Roden Hall Care Home

Roden, Telford TF6 6BH
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9.9 87 Reviews
  • Roden Hall Care Home, Telford
Roden Hall Residential Nursing Home in the hamlet of Roden provides high levels of care at a time when it matters most.

With residential places available at the home, it is able to provide tailored and specialist care which enables residents to achieve their potential and enjoy a more fulfilling lifestyle.

The home offers support to individuals with a physical disability or sensory impairment. Those needing companionship or end-of-life care are also supported.

The staff offer individually tailored care for all residents and believe that every resident has the right to voice their opinions and make personal decisions at all times. That’s why the home works hard to ensure that independence is promoted, dignity is upheld and that privacy is respected.

Creating a sense of community is a key part of the focus at Roden Hall. Activities are focused on arts and crafts, music and movement, social, and physical.
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Care Provided by Roden Hall Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 68 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1462
  • Self-Funded Nursing Care: from £1728
  • RESPITE Self-Funded Residential Care: from £1754
  • RESPITE Self-Funded Nursing Care: from £2073
The price(s) shown are provided by the care home. Contact Roden Hall Care Home for full pricing details and T&Cs.

Contact Roden Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Roden Hall Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Chelsie Walne (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (68)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (68)

Visiting

  • Visitors warmly welcomed. Relatives can visit their loved ones at any time, and there's no need to book in advance for these personal visits.


    However, if interested in touring the home and learning more about services, recommend scheduling a visit in advance. This way, a dedicated team can ensure they're available to show you around and discuss how best meet your specific needs. We're here to provide you with the information and support you require, and look forward to assisting you in any way.

Parking

  • There is plenty of on-site parking.

Roden Hall Care Home Reviews (87)

9.9

Roden Hall Care Home has a Review Score of 9.9 (9.881) out of 10, based on 22 reviews in the last 2 years.
Over all time Roden Hall Care Home has 87 reviews.

Overall Experience
  • 76
  • 8
  • 0
  • 2
  • 1
Date Published
  • 87
  • 6
  • 8
  • 22
  • 65
Reviewer Connection to Roden Hall Care Home
  • 31
  • 15
  • 12
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 87, showing 21-40
Review from M R (Respite Resident) published on 18 September 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
I recently stayed at Roden Hall on respite having had a fall and spent four weeks in hospital. I discovered Roden Hall online and from the promotional video seemed just what I was looking for. I booked in for two weeks. After only two nights I realised it bore no resemblance to what I had seen on the
video, the food I was served was inedible. I complained, there was no apology and, it was to be the first of many complaints regarding the food. I suggest you remove the promotional video. Outside agencies are, I was informed, responsible for the poor food. There is a Chef/Cook on site. When she was in charge of the kitchen the meals were good. I found nothing that could describe Roden Hall as Luxurious and was in fact very disappointed. It was expensive because of the poor standard and payment had to be upfront. So on arriving home, I was surprised to receive an unpaid account for six thousand pounds.
Reply from Rebecca Jones, Home Manager at Roden Hall Care HomeWe are disappointed to receive your review. We take pride in providing the best care home experience possible and regret any shortcomings, regarding the food. To clarify, our meals are prepared fresh onsite by our Chef and kitchen team, not by outside agencies. In fact, we are very proud that our Chef is a finalist at the National Care Awards 2024. We did address your concerns by preparing special meals to suit your preferences. We apologise that these efforts did not meet your expectations. The invoice was automatically issued because your departure fell on the 1st of the month. We apologise for any inconvenience. We were unaware of any other concerns and are therefore puzzled to see a low rating in areas beyond the food. We believe our services represent good value for money, our fees are benchmarked and are excellent value for our offering. Our team went above and beyond to assist with your move and settling in, and we are saddened to learn that you left feeling dissatisfied.
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Review from P B (Son of Resident) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We've found the care home to be well run with excellent staff in all areas. My mother received very good care from the staff, who themselves actually care.
Reply from Rebecca Jones, Home Manager at Roden Hall Care HomeThank you for your kind words and for taking the time to share your experience of Roden Hall Care Home. We are delighted to hear that you found our home to be well-run and that your mother received excellent care from our dedicated staff. At Roden Hall, we are committed to providing compassionate and high-quality care to all of our residents. Our team takes great pride in their work, and your feedback is truly appreciated as it reaffirms the dedication and genuine care they demonstrate each day. Thank you again for choosing Roden Hall Care Home.
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Review from Lynne W (Daughter of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Roden Hall for 5 years and was very happy she was very well cared for and couldn't ask for anymore.
Reply from Rebecca Jones, Home Manager at Roden Hall Care HomeWe're delighted to hear that your mum has been happy at Roden Hall for the past 5 years and that she received excellent care. Thank you for entrusting us with her wellbeing.
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Review from Keith B (Son of Resident) published on 12 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was here less than 24 hours.
She was treated with dignity and care.
Reply from Rebecca Jones, Home Manager at Roden Hall Care HomeThank you so much for taking the time to leave us this wonderful 5-star review! We're delighted to hear that your mum received dignified and caring treatment during her brief stay with us. Providing exceptional care and ensuring the comfort and well-being of our residents, no matter the duration of their stay is always our top priority. We appreciate your kind words and hope to welcome your mum back should the need arise in the future. Thank you again for trusting us with her care!
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Review from L M (Relative of Resident) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely pleased and happy with everything that Roden Hall offers and gives to the residents. And the support we have been given as a family is second to none. For all the time Mother has been a resident, they have made life better for her and all of us, while she has been at Roden.
Reply from Rebecca Jones, Home Manager at Roden Hall Care HomeThank you for your kind words and glowing review of Roden Hall. We're thrilled to hear that you're extremely pleased with everything our home offers and the support provided to your family. Ensuring the happiness and well-being of our residents is our utmost priority, and we're delighted to have made life better for your mother and your family during her time with us. Your feedback means the world to us, and we're grateful for the opportunity to care for your loved one.
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Review from M G (Daughter of Resident) published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident at Roden Hall Care Home, we cannot fault the care and respect given by the staff. Dad's room was immaculate and the gardens were lovely. Dad enjoyed his walks and sitting in the gardens. The food was excellent and the choice was first-class. The staff are amazing, excellent
level of care. Cannot thank the manager and her staff enough for being there when we needed them. This is a five star care home.
Reply from Rebecca Jones, Home Manager at Roden Hall Care HomeThank you so much for taking the time to share your heartfelt review of Roden Hall Care Home. We are genuinely touched by your kind words and are delighted to hear about your positive experience with us.

