Seale Pastures House

I have been visiting regularly for the last three weeks and have been present for virtually all meal times and the periods in between. I have never seen any reason to worry about staff behaviour to residents or visitors. My opinion of the home is that all staff, from the manager down to the cares and cleaners, deserve medals.

Very friendly staff on arrival. Very helpful and very clean. Always on hand to help if needed. It feels welcoming.

My husband has had a lot of problems and the staff have been so patient and helpful with his needs and also by keeping me informed every step of the way.

Everyone was very helpful and friendly and was happy to help in any way they could.

My mum lived at Seale Pastures House for just over two years until her death. She was always happy there and the staff were very good and friendly, some of them going above and beyond their duties. On the day that my mum passed away the staff were amazing and so caring towards the family.

Mum always received good care and attention. She was very comfortable and always commented on how good the meals were and always plenty of it. Seale Pastures House go above and beyond with residents' families too!

These ladies who work there went above and beyond the call of duty to look after my mum in her final weeks. She had been there for nearly three years and was cared for very well up until her passing. We were always made to feel welcome.

My dad was made really welcome when he first arrived on 23rd December 2022. I'd gone previously, on 21st December 2022, to look around and felt completely comfortable when I walked in the door. My dad never asked when he was going home. The staff really cared about him, I liked the way the staff got everyone up and they sat together in the lounge, had breakfast and lunch at dining tables (not just left them in bedrooms) and all sat comfortably in the lounge for sandwiches at tea time.

My mum, who has dementia, has lived at Seale Pastures House for eight months. She never wanted to live in a care home, but necessity intervened and she was discharged there straight from hospital. She settled in immediately, due in no small part to the care and compassion shown by every member of staff we have met. Sadly, Mum's condition means that she is not the easiest of residents to deal with, but I have never been made to feel that anything is too much trouble for anyone - including my endless questions! Until recently, I always thought that the care Mum received was excellent - now I know it's absolutely brilliant! After a couple of medical emergencies, Mum was admitted to hospital, and not only was everyone kind and supportive of Mum, both pre-admission and on her return, but they also supported me throughout a very traumatic period. I really cannot thank them enough for their kindness and understanding, which has meant so much to me and my family.

My son and I believe she is in the best place and is receiving very good care from the staff, both carers and management. She has only been there for a couple of months, but the home has taken a great weight off my shoulders and have enabled me to continue with my life, free from worrying about her.

Excellent staff. Nursing and care staff are very caring and helpful. Personal care is good with additional hair and nails pampering provided. Mum is happy and has made some new friends. Rooms are good and good cleaning standard. Activities available for residents. Overall a good service.

Even after Grandad's passing the carers are still a part of our family as the way they cared for him they became as one to us and we will always support the care home going forwards in any way we can.

Management and care staff are all very attentive and very friendly.

I have visited my friend twice now, and he looks well cared for. The staff seem very pleasant and caring. Everywhere seems well cared for and clean. The garden is well kept and ice for him to get some fresh air.

Made to feel very welcome when I visit.

My dad is treated with respect at all times. The care team are amazing, and it shines through how much they care. I am happy in the knowledge my precious dad is well looked after and safe. I have always been made welcome whenever I visit.

I would like to thank all staff for their care and hard work.

Very pleased with the care she receives.

We found the staff very helpful and understanding. My dad found the care good but was not settled, as besides staff most of the other residents did not converse, this making the days very long.

We are very happy with the care he receives. His room and ensuite are always clean. He is always clean and tidy, although sometimes he refuses to have a shave. The staff are very patient with him when he becomes agitated. The food is excellent, and if he has a fall or is ill, he is well cared for, and we are informed immediately.