Roden Hall Residential Nursing Home in the hamlet of Roden provides high levels of care at a time when it matters most.
With residential places available at the home, it is able to provide tailored and specialist care which enables residents to achieve their potential and enjoy a more fulfilling lifestyle.
The home offers support to individuals with a physical disability or sensory impairment. Those needing companionship or end-of-life care are also supported.
The staff offer individually tailored care for all residents and believe that every resident has the right to voice their opinions and make personal decisions at all times. That’s why the home works hard to ensure that independence is promoted, dignity is upheld and that privacy is respected.
Creating a sense of community is a key part of the focus at Roden Hall. Activities are focused on arts and crafts, music and movement, social, and physical.
Group: Rotherwood Group
Person in charge: Linda Balderstone (Home Manager)
Local Authority / Social Services: Telford & Wrekin Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 45 Service Users
Registered Care Categories*: Old Age
Specialist Care Categories: Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Over 65 yrs. Ages 65+.
Single Rooms: 37
Shared Rooms: 4
Rooms with ensuite WC: 21
Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Visiting:
Visitors welcome at any time. If a personally conducted tour of the Home with the Manager is required, it is advisable to ring ahead and make an appointment. However, this is not essential as there will always be somebody available to conduct a tour.
Latest Care Quality Commission* Report on Roden Hall Care Home with Nursing: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Roden Hall Care Home with Nursing has a Review Score of 9.4 (9.387)
The Review Score of 9.4 (maximum of 10) for Roden Hall Care Home with Nursing is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Roden Hall Care Home with Nursing in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.387 for Roden Hall Care Home with Nursing is calculated as follows: ( (85 Excellents x 5) + (70 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 173 Ratings = 4.387
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 5 Points relating to the number of positive Reviews for Roden Hall Care Home with Nursing is based on 15 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 15 Reviews ÷ 9 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Grenville B (Son of Resident) on Thursday 16 March 2017. Relates to March 2017.
My mother was a resident at Roden for over 3 years and in that time she was always looked after well and treated with dignity. I was always kept informed on her health etc and myself and my family were always treated well by the staff.
How likely would you be to recommend Roden Hall Care Home with Nursing? Likely
Overall Standard: Good
Care / Support: Satisfactory
Treated with Dignity: Good
Staff: Good
Management: Satisfactory
Rooms: Good
Review submitted from a Postal Card by A A (Friend of Resident) on Monday 13 March 2017. Relates to January 2017.
I have visited two ladies at Roden Hall Care Home for about 3 years, in the afternoons.
The ladies and their rooms always look clean and access to a doctor every week if necessary is good. One lady likes the food, the other is not interested.
When one lady was more active, we took part in activities and enjoyed them.
I would just question why the other lady is in bed all the time.
How likely would you be to recommend Roden Hall Care Home with Nursing? Likely
Overall Standard: Good
Facilities: Satisfactory
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Good
Review submitted from a Postal Card by Philip P (Son of Resident) on Friday 10 March 2017. Relates to February 2017.
Very happy with the kind and caring staff in Roden Hall Care Home with Nursing. Friendly and helpful to the family when we visit.
How likely would you be to recommend Roden Hall Care Home with Nursing? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Excellent
Review submitted from a Postal Card by Linda W (Stepdaughter of Resident) on Friday 10 March 2017. Relates to February 2017.
Roden Hall had been my stepmother's home since 2009. I have nothing but praise for the staff. The care she received during this time was first class. A very caring and helpful staff.She was treated with dignity, respect during her timeat the home. I have nothing but praise for everyone involved in her care.
How likely would you be to recommend Roden Hall Care Home with Nursing? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Good
Rooms: Good
Value for Money: Excellent
Review submitted from a Postal Card by J L (Daughter of Resident) on Thursday 9 March 2017. Relates to January 2017.
I am happy with the care my father receives at Roden Hall, he lives comfortably. The food is of a good standard and the staff are friendly and caring. Some aspects of the building are tired and in need of replacement, the windows, in particular, would benefit from replacement. Overall I am more than happy with the standard of care and living that is offered to my father.
How likely would you be to recommend Roden Hall Care Home with Nursing? Extremely Likely
Overall Standard: Good
Facilities: Satisfactory
Care / Support: Good
Cleanliness: Excellent
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Good
Management: Good
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by L H (Friend of Resident) on Thursday 9 March 2017. Relates to February 2017.
My friend loved her time at Roden Hall, she was well looked after and enjoyed taking part in weekly activities. The staff were always pleasant and caring.
How likely would you be to recommend Roden Hall Care Home with Nursing? Likely
Overall Standard: Excellent
Facilities: Satisfactory
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Satisfactory
Value for Money: Excellent
Review submitted from a Postal Card by John G (Son of Resident) on Thursday 9 March 2017. Relates to February 2017.
The general cleanliness of my father is very good: cleanshaven, haircut, nails cut. He is very happy with the food and the care he receives. Biscuits and drinks are always available. Doctors visit regularly. Prompt action on occasions when required to go to the hospital. Staff are very caring and pop in regularly. Overall we are very pleased with the treatment my father receives.
How likely would you be to recommend Roden Hall Care Home with Nursing? Likely
Overall Standard: Good
Facilities: Satisfactory
Care / Support: Excellent
Cleanliness: Satisfactory
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Satisfactory
Management: Excellent
Safety / Security: Excellent
Rooms: Satisfactory
Value for Money: Good
Review submitted from a Website Submission by Andrew W (Son of Resident) on Monday 6 March 2017. Relates to February 2017.
