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Care Provided by Waterloo House and Avon Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 35 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fees are guidelines and dependent on the room and also the individual care needs, for example if someone requires 2 carers to facilitate personal care, help with feeding etc the fees will be higher.
The price(s) shown are provided by the care home. Contact Waterloo House and Avon Lodge for full pricing details and T&Cs.
Contact Waterloo House and Avon Lodge to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Waterloo Care Ltd
- Private Owned
Person in charge
- Sara Ridgman (Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
- Number of floors: 2
Room Information
- Single Rooms (33)
- Couples/Companion Rooms (1)
Visiting
- Open door policy
Parking
- Parking can be restricted at times and you may have to park in residential streets nearby.
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Waterloo House and Avon Lodge Reviews (7)
8.9
Waterloo House and Avon Lodge has a Review Score of 8.9 (8.938) out of 10, based on 5 reviews in the last 2 years.
Over all time Waterloo House and Avon Lodge has 7 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Waterloo House and Avon Lodge
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Review from Susan G (Daughter of Resident) published on 24 March 2026 Submitted via Website•
Overall Experience
Dad became a permanent resident at Waterloo House from July 2024 until his death in November 2025. Following Mum's death after a short illness, Dad entered the home, at this traumatic time in his life the staff were empathetic and compassionate beyond measure. Dad had never relished the thought of...
Dad became a permanent resident at Waterloo House from July 2024 until his death in November 2025. Following Mum's death after a short illness, Dad entered the home, at this traumatic time in his life the staff were empathetic and compassionate beyond measure. Dad had never relished the thought of moving to a care home but his care needs required that this became the only option. Over the time he was resident at Waterloo House he came to feel very safe, and settled, and said how safe, cared for, and loved he felt. Dad was immobile but the attention to skincare resulted in him never developing pressure sores. His room had a pleasant aspect on to a courtyard and the pleasure he derived from this was immense, watching the apple tree changing through the seasons.
The home is not super luxurious but it is very clean, well maintained and warm. The staff were always welcoming and courteous they would seek to find solutions to requests. All house staff showed respect to Dad in life and after.
↩Reply from Sara Ridgman, Manager at Waterloo House and Avon Lodge
Thank you so much for your kind words. I know the whole period was a very trying time for the entire family and I'm glad that we helped to lessen the burden for you all.
Review from Angie G (Sister of Resident) published on 3 March 2026 Submitted via Website•
Overall Experience
My brother was welcomed into Waterloo with great kindness and consideration after a long hospital stay and a journey up from Devon to be near his family.
We cannot thank you enough for the care you provided. Whenever I visited I felt confident that he was in a friendly caring environment. It was...
My brother was welcomed into Waterloo with great kindness and consideration after a long hospital stay and a journey up from Devon to be near his family.
We cannot thank you enough for the care you provided. Whenever I visited I felt confident that he was in a friendly caring environment. It was such a relief for myself and my sister.
Obviously when his life came to a close it was a very sad time but we were all treated with kindness and compassion.
We cannot thank you enough for the care you provided. Whenever I visited I felt confident that he was in a friendly caring environment. It was such a relief for myself and my sister.
Obviously when his life came to a close it was a very sad time but we were all treated with kindness and compassion.
Thank you.
↩Reply from Sara Ridgman, Manager at Waterloo House and Avon Lodge
Thank you. Your review means such a lot to us all and we are so happy that you and your sister felt your brother was being well cared for here.
Review from Bobbie S (Wife of Resident) published on 23 February 2026 Submitted via Website•
Overall Experience
My husband was in Waterloo care home for 27 months and was looked after really well. Even in his last days the staff cared for him well. The staff treated him to good care and often had a laugh with him over what he said. The staff also had a lot of patience with him as when he first went in he...
