






Hylands House is situated in the heart of Stratford-upon-Avon. Stratford-upon-Avon is set in the beautiful rural Warwickshire countryside, on the banks of the River Avon. It is one of the most popular tourist destinations in Britain, famous as the birthplace of William Shakespeare.
Hylands House is a small family-run care home which has been operating since 1987. Hylands House is highly regarded within the local community, providing exceptional care for...
Care Provided by Hylands House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 21 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Residents pay for their own discretionary personal costs such as newspapers, hairdressing and chiropody.
Prospective residents are invited to call our Administrator for further details of fees and funding support.
The price(s) shown are provided by the care home. Contact Hylands House Care Home for full pricing details and T&Cs.
Contact Hylands House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Hylands House Care Ltd
- Private Owned
Person in charge
- Jackie Smith (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2018
- Number of floors: 2
Room Information
- Single Rooms (21)
- Single Rooms with ensuite Wet Room (17)
Visiting
- Visiting all hours
Parking
- Large car park at rear of property
Hylands House Care Home Reviews (76)
Hylands House Care Home has a Review Score of 9.6 (9.618) out of 10, based on 17 reviews in the last 2 years.
Over all time Hylands House Care Home has 76 reviews.
When visiting my sister, she has always seemed very happy. This last week, she was quite upset about something that had happened the previous week. I had a word with the manager, and she said she would talk it out with my sister and hopefully make things right. I do hope so.
Today, they supplied us with a meal so that we could sit with my aunt. She was a bit upset about the way she was spoken to by a member of staff the previous week. We mentioned it to the registered manager, and she was going to speak with my aunt once we left and hopefully sort it.
Always nicely dressed and very settled.
Staff always very friendly and helpful.
Know that all aunts' needs are met.
I feel my mother is well looked after. She appears happy and settled. The staff are always pleasant and welcoming and look after us when we visit.
Hylands provides excellent care. My father is happy here, he says care, personal care and food are excellent. Our only concern is that there could be more stimulation.
My mother has been at Hylands for about 6 months. She is very well looked after, clean and well fed. The staff are lovely and always very helpful. I have no hesitation in recommending Hylands to anyone looking for a safe and friendly home.
The staff are always attentive to mum, ensuring she is comfortable and has what she needs. We are always greeted warmly, by the same people which is reassuring for us all, as this brings consistency.
My mother has been at Hylands House for about 17 months. The staff are exemplary and take care of the residents as if they were their own. The home works well for us all. She certainly feels as though her dignity is respected, which is a major contributor. Mum eats well and looks forward to mealtimes. I find all of the staff lovely, always helpful, friendly and chatty. Its an enormous decision to make for your loved one to be looked after in a home, but this one works for us.
Hyland house provided Mum with fantastic care and support. The staff were kind, professional, and really looked after her needs. We were kept informed and felt confident in the care she received. Thank you to all the team ."
Life is now much easier, knowing Mum is well looked after and cared for.
Thank you so much to everyone.
We are incredibly grateful for the care and compassion the team have shown to my mum. The staff clearly have a deep understanding of her needs and always treat her with patience, dignity and genuine kindness.
What has meant just as much to us as a family is the way my dad has been welcomed and supported. The staff have always treated him with warmth and respect, taking the time to talk with him and make him feel included. They have gently nurtured him through what is an emotional time, and that kindness has meant a great deal.
The staff themselves are simply wonderful - kind, caring and consistently considerate. Every interaction we've had has been positive, and it's clear that they are not only highly professional but also genuinely lovely people. The atmosphere they create makes a huge difference, and we feel very fortunate that my mum is in such good hands.
My mother was in care at Hylands for almost two years until she passed in October. The staff were fabulous throughout. Always caring, patient, kind and respectful. Nothing was too much trouble and I had a huge amount of admiration for how they treated the residents and how well they knew them. The staff were the same throughout her stay so we got to know them well, and there was a real personal touch; it felt like a family. I had not appreciated the care and attention that is an attendant part of end-of-life care, but the staff then were incredible. We were very blessed that mum was in such good hands. Linda H
We are always met with kindness and consideration from the manager & her team.
It has been a relief to find a home that is close by for dad to visit , a caring home that gives us a sense of relief, knowing mum is cared for . That we can visit easily.
The home has a good relationship with the GP practice , / District Nursing team and have been very efficient in managing any health issues. Which again provides us with confidence in the care mum receives.
My stepmother was always dressed nicely, with added jewellery and lipstick.
Food was always available and looked tasty.
Hylands House is not the smartest looking care home, no cinemas or bars, but the care is excellent.
Staff are all very good and care about the residents. I have no concerns that my family member is being looked after and that all needs are met. I am kept well informed and advised early of any concerns.
My mother is very happy at Hylands and treat her and her family with up most respect.
Thank you to all at Hylands.
I chose Hylands House as it had been personally recommended by friends who have had family as residents.
My mother was always very well taken care of and everyone was extremely kind.
One of the great things about Hylands House is that its a very small intimate environment. The carers really got to know my Mother, and were very good at remembering personal details. This was especially important as she had dementia and the familiarity of the same carers each day was so important for her. My father visiting my mother nearly everyday, and the team were very kind and supportive to him too.
My dad is a resident of the care of Hylands, he is always well looked after. The staff care about him and his welfare and nothing is too much trouble. I have no concerns that he is in the right place for him.
The management team are super supportive not just to the residents but the associated families too. Following the amazing care for my grandfather who is no longer with us it is a great comfort having my grandmother in the same home.
Very satisfied with all the support and staff are excellent. The care home is very well run and my wife has settled in very well. Food is excellent and general care is excellent. Facilities are very good and my wife has settled in a very short space of time. Our daughter is very satisfied with the care provided.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 September 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hylands House Care Home.
There are no upcoming events for Hylands House Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hylands House Care Home.
Accreditations
There are no accreditations posted yet for Hylands House Care Home.
Meet the Team (4)

