The Firs Care Home

Wodehouse Lane, Gospel End, Sedgley, Dudley DY3 4AE
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9.9 84 Reviews
  • The Firs Care Home, Dudley
The Firs Care Home can accommodate 57 residents and is located in a leafy area of Gospel End, Sedgley. The experienced and highly skilled team takes great pride in achieving a professional and friendly care environment, allowing the residents to feel comfortable, safe, and fulfilled.

The team encourage visits to see the quality of the care that residents receive while residing in the home; the care manager will gladly show you around the home and explain what they can offer.

At The Firs, there are six Core Values of Care to ensure that staff, residents, and their loved ones can be confident in the care delivered. These are:
•        Privacy
•        Dignity
•        Rights
•        Independence
•        Choice
•        Fulfilment
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Care Provided by The Firs Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1350
  • Self-Funded Residential Dementia Care: £1200 – £1350
  • RESPITE Self-Funded Residential Care: £1200 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1202 – £1350

These prices are only a guideline, please contact The Firs Care Home to find out the exact price for your requirements.

Contact The Firs Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Firs Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Victoria Harvey (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (57)

The Firs Care Home Reviews (84)

9.9

The Firs Care Home has a Review Score of 9.9 (9.860) out of 10, based on 36 reviews in the last 2 years.
Over all time The Firs Care Home has 84 reviews.

