Waterloo House and Avon Lodge

Waterloo Road, Bidford-on-Avon, Alcester B50 4JH
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8.7 6 Reviews
  • Waterloo House and Avon Lodge, Alcester
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Care Provided by Waterloo House and Avon Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1400
  • Self-Funded Residential Dementia Care: £1000 – £1400
  • RESPITE Self-Funded Residential Care: £1000 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1400

The fees are guidelines and dependent on the room and also the individual care needs, for example if someone requires 2 carers to facilitate personal care, help with feeding etc the fees will be higher.

These prices are only a guideline, please contact Waterloo House and Avon Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Waterloo Care Ltd
  • Privately Owned

Person in Charge

  • Sara Ridgman (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (1)

Visiting

  • Open door policy

Parking

  • Parking can be restricted at times and you may have to park in residential streets nearby.

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Waterloo House and Avon Lodge Reviews (6)

8.7

Waterloo House and Avon Lodge has a Review Score of 8.7 (8.663) out of 10, based on 4 reviews in the last 2 years.
Over all time Waterloo House and Avon Lodge has 6 reviews.

Overall Experience
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  • 1
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Date Published
  • 6
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Reviewer Connection to Waterloo House and Avon Lodge
  • 2
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Total of 6, showing 1-6
Review from Angie G (Sister of Resident) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother was welcomed into Waterloo with great kindness and consideration after a long hospital stay and a journey up from Devon to be near his family.
We cannot thank you enough for the care you provided. Whenever I visited I felt confident that he was in a friendly caring environment. It was
such a relief for myself and my sister.
Obviously when his life came to a close it was a very sad time but we were all treated with kindness and compassion.
Thank you.
Reply from Sara Ridgman, Manager at Waterloo House and Avon LodgeThank you. Your review means such a lot to us all and we are so happy that you and your sister felt your brother was being well cared for here.
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Review from Bobbie S (Wife of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband was in Waterloo care home for 27 months and was looked after really well. Even in his last days the staff cared for him well. The staff treated him to good care and often had a laugh with him over what he said. The staff also had a lot of patience with him as when he first went in he took
items of the wall but these were soon replaced. The food in there is very nice with a choice of dinner every day. The place always smells nice and the residents rooms are cleaned daily. I would recommend Waterloo Care Home for anyone who wants their relative or friend well cared for.
Reply from Sara Ridgman, Manager at Waterloo House and Avon LodgeThank you for your fantastic review. It was our honour to look after your husband. We are grateful for all your help with activities and we thank you for continuing to visit and help. It's always a pleasure to see you.
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Review from Martyn H (Husband of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife continues to receive the best possible care and protection, having been a resident now for over 5 years, admitted during the challenging COVID period. From the start, the management and staff have been first class in the care and compassion to her. The family atmosphere that is created for the
residents is evident when visits are made. We as a family, know that she is in the best possible place to receive the support and quality of life that her condition allows.
Reply from Sara Ridgman, Manager at Waterloo House and Avon LodgeThanks for your great review. It's a privilege to look after your wife. We love seeing you and your family when you come to visit.
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Review from Patricia A (Wife of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole team have looked after my husband really well in what at times can be a challenging environment. They are all extremely busy but find time to talk to him and feed him. I am always welcomed when I visit and feel part of the caring family.
I can't think of a better place for him, it is perfect
for his needs and he feels that he is still at home.
Reply from Sara Ridgman, Manager at Waterloo House and Avon LodgeThank you so much for your lovely review. We love seeing you when you visit and we really appreciate your help.
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Review from Beverly H (Daughter of Resident) published on 11 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent her final 14 months in Waterloo House. She settled well and was very happy as all the staff looked after her with compassion and friendship. She really felt like it was her home and enjoyed the activities and socialising with the staff and other residents. All the staff were very caring and
treated her with dignity at all times. They were particularly kind in her last few weeks. The family are very grateful to Waterloo for looking after Mum so well.
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Review from Dawn P (Daughter of Resident) published on 29 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum spent the last 22 months of her life at Waterloo, not only was she treated with great care, respect and love, the family were always and still are made very welcome, making it a relaxing, comfortable and friendly place to visit. The staff have so much compassion and love for the residents.
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Current Review Score: 8.7 (8.663)

Overview of Review Score

The Review Score of 8.7 (8.663) out of 10 for Waterloo House and Avon Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.717 for Waterloo House and Avon Lodge is calculated as follows: ( (33 Excellents x 5) + (13 Goods x 4) ) ÷ 46 Ratings = 4.717
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.946 Points relating to the number of positive Reviews for Waterloo House and Avon Lodge is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 4 Positive Reviews ÷ 7 = 0.571
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jan 2026

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Waterloo House and Avon Lodge

What types of Care is Waterloo House and Avon Lodge registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Waterloo House and Avon Lodge have?

There are 33 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Waterloo House and Avon Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Waterloo House and Avon Lodge to the centre of Alcester?

3.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterloo House and Avon Lodge to verify any information. View our terms and conditions. Waterloo House and Avon Lodge has an Basic Service - more info.