Review from Melanie R (Daughter of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience

My dad is treated with respect at all times. The care team are amazing, and it shines through how much they care. I am happy in the knowledge my precious dad is well looked after and safe. I have always been made welcome whenever I visit.

Reply from Francesca MacDuff-Varley, Marketing Manager at Seale Pastures House

Thank you for your fantastic five-star review - your feedback will be passed on to the team.

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Review from Janet R (Daughter of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience

My mother has been a resident at Seale Pastures House for over three years. The home has improved beyond recognition in every way with new management and staff during the last year.
All staff are thoughtful and kind and even find time to take into account residents' family problems outside the care

home when families may be struggling to maintain visits; it really is a home-from-home for residents.
Any concerns I have about my mother’s care and health issues are discussed, and the staff can always find time for us so any concerns can be addressed satisfactorily. If an accident/illness occurs, we are contacted and kept updated on any issues - this is a comfort to family members.
I would like to thank all staff for their care and hard work.

Reply from Francesca MacDuff-Varley, Marketing Manager at Seale Pastures House

Thank you for your lovely review; your fantastic feedback and praise will be passed on to our Seale Pastures team.

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Review from Donna C (Daughter of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience

The care my mother receives is excellent. The staff are always very pleasant, and my mother is very happy in their care.
My mother had a haematoma in January, and the care home basically saved her life by their prompt action and administering antibiotics.
Very pleased with the care she receives.

Reply from Francesca MacDuff-Varley, Marketing Manager at Seale Pastures House

Thank you for your wonderful review of our home and team - your lovely feedback will be passed on to them all.

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Review from Wendy I (Daughter of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience

We found the staff very helpful and understanding. My dad found the care good but was not settled, as besides staff most of the other residents did not converse, this making the days very long.

Reply from Francesca MacDuff-Varley, Marketing Manager at Seale Pastures House

Thank you for your kind comments and feedback, these will be passed to our team.

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Review from E H (Wife of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience

We are very happy with the care he receives. His room and ensuite are always clean. He is always clean and tidy, although sometimes he refuses to have a shave. The staff are very patient with him when he becomes agitated. The food is excellent, and if he has a fall or is ill, he is well cared for, and

we are informed immediately.

Reply from Francesca MacDuff-Varley, Marketing Manager at Seale Pastures House

Thank you for your lovely review - your kind words and feedback will be passed on to all of the team.

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Review from S G (Daughter of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience

My mother was in the home from April 2022 till she passed away in December 2022. You could not wish for any more love and care that all the staff gave to her. Nothing was too much trouble if you asked them to do anything for her. She really settled at the home, and the home gave a warm and caring feel.

Reply from Francesca MacDuff-Varley, Marketing Manager at Seale Pastures House

Thank you for your lovely review - your amazing feedback will be passed on to the Seale Pastures team.

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Review from Kathleen F (Daughter of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience

My mum has been a resident for over three years, the staff have been really good, cannot fault them. It has improved a lot just lately and I can’t thank them enough for looking after her, they are all very friendly and nice.

Reply from Francesca MacDuff-Varley, Marketing Manager at Seale Pastures House

Thank you for your lovely review - your kind words and feedback will be passed on to the Seale Pastures team.

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Review from Kerry C (Daughter of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience

Mum had to come for respite for two weeks. What can I say, the staff go above and beyond, and my mum was looked after. The staff work very hard and are on the go at all times, but their time and care are excellent. Thank you to all staff who have taken care of my mum these past two weeks.

Reply from Francesca MacDuff-Varley, Marketing Manager at Seale Pastures House

Thank you for your lovely review and kind words about the care team at Seale Pastures; your compliments and feedback will be passed on to them all.

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Review from Jayne H (Wife of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience

The care my husband received at Seale Pastures was outstanding. All staff were so nice to him and made sure all his needs were met; they all went above and beyond to make his respite as comfortable as possible. He has commented that the staff were lovely and couldn't say enough about how homely Seale

Pastures felt.

Reply from Francesca MacDuff-Varley, Marketing Manager at Seale Pastures House

Thank you for your lovely review of our home; this will certainly be shared with all or team at Seale Pastures.

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Review from Barry H (Son of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience

My father had to come into the home for respite whilst my mum had an operation. He was very nervous as he had never been in a care home before and has Huntington's and Lewy Body Dementia. All the staff have been amazing at settling him in and making him welcome and comfortable. The care he has received

has been second to none, and I cannot thank the staff enough. Nothing is too much trouble for the staff, and I can not recommend the home enough.

Reply from Francesca MacDuff-Varley, Marketing Manager at Seale Pastures House

Thank you so much for this wonderful review of our home; this will be shared with all our team at Seale Pastures.

