






The Firs Care Home can accommodate 57 residents and is located in a leafy area of Gospel End, Sedgley. The experienced and highly skilled team takes great pride in achieving a professional and friendly care environment, allowing the residents to feel comfortable, safe, and fulfilled.
The team encourage visits to see the quality of the care that residents receive while residing in the home; the care manager will gladly show you...
Care Provided by The Firs Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 57 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Firs Care Home for full pricing details and T&Cs.
Contact The Firs Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Northgate Healthcare
- Private Owned
Person in charge
- Victoria Harvey (Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (57)
The Firs Care Home Reviews (91)
The Firs Care Home has a Review Score of 9.9 (9.895) out of 10, based on 36 reviews in the last 2 years.
Over all time The Firs Care Home has 91 reviews.
Everyone is very friendly and makes you welcome. Good choice of food at meal times and if there isn't anything I like they will do something else for me. The food is excellent. The staff try to get you involved in all of the activities and to get you to go on the trips. I enjoy the singers and keep fit and special days. I love doing the diamond art craftwork.
My aunt has been at The Firs for nearly three years. She is happy here and is very well looked after. We are kept updated in the event she has been taken ill. The staff are always very polite and helpful when I request support. They all know my aunt by name and treat her very well.
What he loved about the firs was he was given the freedom of being able to go to his room and watch television, or have an afternoon nap, at the time of his choosing.
He loved his food, and the quality and choice was wonderful. He especially liked the full English breakfast.
He enjoyed taking part in all the activities that were arranged. Making heart-shaped biscuits for Valentine’s Day, being dressed as an elf for Santa’s helper at Christmas.
And being taken out for a pub lunch and a pint as an organised event.
However, what makes a care home special, is the quality of the staff.
All the staff were exceptionally kind and caring; from the cleaners, handymen, cooks and especially the carers and the manager.
The Firs Care Home made the last few months of my dad’s life happy and I can’t thank them enough for that.
I feel that my mother is well cared for and all the staff seem to genuinely care. They are very approachable and understand any concerns that I may have and address any issues quickly. The activities team do a grand job of providing entertainment, it's not an easy task as the residents have varying needs and capabilities. There's always room for improvement but I'm satisfied overall.
Had a fabulous morning at a charity event raising money for cancer. Lots of tea and coffee and some amazing cakes. I was made to feel very welcome and chatted with staff and residents. Well done to The Firs.
Clean home, staff are very friendly. I had a pleasant visit.
When I visited my grandad in the home, the home was clean, my grandad seemed very comfortable with being there, the staff seemed very friendly and helpful.
The staff are always welcoming and friendly. The activities are great and they have canal boat trips, pub visits and all sorts.
Mom feels this is her 'home' and has settled well over almost 2 years. She has been treated with respect and enjoys the activities and the food. Her wishes are respected and she is able to have time in her room, watch TV and be 'quiet' when she wishes. The homely atmosphere and banter with the carers are evident whenever I visit. I am kept fully informed about Mom's health/care and have always felt that Mom is in the right place. Excellent carers who work hard and entertainment staff are always busy with varied activities.
My dad has been in the home since December 2022. He has been well cared for and all the staff including the management go above and beyond to ensure all residents are happy, well cared for and as independent as possible. The activities team provide a variety of activities and makes them inclusive to all. My family have also been made to feel very welcome and I visit daily. The meals and hospitality family are very good. I have been very happy with the care dad has always received.
My grandad has been part of the Firs family since December 2022. The care he has received since being here has been impeccable by both carers, management and the activities team. Everyone is welcoming, friendly and inclusive to all. The way staff help, support and strive for my grandad to be as independent as possible is such a delight. He is always happy, well fed and remembers his please and thank yous! We as a family couldn't be happier with the home, as we feel it is home from home for him and us.
My mum has been in the care of The Firs Care Home for the last 7 years. She has always been well looked after and this continues to be the case as her needs increase. She is always clean and well-fed. Mum has a special smile for her carers and she gives them a look of understanding and thanks. The staff are always welcome and well-informed about my mum and I pray my mum finishes her days at The Firs in the place where she is happy and content. I thank everyone from the bottom of my heart.
The Firs is a friendly and comfortable place. The staff are excellent in every way, nothing is too much trouble for them. Relatives and visitors are always made to feel welcome. Residents are always treated with dignity and kindness. Overall a lovely caring home.
Since my mother came into The Firs she is in a much safer place. The staff are amazing and so friendly. It's great that dad and I can bring the family dog. The residents love to have a fuss too. The meals smell amazing. The activities are varied and day trips and pub lunches are also available. We feel content that mom is definitely in the right place, safe and being looked after.
When visiting every week I have to say the staff are absolutely wonderful, very friendly and very caring. They look after the people very efficiently.
I describe my experience at The Firs Care Home as excellent. All staff are really helpful, and caring and all residents are cared for with dignity.
I am very satisfied with the care my husband is given. It can’t be easy dealing with him as the stroke has taken his ability to speak. All the staff are very caring and take their time with him. They also show care and consideration to all the family. The staff are always welcoming and pleasant, no miserable faces to the residents or the visitors. The residents are well cared for and made to feel happy and loved. The meals are of a high standard and the home is kept very clean.
Nan's move to The Firs has not been straightforward. She has had to overcome some hurdles and some sadness in her journey. However, she is happy and enjoys the activities. She has formed some nice relationships with carers and with some residents. I wish she could be in her own home, but she is happy and well-regarded, so I'm happy too.
Went and viewed several different homes, and without a doubt, the best in the area for cleanliness (five stars). Staff are very pleasant and caring. Management very supportive and knowledgeable. Meals (five stars), especially bread pudding. Without a shadow of any doubt, the best care home we visited, not to mention the entertainment and events (five stars). Excellent home.
Mam is always involved in all the activities that are going on at The Firs Care Home (evidenced by photos on Facebook). She has always enjoyed being involved and gets great pleasure in doing so. It was a hard time during Covid lockdown but the staff were all as friendly and helpful as they could have been and now it's lifted I have seen for myself the love and care the residents get including my mother. There's always a smile and a cuppa waiting for both me and Mam. Thank you all.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 January 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for The Firs Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Firs Care Home.
Accreditations
There are no accreditations posted yet for The Firs Care Home.
Meet the Team (1)

Victoria Harvey has been a cornerstone of The Firs since 2008, showing unwavering commitment to its residents. When Northgate purchased the home, Victoria was already the manager, a role in which she has excelled by ensuring the highest quality of care and a warm, welcoming environment for all.
Victoria’s dedication to the well-being of her residents is evident in every aspect of her work. She goes above and beyond to ensure each individual feels valued and cared for, nurturing a strong sense of community at The Firs. Her long tenure at the home is a testament to her deep passion and love for what she does, continuously proving that high standards of care and genuine connection go hand in hand
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