Roden Hall Care Home

Roden, Telford TF6 6BH
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9.9 87 Reviews
  • Roden Hall Care Home, Telford
Roden Hall Residential Nursing Home in the hamlet of Roden provides high levels of care at a time when it matters most.

With residential places available at the home, it is able to provide tailored and specialist care which enables residents to achieve their potential and enjoy a more fulfilling lifestyle.

The home offers support to individuals with a physical disability or sensory impairment. Those needing companionship or end-of-life care are also supported.

The staff offer individually tailored care for all residents and believe that every resident has the right to voice their opinions and make personal decisions at all times. That’s why the home works hard to ensure that independence is promoted, dignity is upheld and that privacy is respected.

Creating a sense of community is a key part of the focus at Roden Hall. Activities are focused on arts and crafts, music and movement, social, and physical.
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Care Provided by Roden Hall Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 68 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1462
  • Self-Funded Nursing Care: from £1728
  • RESPITE Self-Funded Residential Care: from £1754
  • RESPITE Self-Funded Nursing Care: from £2073
The price(s) shown are provided by the care home. Contact Roden Hall Care Home for full pricing details and T&Cs.

Contact Roden Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Roden Hall Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Chelsie Walne (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (68)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (68)

Visiting

  • Visitors warmly welcomed. Relatives can visit their loved ones at any time, and there's no need to book in advance for these personal visits.


    However, if interested in touring the home and learning more about services, recommend scheduling a visit in advance. This way, a dedicated team can ensure they're available to show you around and discuss how best meet your specific needs. We're here to provide you with the information and support you require, and look forward to assisting you in any way.

Parking

  • There is plenty of on-site parking.

Roden Hall Care Home Reviews (87)

9.9

Roden Hall Care Home has a Review Score of 9.9 (9.875) out of 10, based on 21 reviews in the last 2 years.
Over all time Roden Hall Care Home has 87 reviews.

