Coxbench Hall

and love. Many activities take place but my friend prefers to sit and read as she has arthritis in her hands.
The only thing not 100% is not enough staff sometimes, overnight staff are well paid but not much public transport to get them there. Must remember too that Coxbench Hall Care Home is a care home, not a nursing home.

three-course lunch when she has to go home! She loves the daily activities too particularly the baking club. Every time my mother comes, there seems to have been improvements to the communal areas whether somewhere has been decorated or new equipment - there was a new TV in the conservatory on my mother's last visit. Most importantly of all for me though, it feels like a safe, caring environment and I am confident Mum is receiving the best care during her stays.

part in all the activities offered but would like to have more opportunities to go on visits away from the home, which are limited due to them having only one minibus.

as their care of Dad as an individual has been excellent. He has settled very quickly and is happy there. After his hospital stay his mobility had reduced, but we have seen a great improvement since which suggests that the staff encourage him to move around.
Whenever we visit or call the staff are very pleasant, and all seem to know Dad. We know that he can be stubborn, but they approach him with patience and kindness!
There were some communication issues regarding hospital appointments initially, but these seem to have been resolved now.

the staff and the other residents has made her life easy again.
Thank you to all the staff and management who have had a very difficult time coping with the pandemic over the last few years, but they have always been able to put the needs of the residents first.

it has made to Mum and how she has settled in, made new friends and feels safe and cared for in her new environment. Safety appears to be a high priority and our family feels reassured that Mum has the best of care at the same time as providing her with compassion, dignity, respect and choice. Staff are always friendly and welcoming and genuinely seem to have their residents' welfare at heart. Well done and thank you to the whole Coxbench team.

This gives me great peace of mind. The staff seem to regard themselves as extended family. I am highly satisfied.

the Covid crisis is outstanding and their introduction of technology to support residents is amazing. My dad can’t wait to get off the phone when I call but I think he quite likes to see me on the iPad! I can highly recommend Coxbench.

passion to provide outstanding care catered to each individual.
There is literally never a dull moment as residents are invited to enjoy the gardens, take a bus trip or explore new or treasured hobbies. The monthly calendar is always full of activities ensuring everyone is entertained. At this time of Covid, staff have worked tirelessly as a team to ensure residents are protected and the strictest of safety measures are in place. We are updated by daily videos and also offered video chats and window visits.
Finally, the home is beautiful, clean and welcoming to all. We feel residents are truly treated as family and because of this, it provides a smooth transition from their previous home.

like coming home.

is to much trouble, and “the door is always open” if we have any queries or concerns, which are dealt with quickly and efficiently.
During the Coronavirus crisis, the staff have been amazing ensuring that relatives have been updated daily with videos and pictures, which is very comforting when we can’t physically see them.
Coxbench Hall treats residents and relatives as part of the family, which I feel is very important when looking for a care home for a loved one.

all the staff who cared for her.

always seem happy and my relative settled much better than I thought she was going to.

stage of her life. Well done Coxbench Hall team.