
I cannot express how delighted I am in recommending this care home.Phillip A(Friend of Resident/Service User)

We would highly recommend HeathervaleElaine T(Daughter of Resident/Service User)

I would recommend Heathervale Care Home for a loved one without doubt.D S(Daughter of Resident/Service User)

I cannot express how delighted I am in recommending this care home.Phillip A(Friend of Resident/Service User)

We would highly recommend HeathervaleElaine T(Daughter of Resident/Service User)

I would recommend Heathervale Care Home for a loved one without doubt.D S(Daughter of Resident/Service User)

Anchor’s Heather Vale, in Hasland near Chesterfield, is a purpose-built home supporting up to 39 older people to live a comfortable lifestyle, as well as providing dementia care.
It is located within reach of local transport links and has a well-tended garden space for residents and their families to enjoy.
The home strives to deliver a range of residential care services, including convalescence care, respite care and long term care...
Care Provided by Heather Vale
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 39 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Heather Vale will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Heather Vale for full pricing details and T&Cs.
Contact Heather Vale to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Jennie Hill(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1989
Room Information
- Single Rooms (37)
- Couples/Companion Rooms (1)
Visiting
- Visitors welcome at Heather Vale.
Parking
- There is on site parking, including disabled spaces.
Heather Vale Reviews (63)
Heather Vale has a Review Score of 9.8 (9.832) out of 10, based on 26 reviews in the last 2 years.
Over all time Heather Vale has 63 reviews.
Thank you to all the staff.
Overall I am quite satisfied, but I do think the ratio of team leaders to carers is extremely unbalanced. If there were more ordinary staff members, they would be able to spend more time with each resident and tend to their individual needs.
Thank you for taking the time to review Heather Vale and we're pleased you rate our facilities as very good. Our Team Leaders support care, as well as Care Assistants. Our staffing levels are calculated using a dependency tool to ensure the best care is always provided. I'm always happy to discuss...
Thank you
The home has a beautiful lounge, the rooms are a good size, the gardens are lovely, the food is excellent.
Very good communication, both within the staff teams and with relatives.
I hope they know what a difference they make to people's lives!
My mum is very well looked after and her room is always clean and tidy. The home itself is spacious, bright and well maintained, with a lovely garden at the back that residents can enjoy.
Family and friends are welcome to visit at any time, and I'm always greeted warmly by the staff when I arrive. Everyone I've met has been friendly, approachable and clearly cares about the residents.
What I appreciate most is how well the staff communicate. If there are ever any medical concerns about my mum, they phone me straight away and keep me fully updated, which gives me real peace of mind.
The food also looks good and appetising, and it's clear that dietary needs are properly considered. Overall, it's a caring and well-run home where residents are treated with kindness and respect.
We had a very good feeling about Heather Vale as soon as we stepped in the door. The staff were so helpful and there has always been plenty of staff. They all really engage with my dad and they do their best to look after him well. I would highly recommend Heather Vale.
The home is clean and bright and my mum's room was a good size and pleasantly decorated.
She made the decisions round her daily routine and had a good choice at meal times.
The care my mum received from the staff was excellent, and I would like to thank all the staff for taking such good care of her.
I cannot express how delighted I am in recommending this care home. The love and care given to all the residents is exemplary. I have never heard a harsh word from any of the staff. I see lots of love and hugs dished out to each and every resident, along with lots and lots of laughs and encouragement. I have noticed the staff take time to explain and calm residents when using the lifting aid or any other processes they carry out. The rooms are comfortable, and everywhere is very clean.
Dad initially went into heathervale for respite when mum wasn't well. Unfortunately her health declined very quickly and he had only been in there a week when she passed away. As dad has dementia it was a very traumatic time for us all. Despite that, he settled into life in heathervale very well. All the staff have been very supportive and we are very pleased with the standard of care he receives. He always looks clean and tidy and his room is kept very nice. The food is very good and I am told dad eats very well. There is excellent communication between the staff and ourselves, so we always know what's happening and we are invited to share any concerns or questions when dad has his monthly review. We would highly recommend Heathervale
My mum stayed over 2 1/2 yrs at Heathervale. She was happy and was took care of generally ok. I was informed quickly relating to any changes regarding my mums health and wellbeing. Not everything ran smoothly and on occasion things happened which had to be addressed. The last 6 weeks of her life the home looked after my mum on end of life care. This was done with great care and dignity. Thank you Heathervale.
