Gildawood Court

School Walk, Attleborough, Nuneaton CV11 4PJ
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9.2 74 Reviews
  • Gildawood Court, Nuneaton
Gildawood Court Care Home in Nuneaton provides the highest standard of residential and dementia care, for up to 60 elderly people, including trial stays, short stays, convalescent care and long-term care for individuals or couples. The dementia care provision has been designed to meet the University of Stirling’s standards, which are widely acknowledged as providing the best living environment for people living with dementia. Stirling’s Dementia Services Development Centre is renowned as the world leader in this field.

As part of the team's specialist dementia training, the care team are provided with ways to make the activities as meaningful and stimulating as possible for those living with dementia, as well as addressing the clinical aspects of care. It also allows the chefs to have the relevant knowledge to cater for those living with dementia and/or dysphagia, presenting food in a creativity and sensory stimulating way.

The home always encourages residents to bring important personal possessions to personalise bedrooms. The residents benefit from a broad and stimulating range of activities, with a programme developed in partnership with their dedicated activities coordinator. Gildawood enjoys an excellent reputation and has strong links with the local community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £995
  • Self-Funded Residential Dementia Care: from £995
  • RESPITE Self-Funded Residential Care: from £1145
  • RESPITE Self-Funded Residential Dementia Care: from £1145

These prices are only a guideline, please contact Gildawood Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Hayley Rix (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2003

Room Information

  • Single Rooms (60)

Visiting

  • The home operate an open visiting policy at Gildawood Court, where residents and loved ones may visit at the times that are most convenient.

Gildawood Court Reviews (74)

9.2

Gildawood Court has a Review Score of 9.2 (9.188) out of 10, based on 23 reviews in the last 2 years.
Over all time Gildawood Court has 74 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Gildawood Court
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Total of 74, showing 61-74
Review from R H (Wife of Resident) published on 16 August 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have found the service provided was uneven. Good and not so good. Some staff members are excellent and provide good care to the residents and also keep the relatives informed of their loved one's problems real and imaginary. Others show little interest and fail to see that a resident is comfortable
in his or her toilet needs. One can get the impression that the home is short staffed as the lounge where residents can gather is often left without a member of staff in attendance. I have found myself alone with 8 or 9 residents and no qualified carer on hand.
Reply from Johann Madejowska, Care Home Manager at Gildawood Court

Thank you for taking the time to review Gildawood Court, we really appreciate your feedback. At Gildawood Court we take great pride in ensuring we deliver high-quality care and facilities. We regularly run recruitment campaigns to build our care team, thus ensuring they are able to provide person-centred care and spend valuable time with our residents, and we are pleased to confirm we have made robust improvements in this regard. We always welcome the opportunity to improve and hope you will continue to share your thoughts with us in the home in future.

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Review from Gillian E (Daughter of Resident) published on 16 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was advised a place was available, so I visited and was given the time to chat with management and a tour of the home. Our room was painted in mums favourite colour, so that clinched the deal! She is settled well and is happy and feels it is her home now. This pleases me too, as I can relax in the
knowledge she has a structured day, enjoying sociable surroundings and I know she is safe and warm and being well looked after. Any queries I have, the management team soon put my mind at rest.
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Review from Mike S (Daughter of Resident) published on 15 August 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The individual rooms are in need of decorating. My father's room which he has been in since August 2015 has a dent/hole in the wall which has never been sorted out. (It was like this when he moved in). Inconsistencies with staff and how they present food and liquid. My father is on stage 2 thickening
'salt recommendation'. Sometimes, you can pour his drink, whilst other times they are the consistency of jelly; this is without standing time. Perhaps training is needed. Overall, staff are very caring and I feel my father is well looked after.
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Review from Anthony B (Husband of Resident) published on 11 August 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I get very concerned about missing clothes. I don't seem to make any progress on this. Then, quite often, clothes that are not hers appear in her wardrobe. I agree I should have sewn labels in, but I'm not very good at sewing. My wife's clothes have been missing for many months now.
Reply from Johann Madejowska, Care Home Manager at Gildawood Court

Thank you for taking the time to review Gildawood Court, we really appreciate your feedback. At Gildawood Court we take great pride in ensuring we deliver high quality care and facilities. We have listened to your feedback and spoken with our housekeeping team who are currently reviewing their procedures and implementing changes where necessary to ensure our service is of the highest quality. We always welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.

