The Firs Care Home

Wodehouse Lane, Gospel End, Sedgley, Dudley DY3 4AE
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9.9 90 Reviews
  • The Firs Care Home, Dudley
The Firs Care Home can accommodate 57 residents and is located in a leafy area of Gospel End, Sedgley. The experienced and highly skilled team takes great pride in achieving a professional and friendly care environment, allowing the residents to feel comfortable, safe, and fulfilled.

The team encourage visits to see the quality of the care that residents receive while residing in the home; the care manager will gladly show you around the home and explain what they can offer.

At The Firs, there are six Core Values of Care to ensure that staff, residents, and their loved ones can be confident in the care delivered. These are:
•        Privacy
•        Dignity
•        Rights
•        Independence
•        Choice
•        Fulfilment
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Care Provided by The Firs Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1350
  • Self-Funded Residential Dementia Care: £1200 – £1350
  • RESPITE Self-Funded Residential Care: £1200 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1202 – £1350
The price(s) shown are provided by the care home. Contact The Firs Care Home for full pricing details and T&Cs.

Contact The Firs Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Firs Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Victoria Harvey (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (57)

The Firs Care Home Reviews (90)

9.9

The Firs Care Home has a Review Score of 9.9 (9.892) out of 10, based on 39 reviews in the last 2 years.
Over all time The Firs Care Home has 90 reviews.

