Waterloo Road, Bidford-on-Avon, Alcester B50 4JH
Owner: Waterloo Care Ltd
Person in charge: Sue Williams (Registered Manager)
Local Authority / Social Services: Warwickshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 35 Service Users
Registered Care Categories*: Dementia • Old Age • Sensory Impairment
Specialist Care Categories: Alzheimer's • Challenging Behaviour
Admission Information: Ages 65+.
Single Rooms: 33
Shared Rooms: 1
Rooms with ensuite WC: 34
Facilities & Services: Respite Care • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access
From Bidford turn into Waterloo Road. Waterloo House is opposite St Lawrence Way.
Open door policy
Parking can be restricted at times and you may have to park in residential streets nearby.
Latest Care Quality Commission* Report on Waterloo House and Avon Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.6 (maximum of 10) for Waterloo House and Avon Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Waterloo House and Avon Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Waterloo House and Avon Lodge is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.572 Points relating to the number of positive Reviews for Waterloo House and Avon Lodge is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 1 Reviews ÷ 7 Target = 0.143 , then divided by 2 = 0.072
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Waterloo House and Avon Lodge has a Review Score of 6.6 (6.572) from 1 Reviews
Review submitted from a Website Submission by Dawn P (Daughter of Resident) on Tuesday 27 September 2016. Relates to September 2016.
My Mum spent the last 22 months of her life at Waterloo, not only was she treated with great care, respect and love, the family were always and still are made very welcome, making it a relaxing, comfortable and friendly place to visit. The staff have so much compassion and love for the residents.
How likely would you be to recommend Waterloo House and Avon Lodge? Extremely Likely
There are currently no awards/recognitions posted yet for Waterloo House and Avon Lodge
There are currently no Care Home Idol entrants who have performed at Waterloo House and Avon Lodge