Gildawood Court

School Walk, Attleborough, Nuneaton CV11 4PJ
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9.0 77 Reviews
  • Gildawood Court, Nuneaton
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Care Provided by Gildawood Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1050
  • Self-Funded Residential Dementia Care: from £1075
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200
The price(s) shown are provided by the care home. Contact Gildawood Court for full pricing details and T&Cs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Hayley Rix (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2003

Room Information

  • Single Rooms (60)

Visiting

  • The home operate an open visiting policy at Gildawood Court, where residents and loved ones may visit at the times that are most convenient.

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Gildawood Court Reviews (77)

9.0

Gildawood Court has a Review Score of 9.0 (8.968) out of 10, based on 24 reviews in the last 2 years.
Over all time Gildawood Court has 77 reviews.

Overall Experience
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  • 25
  • 5
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Date Published
  • 77
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  • 24
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Reviewer Connection to Gildawood Court
  • 32
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Total of 77, showing 21-40
Review from P H (Wife of Resident) published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Shortage of qualified staff. Agencies used do not speak properly to residents. Sometimes too quiet. My husband has not had his teeth cleaned or false teeth stuck in for over a year. I have mentioned this numerous times. Overall the staff are very pleasant and friendly. Loss of property is a constant
complaint. Outside garden could be made more resident-friendly. Seats shaded areas and paths to walk on grass area is very uneven.
Reply from Home Manager, Home Manager at Gildawood CourtWe pride ourselves on the resident experience and are sorry that on this occasion you found it has fallen short of the usual positive feedback we receive, though in this instance our records differ from your account. Therefore, we would be grateful if you could contact us at wecare@ariacare.co.uk so that we can learn more about your experience.
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Review from E C (Daughter of Resident) published on 31 July 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My dad was neglected to the point he developed a nasty fungal infection and was taken to A&E. I was told I was going to be contacted by the manager and wasn't to discuss my complaint.
Still waiting for communication from them. And also hasn't communicated with me to see if my dad is ok.
Very let
down and upset with the care received.
Reply from Home Manager, Home Manager at Gildawood CourtWe pride ourselves on the resident experience and are sorry that you were unhappy with aspects of your father's care, though in this instance our records differ from your account. We understand that you are due to meet with the management team at the home who are committed to learning and improving from feedback.
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Review from Julie S (Daughter of Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the care that my dad has received at Gildawood Court. He has felt comfortable and safe in his own room and has been attended to well by the carers.
Reply from Home Manager, Home Manager at Gildawood CourtThank you for taking the time to leave a review. We're happy to hear that dad is receiving such great care at Gildawood Court and will pass on your kind comments to the whole team. Thank you.
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Review from Karen L (Daughter of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came here on discharge from hospital for respite.
The staff were very relaxed and friendly. Residents could come and go as they pleased, mix in open-plan lounge area or spend time in their rooms. It was a very person-centred care home. The rooms were lovely, and looked clean, meals looked very
nutritious, plenty of choice and healthy. My mum is a fussy eater. I had peace of mind that my mum was well cared for and safe and more importantly she was happy.
Management were regularly seen on the visit and well led. Mum developed friendships with others on the unit, who were staying as well.
My mum was reluctant to go to the care home but she had a positive experience and so did the family.
Reply from Home Manager, Home Manager at Gildawood CourtMany thanks for taking the time to leave us a review and for your comments. We are delighted to hear your mum enjoyed her respite stay and had a positive experience. Your feedback has been shared with the team.
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Review from L F (Daughter of Resident) published on 22 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my wonderful father has been in Gildawood, all the stress has left me. I will never forget the manager's first words as I left Gildawood on the first day I left Dad there, with tears in my eyes. She said "You can go back to being his daughter and let us take over" and that has been so true. When
he is unwell and waiting for an ambulance, they sit with him. They phone us with updates. A lovely gentleman carer shows him funny clips on social media and makes sure he has football/Bond films on TV.
Reply from Home Manager, Home Manager at Gildawood CourtThank you for taking the time to leave us such a fantastic review! We're happy to hear that your dad is receiving such great care at Gildawood Court and that the variety of activities are enjoyed. I will pass on your kind comments to the whole team.
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Review from Faisal J (Son of Resident) published on 14 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always found the staff helpful, especially one member of the care staff, who bends over backwards to support and is ever so nice.
Reply from Home Manager, Home Manager at Gildawood CourtThank you Faisal for taking the time to leave us a review and for your recognition of the team at Gildawood Court. Your comments will be shared with the team.
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Review from Michelle p (Daughter of Resident) published on 6 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having to move Dad into care was such a difficult decision. But Gildawood Court Nuneaton have been amazing. The transition was made easy. The staff were so welcoming and friendly and it felt so reassuring to have them there for Dad. I spoke to my dad on the phone today and the difference is amazing.
From tears and heartbreak on previous calls when he was at home or in the hospital to a lovely chat with my dad was so good I could hear how much happier he is now. Thank you.
Reply from Home Manager, Home Manager at Gildawood CourtThank you, Michelle, for taking the time to leave us a review and for your lovely comments about the team at Gildawood Court, it is lovely to hear that your Dad is settling in at our home. Your feedback will be shared with the team.
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Review from J T (Daughter of Resident) published on 21 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very pleased with the care and attention that our father has had in the time that he has been at Gildawood Court Care Home.
Reply from Home Manager at Gildawood CourtThank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. We are pleased that your father has settled at Gildawood Court. Your feedback will be passed on to the team.
