Coldbrock House

183 Bearwood Hill Road, Winshill, Burton-on-Trent DE15 0JS
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7.9 51 Reviews
  • Coldbrock House, Burton-on-Trent
Bearwood House is a friendly home that is the perfect place for your loved one if they require dementia care or have any other age related impairment.

Bearwood House employs an experienced team who take pride in a service that respects each resident's individual needs.

A homely environment has benefitted from skilled refurbishment, while a varied calendar incorporates many different activities that residents can enjoy.

The security of residents is a priority at all times, holistic therapy is one beneficial addition to the care service and there is also a strong focus on supporting good nutrition, with a menu sourced from fresh local produce.

Bearwood House is a residential and dementia friendly care home.

They support adults aged 18-65 who have Autism, learning disabilities and challenging behaviour. Bearwood House works with Multi Disciplinary Teams, designed according to individual needs and wishes.

Bearwood House provides specialist training for staff, including Person Centred Thinking, behaviour management, speech, signs and symbols and sensory awareness, to provide the best possible support for all individuals.

They work with other community health services including GPs, psychiatrists, the community learning disability team, occupational therapists and physiotherapists, to provide holistic support for everyone.

All individuals are encouraged to be involved in their Person Centred Plans and risk assessments. "Your Voice" is important which encourages individuals, based on their preferred method of communication, to voice their views about the support they receive.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

We are taking bookings for Pre Booked respite stays. If you are looking after a family member, Friend and are wanting to book a holiday away please call Ciprian

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Coldbrock Healthcare Ltd

Person in charge

  • Carmen Dumitrascu (Manager)

Local Authority / Social Services

Admission Criteria

  • NHS, PRIVATE, LOCAL AUTHORITY
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (2)

Visiting

  • Visiting is taking place by appointment only. There are no recent restrictions on visiting.

Parking

  • Ample street car parking, please use Oxley Street.

Coldbrock House Reviews (51)

7.9

Coldbrock House has a Review Score of 7.9 (7.936) out of 10, based on 4 reviews in the last 2 years.
Over all time Coldbrock House has 51 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Coldbrock House
  • 15
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Total of 51, showing 21-40
Review from Susan P (Daughter of Resident) published on 23 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Bearwood House for almost four years. Her care has always been good, this was very reassuring during lockdown as I was not anxious about her needs not being met.
The new manager has worked so hard to make lots of beneficial changes, the activities are excellent and
inclusive of individual need.
Before being allowed to visit again we were able to have video calls and use the visiting pod.
More recently Mum has been quite poorly, staff have responded immediately to ensure she received medical attention, kept me informed and looked after her so well, adapting her care needs each time. When visiting I see how respectful, kind and caring each staff member is towards her.
I would certainly recommend Bearwood House to anyone who is considering that their loved one may need additional care.
Reply from Surbhi Singh, Director at Coldbrock House

Thank you for your review. Your feedback is important to use, as this allows us to make positive changes. Communication has improved and we are now sending out a Monthly newsletter to all families, this gives you insight into what upcoming event we may have planned from the feedback we have from residents. I will pass on your positive feedback to the Team.

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Review from A H (Sister of Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very accomodating through difficult circumstances. My brother needed to go into a home from hospital during last years Covid lockdown. Everyone always there for my brother and me.
Reply from Surbhi Singh, Director at Coldbrock House

Thank you for your kind words. It is important to us to have feedback.

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Review from S B (Daughter of Resident) published on 26 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All seems well behind the scenes as, since 2020 March, I've not entered the building. Visually Mum looks happy and well cared for. The new team seem to have been busy re-organising and decorating the home, which is good. The activities coordinator is very friendly and has introduced lots of wonderful
new activities along with the manager. It's hard to judge, but I feel comfortable and reassured that my mum is in a caring environment and is content.
Reply from Surbhi Singh, Director at Coldbrock House

Thank you for your feedback. We have now resumed visiting following government guidelines. We continue to update the décor as we want to create a nice homely feel for our residents at Bearwood House. We are pleased to hear that you feel comfortable and reassured that your mum is being cared for. We welcome any feedback.

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Review from Michael G (Son of Resident) published on 13 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have always been made very welcome when visiting Mum who is well looked after, happy and enjoys herself in a friendly atmosphere.
Reply from Surbhi Singh, Director at Coldbrock House

Thank you for your review. Your feedback is very important to us.

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Review from Zara (Daughter of Resident) published on 17 December 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was previously living alone in sheltered accommodation. Despite myself and other family members supporting him, his health deteriorated over the years and coupled with dementia, we took the decision to move him into a care home. We were recommended Bearwood House by a friend who's mother had
moved there. Since moving in, my father's health improved significantly and I can't thank them enough. My father has been at Bearwood for a couple years now and due to old age related health issues, has started to deteriorate once again, however the staff and management have been very supportive and I can't fault them as they have kept me informed all the way, but will perhaps need to think about moving my father into a nursing home. This is a shame, as moving into Bearwood House was the best thing for my father at the time and I am glad we managed to get him in when we did. It will be a shame for him to leave.
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Review from A M (Daughter-in-law of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff at Bearwood House are brilliant. My father-in-law has only been there a few weeks but really settled into life there from day one. The very friendly atmosphere and dedicated staff make it a lovely place for family members to visit. What with the home-cooked meals that he raves
about, and plenty of activities to keep him occupied, what more could anyone wish for. After struggling at home alone, he now feels very safe and secure under the caring approach of the staff who constantly go above and beyond what you would expect. Thank you.
Reply from susan cross, Activity Co-ordinator at Coldbrock House

What a lovely review. It is great knowing that your father-in-law is happy and making lots of new friends at Bearwood.
Thank you.