It warms our hearts to know that your father received exceptional care and respect from our dedicated staff. Maintaining a clean and comfortable environment is a top priority for us, and we are thrilled to hear that Dad's room was to his satisfaction and that he enjoyed our gardens.

Our chefs take great pride in preparing delicious and diverse meals, and we're delighted that you found the food excellent with a first-class choice. We believe that good nutrition is essential for overall well-being, and we're pleased your father enjoyed the meals.

Most importantly, we deeply appreciate your kind words about our staff. We have a team of passionate and dedicated individuals who are committed to providing the highest level of care and support. Your gratitude means the world to us.
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Review from Valerie B (Daughter of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is more than happy with the care and environment at Roden Hall. Staff are courteous, caring, efficient and kind.
Reply from Rebecca Jones, Home Manager at Roden Hall Care HomeThank you so much for taking the time to share your wonderful 5-star review of Roden Hall! We are delighted to hear that your mum is more than happy with the care and environment provided at our facility.
It warms our hearts to know that our staff's courteous, caring, efficient, and kind nature has made a positive impact. We strive to create a warm and welcoming atmosphere for all our residents, and your feedback reinforces that we are on the right track.
Thank you once again for choosing Roden Hall. We feel honoured to be entrusted with your mum's care and are committed to maintaining the highest service standards.
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Review from Richard G (Son of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I lost my mum at the end of August. He stay at Roden Hall Care Home, I cannot fault. The care she received from all the staff was second to none. They are some wonderful people.
Reply from Rebecca Jones, Home Manager at Roden Hall Care HomeFirst and foremost, please accept our deepest condolences for the loss of your mum. We want to express our heartfelt gratitude for taking the time to share your five-star review of Roden Hall Care Home, especially during this challenging period. We are deeply touched by your kind words.
It is our highest priority to provide exceptional care and support to our residents and their families and we are incredibly pleased to hear that you could not fault the care your mum received. Knowing that our staff's dedication and compassion made a meaningful difference in your mum's life is both heartwarming and humbling.
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Review from Louise P (Daughter of Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the team at Roden Hall highly enough. From the moment we were invited to look around to Mum moving in, the manager and admin team did everything to make her journey a happy one showing patience and understanding of her needs. Since moving in she has flourished. The care shown by the
staff has been exemplary with Mum's wellbeing obviously at the centre of all they do. Before moving to Roden Hall, Mum's Alzheimer's had made her an anxious, frightened lady. Now due to the wonderful team, she is happy and content. Thank you!
Reply from Rebecca Jones, Home Manager at Roden Hall Care HomeWe are touched by your heartfelt review of Roden Hall Care Home. It warms our hearts to hear how the journey from the initial visit to your Mum's move-in has been positive. It's our sincere goal to create an environment where residents and their families feel cared for every step of the way.