Overall Experience
  • 76
  • 8
  • 0
  • 2
  • 1
Date Published
  • 87
  • 3
  • 7
  • 21
  • 66
Reviewer Connection to Roden Hall Care Home
  • 31
  • 15
  • 12
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 87, showing 41-60
Review from M M (Daughter of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is happy here. Settled well. Warm and comfortable and fed well. Lovely range of activities for example bonfire night was excellent, Mad Hatter Tea Party, Poetry session, craft sessions etc.
Reply from Jodie Haines, Home Manager at Roden Hall Care HomeMany thanks for your positive review. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
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Review from Victoria P (Daughter of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed by Roden Hall Care Home since our very first visit. The staff, from top to bottom, are enthusiastic and engaging and treat both residents and visitors like family. The rooms are of very high quality and after over a year, Dad still insists on showing every guest his en-suite
bathroom. The food is of great quality and is nutritionally balanced. During the pandemic, all protocols were followed and we have the utmost faith in them to handle any issues that might arise.
Reply from Jodie Haines, Home Manager at Roden Hall Care HomeThank you for your kind words and recognition of the team at Roden Hall Care Home, the care, services and support we deliver as a team to your loved one and the whole family is extremely important to us. Your feedback will be shared with the team.
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Review from Graham V (Friend of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Roden Hall Care Home is a very nice home. It is clean and tidy.
Reply from Jodie Haines, Home Manager at Roden Hall Care HomeThank you, Graham, for taking the time to leave a review for Roden Hall Care Home and for your positive comments about our home. Your comments have been shared with the team who will be delighted to hear your feedback.
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Review from Mel R (Daughter of Resident) published on 4 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum seems very happy and settled. Lots of lovely activities, animal visits especially. Continuity of care is important to us.
Reply from Jodie Haines, Home Manager at Roden Hall Care HomeWe appreciate you taking the time to leave us this wonderful 5-star review and are so happy that mum is settled at Roden Hall.
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Review from Kaye S (Daughter of Resident) published on 2 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A great retirement residence with 5-star facilities and after viewing numerous Shropshire residential facilities for my 86-year-old mother after my father died, that is suitable for her needs, while still remaining independent.
The staff are friendly, helpful and caring where they tend to each individual's
needs. Recommend it for sure.
Reply from Nina McPhee, Home Manager at Roden Hall Care HomeThank you very much Kaye. We really appreciate you leaving this 5-star review.
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Review from S G (Daughter of Resident) published on 22 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is a resident here at Roden Hall Care Home since March of this year. The staff and people here are so friendly, and caring towards dad. He loves the food too! A friendly environment to be in and to meet new and other residents too!
Reply from Nina McPhee, Home Manager at Roden Hall Care HomeIt makes me very proud to hear that we are filling all the things that we set out to do. Thank you for leaving this wonderful review.
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Review from Beatrice C (Friend of Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Popped into my old neighbour. The home was very warm and residents all looked happy and comfortable, very clean. The staff were very helpful and caring. This is a very nice home for residents a good addition to our local area. I would recommend it strongly.
Reply from Nina McPhee, Home Manager at Roden Hall Care HomeYour kind words mean the world to us, thank you for taking the time to leave this review.
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Review from Sharon W (Daughter of Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home. Mum settled very well. Staff support and kind to both Mum and I.
Reply from Nina McPhee, Home Manager at Roden Hall Care HomeThank you very much Sharon. We are so happy that Mum has settled in well and is making Roden Hall her home.
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Review from Sally W (Friend of Resident) published on 14 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent standard of care and cleanliness. Nice to see a smile however busy they may be.
Reply from Nina McPhee, Home Manager at Roden Hall Care HomeThank you - you love what we do and our residents give us something to smile about every day.
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Review from Lynn P (Daughter of Resident) published on 14 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good spacious home. Kind staff.
Reply from Nina McPhee, Home Manager at Roden Hall Care HomeThank you very much your kind words mean so much to us.
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Review from S J (Niece of Resident) published on 6 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having moved my aunt from a care home due to poor care standards, from the first contact with Roden Hall to the present day I can only describe it as excellent. The staff, the care for my aunt and us as a family have been first class.
Reply from Nina McPhee, Home Manager at Roden Hall Care HomeYou don't know how happy this makes us and we are so pleased that we are able to give you all a true reflection of what life in a care home can really be like.
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Review from Clare B (Daughter of Resident) published on 6 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is really settled at Roden. The staff are very kind, nothing is too much trouble. Mum is very well looked after and we are really pleased with the care she receives.
Reply from Nina McPhee, Home Manager at Roden Hall Care HomeWe really appreciate your kind words Clare and are very happy that Mum is settled here. Thank you.
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Review from R G (Daughter of Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely thankful to all the staff who have contributed to my mom's transition. It is very caring here, with kindness and caring in abundance, which has been key in my mom's mental wellbeing.
Reply from Nina McPhee, Home Manager at Roden Hall Care HomeThis makes us very happy to read, and we are delighted that we have been able to have such a positive impact. Thank you.
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Review from Patricia B (Daughter of Resident) published on 5 April 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
The home presents well with good quality of furniture, fittings and the staff present a genuine caring attitude to your loved one and their continued care. Roden is set in superb grounds offering solace and relaxation to those requiring a more rural care setting.
It is very apparent that training is
in great need to safeguard, be effective, and efficient in managing the care of the frail, unwell and elderly of some conditions.
Robust safeguarding systems are either not in place, not understood, or just not being followed.
After hours of her arrival, my 91-year-old mother, surviving on oxygen for life support, and with strict clear instructions from the hospital and the family was not sufficiently inducted into this home, was mobilised without oxygen on two known occasions, she is now “fast-approaching end of life”.
My 93-year-old Father living with Dementia after only a few days of his arrival suffered a fall on water in his bathroom and is now in hospital with severe impairment. Beware!
Reply from Karen Pennell, Home Manager at Roden Hall Care HomeWe are terribly sorry that you feel this way, but we do need to make it clear that your mother was admitted to us on end-of-life care, and this has not been brought on as a result of the care delivered at Roden Hall. Equally, you have been informed by the Authorities that your father in fact had a stroke and did not slip-on water on the floor. We feel very passionately about this as the flooring at Roden is specialist state-of-the-art non-slip. That being said we do care about his welfare and hope he progresses.
We sympathise with your dilemma and understand the strain these situations create. We do hope that you can find a care home that meets your personal requirements and apologise that despite wanting to return we were unable to accommodate this request, as we have been advised of the complaints you made against your parent’s previous care home also.
We genuinely hope and pray for your parents and their well-being.
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Review from E S (Daughter of Resident) published on 23 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here for several months now. Despite the difficulties due to Covid and restrictions, I feel that the staff have worked tirelessly to provide a high level of care. Mum is happier and better cared for than previously. Little niggles get ironed out quickly and with a friendly attitude. No
grumbles from myself or Mum.
Reply from Karen Pennell, Home Manager at Roden Hall Care HomeThank you so much Elaine, this means so much to us. Thank you for taking the time to leave this review.
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Review from M P (Daughter of Resident) published on 22 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy at Roden Hall. My sister and I are very happy with the care. The staff are brilliant. Food brilliant and everything great.
Reply from Karen Pennell, Home Manager at Roden Hall Care HomeMuch appreciated - we are truly happy that your mum is happy here.
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Review from K T (Sister of Resident) published on 21 December 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
The surroundings and environment of this home are good, the care is sadly lacking. There are insufficient staff and often agency staff with little knowledge of English, lots of trainees, making it harder for the qualified carers, who are totally run off their feet. They cannot possibly execute on-the-job
training. There have been numerous failings in the provision of clean bed linen. It seems stocks are low and patients kept waiting before being returned to bed. Food quality is very poor, unappetising at best, and in some cases barely edible. Dietary requirements are not met properly. I don’t believe the kitchen staff understands what cross-contamination is and how ill it can make an already vulnerable patient. Both out-of-date products and items with very short dates are still served, so it’s obvious to me that no system is in place for food rotation or quality checking. It’s impossible to get hold of a nursing sister and dressings are not changed in line with the care plan.
Reply from Francesca Jaskolski, Head of Marketing at Roden Hall Care HomeWe appreciate you taking the time to share your feedback. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We have discussed this in further detail with you and carried out a full review of the points raised. Please rest assured that we have a full complement of staff and are continually training new staff to ensure the future of care. We have plentiful stocks of linen, a 5-star kitchen rating and are able to cater for a wide range of dietary requirements. Our highly qualified clinical lead and nurses follow the protocol laid down in medical instructions and this is our absolute top priority. We apologise that we have been unable to meet the request to return to the home but the suite has been required by the Local Authority to assist with the hospital winter pressures.
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Review from Anna B (Daughter of Resident) published on 1 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional, friendly and clean.
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Review from Peter A (Brother of Resident) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean, tidy and well kept. The staff are very kind, attentive and professional. It is a nice smooth simple process for booking in for outside visits. I am always kept informed and updated regarding processes and updates.
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Review from Tony M (Husband of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been at Rodne Hall just shore of six years. I have always appreciated the care given to her. The home and staff are just amazing.
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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Roden Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.875 for Roden Hall Care Home is calculated as follows: ( (237 Excellents x 5) + (5 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 248 Ratings = 4.875
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Roden Hall Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (29)

