Care Home Owned by BestCare Ltd in Shropshire

and kindness given is more important than sterile surroundings. Safeguarding is important to the home; as an example, when my dad's mobility worsened, the home took the initiative and suggested that he be moved to a room on the ground floor. Regular activities are scheduled for the residents. They aren't compulsory but participation is encouraged and sessions are usually timetabled for quieter times during the day. The food is wonderful - our visits usually coincided with lunch or tea time. The Manager or one of the staff kept us updated with any health issues and towards the end of my dad's life with updates on his situation. We are so grateful he ended his days there.

and stay there still bed time and it's the same every day so more outings needed too.

Doors need fixing as well as draws and handles.

opened them and burnt themselves so water bottles could not be an option, this home looks after their residents well and 4 meals a day and snacks in between you could not wish for a better home or care for family member

in dementia care. The garden is very neglected and not safe or secure for residents. In February the central heating boiler broke down and residents, some of them very frail and vulnerable were without central heating and hot water for 12 days. A shameful and unacceptable situation for residents and something that should have been addressed far sooner by the owners of the care home.