Overall Experience
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  • 7
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Date Published
  • 84
  • 19
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  • 36
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Reviewer Connection to The Firs Care Home
  • 39
  • 12
  • 9
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 84, showing 21-40
Review from A D (Son of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of The Firs Care Home has been a very positive one. The staff are excellent. My mother went into The Firs on a couple of occasions on a respite basis before it became a permanent arrangement. She was made to feel very welcome and has settled in really well. Along with the rest of my family,
I have peace of mind in that she's being well cared for and looked after. Please keep up the good work!
Reply from Victoria Harvey, Manager at The Firs Care Home
Thank you for the positive feedback we are happy that your mom has settled into the home and you and rest of the family are happy .We will all continue to try our best to support every one who lives…read more
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Review from Bev P (Niece of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Firs is the best I've seen, fabulous care and attention, beautifully decorated, and spotlessly clean. My auntie has settled well, due to management and staff encouragement. Love the fact that staff put in so much effort and go the extra mile. The only thing my auntie has commented on is that she
thinks at times it's understaffed.
Reply from Victoria Harvey, Manager at The Firs Care Home
Thank you for the feed back and comments its nice to her your aunt has settled in well.
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Review from J A (Daughter of Resident) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have always been happy with the overall care Mom receives at The Firs. There are usually plenty of staff on duty and they are proactive in dealing with the needs of the residents. The catering staff are particularly good and obviously take a pride in their work.
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Review from Philip R (Brother of Resident) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Visit regularly (weekly) for an hour or two always welcomed with a smile from the staff. If time permits they will stop for a brief chat and let us know if there is anything significant to respect. Place is always clean and tidy even with all the internal improvements ongoing at the moment. My sister
has a poor appetite but they all try to find something she might like and always make sure she is drinking plenty. All considered this is a very caring residential care home.
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Review from J G (Daughter of Resident) published on 21 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visited many care homes before choosing The Firs for my Mother. I have definitely made the right decision. The rooms are very well appointed and everywhere is kept very clean. The staff are all so kind and friendly and my Mother is now settled and content.
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Review from Shirley M (Sister of Resident) published on 7 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful caring staff - go above and beyond. Thank you so much.
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Review from K F (Daughter-in-law of Resident) published on 7 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Firs is a well-run, professional care home, from the management team to all its staff. My Mother-in-law received end-of-life care, delivered with empathy, kindness, and consideration. From the food, room, activities, and care provided by the lovely staff, all were exceptional. We were continually
kept informed of how my Mother-in-law was, which alleviated any concerns we had. We felt her welfare was paramount and individual to her. The Firs is a credit to the care home community and I must say we were also supported throughout with kindness. I would have no hesitation in recommending The Firs Care Home to anyone.
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Review from J C (Daughter of Resident) published on 5 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident at The Firs from April to June 2024. He was hospitalised with sepsis and returned to The Firs but continued to deteriorate becoming very agitated and losing his mobility requiring significant levels of care.
The staff treated him and his visitors with kindness dignity and
love. The managers were exceptional. They were knowledgeable about his medical issues and medication and could explain any changes made and why. They knew him well in a short time and understood his needs, they were hands-on when needed, helping to get him comfortable.
All staff made his visitors feel welcome and meals were offered to those of us travelling from a distance. The staff including the palliative care team made contact when he deteriorated to discuss how to manage his symptoms. The home itself was beautifully maintained, very clean and tidy and food was prepared on the premises. I cannot comment on the activities. I would recommend this home as a safe and caring place to live.
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Review from Amanda H (Daughter of Resident) published on 13 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a lovely care home. The staff are so caring and understanding. Looked after my mom for the past 8 months, before she passed away. All the time she was there they did everything they could to make her comfortable and happy. In her last days, they also were there for us her family. Can not rate this
home high enough. 10 out of 10 is not enough.
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Review from H A (Daughter of Resident) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I struggled with the decision to put my mom in a care home, but at The Firs I feel very happy and content that my mom is in good hands, being looked after well and she is safe. The staff are fantastic and caring and go above and beyond. I can't fault them, they are friendly and polite and you are always
greeted with a smile. If you have any problems, you just have to go to management, and they will try their utmost to resolve your issue. Great home and staff.
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Review from Duncan T (Son of Resident) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother has been a resident at The Firs for the part of 3 years and we have been very happy with the care and attention she has received in that time. The home is very clean, well-furnished and decorated with plenty of space for the residents in the communal areas. The bedrooms are well-furnished
and spacious. We are particularly impressed with the staffing at The Firs, there are always plenty of staff around and they are very friendly and helpful. We would highly recommend The Firs to anyone who is looking for a care home in the area.
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Review from J T (Niece of Resident) published on 23 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was transferred to The Firs, Sedgley after breaking her hip in a fall. She lost her mobility as a result. The staff and management are superb, they treat her with respect and they have loads of patience with her. The communication with me is excellent and I am kept informed of any issues as
I do not live locally. When I visit, the response from all the staff is so positive and welcoming. I highly recommend The Firs.
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Review from Natalie H (Niece of Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moving my uncle over to this wonderful care home has been the best decision ever made. Not only am I able to visit frequently, but the staff and environment are outstanding. It's always such a pleasure to visit to see how well cared for and happy my uncle is. He always looked so smart, clean and happy,
nothing is better than seeing this and the peace of mind it brings. Thank you to the whole team for welcoming my uncle and for all that you do.
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Review from F H (Resident) assisted by family/friend published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is very friendly and makes you welcome. Good choice of food at meal times and if there isn't anything I like they will do something else for me. The food is excellent. The staff try to get you involved in all of the activities and to get you to go on the trips. I enjoy the singers and keep
fit and special days. I love doing the diamond art craftwork.
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Review from M P (Niece of Resident) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt has been at The Firs for nearly three years. She is happy here and is very well looked after. We are kept updated in the event she has been taken ill. The staff are always very polite and helpful when I request support. They all know my aunt by name and treat her very well.
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Review from Lynne B (Daughter of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a resident at The Firs care for 4 months before he sadly passed away.
What he loved about the firs was he was given the freedom of being able to go to his room and watch television, or have an afternoon nap, at the time of his choosing.
He loved his food, and the quality and choice was
wonderful. He especially liked the full English breakfast.
He enjoyed taking part in all the activities that were arranged. Making heart-shaped biscuits for Valentine’s Day, being dressed as an elf for Santa’s helper at Christmas.
And being taken out for a pub lunch and a pint as an organised event.
However, what makes a care home special, is the quality of the staff.
All the staff were exceptionally kind and caring; from the cleaners, handymen, cooks and especially the carers and the manager.
The Firs Care Home made the last few months of my dad’s life happy and I can’t thank them enough for that.
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Review from K L (Daughter of Resident) published on 8 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel that my mother is well cared for and all the staff seem to genuinely care. They are very approachable and understand any concerns that I may have and address any issues quickly. The activities team do a grand job of providing entertainment, it's not an easy task as the residents have varying
needs and capabilities. There's always room for improvement but I'm satisfied overall.
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Review from J H (Daughter of Resident) published on 27 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had a fabulous morning at a charity event raising money for cancer. Lots of tea and coffee and some amazing cakes. I was made to feel very welcome and chatted with staff and residents. Well done to The Firs.
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Review from J H (Granddaughter of Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean home, staff are very friendly. I had a pleasant visit.
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Review from Samuel H (Grandson of Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visited my grandad in the home, the home was clean, my grandad seemed very comfortable with being there, the staff seemed very friendly and helpful.
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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for The Firs Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.860 for The Firs Care Home is calculated as follows: ( (369 Excellents x 5) + (58 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 428 Ratings = 4.86
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Firs Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.05 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Victoria

Victoria Harvey

Job Title: Care Manager Joined: 2008

Victoria Harvey has been a cornerstone of The Firs since 2008, showing unwavering commitment to its residents. When Northgate purchased the home, Victoria was already the manager, a role in which she has excelled by ensuring the highest quality of care and a warm, welcoming environment for all.


Victoria’s dedication to the well-being of her residents is evident in every aspect of her work. She goes above and beyond to ensure each individual feels valued and cared for, nurturing a strong sense of community at The Firs. Her long tenure at the home is a testament to her deep passion and love for what she does, continuously proving that high standards of care and genuine connection go hand in hand

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Firs Care Home to verify any information. View our terms and conditions. The Firs Care Home has an Enhanced Service - more info.