Coxbench Hall

HOME - it's each and every residents home rather than somewhere they reside.

The staff are all friendly and welcoming to both visitors and residents. There are sometimes issues with staffing particularly at busy times.

The only thing not 100% is not enough staff sometimes, overnight staff are well paid but not much public transport to get them there. Must remember too that Coxbench Hall Care Home is a care home, not a nursing home.

My mother has stayed at Coxbench Hall for respite care a couple of times this year and I cannot speak highly enough about this home. The carers are wonderful with the residents - they genuinely care for them and are always friendly and helpful. The food is of a high standard and Mum always misses her three-course lunch when she has to go home! She loves the daily activities too particularly the baking club. Every time my mother comes, there seems to have been improvements to the communal areas whether somewhere has been decorated or new equipment - there was a new TV in the conservatory on my mother's last visit. Most importantly of all for me though, it feels like a safe, caring environment and I am confident Mum is receiving the best care during her stays.

My mother takes part in all the activities offered but would like to have more opportunities to go on visits away from the home, which are limited due to them having only one minibus.

There were some communication issues regarding hospital appointments initially, but these seem to have been resolved now.

Thank you to all the staff and management who have had a very difficult time coping with the pandemic over the last few years, but they have always been able to put the needs of the residents first.

Unfortunately, the sales rhetoric doesn’t match the reality. It’s not feebly admitted but the facility is/was understaffed and this pays forward into the level of care able to be given. I was also quite surprised by the low quality of the decor.

Our mother has been at Coxbench Hall Care Home for the past few months. It was an anxious time for Mum and all the family making the decision about her move into care but all the management and care staff were helpful, friendly, sensitive and caring during the process. We cannot believe the difference it has made to Mum and how she has settled in, made new friends and feels safe and cared for in her new environment. Safety appears to be a high priority and our family feels reassured that Mum has the best of care at the same time as providing her with compassion, dignity, respect and choice. Staff are always friendly and welcoming and genuinely seem to have their residents' welfare at heart. Well done and thank you to the whole Coxbench team.

My mother was admitted in February and taking into account the 'settling in' period, my mother has been treated with respect, dignity and with her best interest at heart. The safety procedures at this home are of a high standard in that if my mother was to fall, the staff are there almost immediately. This gives me great peace of mind. The staff seem to regard themselves as extended family. I am highly satisfied.

My dad is really happy and settled at Coxbench Hall. Initially, he was a daycare user and had some respite stays and loved the activities, the themed dinner evenings and the wonderful staff. He has been in full-time care almost a year now and is very content. Furthermore, how they have responded to the Covid crisis is outstanding and their introduction of technology to support residents is amazing. My dad can’t wait to get off the phone when I call but I think he quite likes to see me on the iPad! I can highly recommend Coxbench.

Finally, the home is beautiful, clean and welcoming to all. We feel residents are truly treated as family and because of this, it provides a smooth transition from their previous home.

This is my fifth stay and each return feels like coming home.

From when Mum and Dad both entered the home, it's been exceptional.

Coxbench Hall treats residents and relatives as part of the family, which I feel is very important when looking for a care home for a loved one.

My father in law was a resident at Coxbench. All the staff were amazing and made his final few months on this earth the best he’d had in years. He was so happy at Coxbench and this showed. Amazing care!

She received end of life care at Coxbench Hall and was treated with dignity and respect by all the staff who cared for her.

This is a lovely care home, welcoming and clean. No care home smell, always an open door policy. My nana is really well looked after and very happy. Carers are brilliant, this is a very expensive care home but we wouldn't want her anywhere else.

Residents are treated with dignity and care. When residents request help it is dealt with immediately. Food and drink are always available not just at set times. Since I have been visiting Coxbench Hall when I have had a query or question it has always been dealt with promptly and effectively. Residents always seem happy and my relative settled much better than I thought she was going to.

Thank you so much for looking out for Mum. It's great that she is there among so many kind and stimulating people, and not stuck on her own somewhere where nobody takes time for her. I am extremely happy with the standard of care that Mum gets, and appreciate the dignity she is given at such a vulnerable stage of her life. Well done Coxbench Hall team.