Florence Shipley Residential & Community Care Centre

Market Place, Heanor DE75 7AA
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7.9 1 Review
  • Florence Shipley Residential & Community Care Centre, Heanor
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Care Provided by Florence Shipley Residential & Community Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Gardens

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Paul Morris (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (32)
  • Single Rooms with Ensuite Wet Room (32)
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Florence Shipley Residential & Community Care Centre Reviews (1)

7.9

Florence Shipley Residential & Community Care Centre has a Review Score of 7.9 (7.906) out of 10, based on 1 reviews in the last 2 years.
Over all time Florence Shipley Residential & Community Care Centre has 1 review.

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Review from Samantha P (Daughter of Resident) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so happy with the quality of care for our father, from the carers through to seniors, deputy managers and manager. Everybody always has time to listen, to make sure Dad has the care that is right for him and, as we see first hand, for each individual and personalised to them.
I would love to
name specific carers and seniors particularly as there are so many who really do deserve a shout out but this is not allowed and genuinely there are too many to name. From Dad's first visit as a respite resident the senior for this floor (now a deputy) made sure she got to know dad, his likes, dislikes, his history and this allowed the carers to do the same. This was shared with an equally wonderful senior on the full-time resident floor both of whom are still extremely influential in Dad's care, diet management and well-being.
We have been supported more as a whole family than we ever thought possible. We could not recommend this home more. Everyone actually cares!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 7.9 (7.906)

Overview of Review Score

The Review Score of 7.9 (7.906) out of 10 for Florence Shipley Residential & Community Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.750 for Florence Shipley Residential & Community Care Centre is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.156 Points relating to the number of positive Reviews for Florence Shipley Residential & Community Care Centre is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 1 Positive Reviews ÷ 6.4 = 0.156
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Florence Shipley Residential & Community Care Centre

What types of Care is Florence Shipley Residential & Community Care Centre registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Florence Shipley Residential & Community Care Centre have?

There are 32 Single Rooms.

What are the Facilities & Services at Florence Shipley Residential & Community Care Centre?

Gardens is one of the Facilities & Services.

How far is Florence Shipley Residential & Community Care Centre to the centre of Heanor?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Florence Shipley Residential & Community Care Centre to verify any information. View our terms and conditions. Florence Shipley Residential & Community Care Centre has an Basic Service - more info.