Homewood, Leamington Spa, Warwickshire
Homewood, Leamington Spa, Warwickshire
Homewood, Leamington Spa, Warwickshire

Homewood care home in Leamington Spa, employs a qualified, friendly team to deliver a warm, welcoming environment for older people.

Staff are keen to help residents maintain an active lifestyle.
Older people can enjoy en-suite and shower facilities, comfortable communal areas, as well as a coffee shop and garden room.

There is a variety of nutritious food available for residents.
Those with special dietary needs are catered for and relatives can visit any time and have a meal with their family member, if they wish.

Residents' bedrooms reflect their likes and preferences and they have the choice of their own telephone in their rooms.

Staff work hard to improve the home for people that live there and welcome involvement from outside groups, so that the home can remains part of the local community.

Group: MHA (Methodist Homes)

Person in charge: Mary Khan (Home Manager)

Local Authority / Social Services: Warwickshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 55+.

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Homewood: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Homewood has a Review Score of 9.6 (9.551)

The Review Score of 9.6 (maximum of 10) for Homewood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Homewood in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.551 for Homewood is calculated as follows: ( (95 Excellents x 5) + (56 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 158 Ratings = 4.551

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Homewood is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 14 Reviews ÷ 10 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Homewood?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Homewood

  • Daughter of Resident/Service User
    8
  • Resident / Service User
    3
  • Friend of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Volunteer
    1
  • more

Our experience has been wonderful and the care girls have been so supportive to us and our mother who has just moved into Homewood. It's a calm and happy place with lots of smiling faces. Our mother has settled in really well and the care givers are always on hand when and if they are needed. The food is super and always available. We are very happy that our mother is being well looked after.

How likely would you be to recommend Homewood? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Management and staff are all extremely friendly, helpful and really supportive. They gave me a real genuine belief that they would always do their best for my mum and that she is safe in their care which is a huge comfort. The whole team's kindness is much-appreciated to both me and mum.

How likely would you be to recommend Homewood? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Value for Money: Good

Food uninteresting. Items running out i.e. Yoghurt, prunes, apple juice. Very noisy at night.

How likely would you be to recommend Homewood? Likely

Average Rating: 

 3.5 out of 5

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Poor

Activities: Excellent

Safety / Security: Good

Value for Money: Satisfactory

Mary Khan, Home Manager at Homewood responded to this review on 03 Aug 2017:

Response to the complaint dated 25th July 2017, from Louise Iris Mitchell a resident within Homewood.
•   Food uninteresting
We have discussed this with Iris that the menus have been changed to ensure that when we are planning menus we are making sure that the meals have a high nutritional content, that they include a variety and seasonally fresh vegetables. We also make sure that there is wholemeal bread, wholegrain breakfast cereals pulses, vegetables and fruit. The meals are a really important part of the service we offer and we would like to maintain a high standard of choice and nutrition. Iris has confirmed that she is happy with the new menu’s now.

•   Items running out i.e. Yoghurt, Prunes, Apple Juice.
After discussion with Iris we have discovered that these items are available in Homewood, but unfortunately, on this occasion, a member of staff did not collect them for her. This has now been discussed in our staff meetings and all staff have been advised that as part of MHA Values, it is not appropriate not to assist anyone who asks for items from the kitchen.

•   Very noisy at night
After discussion with Iris, it was found that a member of staff entered Iris’s bedroom during the night to replace her care file, at an inappropriate time of night. This has now been discussed with all care staff and instructions have been given that care files must not be placed into rooms during the night hours.

The home was excellent value for money.
The care was good and the care staff very kind and treated mother with dignity.
The management always tried to sort out any little niggles.
Also, there was good continuity of staff as the home seemed to keep their staff for quite a long time, and had a policy of not using agency staff.
This was good as mother got to know them, and they got to know her and her likes and dislikes.

How likely would you be to recommend Homewood? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

As I've had so many falls ending in lengthy hospital stays initially I was referred to MHA for respite. The children were delighted as it relieved them, knowing that if the worst happened (it hasn't!) immediately someone would take charge.

How likely would you be to recommend Homewood? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Have been involved with the home for 20 years as a visitor volunteer and also having had Power of Attorney for a resident and have found:-
1. Helpful, friendly and caring attitude of the staff.
2. Fresh atmosphere - no stale, unpleasant smells.
3. Residents not sitting around walls - numerous activities both group and individual and entertainment and visits.
4. Considerable importance on spiritual aspect for all denominations - a Methodist Home not a Home for Methodists.

How likely would you be to recommend Homewood? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The home is well presented, clean and fresh smelling.
Not greeted by the sound of a loud TV in a common room or the sight of unstimulated residents not watching the TV.
Rooms are a good size all are ensuite.
Warm atmosphere, very friendly and helpful staff.

How likely would you be to recommend Homewood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt has been a resident for over 8 years and has always been happy. As she has become more frail the care has been fantastic. My mother has been a resident for 3 years and can't fault the care she received. The staff make the difference. Management is excellent.

How likely would you be to recommend Homewood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Both my parents have been residents for 17 months. They had to move from another unsatisfactory residential home with a different service provider. They settled from day one and my mother loves the activities programme especially. The rooms are cosy and have all necessary facilities. The menu is varied and most important the staff are friendly and caring. My father passed away recently and everything was handled with dignity.

How likely would you be to recommend Homewood? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I like the fact that there is a dining room and sitting room on each floor, it makes for a more homely atmosphere. The staff seem very kind and caring and my mother has bonded with many of them. The activities are wide ranging so there is something for everyone EXCELLENT activities! Whenever I visit, there always seems to be a happy atmosphere, I especially remember Christmas Day!

How likely would you be to recommend Homewood? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Mum has been a resident in Homewood for over three years and during this time she has been well cared for with her physical, mental and spiritual needs all being appropriately addressed. The staff treat her as an individual, continuing to interact well with her as her ability to communicate has deteriorated. Mum's bedroom is a generous size with good en-suite facilities. Although we feel that communication regarding organisational matters could be improved, as family members we are always made welcome when we visit Mum in Homewood.

How likely would you be to recommend Homewood? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

When Mum first moved in, the activities provided gave her a new lease of life. As she became frailer, she was given all the aids possible to minimise her discomfort and allow her to join in the communal life, she has made many friends. As she approached the end of life, the carers treated her with love and respect. All the staff made time for her. The ethos of care extends to the cleaners and laundry staff who would stop for a chat.

How likely would you be to recommend Homewood? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This is a caring home with staff who make a real effort to give individual care and consideration to every resident. It is rigorously clean and well maintained. Visitors and residents wishes and preferences are welcomed and acted on whenever possible. In particular, my mother's key worker is unfailingly accessible, reassuring but honest in the care and attention she gives to my mother.

How likely would you be to recommend Homewood? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I received respite care from 28th October to 15th November following hip surgery. I would unhesitatingly recommend Homewood. I live only 300 yards from Homewood so I knew of its existence, but I did not have any knowledge of the establishment. I was delighted when I was accepted for the short stay. Whilst at Homewood, I happened to contact my GP who gave a glowing recommendation of Homewood as being the best home in Leamington Spa. Particularly the staff were very very good as was the food - it was five star. In terms of cost, it was expensive but I would still attend again.

How likely would you be to recommend Homewood? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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