Victoria Court

Nesfield Road, Ilkeston DE7 8BJ
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9.8 63 Reviews
  • Victoria Court, Ilkeston
Anchor's Victoria Court in Ilkeston provides residential and dementia care for up to 40 customers in homely and comfortable single en suite rooms. The home is located within its own grounds and overlooks Victoria Park.

Anchor operates the home on a not-for-profit basis. By reinvesting money made back into its properties and services, the group is able to continually raise standards and provide a high-quality service.

Anchor’s customers are provided with detailed care plans which are carefully created in conjunction with loved ones to ensure individual needs are met, even if they should change.

Dementia care is available at Victoria Court, where staff receive continuous training to ensure they can provide the best service possible for residents with dementia. A high level of service is provided by getting to know customers and building strong relationships between staff, customers and loved ones.

Anchor is England's largest not-for-profit provider of care and housing for older people.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1006
  • Self-Funded Residential Dementia Care: from £1006
  • RESPITE Self-Funded Residential Care: from £1006
  • RESPITE Self-Funded Residential Dementia Care: from £1006

Colleagues at Victoria Court will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Victoria Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lisa Cox (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Victoria Court directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (2)

Visiting

  • Visitors are welcome at Victoria Court.

Parking

  • Onsite parking is available, including disabled spaces.

Victoria Court Reviews (63)

Total of 63, showing 41-60
9.8

Victoria Court has a Review Score of 9.8 (9.817) out of 10, based on 18 reviews in the last 2 years. Over all time Victoria Court has 63 reviews.

Overall Experience

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Date Published

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Review from Olivia T (Respite Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made to feel very welcome from the start. Very pleasant staff who are always willing to help you or to listen. The care home is very clean and nothing is too much trouble for anyone. I would definitely recommend this home and I would certainly go back.

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Review from Gerry B (Niece of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 95-year-old aunt has been a resident at Victoria Court for over 18 months. We have had previous experience of care homes in the area and we have been very impressed by the care and communication by the staff during this very difficult time, FaceTime calls were facilitated very quickly after lockdown
and our aunt has seemed very settled and comfortable right from the start. We've been extremely impressed overall. Well done!

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Review from John A (Nephew of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Victoria Court, Ilkeston, for four years and is very happy and well looked after. The staff are very friendly and caring and all seem to be local. It was particularly nice to know that she was being cared for and had plenty of company and contact with others during the Covid restrictions.

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Review from Clare R (Daughter of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been at Victoria Court for over a year now. Although it has been a very challenging time due to Covid, my Mum has always been treated fairly with care and dignity.
The staff are very friendly and do their utmost to provide and cater to all my Mum's needs. Visits are conducted with care
and attention to detail, all PPE for visitors is provided and safety guidance is provided and adhered to. Communication between myself and the staff is excellent and nothing is too much trouble. Overall, my Mum is receiving good care and is happy.

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Review from June P (Daughter of Resident) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

From what I saw I was more than happy to have my father stay at this home but once my father had passed I was very disappointed with the way his clothes and personal items were handed to me. Also, the cleanliness of his clothes plus some of his personal items were broken and covered in mould.

Reply from Julie McLean, Manager at Victoria Court

Thank you for taking the time to review Victoria Court and we apologise that you feel your father’s belongings were not returned in a satisfactory condition. We will be happy to discuss this at a mutually convenient time.

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Review from Richard S (Nephew of Resident) published on 5 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The genuine caring nature of the staff is excellent. The staff team complement each other well and the various services work together to make Victoria Court a friendly and safe environment to live. The link with the nurse practitioner is a strength and the administrator is very thorough and empathetic
when dealing with both residents and family.
My Dad had a happy stay in Victoria Court, the food was good and provided whenever he needed it. Until illness overtook him he was able to get out and about within the local area to the shops, park and cricket ground. It is a pleasant area to explore which added to his happiness staying there.

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Review from Hilary L (Daughter of Resident) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Victoria Court for 8 years. She was always happy here and considered it to be her home. The carers have always considered mums feelings, they also encourage her to engage in activities she enjoyed. The end of life care and support for mum and I was above and beyond. I have
no hesitation in recommending Victoria Court.

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Review from D H (Resident) assisted by family/friend published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

A table was requested in my room for drinks, breakfast etc. and never appeared during my stay. Slight pressure to go to bed early. Food and drinks good but not always hot. Privacy was good in communal areas for when family visited.

Reply from Julie McLean, Manager at Victoria Court

Thank you for taking the time to review Victoria Court and we are pleased that you rate our facilities as good. We apologise that the requested table was not provided during your stay. We fully respect our resident’s preferred routines.

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Review from R S (Son of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service, will use again for respite.

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Review from Megan W (Respite Resident) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went into the care home for 3 weeks care and found it very good. The meals were very good and plenty of it. The place was very clean and tidy. The staff were both very clean and pleasant, also helpful in every way. They did their best to help us pass the time on with singing and entertainment, walks
round the park in wheelchairs. I went in to give my daughter a chance for a holiday, she is my carer and is excellent. I will certainly go in again. I have been back and had dinner with them and have been invited again. My room was quite large and excellent, clean.

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Review from Linda S (Daughter of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Dad was cared for 2 and a half years by staff at Victoria Court. He was happy and settled and well cared for by all the staff. Dad had vascular dementia and sometimes he could be very trying but the care staff always had lots of patience with him and coped well with his situation.

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Review from A S (Daughter-in-law of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with care staff. Most helpful and caring. Always looking at patients best interest. Good communication.

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Review from Gillian S (Partner of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to voice my appreciation for the excellent support and care provided by all the staff. In choosing Victoria Court as a preferred placement I knew from the outset that this was a caring environment as I felt the warmth when entering the door for the first time.
I particularly want to express
my thanks for the manner Victoria Court enabled my partner to reside in the home despite his end of life situation and his previous assessment to be transferred to a nursing home. Staff were sensitive to needs as carer after bereavement.

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Review from M C (Daughter of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Victoria Court provides excellent care and support where residents are treated with dignity. Staff and management are caring and friendly. Residents' individual needs are important and are well catered for.

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Review from Albert G (Resident) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving to live in Victoria Court in April 2017, I have received the utmost care and friendliness.

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Review from Hilda T (Resident) assisted by family/friend published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very satisfied with everything.
I can get up and go to bed at a time that suits me.

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Review from Audrey B (Resident) assisted by family/friend published on 1 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, the care in Victoria Court is good, the staff are caring and attentive. Activities always organised and residents enabled to take part. The district nurse or other medical help is always contacted when required.
Please, can we see a chiropodist regularly I can't remember when we last
saw one!

Reply from Julie Mclean, Home Manager at Victoria Court

Thank you for taking the time to provide a review for Victoria Court and are glad that you find the staff caring and attentive.
We have followed up your query about a chiropodist appointment with the local hospital, who have assured us they have now sent an urgent referral through the post.

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Review from M F (Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with all my care.

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Review from N P (Resident) assisted by family/friend published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very comfortable home, nice staff, decent food, decent entertainment.

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Review from Marga H (Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I don't need to access much care/support.
Victoria Court feels a safe and homely place and the company of other residents is appreciated.
I don't feel isolated. Friendly attention is usually available from staff.
Quality of food provided is variable and can be bland, either under or overcooked at
times. I am aware that all tastes can't be catered for all the time.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Victoria Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Victoria Court is calculated as follows: ( (176 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 213 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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