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The Firs Care Home

Wodehouse Lane, Gospel End, Sedgley, Dudley, Staffordshire DY3 4AE
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The Firs Care Home, Dudley
The Firs Care Home, Dudley
The Firs Care Home, Dudley

The Firs Care Home can accommodate 57 residents and is located in a leafy area of Gospel End, Sedgley. The experienced and highly skilled team takes great pride in achieving a professional and friendly care environment, allowing the residents to feel comfortable, safe, and fulfilled.

The team encourage visits to see the quality of the care that residents receive while residing in the home; the care manager will gladly show you...  

Care Provided by The Firs Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,200 - £1,350£1,200 - £1,350
Residential Dementia Care£1,200 - £1,350£1,202 - £1,350

Contact The Firs Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Victoria Harvey (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (57)

The Firs Care Home Reviews (91)

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9.9

The Firs Care Home has a Review Score of 9.9 (9.895) out of 10, based on 36 reviews in the last 2 years. Over all time The Firs Care Home has 91 reviews.

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Review from F H (Resident / Service User) published on 13 June 2024 Submitted via Postal Card
Overall Experience

Everyone is very friendly and makes you welcome. Good choice of food at meal times and if there isn't anything I like they will do something else for me. The food is excellent. The staff try to get you involved in all of the activities and to get you to go on the trips. I enjoy the singers and keep fit and special days. I love doing the diamond art craftwork.

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Review from M P (Niece of Resident) published on 5 June 2024 Submitted via Postal Card
Overall Experience

My aunt has been at The Firs for nearly three years. She is happy here and is very well looked after. We are kept updated in the event she has been taken ill. The staff are always very polite and helpful when I request support. They all know my aunt by name and treat her very well.

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Review from Lynne B (Daughter of Resident) published on 29 April 2024 Submitted via Website
Overall Experience
My dad was a resident at The Firs care for 4 months before he sadly passed away.
What he loved about the firs was he was given the freedom of being able to go to his room and watch television, or have an afternoon nap, at the time of his choosing.
He loved his food, and the quality and choice was wonderful. He especially liked the full English breakfast.
He enjoyed taking part in all the activities that were arranged. Making heart-shaped biscuits for Valentine’s Day, being dressed as an elf for Santa’s helper at Christmas.
And being taken out for a pub lunch and a pint as an organised event.
However, what makes a care home special, is the quality of the staff.
All the staff were exceptionally kind and caring; from the cleaners, handymen, cooks and especially the carers and the manager.

The Firs Care Home made the last few months of my dad’s life happy and I can’t thank them enough for that.

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Review from K L (Daughter of Resident) published on 8 November 2023 Submitted via Postal Card
Overall Experience

I feel that my mother is well cared for and all the staff seem to genuinely care. They are very approachable and understand any concerns that I may have and address any issues quickly. The activities team do a grand job of providing entertainment, it's not an easy task as the residents have varying needs and capabilities. There's always room for improvement but I'm satisfied overall.

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Review from J H (Daughter of Resident) published on 27 October 2023 Submitted via Postal Card
Overall Experience

Had a fabulous morning at a charity event raising money for cancer. Lots of tea and coffee and some amazing cakes. I was made to feel very welcome and chatted with staff and residents. Well done to The Firs.

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Review from J H (Granddaughter of Resident) published on 13 October 2023 Submitted via Postal Card
Overall Experience

Clean home, staff are very friendly. I had a pleasant visit.

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Review from Samuel H (Grandson of Resident) published on 13 October 2023 Submitted via Postal Card
Overall Experience

When I visited my grandad in the home, the home was clean, my grandad seemed very comfortable with being there, the staff seemed very friendly and helpful.

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Review from B M (Husband of Resident) published on 9 October 2023 Submitted via Postal Card
Overall Experience

The staff are always welcoming and friendly. The activities are great and they have canal boat trips, pub visits and all sorts.

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Review from Carol R (Daughter of Resident) published on 6 October 2023 Submitted via Postal Card
Overall Experience

Mom feels this is her 'home' and has settled well over almost 2 years. She has been treated with respect and enjoys the activities and the food. Her wishes are respected and she is able to have time in her room, watch TV and be 'quiet' when she wishes. The homely atmosphere and banter with the carers are evident whenever I visit. I am kept fully informed about Mom's health/care and have always felt that Mom is in the right place. Excellent carers who work hard and entertainment staff are always busy with varied activities.

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Review from Sharon B (Daughter of Resident) published on 6 October 2023 Submitted via Website
Overall Experience

My dad has been in the home since December 2022. He has been well cared for and all the staff including the management go above and beyond to ensure all residents are happy, well cared for and as independent as possible. The activities team provide a variety of activities and makes them inclusive to all. My family have also been made to feel very welcome and I visit daily. The meals and hospitality family are very good. I have been very happy with the care dad has always received.

