Rosemary Lodge

It's the quality of the staff that makes it a pleasant place for my mother to stay. Many of them have been there since her arrival, so she knows them, and they understand her needs.

My mom moved into Rosemary Lodge in March of this year. To date, we have felt supported as a family, as this move was a big change in our lives. New friends on both the resident and staff side. Fantastic staff who are friendly, helpful and a credit to the home.

The staff have always been very helpful when I have telephoned or visited.

My Grandad moved into Rosemary Lodge 2 years ago and has loved every minute of it. He loves the room and the staff are all amazing. Last May during the peak of COVID my mom passed away suddenly she was my grandad's limited power of attorney, I then had to become my grandad's limited power of attorney. It was all a bit of a minefield trying to sort out my mom's stuff as well as my grandad's. The staff were all so helpful, caring, and compassionate throughout. During COVID they have done everything to make sure we have as much contact as possible. They are always at the end of the phone and always have a smile on their faces.

Mum moved in around 4 months ago and considering that she can be a very 'prickly' and exacting person, the staff have all done an excellent job to get her settled in so that she is now more relaxed and contented than she has been for a few years. The staff work to treat Mum as an individual, but also to work with us as part of the extended team. Activities are tailored to residents and adapted where needed to make sure that they work. The COVID visiting 'pod', whilst not perfect, does provide a useful way for the wider family to visit relatives. Residents meetings where Mum is able to express views about what she would like to see on the menu have been a good boost for her.

My grandmother is very happy here. She is well looked after and is always kept busy. The arrangements put in place to allow safe visits during the pandemic have been excellent. Thank you all.

Generally, it is a pleasant place to live, with friendly and caring staff. Unfortunately, it is felt that food standards have gone down (not as good as it used to be!) There needs to be more choices, more home-cooked food i.e. not shop bought apple pie, meringue or rice pudding but more homely food that elderly residents love. Tea time choices are very poor and the quantities are small. Also for residents that are in the rooms upstairs, there needs to be more contact with staff, as they often feel forgotten about.

I have found the staff at Rosemary Lodge friendly, dedicated and helpful. My mother says they are very kind and caring. I do not think my mother could be in a better place. My only criticisms are that it is expensive, with a 10% increase this April! Also, I wish they would get Mum's hearing aid sorted for good as it keeps falling apart and that affects her quality of life.

Our friend has settled extremely well at Rosemary Lodge. She is well cared for, always looks smart and happy. The staff are wonderful. The home is lovely, clean and in good repair. Rosemary Lodge is highly recommended and I am so pleased to say my friend is happy at last.

Nothing is too much trouble. The staff always try to accommodate any requests and deal with things straight away.

My father has resided at Rosemary Lodge for 2 years and 9 months. His care during this time has been excellent. During the pandemic, the staff have kept everyone safe. As soon as possible relatives have been able to visit outside and this has had great benefits to residents' well-being, including my Dad. Under difficult circumstances, all the staff have contributed to the residents continuing to enjoy living in their "home". Thank you to Rosemary Lodge.

I have always been delighted with the care Mum has received at Rosemary Lodge. Mum moved in 2018 she is very happy and well. The staff are lovely so friendly and caring. Rosemary Lodge is beautifully appointed and extremely well cared for, always looking immaculate, yet retaining a lovely homely atmosphere. I am always made welcome when I visit and would not hesitate to recommend the home.

My mother has been in Rosemary Lodge since November 2019. She has been very happy there. I have always found the staff to be very attentive and competent.

Beautiful home and surroundings. Excellent staff, very caring and welcoming to the family. Rather expensive, but I suppose you get what you pay for.

Rosemary Lodge provides excellent care for my Grandma. They ensure all of her personal care needs are met, her medical needs addressed as required and do so with respect, empathy and patience. The staff interaction with both residents and visitors is wonderful. They are professional, friendly and make visiting a pleasure. The home is always immaculately clean, the food is of a very high standard and all staff willing to help with anything. I feel a huge sense of relief knowing my Grandma is safe and happy.

Aunty is very well cared for. She is very happy and has been there for a number of years. The staff have done everything in their power to provide her well-being going beyond their call fo duty. Thank you.

Excellent daycare - every Thursday my Mum attends - super.

After looking at many homes, this was the best in the area.

My father has been well looked after in the time he has been living here, just over two years. The level of individual care is very impressive, and all the staff are friendly to both residents and visitors.

Another excellent respite visit for my dad. The care he received was amazing as always.