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Bracken House

Bracken Close, Burntwood, Staffordshire WS7 9BD
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Care Provided by Bracken House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Funding & Fees

Contact Bracken House to confirm what's included and get a personalised quote

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority

Good to Know

Group / Owner

Person in charge

  • Skye Duffy (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (34)
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Bracken House Reviews (3)

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6.9

Bracken House has a Review Score of 6.9 (6.897) out of 10, based on 2 reviews in the last 2 years. Over all time Bracken House has 3 reviews.

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Review from R R (Granddaughter of Resident) published on 9 May 2025 Submitted via Website
Overall Experience
My grandad was cared for in Bracken house for around 3 months. The rooms are very very small and there are no en-suite bathrooms, all shared. Bedroom furniture is mostly damaged and not well maintained.

My grandad displays aggressive behaviour due to his dementia. Bracken house do not usually take residents who display aggression, but after their assessment, agreed to take my grandad. Although most staff were lovely, they could not manage my grandad's needs or behaviour and I felt a lot of them didn't take the time to get to know him. Denture cleaning tablets were left in my grandad's room, which was never supposed to happen, and when he was unsupervised, he ate one of the tablets and needed to be taken to hospital. He also sustained a lot of bruising and when I asked how it had happened, no one seemed to know. I reported Bracken to safeguarding and CQC and I feel management put their staff and residents at risk by not admitting they could not manage my grandads behaviour and care needs sooner.

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Review from Nora P (Partner of Resident) published on 17 January 2025 Submitted via Website
Overall Experience

I yesterday had the pleasure of having lunch with my dear husband - which meant so much as my family are far away. As always the staff were marvellous - I was treated like "royalty" as I am on each visit. Having worked in the NHS for 40 years I have never experienced such wonderful care. These people are living angels.

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Review from M S (Niece of Resident) published on 4 July 2024 Submitted via Website
Overall Experience

My lovely aunt passed on 6th May 2024. She'd been living at Bracken House for nearly 6 years. I know we wouldn't have had her with us for as long as we did without the love and care she received at Bracken. She settled in beautifully. The staff have been amazing, nothing was ever too much trouble, my aunt's comfort was paramount. I knew she was in safe hands and if she was ever under the weather the staff would always call me to let me know and keep me updated as to her progress. I can fully recommend Bracken House, I'm so grateful to the management and all the staff for the wonderful care they've given to my aunt.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 December 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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News (0) & Events (0)

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Frequently Asked Questions about Bracken House

What types of Care is Bracken House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bracken House have?

There are 34 Single Rooms.

How far is Bracken House to the centre of Burntwood?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

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