Overall Experience
  • 83
  • 7
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Date Published
  • 90
  • 8
  • 26
  • 39
  • 51
Reviewer Connection to The Firs Care Home
  • 41
  • 12
  • 9
  • 4
  • 4
  • 4
  • 3
  • 2
  • 2
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  • 2
  • 1
  • 1
  • 1
Total of 90, showing 1-20
Review from David L (Nephew of Resident) published on 15 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt is really happy with the care at The Firs. The staff are fantastic with residents individual needs. After living alone for a number of years, the company and help she receives is outstanding. Highly recommend!
Reply from Victoria Harvey, Manager at The Firs Care HomeThank you in completing a review for our care home it helps give recognition of the care and support given to our residents.
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Review from T M (Relative of Resident) published on 15 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband's aunty is very happy with her care at The Firs. All of the staff have a good interaction with the residents and are happy to help with anything they need.
Reply from Victoria Harvey, Manager at The Firs Care HomeThankyou for taking the time to complete a positive review for us.
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Review from Beverley P (Niece of Resident) published on 15 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This place is fab-u-lous. Cant express strongly enough of the 'care' the residents receive. My auntie is a resident at The Firs. Shes been there 18 months as she couldn't cope at home anymore. The place is second to none. They put the care in care home. Recently my auntie had to go into hospital. The
carers on shift that night stayed an hour over their shift to be with her.
Reply from Victoria Harvey, Manager at The Firs Care HomeThank you for your kind words this does show staff how appreciated they are, and what we do as a care home for the residents.
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Review from Marie D (Resident) published on 15 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have been wonderful and very helpful in making time for everybody and very welcome and ensuring that everybody has the chance to be involved in the activities.
Reply from Victoria Harvey, Manager at The Firs Care HomeThank you for your kind words, i am glad you feel this way and I sincerely hope you will be happy at the care home.
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Review from J R (Daughter of Resident) published on 4 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I rate The Firs Care Home extremely highly having had recent experience with my father being cared for by them for the last 10 months. The staff are pleasant, professional + extremely caring at times going above + beyond what you would expect from them. They genuinely do care! The home itself is spotlessly
clean + there is a happy feel about the whole place when you visit. Management are very approachable + hands on making for a care home that I wouldn't hesitate to recommend to others.
Reply from Alex Hartles, Operations Manager at The Firs Care HomeThank you for your wonderful review and recommendation. We are delighted to hear that your father has been so well cared for during his time with us. Your kind words about our team, their professionalism, compassion and willingness to go above and beyond mean a great deal and will be shared with everyone. We are also pleased that you have found the home welcoming, well maintained and supportive. Thank you for placing your trust in our care.
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Review from V R (Daughter-in-law of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This week we arrived to see my mother-in-law (myself, husband, sister). We asked my sister could have a look around because we need to find somewhere for our mum. We are happy with the care our mum is receiving. Nothing was too much trouble, and all her questions were answered. We were not rushed at
all, and my mum was invited to go for lunch, so we cannot fault the staff and the service, lovely, warm and clean, staff so friendly.
Reply from Alex Hartles, Operations Manager at The Firs Care HomeThank you for your lovely review. We are delighted to hear that you are happy with the care your mother-in-law receives and that your visit gave your family a positive impression of the home. We understand how important it is to find the right care environment for a loved one, so we are pleased that all questions were answered and that you felt welcomed during your visit. Your kind comments about our team, the atmosphere and the home itself are greatly appreciated.
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Review from Michol-Ann A (Resident) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything about this home is delightful, especially the management and the carers. The activities are excellent and very special, especially the trip to the pub for lunch. The meals at the care home are something to be savoured, the cook I must express my thoughts on what a wonderful chef they have
at The Firs. She presents beautiful food. What a lovely care home I have come into.
Reply from Alex Hartles, Operations Manager at The Firs Care HomeThank you so much for your wonderful review. We're so pleased that you are enjoying life at The Firs and that you're happy with the care, activities and meals. Your kind words about our team will mean a great deal to them. We're very glad to have you with us.
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Review from R B (Daughter of Resident) published on 5 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We struck lucky when we found The Firs for our mother. The home is very calm and bright and the lounges comfortable and welcoming. The care that our mother received was given with such love - the staff were looking after residents as if they were their own. We were happy and relieved to leave our mother
in their care.
Reply from Alex Hartles, Operations Manager at The Firs Care HomeThank you for your wonderful review. We are delighted that you found The Firs and felt confident entrusting your mother to our care. It means a great deal to hear that you found the home welcoming and that the care provided was delivered with such kindness and compassion. Knowing that you felt reassured and at ease leaving your mother with us is one of the greatest compliments we can receive. Your kind words will be shared with the whole team.
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Review from Karen C (Friend of Resident) published on 11 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always lovely and clean with no smells whatsoever. The staff are friendly, cheerful and clearly love the service users. Her room is always clean, the linen is spotless and is beautifully presented. I just wish we could put things on the wall for her to make it more personal. She always looks
clean and tidy and has her hair done weekly. I have no concerns whatsoever and feel confident she is in safe hands.
Reply from Victoria Harvey, Manager at The Firs Care HomeThank you for the lovely review we are so glad your happy with the service your friend is receiving at the Firs .
In relation to putting things on the wall , residents can personalise rooms and can put things on the wall if the wish
Please just ask what you would like putting up and we will be happy to assist .
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Review from Ian T (Son of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Firs is an excellently run and well managed care home. The staff are its greatest asset - they are caring, professional and thorough. They treat the residents (including my mom) with respect and maintain her dignity. The staff are always very friendly and welcoming. All administrative issues are
dealt with efficiently and communication is first class. Medicines are administered diligently and daily activities are varied and excellent. A kind, caring ethos pervades the home embodied by the manager who is very much hands on and approachable. My mom has been extremely well cared for in the past year and my family are very grateful and reassured by the high quality of care of The Firs.
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Review from Jill B (Daughter of Resident) published on 28 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been so impressed with the genuine care and friendliness of the staff. There is always some activity going on for the residents. The carers facilitate a weekly facetime for me as I live abroad. My mother couldn't be in better care.
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Review from Brenda J (Resident) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like everything about the home. I am very happy here. Activities always have things for me to do.
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Review from P G (Daughter of Resident) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving into The Firs care home in January 2025 my mother has been treated with care, respect and dignity. All the staff are amazing. Activities are carefully planned, and fun. I couldn't wish for a better care home for my mum.
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Review from Sue K (Daughter of Resident) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at The Firs for the last two years. She settled in really well and that was due to all the staff being so incredibly caring and friendly. My mom enjoys the many activities at The Firs that include singers, school visits, animal visits and trips out for lunches and shopping, amongst
many other things. My mom enjoys diamond art and having a chat with other residents. There is a varied menu for meals and the food looks delicious. All the staff are very attentive and are quick to pick up on any issues. The home is always spotlessly clean and it is beautifully decorated. The Firs seems to be run very efficiently.
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Review from Victoria L (Daughter of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at The Firs care home for a year now. She always appears to be happy and content. She enjoys the company and the food enormously. Everyone is so friendly and kind. The staff are amazing! It's wonderful to know mum is in such a warm, friendly place and that she feels happy
and safe.
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Review from Andrew C (Grandson of Resident) published on 24 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Firs is a wonderful care home. The staff are carers, more like friends to the residents. We, as a family are very thankful knowing she is safe and looked after. (thank you)
Reply from Victoria Harvey, Manager at The Firs Care HomeThank you for your kind words and feedback all our staff will continue to provide a warm and friendly environment
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Review from Keith G (Brother of Resident) published on 24 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is very well looked after, all her needs are met, all the staff are very caring, nothing is too much trouble for them, all staff are very friendly to residents and visitors.
Reply from Victoria Harvey, Manager at The Firs Care HomeThank you for your positive feedback we will continue to do our very best
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Review from Susan S (Daughter of Resident) published on 24 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff with enjoyable activities by Tracey & Jess. Mom is treated with kindness and dignity.
Reply from Victoria Harvey, Manager at The Firs Care HomeThankyou for your kind Review and we will continue to try our best to provide an Excellent service for all
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Review from Lynne P (Daughter of Resident) published on 21 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been incredibly impressed with the level of care & compassion shown towards my mom. The atmosphere is warm & welcoming and its clear that creating a safe, comfortable and happy environment is their top priority.
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Review from J T (Daughter of Resident) published on 21 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The firs is a lovely place, beautifully maintianed with particularly pleasant lounges. Every member of staff I've encountered has been cheery and helpful, with nothing too much trouble. The activities put on for residents are particularly impressive too - 'crafting' for the rollout of events celebrated
throughout the year... and an exercise class which feels like a workout for any visiting relative/friend who wishes to join in! I would recommend The Firs very highly.
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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for The Firs Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.892 for The Firs Care Home is calculated as follows: ( (415 Excellents x 5) + (48 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 464 Ratings = 4.892
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Firs Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Victoria

Victoria Harvey

Job Title: Care Manager Joined: 2008

Victoria Harvey has been a cornerstone of The Firs since 2008, showing unwavering commitment to its residents. When Northgate purchased the home, Victoria was already the manager, a role in which she has excelled by ensuring the highest quality of care and a warm, welcoming environment for all.


Victoria’s dedication to the well-being of her residents is evident in every aspect of her work. She goes above and beyond to ensure each individual feels valued and cared for, nurturing a strong sense of community at The Firs. Her long tenure at the home is a testament to her deep passion and love for what she does, continuously proving that high standards of care and genuine connection go hand in hand

Frequently Asked Questions about The Firs Care Home

What types of Care is The Firs Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Firs Care Home have?

There are 57 Single Rooms.

What are the Facilities & Services at The Firs Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Firs Care Home to the centre of Dudley?

3.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Firs Care Home to verify any information. View our terms and conditions. The Firs Care Home has an Enhanced Service - more info.