My husband was in Waterloo care home for 27 months and was looked after really well. Even in his last days the staff cared for him well. The staff treated him to good care and often had a laugh with him over what he said. The staff also had a lot of patience with him as when he first went in he took items of the wall but these were soon replaced. The food in there is very nice with a choice of dinner every day. The place always smells nice and the residents rooms are cleaned daily. I would recommend Waterloo Care Home for anyone who wants their relative or friend well cared for.
↩Reply from Sara Ridgman, Manager at Waterloo House and Avon Lodge
Thank you for your fantastic review. It was our honour to look after your husband. We are grateful for all your help with activities and we thank you for continuing to visit and help. It's always a pleasure to see you.
Review from Martyn H (Husband of Resident) published on 23 February 2026 Submitted via Website•
Overall Experience
My wife continues to receive the best possible care and protection, having been a resident now for over 5 years, admitted during the challenging COVID period. From the start, the management and staff have been first class in the care and compassion to her. The family atmosphere that is created for...
My wife continues to receive the best possible care and protection, having been a resident now for over 5 years, admitted during the challenging COVID period. From the start, the management and staff have been first class in the care and compassion to her. The family atmosphere that is created for the residents is evident when visits are made. We as a family, know that she is in the best possible place to receive the support and quality of life that her condition allows.
↩Reply from Sara Ridgman, Manager at Waterloo House and Avon Lodge
Thanks for your great review. It's a privilege to look after your wife. We love seeing you and your family when you come to visit.
Review from Patricia A (Wife of Resident) published on 23 February 2026 Submitted via Website•
Overall Experience
The whole team have looked after my husband really well in what at times can be a challenging environment. They are all extremely busy but find time to talk to him and feed him. I am always welcomed when I visit and feel part of the caring family.
I can't think of a better place for him, it is...
The whole team have looked after my husband really well in what at times can be a challenging environment. They are all extremely busy but find time to talk to him and feed him. I am always welcomed when I visit and feel part of the caring family.
I can't think of a better place for him, it is perfect for his needs and he feels that he is still at home.
↩Reply from Sara Ridgman, Manager at Waterloo House and Avon Lodge
Thank you so much for your lovely review. We love seeing you when you visit and we really appreciate your help.
Review from Beverly H (Daughter of Resident) published on 11 November 2019 Submitted via Website•
Overall Experience
Mum spent her final 14 months in Waterloo House. She settled well and was very happy as all the staff looked after her with compassion and friendship. She really felt like it was her home and enjoyed the activities and socialising with the staff and other residents. All the staff were very caring...
Mum spent her final 14 months in Waterloo House. She settled well and was very happy as all the staff looked after her with compassion and friendship. She really felt like it was her home and enjoyed the activities and socialising with the staff and other residents. All the staff were very caring and treated her with dignity at all times. They were particularly kind in her last few weeks. The family are very grateful to Waterloo for looking after Mum so well.
Review from Dawn P (Daughter of Resident) published on 29 September 2016 Submitted via Website•
Overall Experience
My Mum spent the last 22 months of her life at Waterloo, not only was she treated with great care, respect and love, the family were always and still are made very welcome, making it a relaxing, comfortable and friendly place to visit. The staff have so much compassion and love for the residents.
My Mum spent the last 22 months of her life at Waterloo, not only was she treated with great care, respect and love, the family were always and still are made very welcome, making it a relaxing, comfortable and friendly place to visit. The staff have so much compassion and love for the residents.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 January 2026Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
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Upcoming Events
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Waterloo House and Avon Lodge.
Accreditations
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Meet the Team (0)
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Frequently Asked Questions about Waterloo House and Avon Lodge
What types of Care is Waterloo House and Avon Lodge registered for?
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Waterloo House and Avon Lodge have?
There are 33 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Waterloo House and Avon Lodge?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Waterloo House and Avon Lodge to the centre of Alcester?
3.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterloo House and Avon Lodge to verify any information. View our terms and conditions. Waterloo House and Avon Lodge has a Basic Service -what a Basic Service includes.