When my mother was admitted to your care home, the Staff and Management were very passionate about what care my mother could receive. Whilst Mum was with you from our point of view, she has the best care you could offer. The room was lovely (the sort I would have in the future). Everybody did exactly what they could do, even though Mums time with yourselves was a short one we are so very glad Mum had her last days in your care.
How likely would you be to recommend Roden Hall Care Home with Nursing? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Rheian W (Daughter of Resident) on Thursday 2 February 2017. Relates to January 2017.
I have found the staff very caring and competent, they tend to all my mother's needs and always have a smile on their face. The home is clean, warm and never smells like some homes I have visited.
How likely would you be to recommend Roden Hall Care Home with Nursing? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Mike B (Son of Resident) on Friday 6 January 2017. Relates to December 2016.
My mother is very happy to be a resident at Roden Hall. The staff are all very caring and always go that extra mile.
During recent problems with my mother, the manager was excellent and very professional.
I would strongly recommend Roden Hall very strongly.
How likely would you be to recommend Roden Hall Care Home with Nursing? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Robert C (Nephew of Resident) on Wednesday 21 December 2016. Relates to November 2016.
I am the nephew of a resident of this home. The care provided by the home is excellent and the staff treat her with dignity and respect. Not only does this apply to her but to her daughter and long term partner who visit on a daily basis. I would not hesitate to recommend the home to other families.
How likely would you be to recommend Roden Hall Care Home with Nursing? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Excellent
Review submitted from a Postal Card by Lorraine C (Relative of Resident) on Tuesday 20 December 2016. Relates to November 2016.
The staff are always welcoming and helpful. The nursing care is caring and excellent. The home is warm and room well appointed and clean. The staff involve in the activities. The staff make it homely at present they are putting up Christmas decorations which look cheerful.
How likely would you be to recommend Roden Hall Care Home with Nursing? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Excellent
Review submitted from a Website Submission by T J P (Granddaughter of Resident) on Sunday 4 December 2016. Relates to December 2016.
Overall, from observations and through regular contact with a family member, who is a service user, it is evident that staff deliver a good quality of care to residents as they are attentive, established rapport, meet all the basic needs and practice from a personalised approach. However the building is not fit for purpose but the staff manage to overcome this exceptionally and it is kept clean and tidy to a good standard. Therefore, I would recommend Roden Hall Care Home with Nursing, but the location is difficult to get to for those such as visitors that do not drive.
How likely would you be to recommend Roden Hall Care Home with Nursing? Likely
Overall Standard: Good
Facilities: Satisfactory
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Satisfactory
Staff: Good
Activities: Good
Management: Satisfactory
Safety / Security: Satisfactory
Rooms: Satisfactory
Value for Money: Satisfactory
Review submitted from a Website Submission by Maurice Howard J (Nephew of Resident) on Wednesday 30 November 2016. Relates to November 2016.
My Uncle has been a resident for about two years. In that time he has received the appropriate care and consideration. Staff are friendly and efficient. He is always clean and tidy, his room being large and comfortable, overlooking the garden (which is his most favourite occupation!!) I visit weekly and at differing times of the day and have always found his care to be satisfactory.
How likely would you be to recommend Roden Hall Care Home with Nursing? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Satisfactory
Activities: Satisfactory
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Review submitted from a Website Submission by Walter T (Son-in-law of Resident) on Monday 21 November 2016. Relates to November 2016.
All staff are dedicated to providing the best care for the residents. I know my mother in law is in good hands and receives very good care from all the staff. I would definitely recommend Roden Hall to anyone who requires care for a relative.
How likely would you be to recommend Roden Hall Care Home with Nursing? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Excellent
There are currently no awards/recognitions posted yet for Roden Hall Care Home with Nursing
Job Title: Home Manager
Joined: 1986
Description:
Linda Balderstone has led the dedicated staff team at Roden Hall for 29 years, providing the highest standards of care in a friendly and relaxed environment.
Since 1981, Linda has gained diverse care experience including working on Accident and Emergency, orthopaedic and rheumatic diseases wards.
Linda loves the daily life of being a home manager, and over the years she has strived to ensure that Roden Hall has a real home-from-home atmosphere. She loves spending time with all the residents and getting to know each person’s unique history.
As part of her role, Linda is a firm believer in keeping Roden Hall right at the heart of the local community. Through her hard work, and warm personality, Roden Hall has developed strong links with many local organisations and is a real part of Telford life.
Linda is passionate about personal and professional development and has achieved her Registered Manager Award along with many other qualifications. She is also proud to have project managed the Investors in People programme, successfully achieving the ISO 9001 standard for Roden Hall.
The huge difference that Linda has made to hundreds of people’s lives was formally recognised in January 2011, when she was awarded the Helena Jeffery Dignity in Care Award. Out of over 120 managers, Linda was singled out as “an outstanding individual who has demonstrated the significance of maximising residents’ independence and choice, whilst respecting and maintaining privacy and dignity at all times.”
One of Linda’s proudest achievements from her many happy years at Roden Hall, is the new residents’ garden, which was made possible by her fantastic fundraising efforts, and has become a firm favourite for residents and relatives alike.
There are currently no Care Home Idol entrants who have performed at Roden Hall Care Home with Nursing
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