Care Homes Owned by BestCare Ltd

My mother was beautifully cared for and had her independence facilitated and her dignity protected. She rallied health-wise during the first two years at Ellesmere House and was well protected during the Covid months until her demise, at the age of 94 in May 2021.

My mama, a resident at Vishram Ghar died on the 4th November 2020. I only got to know yesterday through a third party and I immediately called but only to be told that manger is busy and will call back.

After over an hour I called again and the manager came on the phone and would not discuss anything. I told her he is my mothers only brother and we need to know but the manager went on about GDPR and insist that I mail her the relation evidence of both my mum and myself.

This morning 10 am I mailed the manager our passport copies. Since then I have called home 4 times only to be told that manger is busy. Time now 3.08pm.

This home is very unprofessionally managed and should be reported to relevant bodies.

Serious action should be taken by Leicester Council. CQC should be involved. Anyone who has read this please help.

I couldn't praise this care home enough. My dad was wonderfully and kindly cared for during his 2 years as a resident there. I was surprised to read comments from previous reviews regarding the building. It is an old characterful property but it is safe for the residents and surely the level of care and kindness given is more important than sterile surroundings. Safeguarding is important to the home; as an example, when my dad's mobility worsened, the home took the initiative and suggested that he be moved to a room on the ground floor. Regular activities are scheduled for the residents. They aren't compulsory but participation is encouraged and sessions are usually timetabled for quieter times during the day. The food is wonderful - our visits usually coincided with lunch or tea time. The Manager or one of the staff kept us updated with any health issues and towards the end of my dad's life with updates on his situation. We are so grateful he ended his days there.

There were some lovely staff but not all. Night staff are lovely.

They wake up, sit in the lounge and stay there still bed time and it's the same every day so more outings needed too.

Doors need fixing as well as draws and handles.

I have read the reviews on site and when the heating went down this home did everything to accommodate the residents, they had heaters in bedrooms and in the lounge the residents had blankets, my mum was quite warm and comfortable and you can not give water bottles to some residents as they would have opened them and burnt themselves so water bottles could not be an option, this home looks after their residents well and 4 meals a day and snacks in between you could not wish for a better home or care for family member

This home is not a suitable care home for anyone with challenging behaviour, Alzheimers or dementia. The house is an old building which is totally unsafe for anyone suffering from these problems. Staffing levels are not sufficient to monitor residents safely. In addition, some of the staff are ill-trained in dementia care. The garden is very neglected and not safe or secure for residents. In February the central heating boiler broke down and residents, some of them very frail and vulnerable were without central heating and hot water for 12 days. A shameful and unacceptable situation for residents and something that should have been addressed far sooner by the owners of the care home.