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Review from Rebecca H (Granddaughter of Resident) published on 6 October 2023 Submitted via Website
Overall Experience

My grandad has been part of the Firs family since December 2022. The care he has received since being here has been impeccable by both carers, management and the activities team. Everyone is welcoming, friendly and inclusive to all. The way staff help, support and strive for my grandad to be as independent as possible is such a delight. He is always happy, well fed and remembers his please and thank yous! We as a family couldn't be happier with the home, as we feel it is home from home for him and us.

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Review from K R (Daughter of Resident) published on 6 October 2023 Submitted via Postal Card
Overall Experience

My mum has been in the care of The Firs Care Home for the last 7 years. She has always been well looked after and this continues to be the case as her needs increase. She is always clean and well-fed. Mum has a special smile for her carers and she gives them a look of understanding and thanks. The staff are always welcome and well-informed about my mum and I pray my mum finishes her days at The Firs in the place where she is happy and content. I thank everyone from the bottom of my heart.

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Review from Julie E (Daughter of Resident) published on 6 October 2023 Submitted via Postal Card
Overall Experience

The Firs is a friendly and comfortable place. The staff are excellent in every way, nothing is too much trouble for them. Relatives and visitors are always made to feel welcome. Residents are always treated with dignity and kindness. Overall a lovely caring home.

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Review from C M (Daughter of Resident) published on 6 October 2023 Submitted via Postal Card
Overall Experience

Since my mother came into The Firs she is in a much safer place. The staff are amazing and so friendly. It's great that dad and I can bring the family dog. The residents love to have a fuss too. The meals smell amazing. The activities are varied and day trips and pub lunches are also available. We feel content that mom is definitely in the right place, safe and being looked after.

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Review from Christine Y (Friend of Resident) published on 14 September 2023 Submitted via Postal Card
Overall Experience

When visiting every week I have to say the staff are absolutely wonderful, very friendly and very caring. They look after the people very efficiently.

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Review from David J (Son of Resident) published on 12 September 2023 Submitted via Postal Card
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I describe my experience at The Firs Care Home as excellent. All staff are really helpful, and caring and all residents are cared for with dignity.

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Review from Beryl H (Wife of Resident) published on 6 July 2023 Submitted via Website
Overall Experience

I am very satisfied with the care my husband is given. It can’t be easy dealing with him as the stroke has taken his ability to speak. All the staff are very caring and take their time with him. They also show care and consideration to all the family. The staff are always welcoming and pleasant, no miserable faces to the residents or the visitors. The residents are well cared for and made to feel happy and loved. The meals are of a high standard and the home is kept very clean.

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Review from C C (Granddaughter of Resident) published on 21 November 2022 Submitted via Postal Card
Overall Experience

Nan's move to The Firs has not been straightforward. She has had to overcome some hurdles and some sadness in her journey. However, she is happy and enjoys the activities. She has formed some nice relationships with carers and with some residents. I wish she could be in her own home, but she is happy and well-regarded, so I'm happy too.

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Review from Lynn P (Daughter of Resident) published on 21 November 2022 Submitted via Postal Card
Overall Experience

Went and viewed several different homes, and without a doubt, the best in the area for cleanliness (five stars). Staff are very pleasant and caring. Management very supportive and knowledgeable. Meals (five stars), especially bread pudding. Without a shadow of any doubt, the best care home we visited, not to mention the entertainment and events (five stars). Excellent home.

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Review from Helen A (Daughter of Resident) published on 7 August 2022 Submitted via Postal Card
Overall Experience

Mam is always involved in all the activities that are going on at The Firs Care Home (evidenced by photos on Facebook). She has always enjoyed being involved and gets great pleasure in doing so. It was a hard time during Covid lockdown but the staff were all as friendly and helpful as they could have been and now it's lifted I have seen for myself the love and care the residents get including my mother. There's always a smile and a cuppa waiting for both me and Mam. Thank you all.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 January 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (1)

Victoria Harvey
Victoria HarveyJob Title:Care ManagerJoined: 2008

Victoria Harvey has been a cornerstone of The Firs since 2008, showing unwavering commitment to its residents. When Northgate purchased the home, Victoria was already the manager, a role in which she has excelled by ensuring the highest quality of care and a warm, welcoming environment for all.

Victoria’s dedication to the well-being of her residents is evident in every aspect of her work. She goes above and beyond to ensure each individual feels valued and cared for, nurturing a strong sense of community at The Firs. Her long tenure at the home is a testament to her deep passion and love for what she does, continuously proving that high standards of care and genuine connection go hand in hand

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