We're delighted to know that since joining us, your Mum's wellbeing has improved, and we are honoured that you have felt comfortable enough to give us that responsibility. The fact that she has flourished speaks volumes about the dedication and commitment of our staff.

Your words serve as a testament to the values we hold dear at Roden Hall. We're grateful for the opportunity to be part of your Mum's journey and to contribute positively to her quality of life. Thank you for sharing your experience and recognition. We remain committed to providing exceptional care and support to all our residents.
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Review from G D (Daughter of Resident) published on 24 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found it to be a great place, very clean and the staff were so friendly. Staff were always there to help or just listen to you. I will certainly miss going up to Roden Hall Care Home.
Reply from Rebecca Jones, Home Manager at Roden Hall Care HomeWe are truly grateful for your glowing five-star review of Roden Hall Care Home. Your kind words inspire and motivate us to continue delivering the highest quality care and support to all our residents.
It's wonderful to hear that you found Roden Hall to be a great place. Maintaining a clean and comfortable environment is paramount to us and we're thrilled that you noticed and appreciated our efforts in this regard. Our staff's friendliness and dedication to providing exceptional care are key pillars of our approach.
While we'll miss having you at Roden Hall Care Home, please know that our doors are always open.
Thank you for choosing Roden Hall and for sharing your positive experience.
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Review from Kevin P (Son-in-law of Resident) published on 31 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very satisfied and relaxed in the knowledge that our relative is happy and being well looked after. The team are considerate, welcoming and supportive of the wider family as well as our relative.
Reply from Rebecca Jones, Home Manager at Roden Hall Care HomeThank you so much for taking the time to leave this 5-star review for Roden Hall Care Home. We are incredibly grateful for your kind words and are delighted to know that you and your relative are very satisfied with our care services.

At Roden Hall, our top priority is the happiness and well-being of our residents, and we are pleased to hear that your relative is content and well looked after. Providing a safe and comfortable environment is of utmost importance to us, and your feedback reaffirms that we are meeting our goals.

Our dedicated team takes great pride in being considerate, welcoming, and supportive of both our residents and their families. We believe in building a strong bond with all members of our extended family, and we are glad to hear that you feel this warmth and support from our staff.

