Gildawood Court

General observation on visiting three times a week - they cannot do enough to help my husband. My personal opinion is excellent on all levels.

Attended the Jubilee Party, it was a fantastic afternoon. All staff were very friendly and interacted with the residents and their families. The organisation was brilliant. Well done to all.

My mother is kept safe and happy due to the excellent support that she gets from all the staff at Gildawood Court.

Caring and attentive staff.

Overall very good standard.

The staff and the home are always polite and helpful. My dad always looks clean and tidy. He loves all the staff and he is very happy every time I visit him weekly. The home is always clean and fresh.

This care home went from good to poor in a short time.

Finally, after 13-months have been able to visit my mum. Have been in contact via Skype over the year, thanks to the two ladies who make this happen. But, nothing is better than actually seeing my mum and holding her hand. Just a big thank you to all staff who have looked after my mum through this period.

Very clean, staff are very welcoming, polite and helpful. Very friendly atmosphere. Lovely view of the garden.

I am really happy with the care provided at Gildawood Court. The staff are friendly and caring with the residents and their families. Activities are provided to help pass the data which are fun and appear to be enjoyed by all. The home always appears clean and rooms are cleaned daily. Whilst it is a big home, the small units help keep the care personal and because of that, it helps with the caring feeling of the home.

Within the last six months or so the care has gone downhill which is a real shame. More care has been needed but not made, more falls, more visits to the hospital and recently a very concerning thing happened where paramedics were called and they were disgusted in how my mother in law had been left in her room, malnourished and very unwell.

My father was a resident of Gildawood Court from June 2018 until January 2020. All the time he was there, he was treated like one of the family by all the staff. I couldn't have wished for a better home for my father. The staff go above and beyond in their care of the residents. A wonderful caring place with amazing staff.

Finding Gildawood has been the best thing that could have happened. From day one, my father-in-law was treated exceptionally well. He has his own bathroom so very private which suited him perfectly. He has a love of birds and a member of staff bought a bird station for him and positioned it so he could sit in his chair and watch his feathered friends come and go. Since his condition has worsened and he spends more time in his bedroom, the bird station has been moved to outside his bedroom window how thoughtful is that. All the staff are so kind and professional, the home is always bright and cheery and I am always guaranteed a giggle. It is a massive relief to know my father-in-law is safe and well looked after, we are so so grateful to everyone at Gildawood.

I can't thank all enough, I shall be in your home the rest of my life.

The kindness and care shown to my husband during his stay at Gildawood was beyond anything I could have done for him. He was a man of extremes, in his manner and temperament.

The staff did their utmost to care for him in difficult circumstances. I will always be grateful to all of them. Thank you.

But the staff that were there always showed love and care to all the residents and families.

Managers/deputy managers were extremely helpful and supportive. However, when help was needed most there was a serious understaffing problem leaving me and my Mum to struggle getting my Dad on and off the commode 3 times in one day which was distressing, especially as we were waiting for the GP to discuss end of life treatment. The Manager made arrangements for us to pay weekly while assessing. One other issue was having to pay £945 for his last week when he spent 6 3/4 days of that week in hospital. A refund should have been issued as his room was cleared that day.

My mother suffered from multiple health difficulties and every need was catered for at Gildawood with care and compassion.

Cross communication between staff/shift is my only criticism. Individually, the staff range from good to excellent and my mother-in-law is very content and loves the food. Communication to her is with an understanding of her dementia and she is well treated.

My father was a resident at Gildawood Court for a couple of years. He settled in really quickly and all the staff were amazing, really friendly and the care my dad received was excellent. Communication between the home and myself was also good, they kept us updated on everything concerned with my dad. Fantastic place.