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Review from P G (Husband of Resident) published on 14 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has only been in a short time so far. But we find everything satisfactory and all the staff are very good.
Reply from susan cross, Activity Co-ordinator at Coldbrock House

Thank you for your feedback! your opinions matter, if you can offer any advice on how we can improve our service please share your ideas with a senior member of staff.

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Review from Evelyn G (Daughter-in-law of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum-in-law loved ins sheltered accommodation until she moved into Bearwood House practically a recluse. At first she wouldn't come out of her room but after a time of being encouraged to join in she now takes part in singing, exercise and many more things, thanks to the dedicated staff and the entertainment
lady and she has made many friends.
Reply from Susan Cross, Activity Co-ordinator at Coldbrock House

A lovely review!
Thank you for your feedback.

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Review from Sandra W (Daughter of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had to put Mum into respite care a year ago and were very impressed. When my Dad died a few months later we realised she was so much better at Bearwood than she would have been at home. The staff are wonderful.
Reply from susan cross, Activity Co-ordinator at Coldbrock House

Such a lovely review, thank you from all the staff at Bearwood!

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Review from S T (Daughter-in-law of Resident) published on 15 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother in law told me how happy she is in the home and how well taken care of she is.
The meals are 'just like my mother used to make' and I don't think she could give higher praise.
The staff are kind and patient and I think they do a marvellous job.
Reply from Susan Cross, Activity Co-ordinator at Coldbrock House

Thank you for your review!
It is good to know that your mother in law feels happy and comfortable at Bearwood. We are all very fond of her!

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Review from Graham G (Son of Resident) published on 8 February 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care my mother has received at Bearwood House has appeared, to my Father and myself, to be faultless and the staff have individually and collectively been excellent in their dealing with her. My father, who is 92 himself is always welcomed by the staff members on duty and made to feel part of the
Bearwood House “family”


The only minor issue I would have is to do with the lack of feedback on the various hospital visits our mother makes, if we enquire with a member of staff usually nobody has the information due to shift changes.

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Review from Michael T (Son of Resident) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing bad to say about Bearwood. Staff are superb. Very friendly.
Reply from Susan Cross, Activity Co-ordinator at Coldbrock House

Thank you for your positive feedback.

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Review from Nancy T (Resident) published on 18 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy.
Reply from Susan Cross, Activity Co-ordinator at Coldbrock House

A brilliant review!
It is comforting to know that the staff at Bearwood are meeting your needs and that you are happy.

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Review from Dorothy F (Resident) published on 17 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Looked after very well.
Reply from susan cross, Activity Co-ordinator at Coldbrock House

Glad to know that you are happy at Bearwood.

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Review from Hilda W (Resident) published on 17 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have made lots of friends.
Reply from Susan Cross, Activity Co-ordinator at Coldbrock House

Thank you for your lovely review!
It’s great to know what you are happy at Bearwood House.

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Review from J H (Friend of Resident) published on 28 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a smile and friendly greeting.


Residents always treated with respect and always well cared for. Would recommend the home.

Reply from Sue Cross, Activity Co-ordinator at Coldbrock House

Thank you for your positive review.
It is very comforting to know that we are all working together as a team, enabling us to deliver the best care possible to the residents, families and friends at Bearwood.

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Review from Stephanie H (Niece of Resident) published on 20 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we visited, the care home was clean and tidy.
There are many activities organised for the residents, including crafts, cooking, music and people visiting to entertain the residents.
The residents all appear happy and well cared for.
Reply from Sue Cross, activity co-ordinator at Coldbrock House

Thank you for your positive feedback.

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Review from D L (Daughter of Resident) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is very comfortable in the above care home, her room is very light and airy and the decor very nice. The staff are very caring, friendly and patient and most of the other residents are friendly too.
There is an activity going most weekdays for anyone who wishes to take part and the atmosphere
is comfortable and friendly.
I would definitely recommend this care home.
Reply from Susan Cross, Activities coordinator at Coldbrock House

We are pleased to hear that your mum is happy with the care she receives.
Thank you for your feedback!

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Review from Pauline H (Resident) published on 3 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most happy to be with my friends at Bearwood.
Reply from Sue Cross, Activity Co-ordinator at Coldbrock House

It is great to know that you are making lots of new friends and that you are happy!

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Review from Olga D (Resident) published on 3 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy.
Reply from Sue Cross, Activity Co-ordinator at Coldbrock House

We are very happy to have your company!

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Current Review Score: 7.9 (7.936)

Overview of Review Score

The Review Score of 7.9 (7.936) out of 10 for Coldbrock House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.1 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.130 for Coldbrock House is calculated as follows: ( (34 Excellents x 5) + (2 Satisfactorys x 3) + (4 Poors x 2) + (6 Very Poors x 1) ) ÷ 46 Ratings = 4.13
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.806 Points relating to the number of positive Reviews for Coldbrock House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4. 3 Positive Reviews ÷ 5.4 = 0.556
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Coldbrock House to verify any information. View our terms and conditions. Coldbrock House has an Enhanced Service - more info.