Thank you for taking the time to review Heather Vale and we are pleased you rate our overall experience as very good. We aim to provide the best levels of tailored end of life care for our residents, and I'll pass your feedback regarding this on to our team. Supporting residents with the best care...
Mum's room is a good size and is quiet, well lit, with plenty of ventilation which mum can control herself. The supplied furniture is good quality, and we were able to add a few additional items to supplement this. Mum enjoys the food and looks forward to meal times.
I hope mum will be happy at Heather Vale for as long as possible.
Mum was a resident at heathervale care home for 18 months. I found her care from all staff excellent, mum had her 'favourites' and had a bond with these carers that I will always be grateful for. Carers are approachable and friendly and went above and beyond when situations arose. Residents and families are involved in decision making around everyday life eg: getting up and going to bed times. Activities lady is excellent with plenty of stimulation for residents and entertainment/singers are regular. All kitchen staff/meals are excellent, going above and beyond to meet residents requirements and nutritional needs. I was very grateful for the support from staff as mum approached end of life with senior carers always on hand for us and going the extra mile to make mums last days as comfortable as possible. I would recommend Heathervale Care Home for a loved one without doubt.
My mother has recovered so well through the 24 hour professional care and support of all the staff at Heather Vale, she has been a resident for 6 weeks. Her needs as an individual are always their main priority. Each resident is involved in decision making around routines such as times to get up and go to bed, the staff genuinely want them to feel it is their home and they strive to meet residents choices and wishes. It is a 'can do' culture. There is access to hairdressing (mum loves this), chiropody and other health related options like physiotherapy. The access to GP services is outstanding and very reassuring to know that if needed a GP would visit. The quality of care overall is excellent, there is opportunity to ask questions, there is a calm approach and the care home has a very good feel about it. The management team want to engage with relatives, they actively seek your views and are always looking at how things can be developed or changed for the better.
Staff are so willing to please all patients. You feel they really care. Welcome visitors. Activities seem excellent, only been here approx 4 weeks, but enjoyed them. Visitors remark how fresh it smells (no urine smell). Try to carry out your every wish and succeed. Value for money as yet, don't know the cost, what it may be could be justified.
Staff show me complete respect & dignity, which is very important to me.
I look forward to joining in the arranged activities, which are excellent at motivating clients & stimulating us. I cannot fault the food & I am able to order a special diet according to my needs. I am extremely happy here.
Lovely friendly home welcoming come and go has you need to helpful and act if you are worried on a problem that may arise it's head would recommend to my friends and family I have known the home for many years has my grandmother lived in the home has well and was very happy the staff and management are approachable and helpful and is a a happy place.
I regularly visit my father, who is living with advanced Alzheimer's and I feel part of the Heather Vale community. Communication with relatives is good and I know my father is in safe hands. He is always treated with dignity and respect.
We have been very happy with her care during that period.
The home is well managed by the manager and in her recent absence a particular staff member.
Communication is good.
Every member of staff from kitchen, housekeeping, maintenance to carers are friendly, welcoming and helpful.
A shout out to another particular staff member who has been very helpful recently.
The rooms are light and airy and as spring approaches we are looking forward to sunny afternoons in the garden with the ducks.
I have been very impressed with all the staff, and I do hope my care provision will continue. I have only good opinions of all aspects of my stay in this care home and home it will continue throughout my stay.
The support at Heather Vale is excellent. The staff go out of their way to help the residents and provide activities to interest them. They are also friendly and approachable. Effort is made to keep me informed of any issues and ongoing health is closely monitored.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 October 2021Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
- 27 Sep 2024
Chesterfield and Staveley MP, Toby Perkins, met residents and colleagues at Heather Vale care home to see how Purpose Coalition partner, Anchor, is delivering a positive social impact in his...
There are no upcoming events for Heather Vale.
Accreditations
There are no accreditations posted yet for Heather Vale.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Heather Vale
What types of Care is Heather Vale registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Heather Vale have?
There are 37 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Heather Vale?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Heather Vale to the centre of Chesterfield?
1.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heather Vale to verify any information. View our terms and conditions. Heather Vale has an Enhanced Service -more info.