Park View is a 64-bed care home situated in Warwick. This spacious home provides expert care for older people, including those living with dementia.
Park View strives to create a homely environment and provide all the comforts of good food, good company and friendly staff, in a calm and restful atmosphere. The bedrooms are beautifully furnished, with en-suite toilet facilities. The home also has excellent amenities, including comfortable lounges in which residents can relax. In addition, there is a dedicated area for dementia care, designed to enable those cared for to maintain their independence in a safe environment.
The activities coordinator works closely with residents and families to ensure the activities are meaningful and based on residents' interests. Activities include, motivation 2 music, art therapy, crafts club, bingo, quizzes, trips out, regular entertainment, hair and nail salon and pets as therapy.
Park View have community links with the local college, schools, churches, mobile library support services and hold a monthly Memory Lane Café to offer support and advice to those living with dementia.
Group: Runwood Homes Ltd
Person in charge: Geraldine Alfonso (Manager)
Local Authority / Social Services: Warwickshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 64 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Admission Information: Ages 50+.
Single Rooms: 64
Rooms with ensuite WC: 64
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Park View: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.2 (maximum of 10) for Park View is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Park View in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.464 for Park View is calculated as follows: ( (109 Excellents x 5) + (67 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 192 Ratings = 4.464
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.781 Points relating to the number of positive Reviews for Park View is based on 10 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 10 Reviews ÷ 12.8 Target = 0.781
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Park View has a Review Score of 9.2 (9.245) from 16 Reviews
Review submitted from a Postal Card by Marguerita M (Resident) on Tuesday 13 March 2018. Relates to February 2018.
I have only recently arrived at Park View Care Home (about 6 weeks) and I am pleasantly surprised at the care and friendliness I am receiving from staff and residents. A doctor is always on call if needed, so after all, if you need to be cared for, Park View is the place.
How likely would you be to recommend Park View? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by S T (Daughter of Resident) on Thursday 8 February 2018. Relates to February 2018.
The care staff are generally very good indeed. Some are exceptional in their care and kindness.
The atmosphere is always friendly and welcoming. Staff are helpful to relatives and extremely patient and good humoured with residents.
It is a great comfort to know that my mother is being looked after so well.
How likely would you be to recommend Park View? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by P S (Daughter of Resident) on Sunday 28 January 2018. Relates to January 2018.
Overall a friendly caring home with lovely staff.
How likely would you be to recommend Park View? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Rosemary W (Wife of Resident) on Wednesday 17 January 2018. Relates to January 2018.
Park View looked after my husband until his death with loving kindness and compassion. The caring staff were always on hand to look after his every need. I would recommend Park View to anyone looking for a care home.
How likely would you be to recommend Park View? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Heather P (Daughter-in-law of Resident) on Monday 20 November 2017. Relates to October 2017.
My father in law has been here for 15 months and is terminally ill. We cannot express how impressed we are with his care. The home is always welcoming, staff are always friendly and helpful.
He always has a smile for his main carers, who feed and wash him. They are both very caring and patient with him as he is totally bed bound. His room is always clean and fresh.
Chatting to other service users, they are always happy and content.
How likely would you be to recommend Park View? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Anne S (Daughter of Resident) on Monday 20 November 2017. Relates to November 2017.
The ethos of the home is very good. Kindness and consideration are shown to residents at all times, their dignity upheld.
Cleanliness is good, rooms are comfortable, laundry is done well and regularly. Day to day food is good and special occasions are celebrated very well too.
It is reassuring to know medication is dealt with well and any medical needs are referred to the GP without delay.
The only negative was that several months passed without an activities coordinator.
How likely would you be to recommend Park View? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by P R (Daughter of Resident) on Tuesday 26 September 2017. Relates to September 2017.
Very friendly and welcoming home with staff providing good care.
How likely would you be to recommend Park View? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by M G (Son of Resident) on Monday 25 September 2017. Relates to September 2017.
This care home has potential to be excellent the facilities are new, bright and clean. However, management is lacking (temporary manager since May) so that standards are not maintained.
Drinks not always available
Medication Errors
Hospital appointments mismanaged.
Laundry errors/missing
Bathroom supplies (towels) not maintained 100%
How likely would you be to recommend Park View? Neither Unlikely or Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Chris C (Son of Resident) on Monday 25 September 2017. Relates to September 2017.
I looked at several places for my mom before deciding on Park View. It immediately struck me as far nicer than other homes we'd visited.
I am generally very pleased. Staff are great with mom. The food is excellent, the room is great. There doesn't seem to be as much going on in activities nowadays especially as that was an attraction of Park View when we first came I appreciate staff shortages etc don't help. Generally, really pleased mom is in good hands Thank you.
How likely would you be to recommend Park View? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Sue C (Daughter of Resident) on Monday 18 September 2017. Relates to September 2017.
My mother moved into this care home in March 2017. The food served at all times was of a very high standard and always beautifully presented. Homemade cakes were always available in the lounge for residents and relatives.
After a two-week stay in the hospital, my mother deteriorated but in her last few weeks in the care home, the staff were extremely caring and loving. I shall be eternally grateful to the amazing carers who sat with her and looked after her.
How likely would you be to recommend Park View? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by B T (Son-in-law of Resident) on Tuesday 2 May 2017. Relates to April 2017.
Having seen many care homes in recent years, I am very impressed with Park View. The premises are well designed, comfortable and well looked after. That helps. However, the key to its success is the quality of staff especially the superiors and senior care staff who deal with residents superbly well with efficiency, dignity and respect. The senior staff set the standard for decency and thus help more junior staff hit the right note. The result is a very good environment in which top-class work from the staff makes for a really good home for residents.
How likely would you be to recommend Park View? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Herbert P (Son of Resident) on Wednesday 28 December 2016. Relates to November 2016.
Very positive good reviews and very understanding in all aspects of dads well-being.
The staff at Park View are very helpful and nothing is too much trouble.
How likely would you be to recommend Park View? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Norma W (Resident) on Friday 20 May 2016. Relates to May 2016.
I am happy living here, the food is excellent and I have a hobby colouring. I get other residents interested in the colouring. Staff are brilliant, always there when I need them. They always speak to me when passing my room. If I ask for anything, it's there for me.
How likely would you be to recommend Park View? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by John P (Resident) on Wednesday 27 April 2016. Relates to April 2016.
I enjoy the friendliness, can't find any fault. I enjoy the food, it's like being at a top hotel.
How likely would you be to recommend Park View? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by P R (Wife of Resident) on Thursday 24 March 2016. Relates to March 2016.
The Park View Care Home is very good. Lovely accommodation. Very clean, very caring staff - food excellent - overall extremely good. Brilliant.
How likely would you be to recommend Park View? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Sue S (Daughter of Resident) on Thursday 10 March 2016. Relates to February 2016.
Mum was unable to continue living at home due to mobility problems. Park View was our place of choice (after looking at lots of others). Immediately she was happy and delighted with her new home. Despite suffering falls and breathing difficulties she entered into activities she was interested in and enjoyed. Hairdressing was a weekly treat and she always looked lovely.
Sadly mum passed away after a hospital stay due to her ongoing infections/conditions. Survey completed based on family findings after mum passed away.
How likely would you be to recommend Park View? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
February 2018
April 2017
February 2016