The Firs Care Home

Wodehouse Lane, Gospel End, Sedgley, Dudley DY3 4AE
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9.9 83 Reviews
  • The Firs Care Home, Dudley
The Firs Care Home can accommodate 57 residents and is located in a leafy area of Gospel End, Sedgley. The experienced and highly skilled team takes great pride in achieving a professional and friendly care environment, allowing the residents to feel comfortable, safe, and fulfilled.

The team encourage visits to see the quality of the care that residents receive while residing in the home; the care manager will gladly show you around the home and explain what they can offer.

At The Firs, there are six Core Values of Care to ensure that staff, residents, and their loved ones can be confident in the care delivered. These are:
•        Privacy
•        Dignity
•        Rights
•        Independence
•        Choice
•        Fulfilment
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Care Provided by The Firs Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1050 – £1300
  • Self-Funded Residential Dementia Care: £1050 – £1300
  • RESPITE Self-Funded Residential Care: £1050 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1050 – £1300

These prices are only a guideline, please contact The Firs Care Home to find out the exact price for your requirements.

Contact The Firs Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Firs Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Victoria Harvey (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (57)

The Firs Care Home Reviews (83)

9.9

The Firs Care Home has a Review Score of 9.9 (9.856) out of 10, based on 35 reviews in the last 2 years.
Over all time The Firs Care Home has 83 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Firs Care Home
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Total of 83, showing 1-20
Review from Ian T (Son of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Firs is an excellently run and well managed care home. The staff are its greatest asset - they are caring, professional and thorough. They treat the residents (including my mom) with respect and maintain her dignity. The staff are always very friendly and welcoming. All administrative issues are
dealt with efficiently and communication is first class. Medicines are administered diligently and daily activities are varied and excellent. A kind, caring ethos pervades the home embodied by the manager who is very much hands on and approachable. My mom has been extremely well cared for in the past year and my family are very grateful and reassured by the high quality of care of The Firs.
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Review from Jill B (Daughter of Resident) published on 28 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been so impressed with the genuine care and friendliness of the staff. There is always some activity going on for the residents. The carers facilitate a weekly facetime for me as I live abroad. My mother couldn't be in better care.
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Review from Brenda J (Resident) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like everything about the home. I am very happy here. Activities always have things for me to do.
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Review from P G (Daughter of Resident) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving into The Firs care home in January 2025 my mother has been treated with care, respect and dignity. All the staff are amazing. Activities are carefully planned, and fun. I couldn't wish for a better care home for my mum.
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Review from Sue K (Daughter of Resident) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at The Firs for the last two years. She settled in really well and that was due to all the staff being so incredibly caring and friendly. My mom enjoys the many activities at The Firs that include singers, school visits, animal visits and trips out for lunches and shopping, amongst
many other things. My mom enjoys diamond art and having a chat with other residents. There is a varied menu for meals and the food looks delicious. All the staff are very attentive and are quick to pick up on any issues. The home is always spotlessly clean and it is beautifully decorated. The Firs seems to be run very efficiently.
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Review from Victoria L (Daughter of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at The Firs care home for a year now. She always appears to be happy and content. She enjoys the company and the food enormously. Everyone is so friendly and kind. The staff are amazing! It's wonderful to know mum is in such a warm, friendly place and that she feels happy
and safe.
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Review from Andrew C (Grandson of Resident) published on 24 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Firs is a wonderful care home. The staff are carers, more like friends to the residents. We, as a family are very thankful knowing she is safe and looked after. (thank you)
Reply from Victoria Harvey, Manager at The Firs Care Home
Thank you for your kind words and feedback all our staff will continue to provide a warm and friendly environment
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Review from Keith G (Brother of Resident) published on 24 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is very well looked after, all her needs are met, all the staff are very caring, nothing is too much trouble for them, all staff are very friendly to residents and visitors.
Reply from Victoria Harvey, Manager at The Firs Care Home
Thank you for your positive feedback we will continue to do our very best
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Review from Susan S (Daughter of Resident) published on 24 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff with enjoyable activities by Tracey & Jess. Mom is treated with kindness and dignity.
Reply from Victoria Harvey, Manager at The Firs Care Home
Thankyou for your kind Review and we will continue to try our best to provide an Excellent service for all
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Review from Lynne P (Daughter of Resident) published on 21 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been incredibly impressed with the level of care & compassion shown towards my mom. The atmosphere is warm & welcoming and its clear that creating a safe, comfortable and happy environment is their top priority.
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Review from J T (Daughter of Resident) published on 21 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The firs is a lovely place, beautifully maintianed with particularly pleasant lounges. Every member of staff I've encountered has been cheery and helpful, with nothing too much trouble. The activities put on for residents are particularly impressive too - 'crafting' for the rollout of events celebrated
