Care Provided by Elizabeth House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- For a maximum of 35 Service Users
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Contact Elizabeth House to confirm what's included and get a personalised quote
Good to Know
Owner
- Elizabeth House Rest Home Ltd
- Private Owned
Person in charge
- Clare Challinor (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2020
Room Information
- Single Rooms (35)
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Elizabeth House Reviews (4)
7.3
Elizabeth House has a Review Score of 7.3 (7.325) out of 10, based on 1 reviews in the last 2 years.
Over all time Elizabeth House has 4 reviews.
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Overall Experience
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Review from John M (Brother of Resident) published on 8 April 2026 Submitted via Website•
Overall Experience
My sister went into Elizabeth House during COVID. Initially I was not too happy as the home appeared very run down but she remained there due to COVID restrictions. The day to day care staff were and remain first class and that was very reassuring. Since a Care Quality review the home has been tidied up and a new manager is in post. The home is now much better managed. The food I have not tasted but always smells good whilst I have been there. The home had a Facebook page which was much needed as the photos give you such an insight as to a loved ones mood while you are not there. Sadly there have been no new postings since Christmas. In essence I believe the home has improved a lot but needs to continue the good work.
↩Reply from Jay, Director at Elizabeth House
Dear John,Thank you for your comments reflecting the progress at Elizabeth House. In equal measure your continued support and encouragement have been invaluable in enabling improvements to continue.
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Review from S P (Resident / Service User) published on 26 April 2024 Submitted via Website•
Overall Experience
Very pleased with the care my husband received. The staff and management were pleasant, and very friendly made me feel very welcomed when I visited, the food was very nice I was offered meals, I would recommend the home to others.
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Review from Jay S (Son of Resident) published on 23 November 2023 Submitted via Website•
Overall Experience
Where do I start! Mistreating of residents, won't accept LPA's, and banning resident's family members for no reason at all. Some rooms don't have hot water, wallpaper falling off the walls, and toilets not working in some rooms. I mean the list is endless. I can't express to you how bad this place is. For example, the management which includes the owner continually lies! if you challenge anything that goes on within Elizabeth House, the management team will ban you and then accuse you of harassment. Please do not send family members here. It will be the worst thing you ever do!
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Review from Viv M (Respite Resident) published on 1 August 2019 Submitted via Website•
Overall Experience
I thoroughly recommend Elizabeth House retirement home. The staff, management, food, environment, facilities etc are all first class.
Staff and management cannot do enough for you. They are incredibly kind-hearted and caring people whether you are the oldest or the youngest.
They have catered for my food intolerances and wishes as far as ever possible keeping smiles on their faces!
The staff always try to find time to have a chat and laugh with all the residents. We are all treated with respect at all times also.I would highly recommend Elizabeth House to everybody whether you are in respite like me or full time like most of the residents.
I would be happy to answer any questions.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 June 2025Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Elizabeth House.
Upcoming Events
There are no upcoming events for Elizabeth House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Elizabeth House.
Accreditations
There are no accreditations posted yet for Elizabeth House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Elizabeth House
What types of Care is Elizabeth House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Elizabeth House have?
There are 35 Single Rooms.
What are the Facilities & Services at Elizabeth House?
Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Elizabeth House to the centre of Stoke-on-Trent?
3.6 mile(s) as the crow flies, distance by road may be significantly further.
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