It means a lot to us that you trust us with the care of your relative. We understand the responsibility we hold.
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Review from J C (Daughter of Resident) published on 30 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a fabulous place. Not only what my dad needed, but what the whole family needed to allow us to breathe again. Wonderful staff and nothing was too much trouble. You want something special, they will get it for you. It provided a safe place for my dad to regain his strength and health.
Reply from Rebecca Jones, Home Manager at Roden Hall Care HomeThank you so much for your glowing five star review of Roden Hall. We truly appreciate your kind words and are thrilled to hear about your wonderful experience.
We take great pride in creating an environment that meets not only the needs of our residents, but also the needs of their families. It warms our hearts to know that Roden Hall provided the breathing space you and your family needed. We understand the challenges that come with caring for a loved one and our aim is to make the journey as comfortable and supportive as possible for everyone involved.
Our dedicated staff members are the backbone of our community and they work tirelessly to ensure the wellbeing of our residents. We firmly believe that no request is too big or small when it comes to providing exceptional care. It is our pleasure to go the extra mile to make sure our residents feel special and their needs are met.
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Review from Maurice V (Respite Resident) published on 24 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had a great time, relaxed and everything (staff, food etc.) was excellent.
Reply from Rebecca Jones, Home Manager at Roden Hall Care HomeThank you for taking the time to share your positive experience at Roden Hall. We greatly appreciate your kind words and are pleased to hear that you felt relaxed during your stay. At Roden Hall, we strive to provide an excellent and welcoming environment for all our residents. We are delighted that you found everything, from our staff to the food, to be excellent.
We believe that good food is an integral part of a fulfilling lifestyle and we are pleased that you enjoyed our culinary offerings. Our chefs take pride in preparing delicious and nutritious meals, catering to the individual dietary needs and preferences of our residents. Creating a relaxing and enjoyable environment is essential for us and we are thrilled to know that you felt at ease during your time at Roden Hall.
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Review from Rebecca W (Friend of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Roden Hall Care Home have been wonderful seeing my friend settle in. The staff are thoughtful and compassionate. The activities are varied and plentiful. My friend is very much enjoying her experience here. Staff are always available and knowledgeable with any queries the family have had.
Reply from Rebecca Jones, Home Manager at Roden Hall Care HomeThank you so much for your kind words and for taking the time to share your 5-star review of Roden Hall Care Home on carehome.co.uk. We are thrilled to hear about your friend's positive experience and are grateful for your feedback.
We take great pride in providing a warm and welcoming environment for our residents, and it is wonderful to know that your friend has settled in well. Our dedicated staff members strive to create a compassionate and supportive atmosphere, and we are delighted that you have found them to be thoughtful and compassionate. It brings us immense joy to hear that the activities provided at Roden Hall are both varied and plentiful. We believe that providing a range of options allows our residents to participate in activities they truly enjoy and promotes a sense of fulfilment.
Furthermore, we are glad to know that our staff has been readily available and knowledgeable in addressing any queries or concerns that you or your family have had.
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Review from E P (Daughter of Resident) published on 2 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I do not have enough words to describe the quality of care and attention given to my father and late mother, and also the support and consideration to me and the rest of our family. We all sleep easy, confident that Dad is in good hands and is being cared for as well as, if not better than, we would
do ourselves.
Reply from Rebecca Jones, Home Manager at Roden Hall Care HomeThank you so much for your kind words and for taking the time to share your experience with us. We are truly humbled by your appreciation. Providing exceptional care and attention to our residents is at the core of our mission, and we are delighted to hear that your father and late mother received the quality of care they deserved.
Knowing that you and your family feel confident and at ease, trusting us with your father's well-being means the world to us.Thank you once again for your trust and for choosing Roden Hall Care Home.
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Review from Alan E (Friend of Resident) published on 17 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice clean home.
Would recommend.
Reply from Rebecca Jones, Home Manager at Roden Hall Care HomeThank you for your review, receiving positive feedback like this means a lot to the Roden Hall team.
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Review from Helen P (Daughter of Resident) published on 20 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we are extremely happy with Mum's care since she came in October 2022. We would not hesitate in recommending them for their totally professional attitude to all aspects of care.
Reply from Jodie Haines, Home Manager at Roden Hall Care HomeThank you for your kind words and recognition of the team at Roden Hall. We are so pleased to read your wonderful comments about the care your mother receives with us. The team join me in thanking you for your positive comments.
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Review from Tom D (Grandson of Resident) published on 20 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No complaints!
Reply from Jodie Haines, Home Manager at Roden Hall Care HomeWe appreciate your 5-star review, thank you for taking time to leave this.
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Review from I C (Granddaughter of Resident) published on 20 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care/residential home - lovely atmosphere with plenty of activities for the residents. Grandma seems very happy here. Would definitely recommend.
Reply from Jodie Haines, Home Manager at Roden Hall Care HomeWe are delighted that you would recommend us and so happy that your grandmother is happy at Roden Hall. Thank you for this review.
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Review from Paul A (Son of Resident) published on 20 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent modern site. My mom is extremely happy with her care.
Reply from Francesca Jaskolski, Head of Marketing at Roden Hall Care HomeThank you for taking the time to leave us this 5-star review, we are so pleased to read your positive comments about the care your mum is receiving at Roden Hall Care Home. Your feedback has been passed on to the team.
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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Roden Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.881 for Roden Hall Care Home is calculated as follows: ( (249 Excellents x 5) + (5 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 260 Ratings = 4.881
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Roden Hall Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (28)

Meet the Team (6)

Chelsie

Chelsie Walne

Job Title: Home Manager Joined: 2026

The Home Manager at Roden Hall Care Home provides strong leadership, ensuring high standards of care, compliance, and a positive, supportive environment for residents and staff.

Samatha

Samatha Macfadyen

Job Title: Customer Administrator Joined: 2026

A welcoming and approachable presence at reception, supporting residents and families while ensuring smooth day-to-day administration.

Emily

Emily Curtis

Job Title: Staff Administrator Joined: 2026

A key member of the team, ensuring smooth internal staff processes through accurate, timely, and well-organised administration.

Mia

Mia Telfer

Job Title: Lifestyle Coordinator

Mia is responsible for the Inspiring Activities at Roden Hall.

Justyna

Justyna Flisnik

Job Title: Head Houskeeper Joined: 2024

As Head Housekeeper, Justyna plays a pivotal role in maintaining a clean, safe, and comfortable environment for our residents.

Chris

Chris Seddon

Job Title: Maintenance Joined: 2024

Chris plays a crucial role in ensuring the facility's smooth operation and safety. His responsibilities include performing routine inspections, addressing repair needs, and maintaining equipment and infrastructure. Chris handles minor repairs, troubleshoots issues, and collaborates with other team members to ensure that the home remains in excellent condition for both staff and residents. His proactive approach and attention to detail help create a safe and welcoming environment for everyone at Roden Hall.

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