throughout the year... and an exercise class which feels like a workout for any visiting relative/friend who wishes to join in! I would recommend The Firs very highly.
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Review from Tracey D (Daughter of Resident) published on 20 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom is happy here and thats what really counts! The team at The Firs are amazing communication is good and everyone seems to care genuinely.
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Review from David L (Nephew of Resident) published on 20 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding care for my aunt. The difference in care standards from home care to residential 24/7 care is amazing. The staff are worth their weight in gold!
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Review from Diane W (Daughter of Resident) published on 20 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic facilities & staff. Very caring towards my mom (Mavis) and have a laugh & joke with her too which lifts her spirits. Can't tell you how much of a relief it is for me to know she is cared for in this way. I am very happy with her level of care & the facilities available.
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Review from A T (Wife of Resident) published on 20 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault The Firs. The care of my husband is fantastic. Nothing is a problem to any of the staff and they all work as a team. It is a real family atmosphere. They go out of their way to make sure he has everything that he needs and always inform me of anything that he needs etc. The entertainment
is always enjoyable.
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Review from J C (Daughter of Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall I am very pleased with the care my mother is currently receiving. The quality of the food is very good and her room is always very clean, warm and tidy. The quality of the laundry is excellent, with items of clothing being washed and usually returned promptly. However, there have been several
instances when clearly labelled garments have not found their way back to my mother. This is undoubtedly is a problem taking into account the volume of laundry made by residents daily; management have been made aware of this issue. All caring staff and cleaners are hard working, very pleasant and helpful. The administration is outstanding, with queries answered promptly and there is careful control of sundry monies. Extended welfare issues (appointments) are monitored closely. Everything is done to keep residents occupied; which is very much a labour of love in a very difficult environment. There is little doubt that The Firs fosters dignity and respect for all residents - Thank you
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Review from R D (Son of Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the first year my mother has been at The Firs Care Home. She is very happy there.
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Review from S B (Son of Resident) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are amazing. My dad is well fed & looked after. His care is amazing I don't think I could find a better place for him. Keep up the amazing work.
Reply from Victoria Harvey, Manager at The Firs Care Home
Thankyou for the lovely feedback and we hope your Dad continues to be happy at the Firs
We will continue to provide the best care we can
The firs team
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Review from Mary W (Sister of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother moved into The Firs Care Home June 2024 due to his mobility and age-related issues, being 92 years. He adapted quite good with the excellent support of staff and care workers for which I am thankful. It was his own choice moving into care the home care system was not working for him. I shall
be eternally grateful to all the staff at The Firs he has had various setbacks with his health but they have always sorted him out one way or another. Thank you all at The Firs Care Home. Good bless you all.
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Review from A D (Son of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of The Firs Care Home has been a very positive one. The staff are excellent. My mother went into The Firs on a couple of occasions on a respite basis before it became a permanent arrangement. She was made to feel very welcome and has settled in really well. Along with the rest of my family,
I have peace of mind in that she's being well cared for and looked after. Please keep up the good work!
Reply from Victoria Harvey, Manager at The Firs Care Home
Thank you for the positive feedback we are happy that your mom has settled into the home and you and rest of the family are happy .We will all continue to try our best to support every one who lives…read more
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Current Review Score: 9.9 (9.856)

Overview of Review Score

The Review Score of 9.9 (9.856) out of 10 for The Firs Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.856 for The Firs Care Home is calculated as follows: ( (357 Excellents x 5) + (58 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 416 Ratings = 4.856
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Firs Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Victoria

Victoria Harvey

Job Title: Care Manager Joined: 2008

Victoria Harvey has been a cornerstone of The Firs since 2008, showing unwavering commitment to its residents. When Northgate purchased the home, Victoria was already the manager, a role in which she has excelled by ensuring the highest quality of care and a warm, welcoming environment for all.


Victoria’s dedication to the well-being of her residents is evident in every aspect of her work. She goes above and beyond to ensure each individual feels valued and cared for, nurturing a strong sense of community at The Firs. Her long tenure at the home is a testament to her deep passion and love for what she does, continuously proving that high standards of care and genuine connection go hand in hand

Frequently Asked Questions about The Firs Care Home

What types of Care is The Firs Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Firs Care Home have?

There are 57 Single Rooms.

What are the Facilities & Services at The Firs Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Firs Care Home to the centre of Dudley?

3.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Firs Care Home to verify any information. View our terms and conditions. The Firs Care Home has an Enhanced Service - more info.