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Review from J C (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience

My mother initially went into Seale Pastures House for an assessment after spending 5 weeks in hospital. My mum had a fall and also has vascular dementia. All of her life she had said she would 'never' go to a Care Home, so I was very nervous about how she would react to spending time there. I needn't

have worried. From the very beginning, the staff made her very welcome and treated her with the utmost dignity. She was deemed to need 24 hour care and is now living at Seale Pastures House and I have to say is thriving. She is happy, relaxed and has already made several friends. Everything about Seale Pastures House is 5 star, from the amazing staff to the lovely food and cleanliness. It always feels fresh and clean and all the staff really pay attention to each resident's needs and care. They have all now been trained to administer my mum's insulin too. Mum is happy and I'm happy.

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Review from Tracey M (Daughter of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience

Our mum has been a resident here for almost 2-weeks. From the moment she arrived, she was made to feel welcome and was immediately involved in the denim for dementia cake decorating activity. She was a little reluctant to be left, but my sister called the home later, and Mum had settled in well and

was really happy. After a recent visit yesterday, she'd had her nails painted and was very happy and chatty. Thank you to you all for taking care of our precious mum.

Reply from Francesca MacDuff-Varley, Marketing Manager at Seale Pastures House

Thank you for your lovely review. We will pass on your kind words to our Seale Pastures care team.

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Review from Carol D (Daughter of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience

My mum has been here around 2-months now. I cannot fault anything. The staff are
excellent with the standard of care. They are very friendly and polite. My mum has settled very well. The atmosphere there is home from home. They keep me well informed as to medical issues with Mum and also her general

wellbeing. You are always made welcome and feel you are involved with everything. I just can't thank them enough.

Reply from Francesca MacDuff-Varley, Marketing Manager at Seale Pastures House

Thank you for your lovely review - your positive feedback is fantastic to hear and will be passed on to our Seale Pastures team.

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Review from D L (Cousin of Resident) published on 26 May 2022
Submitted via Website • Report

Overall Experience

I can’t praise all the team at Seale Pastures House enough for all her help, knowledge and persistence in sorting out my cousin after being discharged too soon from the hospital. It is much appreciated.

Reply from Francesca MacDuff-Varley, Marketing Manager at Seale Pastures House

Thank you for your kind words and support, which I will pass on to our care team - we are more than happy to help!

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Review from S M (Granddaughter of Resident) published on 26 May 2022
Submitted via Website • Report

Overall Experience

I'm absolutely shocked at the difference in my nan since being a resident here for only one week. Eating and drinking well, socialising with others, which she hasn't done in such a long time! The managers and staff are absolutely phenomenal and are working wonders with her.

Reply from Francesca MacDuff-Varley, Marketing Manager at Seale Pastures House

This is amazing to hear, and we are so happy to hear how well your nan is doing. Thank you for your fantastic review. I will pass your lovely feedback on to the team at Seale Pastures.

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Review from Ellie H (Daughter of Resident) published on 20 May 2022
Submitted via Website • Report

Overall Experience

My mum has been a resident at Seale Pastures for 3-years and has been very happy there, although she was reluctant at first. She now calls it home, and I class all the wonderful staff as my extended family.
The staff have always been very caring, respectful and welcoming. Over the recent few weeks,

I have seen Seale Pastures improve up to another level in many ways. One of these is that the residents are engaged in many activities, including games and music, gardening and pampering sessions - (my mum loves having her nails painted). All of this, and more, in a place with a happy, welcoming atmosphere where staff and residents have smiling faces. If staff and residents are happy, then so am I.
Thank you; you are all wonderful! Onwards and upwards.

Reply from Francesca MacDuff-Varley, Marketing Manager at Seale Pastures House

Thank you for your lovely review - your positive words and support are fantastic to receive. I will pass your wonderful feedback to our Seale Pastures team.

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Review from R P (Daughter of Resident) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience

This home is just recruiting its eighth manager and fourth administrator in five years! There also seems to be more agency staff than employees. I've had reason to make several complaints.

Reply from Francesca MacDuff-Varley, Marketing Manager at Seale Pastures House

Thank you for your review, as always, we value your continued support and feedback.

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Review from J P (Niece of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience

All the staff are lovely and very caring. The residents are treated with respect and dignity. Keep up the good work.

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Review from Leonard S (Son of Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience

We can't thank the staff at Seale Pastures enough for looking after my mother, who was a reluctant resident at first. With respect, care, patience and a happy atmosphere, she soon came to call it home. Her final days were made so much easier by the understanding staff, especially with family members

coming and going on a regular basis. The family thank you from the bottom of our hearts.

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Review from D F (Son of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience

My mother enjoyed three years of loving care and attention during her stay at Seale Pastures, during the final days of her life the team was exemplary in looking after and easing her through. I cannot speak highly enough of the attention to detail and thought that was ever-present including the parties

for her 101st, 102nd and 103rd Birthdays, she was always warm, comfortable and made to feel at home - thank you.

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Seale Pastures House

Care Provided

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