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Review from Dennsi K (Husband of Resident) published on 8 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I was shown around Gildawood Court I was very impressed with the cleanliness and decided there and then that this was the place for my wife. My feelings have been up and down, but the staff have helped me get to grips with the situation. On three occasions where I wanted to take the wife out for
the day, the staff helped and pulled out all the stops to make sure she was clean, tidy and presentable for the event.
Over the last few months I have felt more comfortable visiting than I did at the beginning and I know that she is getting all the proper care that she needs that I could not provide.
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Review from Julia (Daughter of Resident) published on 8 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum came to Gildawood in May, originally for respite care but due to her deteriorating condition has stayed as a permanent resident. I didn't want mum to have to go into a home but it has definitely been the best thing for her. The staff are brilliant and as a result she has started to engage with
people and take part in activities, which wouldn't have happened if she'd strayed at home.
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Review from Helen H (Wife of Resident) published on 28 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gildawood Court cared for my late husband until he died on the 3rd of June 2016. My husband first attended for day care at Gildawood, he was well looked after by the day care staff, and he enjoyed going for 10 months. In 2015 my husbands needs became greater and I was advised to see if Gildawood could
take him on as a resident, fortunately they had a place and my husband moved in within a week. I felt dreadful committing him into care, but it became too much for me caring for him day and night. Our doctor had recommended that I should let go of some of the caring, and become his wife again.


I found the staff not only supported my husband, but also me, and for 16 months. I felt a part of the Gildawood family. I could not have asked for more, if I had a problem or concerns, it was dealt with within an efficient and sympathetic way. Life is not perfect, but I could not have asked for better care and support for my husband. He was treated with patience, kindness and dignity, and I for one will be forever grateful, and in debt to all the management, care staff, night staff, housekeepers and the maintenance men.
They all played their part in supporting both my husband and I.


I cannot recommend Gildawood court highly enough.

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Review from John (Husband of Resident) published on 28 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in care for her dementia since February. The staff have been excellent. She is clean, comfortable and well looked after. They always have time for a little chat with her and are informative to me when I have had any queries.
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Review from Angela O (Daughter of Resident) published on 20 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my mums care home was clean there was a pervading smell of urine throughout the whole of the building.
Reply from Jo Madejowska, Home Manager at Gildawood Court

Thank you for taking the time to review Gildawood Care Home, we really appreciate your feedback. At Gildawood we pride ourselves in providing high quality care and environments and have a strict cleaning schedule in place to ensure odours are kept minimal. We always welcome the opportunity to review and improve upon what we offer and hope you will share your thoughts with us in the home.

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Review from Andrew H (Son of Resident) published on 23 October 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has been in care at Gildawood since the 29th of May and he has been very well looked after. His room is very spacious, clean and the food is good. The staff all appear very caring towards my dad and all others in their care. They always seem courteous to all of their needs. My dad appears contented
in the care at Gildawood.
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Review from Anna D (Daughter of Resident) published on 13 October 2015 Submitted via Website • Report
Overall Experience 1.0 out of 5
There is always an odour of incontinence. No simple prompts or reminders of day/date or time for the residents. Always feels like a sad and lonely place. On my last visit arrived to find front door unlocked. Entered the building and it took quite a while to find a member of staff to inform them that
the front door was open. Staff expressed some concern and commented that it had happened before. I was very concerned and prompted staff that they should check that no residents had left the building.
Reply from Sarah Scott, Marketing Executive at Gildawood Court

We really appreciate your feedback. At Gildawood we pride ourselves in providing high quality care and environments, and have a large team regularly cleaning all areas, accidents are immediately cleared up but carpets have also recently been changed. Safety is of very high importance at Gildawood, there are notices to ensure staff and visitors make sure the front is door is securely closed before they walk away. We welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.

