






The Firs Care Home can accommodate 57 residents and is located in a leafy area of Gospel End, Sedgley. The experienced and highly skilled team takes great pride in achieving a professional and friendly care environment, allowing the residents to feel comfortable, safe, and fulfilled.
The team encourage visits to see the quality of the care that residents receive while residing in the home; the care manager will gladly show you...
Care Provided by The Firs Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 57 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Firs Care Home for full pricing details and T&Cs.
Contact The Firs Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Northgate Healthcare
- Private Owned
Person in charge
- Victoria Harvey (Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (57)
The Firs Care Home Reviews (91)
The Firs Care Home has a Review Score of 9.9 (9.895) out of 10, based on 35 reviews in the last 2 years.
Over all time The Firs Care Home has 91 reviews.
I am very pleased with the care my mum has received since she has been at The Firs. The home is lovely and homely. The staff are all very caring and attentive the food is exceptional. There are lots of activities to keep the residents entertained. All in all very happy and cannot fault anything.
Many thanks for your lovely comments and review. It's lovely to have lovely feedback from our residents' loved ones.
I have found the staff and carers to be very kind and caring. Compared to wghere she stayed last, the care is second to none. Upon visiting, the staff are incredibly welcoming and respectful too. The residents, especially seem to enjoy the activities that are organised for them and happily join in. I also look forward to the images taken and shared online with the familes. My sister always looks happy.
I visited my dad in his room inside the care home for the first time since restrictions have been lifted. After the covid test and wearing the provided PPE, I was led to where he was waiting. A cup of tea and biscuits were offered. It was absolutely wonderful to see my dad again, in close contact so that I could hold his hand and have a relatively private conversation. The atmosphere was relaxed and caring and nothing was any trouble. I can't wait to go again.
My wife has only been at the Firs for two weeks but my initial impression is that she is well cared for and treated with respect and dignity.
Very friendly, trustworthy, helpful staff. Nothing is too much trouble, and the residents (in my opinion) are made to feel like they are living in a home from home and are made to feel very welcome.
I have been extremely happy with the level of care that my mother has received during her time at the Firs care home. All the staff are very caring and friendly. They go the extra mile to put activities and events on for the residents. It is always a pleasure to visit Mom at the care home, as it is very warm and welcoming.
Thank you for leaving this lovely review about The Firs Care Home and saying such kind words about the team. Best Wishes.
Since being admitted to the Firs in November 2020, I have been pleased with my husband's care and as a family, we selected the right home to give him the personal care and stimulation mentally, that he requires. The staff are always so pleasant and caring.
Thank you for leaving this lovely review about The Firs Care Home and saying such kind words about the team. Best Wishes.
My Auntie is really settled at The Firs and she especially loves getting involved with the activities. The Management and staff go above and beyond and the care she receives is exceptional. The home is very clean and modern and food always smells amazing. 5 star all the way. Keep up the good work.
Thank you for the lovely feedback and review it is nice to know that your Auntie has settled well into our care home.
It is so reassuring to know that my auntie is cared for 24-hours/7-days a week and kept as active as possible by the activity team, especially one lady who goes above and beyond.
Thank you for writing such a lovely review about The Firs Care Home and for taking the time to do this.
My mum has been in The Firs for several years and has always been very happy with the way she has been looked after. The staff are very friendly, helpful and flexible to allow her to live in the way she wants to. The food has always been good, and the dealing in the home has always been to a high standard. Visiting has always been easy and a lot of effort has been put into providing safe visits during the Covid pandemic. An excellent home.
Thank you for writing such a lovely review about The Firs Care Home and for taking the time to do this; it's lovely to know your mom is happy at our home.
An amazing care home. My auntie has been at The Firs Care Home for nearly two years. The staff and management are all amazing, and she is very comfortable there. She enjoys engaging in all the wonderful activities and themed days that are put on. Management is really good and approachable. Never had any concerns. Keep up the work everyone; you have provided 5-star care to my auntie from day one!
Thank you for writing such a lovely review about The Firs Care Home and for taking the time to do this; it is lovely your auntie has settled so well.
Personally, I cannot praise The Firs enough - the care provided to my uncle has been second to none. Staff and management are approachable, and most importantly, helpful, respectful and kind at all times. The activities on offer are amazing. Well done to everything there for making The Firs a proper home for our relatives and for keeping them safe during the pandemic.
