Rosemary Lodge

My father has been well looked after in the time he has been living here, just over two years. The level of individual care is very impressive, and all the staff are friendly to both residents and visitors.

Another excellent respite visit for my dad. The care he received was amazing as always.

Many thanks to all the staff that work tirelessly to create a home from home environment.

We would have no hesitation in recommending the residence to others in need of similar care as my mother.

He thoroughly enjoyed his time there and is looking forward to future visits all being well.

As my sisters family, we were very pleased that she spent the last few months of her life (April - September) in pleasant surroundings being looked after by people who really cared. Sadly she passed away on the 24th September.

The food is varied and individually served. The staff are qualified and hard working. They are there to keep us busy. My only criticism si poor toilet paper.

This is a lovely home. It smells fresh and clean. The staff are very caring and regularly visit residents rooms to check on them. The rooms are bright and comfortable. The staff make an effort to get residents to join in activities and my relative celebrated a 90th birthday while there, and a lunch at a local pub/restaurant was arranged which she loved. Thank you.

Rosemary Lodge provides recently updated, clean and comfortable rooms with some of the best care workers in the business. The facilities through the home are constantly kept clean and meals provided are varied and nourishing. The staff are generally attentive throughout the day providing regular drinks, snacks and care. As a daughter who’s mum was a resident for the last few months of her life, I felt at peace knowing that mum was well cared for. I knew that mum never had a reason to be lonely as activities were organised almost every day of the week and residents were encouraged to sit in one of the two lovely lounges for company. However, the bedrooms were also welcoming to return to if my mum wanted some quiet time. Every effort was made to check mum’s health and an advanced nurse practitioner was on hand when there were concerns with her wellbeing.

Thank you to all the staff for their TLC. Will go again.

My Mother never wanted to live in a Care Home, however, she gradually came to regard Rosemary Lodge as her home. My Mum was always treated with courtesy and kindness during the 2 1/2 years she lived there. She had a fall and was taken to the hospital, from where they said she would have to go to a different nursing home as Rosemary Lodge wouldn’t be able to cope with her needs. At 94 this would have been very distressing for her and the care team at Rosemary Lodge made sure they were able to have her “ back home”. My Mother subsequently died a few weeks later but the care and attention she received from all the staff went above and beyond what we as a family expected for her. We are very grateful to Rosemary Lodge and would certainly recommend the Care Home.

From my first enquiry over the telephone to my mother's stay at Rosemary Lodge, I could not help but be impressed. Not once did the manager try to convince me that she and her staff were passionate about caring for the elderly but she didn't need to - actions spoke louder than any words. It was impressed upon me that this was now my mother's home and she, and we the family, needed to feel the comfort and freedoms of living in your own home but secure in the knowledge that she was well cared for and safe. As I left Rosemary Lodge on the first evening of my mother moving in there, I did so with total reassurance that she was enjoying the best possible care that she could have and in a most pleasant, bright and well-appointed home.

I would have no hesitation in him staying there in future.

My mother stayed at Rosemary Lodge for a short period of respite care. She was treated extremely well and found all the staff very kind and caring. The surroundings are fresh, attractive and very clean. We had a very positive experience and will definitely recommend and use Rosemary Lodge again.

I stayed for a month to recuperate after a month in hospital and was treated like a member of a happy family. The staff was unfailingly kind, helpful and cheerful and every effort was made to stimulate residents with entertainment and exercise.

My mother was in Rosemary Lodge for respite and during the time she was there was very happy. The staff and other residents are very friendly and welcoming. My brother and I were able to visit whenever it suited us and were never made to feel unwelcome, or in the way. The atmosphere is warm, caring and relaxing.

My husband was extremely happy, even though initially he was very anti the idea. He was made to feel very welcome. Staff were friendly, encouraging but not pushy and very efficient. His stay became a pleasure and that made me feel that I had made the right decision. His mobility improved and he put on some weight both of which were beneficial for my husbands well being.

I was not sure what to expect on arrival, but I was soon at ease and realised what a happy home I had come to. Everyone was so attentive and kind in their time, never in a rush and making you so relaxed. Because of this my general health and confidence has improved so much. My outlook on my future has changed dramatically from despair to a positive outlook. Every member of staff was excellent.

Personally we were welcome (with our small dog) at any time which was so convenient as we had to travel from Cumbria for our visits. Our dear friend was always clean, warm and well dressed. Always addressed by his name (never "love" "duck" etc) and treated as a person with views and opinions until the end. The management bent over backwards to assist with arranging outside visits with us. Phone calls were returned when promised and always answered courteously. We felt the staff cared with real concern and affection for our friend.

I visited the resident regularly over three and a half years. Whenever I visited the staff were friendly, professional and caring. My friend was happy at Rosemary Lodge, he enjoyed the food. There was a happy atmosphere there. Recently they had a lot of work done on the garden and internal decorating. I was always made to feel welcome when I visited.