Meet the Team (8)

Chelsie

Chelsie Walne

Job Title: Home Manager Joined: 2026

The Home Manager at Roden Hall Care Home provides strong leadership, ensuring high standards of care, compliance, and a positive, supportive environment for residents and staff.

Gemma

Gemma Fleet

Job Title: Clinical Lead

As Clinical Lead at Roden Hall, Gemma plays an important role in ensuring residents receive high-quality, person-centred care. She supports the nursing team, oversees clinical standards, and works closely with colleagues to ensure each resident’s individual needs are met. Through her leadership and dedication, Gemma helps create a safe, supportive environment where residents can feel comfortable, valued, and well cared for.

Nathan

Nathan Faulks

Job Title: Customer Administrator Joined: 2026

A welcoming and approachable presence at reception, supporting residents and families while ensuring smooth day-to-day administration.

Emily

Emily Curtis

Job Title: Staff Administrator Joined: 2026

A key member of the team, ensuring smooth internal staff processes through accurate, timely, and well-organised administration.

Mia

Mia Telfer

Job Title: Lifestyle Coordinator

Mia is responsible for the Inspiring Activities at Roden Hall.

Jack

Jack Eccleston

Job Title: Head Chef

Jack is the Head Chef at Roden Hall and the creative force behind the home's dining experience. With a passion for great food and fresh ingredients, he takes pride in preparing nutritious, flavourful meals that residents can enjoy every day. Working closely with the team, Jack helps create a welcoming dining environment where mealtimes are a highlight and individual preferences are always considered.

Greg

Greg Simpson

Job Title: Head Houskeeper

As Head Housekeeper, Greg plays a pivotal role in maintaining a clean, safe, and comfortable environment for our residents.

Chris

Chris Seddon

Job Title: Maintenance Joined: 2024

Chris plays a crucial role in ensuring the facility's smooth operation and safety. His responsibilities include performing routine inspections, addressing repair needs, and maintaining equipment and infrastructure. Chris handles minor repairs, troubleshoots issues, and collaborates with other team members to ensure that the home remains in excellent condition for both staff and residents. His proactive approach and attention to detail help create a safe and welcoming environment for everyone at Roden Hall.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Roden Hall Care Home to verify any information. View our terms and conditions. Roden Hall Care Home has an Enhanced Service - more info.