Thank you for leaving this lovely review about The Firs Care Home and saying such kind words towards the team. Best Wishes.
The Firs Care Home and all of their staff are excellent. They really do treat their residents like members of their own families. The rooms and common areas are spotlessly clean. The food is well balanced, nutritious and tasty. The staff have tremendous sympathy and patience with residents and are kind and thoughtful towards family members. We would not hesitate to recommend the home to friends and family.
Thank you so much for this amazing review. It is really great to hear such a wonderful review like this, and it shows all the hard work the team have put in. Thank you for supporting the home. Best Wishes.
Excellent care provided. Individualised care is evident. Staff are very approachable, and care goes above and beyond the expected standard. Very varied and extensive activities programme. Lovely environment. Excellent relationship between staff, residents and relatives. Excellent job with regard to keeping everyone safe (Covid).
Thank you so much for this amazing review. It is really great to hear such a wonderful review like this, and it shows all the hard work the team have put in. Thank you for supporting the home. Best Wishes.
This is limited because I did not enter the home when he was admitted on 22/05/2020 because of Covid. The only time I entered the home was on 10/03/20201 when was taken straight to his bedroom then escorted out after the visits. All of the staff I have spoken to seem to be nice people - caring, helpful, sympathetic and understanding, and they should be commended for the dedication and hard work they do in such awful and difficult circumstances.
Thank you for taking the time to write this lovely review for The Firs Care Home; your incredibly kind words towards the team really do make their continuous hard work worthwhile. Best Wishes.
Lovely, caring staff. My dad is very comfortable. The home and staff have worked very hard during lockdown to facilitate visits etc, which has helped us a lot. The food and care have always been excellent, and I could not recommend it enough. The only downside is the parking, but this is something that can’t be helped.
Thank you for writing this wonderful review about The Firs care home. It is great to hear that your dad is comfortable and that he is receiving the care that he deserves. We really appreciate your feedback and support towards the amazing team at The Firs, and we are currently in the process to expanded parking but will keep family's updated when we have been given more news. Best Wishes.
The Firs staff have shown the utmost care for my mother at all times. During the pandemic, the greatest care and safety has been in place. Extremely happy that my mother has been well cared for and kept safe.
Thank you very much for taking the time to write such kind words about The Firs care home. We really appreciate your feedback and support. Best Wishes.
My mother is settled and happy at The Firs. Despite multiple health conditions, she receives first-class support and has, as a result, has a good quality of life. She particularly enjoys the activities and the food. As result, our family are happy and confident to leave my mother in the care of The Firs. During the last 12 challenging months, this has been important to all of us.
Thank you for taking the time for writing a wonderful review about The Firs Care Home. Comments like this really do make the team's endless hard work and dedication worthwhile knowing that it is allowing your Mother to have a good quality of life and that it gives you and the family confidence that...
This care home gives excellent care 24/7, in my opinion. The activities through lockdown have been second to none! She looks extremely well and happy, which is all that's important. The staff are delightful, and the organisation on the present visits is really good!
Thank you very much for taking the time to write this amazing review about The Firs Care Home. We really appreciate your support and extremely kind words. It is also great to hear that the current visits are going well and that you are getting to see your loved one after such a difficult year. Best Wishes.
My uncle came into The Firs in November 2020. It was a really hard decision to make, but he needed more support and help than I could give him. I briefly got to look around due to Covid, and I felt welcomed as soon as I got there. I know he is safe now and is being looked after and has company, a better quality of life.
Thank you for writing such a lovely review about The Firs Care Home and for taking the time to do this. It is great to hear that your uncle is settled at the home and that his quality of life is better, as we understand how difficult it is to make the decision to move a loved one into a home. Best wishes.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 January 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Firs Care Home.
There are no upcoming events for The Firs Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Firs Care Home.
Accreditations
There are no accreditations posted yet for The Firs Care Home.
Meet the Team (1)

Victoria Harvey has been a cornerstone of The Firs since 2008, showing unwavering commitment to its residents. When Northgate purchased the home, Victoria was already the manager, a role in which she has excelled by ensuring the highest quality of care and a warm, welcoming environment for all.
Victoria’s dedication to the well-being of her residents is evident in every aspect of her work. She goes above and beyond to ensure each individual feels valued and cared for, nurturing a strong sense of community at The Firs. Her long tenure at the home is a testament to her deep passion and love for what she does, continuously proving that high standards of care and genuine connection go hand in hand
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