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Review from G K (Son of Resident) published on 21 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The transition from hospital to care home, of course, made Mum and the family very anxious. Gildawood Court Care Home was very welcoming and understanding and were there to answer questions and enable us as much as possible. The room is comfortable, there seem to be enough activities, lovely food and
endless tea (my mum's requirement!) Mum loves singing and there seems to be plenty of opportunities for her to enjoy doing that with others here. A few times, there have been medical emergencies with Mum and these have been handled quickly and very thoroughly by staff and very caringly, as if she were a family member, which we notice and appreciate.
Reply from Home Manager at Gildawood CourtThank you for your lovely comments. The care and services we deliver as a team to our residents and families are extremely important to us and we are extremely pleased that your mum enjoys the activities, food and of course the tea, that we have to offer at Gildawood Court. Your feedback will be shared with the team.
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Review from Leigh F (Daughter of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Gildawood Court since June 2022, she has settled very well and seems so happy. Staff are always friendly and approachable. They let me know if there are any concerns with Mum and any problems are sorted out efficiently.
Reply from Home Manager at Gildawood CourtLeigh, thank you very much for your kind words. Nothing will stop us from delivering outstanding care for our residents at Gildawood Court. The team join me in thanking you for your positive comments.
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Review from Tracey T (Daughter of Resident) published on 20 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom has Alzheimer's and has recently moved into Gildawood Court. We were worried about how Mom would settle as she could be very difficult at home. What a surprise we had, she settled immediately. Staff are so understanding and watching them and how they interact with the residents, we feel so relieved.
Everyone we've met, receptionists, care staff and laundry staff have been so helpful. We are grateful to them all. The unit could do with updating, painting etc, and bedrooms especially.
Reply from Home Manager, Home Manager at Gildawood CourtThank you, Tracey for taking the time to leave us a review. We are pleased to hear your mum has settled in at Gildawood Court and for your lovely comments about the team. Your feedback has been shared with the whole team.
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Review from James G (Son of Resident) published on 20 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Gildawood Court provided superb care for my father during his stay, treating him with dignity and respect and going the extra mile to learn BSL and make him feel at home.
Reply from Home Manager, Home Manager at Gildawood CourtThank you James for your kind words and recognition of the team at Gildawood Court. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from Linda R (Daughter of Resident) published on 6 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care at Gildawood Court is very good. My dad seems to be looked after from what I have seen, food is what Dad likes and most of the staff are friendly. Dad is settled now he's been at Gildawood Court for fifteen months. The home is looking very dated and you can tell it hasn't had any money spent
on it for many years, with grubby carpets and basic furniture. Dad's flooring has just been changed after many complaints. Gardens and grounds are a mess, no garden furniture.
Reply from Home Manager at Gildawood CourtWe are so pleased to read your positive comments about the care your dad receives at Gildawood Court; the team were thrilled with your feedback. We are sorry to hear about your experience with the look and feel of the building. We take reviews of our services very seriously as they help to inform our continuous improvement plans. If you would like to discuss this with me, please contact me by email.
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Review from David K (Son of Resident) published on 6 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy to leave my mom in the hands of Gildawood Court Care Home as I know how well she is treated and looked after.
Reply from Home Manager at Gildawood CourtThank you for your lovely review, David. The team were thrilled with your feedback as we strive for person-centred care for all our lovely residents.
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Review from K W (Granddaughter of Resident) published on 16 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really pleased with how well my granddad has settled in and is being looked after.
Reply from Home Manager, Home Manager at Gildawood CourtMany thanks for your positive review. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
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Review from Betty F (Wife of Resident) published on 16 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always find my husband well looked after, clean and hair combed. Cannot fault the staff at all, they are very caring.
Reply from Home Manager, Home Manager at Gildawood CourtOn behalf of the Gildawood Court team, we would like to thank you for your wonderful feedback, Betty. Thank you again for your review.
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Review from Dorothy R (Sister of Resident) published on 1 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We would like a coffee machine in reception.
Reply from Home Manager at Gildawood CourtThank you for your review, it has been passed on to the team.
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Review from Hazel G (Wife of Resident) published on 23 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
General observation on visiting three times a week - they cannot do enough to help my husband. My personal opinion is excellent on all levels.
Reply from Home Manager, Home Manager at Gildawood CourtThank you, Hazel, for your kind words and recognition of the team at Gildawood Court. Your husband is a joy to care for. Your comments will be passed on to the team.
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Review from Y G (Daughter of Resident) published on 23 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Attended the Jubilee Party, it was a fantastic afternoon. All staff were very friendly and interacted with the residents and their families. The organisation was brilliant. Well done to all.
Reply from Home Manager, Home Manager at Gildawood CourtThank you for your review and positive comments regarding our home and staff. We loved holding the Jubilee event at Gildawood Court and seeing how much enjoyment our residents and their visitors had on the day. Your feedback will be passed on to the team.
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Review from Frederick R (Son of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is kept safe and happy due to the excellent support that she gets from all the staff at Gildawood Court.
Reply from Home Manager at Gildawood CourtThank you for your lovely comments with regards to your mother. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.
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Current Review Score: 9.0 (8.968)

Overview of Review Score

The Review Score of 9.0 (8.968) out of 10 for Gildawood Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.0 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.993 for Gildawood Court is calculated as follows: ( (148 Excellents x 5) + (60 Goods x 4) + (17 Satisfactorys x 3) + (20 Poors x 2) + (31 Very Poors x 1) ) ÷ 276 Ratings = 3.993
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Gildawood Court is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

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