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Review from Kath J (Relative of Resident) published on 27 August 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the carers at Gildawood overall to be very caring with residents. I have a partner/resident who is extremely challenging and they do their very best to manage his care with dignity. They telephone if there is a problem so communication is excellent. There were early problems mainly because of
his behaviour and problems with medication, hopefully these are being resolved. I would like to see more activities for the residents.
Reply from Johann Madejowska, Home Manager at Gildawood Court

Thank you very much for your review, we really appreciate your feedback. At Gildawood we pride ourselves on providing high quality care and support. The accurate monitoring and administration of medication is a high priority at Gildawood, and we work in very close partnership with our residents and their GPs to ensure that requirements are met.
We believe it’s important to provide regular activities and tailor these for each individual resident. To facilitate a wide range of activities we have two full-time activity co-ordinators running group and individual activities seven days a week. We always welcome the opportunity to review and improve upon what we offer and hope you will share your thoughts with us in the home.

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Review from Diana C (Niece of Resident) published on 10 August 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Gildawood is a superb care home specifically for dementia. The en-suite rooms are light, airy and spacious and cleaned thoroughly the home is modern and well decorated with pleasant grounds and a happy atmosphere. Just occasionally there can be an unpleasant odour. The management and staff are extremely
helpful, obviously dedicated to their jobs as there is a low turnover of staff and I've never seen agency staff. They feel like a big happy family in a homely environment. In general I feel the residents are treated with respect and care, residents look clean and well dressed, there is a hairdressers on site the staff do an amazing job at meeting their needs. I would definitely recommend Gildawood
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Review from Maureen R (Wife of Resident) published on 6 August 2015 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The care home is good for it's purpose, but as my husband has dementia they can only do their best. I wish he didn't have to be in there but unfortunately he has to be. I know everyone is good and kind, it doesn't matter where he is, things won't be good.
Reply from Sarah Scott, Marketing Executive at Gildawood Court

At Gildawood Court we pride ourselves on providing high quality care and support. We work hard to tailor activities to the needs and likes of individual residents. We believe it’s important to provide regular activities and have two full-time activity co-ordinators running group and individual activities seven days a week. We always welcome the opportunity to review and improve upon what we offer and hope you will share your thoughts with us in the home.

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Current Review Score: 9.2 (9.188)

Overview of Review Score

The Review Score of 9.2 (9.188) out of 10 for Gildawood Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.188 for Gildawood Court is calculated as follows: ( (158 Excellents x 5) + (55 Goods x 4) + (16 Satisfactorys x 3) + (19 Poors x 2) + (18 Very Poors x 1) ) ÷ 266 Ratings = 4.188
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Gildawood Court is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Hayley

Hayley Rix

Job Title: Home Manager Joined: 2020

I joined Gildawood Court as Home Manager in September 2020, after spending the last 15 years of my career in the care sector.


I first started in 2005 as a support worker for adults with learning disabilities, becoming a CQC Registered Manager in 2009. Since then, I have managed various care settings, including domiciliary, supported living, residential and also nursing before starting at Gildawood Court.


As Home Manager, I enjoy the variety and challenges which each day brings at a care home. I have been impressed with how the team at Gildawood Court genuinely know the residents as individuals and treats everyone with such care and respect.


It is my responsibility to ensure that our residents receive the best care possible, that they are listened to and that their needs are met. It is also really important that my staff are supported in their role to assist our residents. It is a team effort and we all need to be working together to ensure the development of the home is the best it can be for its residents, relatives and staff.


I am also looking forward to building strong relationships with the local community and being active in exploring the lovely surrounding area.


In my spare time, I like to take my dog for walks and relax on the sofa watching a good movie.

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