Lingdale Lodge

My aunt moved into Lingdale lodge in July and has settled really well. She has made a new friend and it's nice to see her chatting and engaging with her and the staff. The staff are all really friendly and the manager is very approachable and hands on. We have made her room personal with her own stuff . The food is really nice. Overall my aunt is happy and I have no worries with her care there.

I have witnessed several instances that cause concern at this home. Residents are left without footwear sitting for hours without pressure cushions and all walking frames are left out of reach so residents can't get up and take themselves to the toilet or to their rooms. I witnessed a lady trying to stand in socks on a slippery floor as she wanted to go to the toilet only to be told to sit down and she had a pad on. Seems like a table is put in front of the residents to restrict them from being able to move. Staff just sit and watch them and very little interaction with the residents. Also transferring residents dangerously not putting brakes on the wheelchair almost causing the resident to fall. Staff are friendly towards visitors but need some serious training. Also the main door is often wedged open causing seriously danger of residents being able to leave the facility, especially when diagnosed with dementia.

I would recommend this home it might be dated but the caring staff more than make up for that

Well where do I start. From when my mum went in until she left, I and other members of my family and a friend noticed things that was going on there and one of the staff told me what they did to one of the residents that was constipated and I heard one of the staff scream at one of the residents when they took him to the toilet. It is dirty and out of date. The manager/and deputy manager and one of the supervisors would do anything to cover their own back. They treated my mum with little respect there were many times she had bruises. She left with bedsores and when they used the transfer equipment, they never put the brakes on and half of the residents were not on pressure cushions. The new care home couldn't believe how she came to them. They are putting in a safeguard on this care home. Please if you are reading this don't let any of your family go there.

Terrible care home, from unexplained bruises to loosing resident's belongings. If you try to talk to the staff about problems they just shrug their shoulders. The management are aggressive and standoffish. We had to get the police involved about bruising so they served my mother in law with 28 days notice to leave, which we still have no explanation for, totally against the law but we could not let her stay there any longer. The new care home have found many pressure sores on her and reported this putting in a safeguard against them. They need investigating.

My husband was here from August to December 2024. My husband had vascular dementia and cancer. I cannot fault the love, care and respect he received from the managers and care staff (givers). Their thoughtfulness both to him and his relatives was second to none.

To be honest we found the staff to have an unfriendly attitude. They didn't even wish her well or say goodbye when she left. Mum had a terrible two weeks at Lingdale. In fact she was so unhappy we were worried she had given up. The only good thing to say was they did some activities with them, but whenever I visited she and everyone else were slumped in their chairs asleep and three carers sat in the middle of the lounge doing very little. Tutting when mum asked to go to the toilet. She looked unkempt it was an awful experience. The rooms were dirty and shabby and the whole place was in need of refurbishment. It cost £950 a week. They should be ashamed of themselves to think the care and conditions they offer are acceptable. What a disgrace!