Jackie has been a valued member of the Hylands House Care Home team for over 30 years, demonstrating an exceptional level of commitment, dedication, and passion for delivering high-quality care. Throughout her long and distinguished career, she has gained extensive experience across virtually every role within the home, giving her a comprehensive understanding of both the day-to-day operations and the individual needs of residents and staff.
Having progressed through a variety of positions, Jackie brings a wealth of practical knowledge, leadership experience, and insight to her role. Her hands-on experience across all departments enables her to provide effective support, guidance, and mentorship to the team while maintaining the highest standards of care and service.
Since becoming Registered Manager in 2023, Jackie has played a pivotal role in leading the home and ensuring the wellbeing, safety, and happiness of all residents. She is responsible for overseeing the delivery of person-centred care, supporting staff development, maintaining regulatory compliance, and fostering a positive and compassionate environment for residents, relatives, and colleagues alike.
Jackie's deep-rooted knowledge of Hylands House, combined with her unwavering commitment to excellence, makes her an invaluable member of the leadership team. Her approachable nature, strong leadership skills, and genuine dedication to resident wellbeing have earned the trust and respect of residents, families, staff, and external professionals. She remains committed to ensuring that Hylands House continues to provide exceptional care and support for all those who call it home.

As Operations Manager, Shelley plays a pivotal role in supporting both the Home Manager and the wider leadership team, helping to ensure the home operates effectively, remains compliant, and continues to deliver the highest standards of care.
With extensive experience in the care sector, Shelley oversees key operational functions across the service, providing strategic direction, practical support, and robust governance. Their expertise helps ensure that the home remains well-organised, responsive to changing regulatory requirements, and focused on continuous improvement.
Since joining in 2022, Shelley has successfully supported multiple care homes in achieving and maintaining positive regulatory outcomes, including securing and sustaining overall Good CQC ratings. Shelley works closely alongside managers to strengthen compliance, improve quality assurance processes, and implement effective systems that support excellent care delivery.
A key part of their role involves monitoring performance, conducting audits, reviewing action plans, and ensuring that policies, procedures, and risk assessments remain up to date and aligned with current legislation and best practice. They provide invaluable support with inspections, safeguarding matters, investigations, complaints management, and engagement with external stakeholders, including the Care Quality Commission (CQC), Local Authorities, and safeguarding teams.

Cate Bridges brings a wealth of administrative, financial, and customer service experience gained over more than 20 years across a variety of sectors and international organisations. She holds a Bachelor's Degree in Business Administration, specialising in Finance and Management Accounting, and has developed extensive expertise in office management, bookkeeping, records management, compliance administration, and customer relations.
As Administrator, Cate plays a key role in supporting the smooth day-to-day operation of the home. She works closely with the Home Manager and wider team to ensure administrative processes are efficient, accurate, and fully compliant. Her exceptional organisational skills, attention to detail, and proactive approach help maintain high standards across documentation, finance, resident records, and regulatory requirements.
Having experience within the care sector as a Receptionist and Activities Coordinator, Cate understands the importance of providing a welcoming environment for residents, relatives, professionals, and visitors alike. Her friendly and approachable nature, combined with her strong administrative background, makes her an invaluable member of the team and a vital source of support for both residents and staff.

Paige is our activity co-ordinator, ensuring that our residents have a varied and engaging schedule of activities in which to participate.
Frequently Asked Questions about Hylands House Care Home
What types of Care is Hylands House Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hylands House Care Home have?
There are 21 Single Rooms.
What are the Facilities & Services at Hylands House Care Home?
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Hylands House Care Home to the centre of Stratford-upon-Avon?
0.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hylands House Care Home to verify any information. View our terms and conditions. Hylands House Care Home has an Enhanced Service -more info.