Victoria Court

Nesfield Road, Ilkeston DE7 8BJ
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9.8 65 Reviews
  • Victoria Court, Ilkeston
Anchor's Victoria Court in Ilkeston provides residential and dementia care for up to 40 customers in homely and comfortable single en suite rooms. The home is located within its own grounds and overlooks Victoria Park.

Anchor operates the home on a not-for-profit basis. By reinvesting money made back into its properties and services, the group is able to continually raise standards and provide a high-quality service.

Anchor’s customers are provided with detailed care plans which are carefully created in conjunction with loved ones to ensure individual needs are met, even if they should change.

Dementia care is available at Victoria Court, where staff receive continuous training to ensure they can provide the best service possible for residents with dementia. A high level of service is provided by getting to know customers and building strong relationships between staff, customers and loved ones.

Anchor is England's largest not-for-profit provider of care and housing for older people.
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Care Provided by Victoria Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1006
  • Self-Funded Residential Dementia Care: from £1006
  • RESPITE Self-Funded Residential Care: from £1006
  • RESPITE Self-Funded Residential Dementia Care: from £1006

Colleagues at Victoria Court will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Victoria Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Lisa Cox (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • Visitors are welcome at Victoria Court.

Parking

  • Onsite parking is available, including disabled spaces.

Victoria Court Reviews (65)

9.8

Victoria Court has a Review Score of 9.8 (9.849) out of 10, based on 19 reviews in the last 2 years.
Over all time Victoria Court has 65 reviews.

Overall Experience
  • 46
  • 16
  • 3
  • 0
  • 0
Date Published
  • 65
  • 5
  • 12
  • 19
  • 46
Reviewer Connection to Victoria Court
  • 23
  • 11
  • 8
  • 5
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 65, showing 61-65
Review from N P (Resident) assisted by family/friend published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very comfortable home, nice staff, decent food, decent entertainment.
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Review from Marga H (Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I don't need to access much care/support.
Victoria Court feels a safe and homely place and the company of other residents is appreciated.
I don't feel isolated. Friendly attention is usually available from staff.
Quality of food provided is variable and can be bland, either under or overcooked at
times. I am aware that all tastes can't be catered for all the time.
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Review from Joanne (Aunt of Resident) published on 13 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with service and care received. Lovely place, staff fantastic- good food and nice rooms. Staff nice, helpful and kind.
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Review from J C (Daughter of Resident) published on 13 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother lived at Victoria Court for two years, regarding it as her home. She enjoyed the company of the staff, who she felt were her friends, At the end of her life, the home could not have done better in handling a difficult situation and was able to stay in her room with the medical attention and
companionship she needed, right to the end. We would like to thank all who were involved.
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Review from Helen C (Daughter of Resident) published on 9 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad (87) got very ill with a UTI, went to visit next day and he went into respite the following day after a hurriedly arranged meeting. My Dad was in a state when he arrived. Dirty clothes, unwashed, very sleepy. The next day he was clean and smart, haircut, toenails done and most importantly a smile.
Very supportive to the family and Dad.
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Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Victoria Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.849 for Victoria Court is calculated as follows: ( (192 Excellents x 5) + (32 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 225 Ratings = 4.849
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria Court is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (0)

There are no team members posted.

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