Victoria Court, Ilkeston, Derbyshire
Victoria Court, Ilkeston, Derbyshire
Victoria Court, Ilkeston, Derbyshire

Victoria Court in Ilkeston provides residential and dementia care for up to 40 customers in homely and comfortable single ensuite rooms. The home is located within its own grounds and overlooks Victoria Park. It is run by Anchor, England’s largest provider of housing and care for over 55s, and was voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016. By reinvesting money made back into its properties and services, Anchor is able to continually raise standards and provide a high quality service.

Anchor’s customers are provided with detailed care plans which are carefully created in conjunction with loved ones to ensure individual needs are met, even if they should change. Dementia care is available at Victoria Court, where staff receive continuous training to ensure they can provide the best service possible for residents with dementia. A high level of service is provided by getting to know customers and building strong relationships between staff, customers and loved ones.

Group: Anchor

Person in charge: Julie McLean (Manager)

Local Authority / Social Services: Derbyshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 40

Rooms with ensuite WC: 40

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Directions:

Victoria Court is close to local services and amenities including:

The home is within a short walk of Ilkeston High Street with banks, shops and eating establishments.
Victoria Park Leisure Centre is within a short distance.
There are supermarkets within a mile of Victoria Court.
There are doctor's surgeries within a mile of the home.
The nearest hospital is the Nottingham Universities Hospitals NHS Trust - Queen's Medical Centre Campus which is within 6 miles.

Latest Care Quality Commission* Report on Victoria Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 22 Feb 2018

We currently have two vacancies for care. Please contact Victoria Court directly for more details.

Reviews

9.4 Victoria Court has a Review Score of 9.4 (9.390)

The Review Score of 9.4 (maximum of 10) for Victoria Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Victoria Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.39 for Victoria Court is calculated as follows: ( (52 Excellents x 5) + (42 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 105 Ratings = 4.39

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Victoria Court is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 9 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Victoria Court?

  • Extremely LIKELY
    7
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Victoria Court

  • Resident / Service User
    6
  • Daughter of Resident/Service User
    2
  • Aunt of Resident/Service User
    1

Since arriving to live in Victoria Court in April 2017, I have received the utmost care and friendliness.

How likely would you be to recommend Victoria Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I'm very satisfied with everything.
I can get up and go to bed at a time that suits me.

How likely would you be to recommend Victoria Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very satisfied with all my care.

How likely would you be to recommend Victoria Court? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

A very comfortable home, nice staff, decent food, decent entertainment.

How likely would you be to recommend Victoria Court? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I don't need to access much care/support.
Victoria Court feels a safe and homely place and the company of other residents is appreciated.
I don't feel isolated. Friendly attention is usually available from staff.
Quality of food provided is variable and can be bland, either under or overcooked at times. I am aware that all tastes can't be catered for all the time.

How likely would you be to recommend Victoria Court? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

On the whole, the care in Victoria Court is good, the staff are caring and attentive. Activities always organised and residents enabled to take part. The district nurse or other medical help is always contacted when required.
Please, can we see a chiropodist regularly I can't remember when we last saw one!

How likely would you be to recommend Victoria Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

Julie Mclean, Home Manager at Victoria Court responded to this review on 30 Jan 2018:

Thank you for taking the time to provide a review for Victoria Court and are glad that you find the staff caring and attentive.
We have followed up your query about a chiropodist appointment with the local hospital, who have assured us they have now sent an urgent referral through the post.

Very happy with service and care received. Lovely place, staff fantastic- good food and nice rooms. Staff nice, helpful and kind.

How likely would you be to recommend Victoria Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother lived at Victoria Court for two years, regarding it as her home. She enjoyed the company of the staff, who she felt were her friends, At the end of her life, the home could not have done better in handling a difficult situation and was able to stay in her room with the medical attention and companionship she needed, right to the end. We would like to thank all who were involved.

How likely would you be to recommend Victoria Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My dad (87) got very ill with a UTI, went to visit next day and he went into respite the following day after a hurriedly arranged meeting. My Dad was in a state when he arrived. Dirty clothes, unwashed, very sleepy. The next day he was clean and smart, haircut, toenails done and most importantly a smile. Very supportive to the family and Dad.

How likely would you be to recommend Victoria Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Anchor

Date: Thursday 01 Feb 2018

more details

March 2017

February 2016

CQC rated Good February 2016

Recipient: Victoria Court

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Victoria Court