Spencefield Grange, Leicester, Leicestershire
Spencefield Grange, Leicester, Leicestershire
Spencefield Grange, Leicester, Leicestershire

Spencefield Grange is a luxurious care home, which aims to provide the highest standards of professional care and comfort in a warm, friendly and homely environment. A non-institutional high quality home from home.

Located in Evington, Leicester the home is well situated for residents to take advantage of the local amenities.

The home has a range of facilities for residents including Dementia - Friendly décor and furniture, themed corridors, personalised memory boxes, an innovative sensory room, activities room and much more.

There is a dedicated social activities coordinator in the home who provides a range of entertaining activities and organises trips throughout the year utilising the luxury mini bus.

Hicare understands that each individual has different needs and that’s why Spencefield Grange provide person centred care to support and care for each individual as required. Fully trained and carefully selected staff encourage residents to retain their own independence and are on hand to support.

Group: Hicare Ltd

Person in charge: Amanda Cooke (Registered Manager)

Local Authority / Social Services: Leicester City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Epilepsy • Hearing Impairment & Deafness • Huntington's Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Gujarati, Hindi, Panjabi, Punjabi

Single Rooms: 58

Shared Rooms: 1

Rooms with ensuite WC: 57

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Spencefield Grange: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Spencefield Grange has a Review Score of 9.6 (9.557)

The Review Score of 9.6 (maximum of 10) for Spencefield Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 41 Reviews over all time. This Average Rating is also the rating value for Spencefield Grange in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 30 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.557 for Spencefield Grange is calculated as follows: ( (307 Excellents x 5) + (142 Goods x 4) + (35 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 485 Ratings = 4.557

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Spencefield Grange is based on 30 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 30 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    26
  • Good
    13
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Spencefield Grange?

  • Extremely LIKELY
    35
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Spencefield Grange

  • Daughter of Resident/Service User
    13
  • Friend of Resident/Service User
    7
  • Resident / Service User
    5
  • Son of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    2
  • more

I found the staff, environment and quality of care excellent.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Very supportive with practical things such as personal care, social interaction with other residents and staff. A very positive approach, good quality of service of high standard.

Overall, very helpful, positive experience a motivational environment for residents during a difficult and vulnerable time of life.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

Outstanding staff.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I quite like the place and my mother seems to be well treated.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Excellent experience, the ethos was amazing. Made to feel very included and very involved and mix with residents. Displays are very nice.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

The food is lovely and the people are really nice.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall, extremely lovely. People are really nice and very helpful. Food is really nice so my mum says.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I am extremely impressed with Spencefield Grange. All the staff are so caring and understanding of my mum's needs and very supportive of me during this difficult and emotional time. I include all the staff when I say that they are outstanding from cleaners, maintenance staff, carers and management everyone is approachable at any time. I can't fault this care home in anyway and my mum is happy and well cared for. I'm surprised how well my mum has adapted considering she previously wouldn't entertain the idea of a care home in the past.

How likely would you be to recommend Spencefield Grange? Extremely Unlikely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are friendly and helpful. They talk encouragingly with the residents and engage a friendly atmosphere. Visitors are warmly greeted and residents are encouraged to use the facilities this house has to offer.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

A very caring home where the staff are very friendly. They treat dad as a person and not just a number.
The home has a very welcoming atmosphere where a cup of tea of even a meal is on offer to you when coming through the doors.
All the staff know dad and his needs and more importantly dad know them. The home is a place where the family knows he is safe, happy and well looked after.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very good...

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is light, airy and very clean. The staff and carers are all they need to be, always there for the people take care of. My partner entered the home, her new home as she calls it. She is happier than I've known her to be in the last two years. To me, that says it all.
I miss her but her looking happy is all that matters to me. I've looked after my partner for the last six years until her mood just got so bad. Since she has been here I have my loved one back.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have always found the staff to be helpful and friendly. They keep mum comfortable as she is in bed all the time because of this she and her condition she is unable to join in the activities but I have seen the other staff in action and they provide many activities for the residents which mum used to enjoy before she deteriorated.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very happy home.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I feel that the care my father-in-law receives is excellent.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Generally good all round. Staff and activities are second to none. No complaints.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall the facilities are very good, help is always there for mum when needed. The room is kept clean and tidy and is very comfortable.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very good.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff here are very caring and treat each resident as an individual and cater for their specific needs. The food is excellent and also the refreshments supplied throughout the day are well presented and served with a smile. I feel assured that residents are cared for in an appropriate manner and I have peace of mind which is everything when a loved one is entrusted to the care and responsibility of a home.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

I have found the home adequate, clean and tidy. Staff helpful at all times. I would recommend if needs be.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Carers very helpful. Always informative. My father is happy, warm and fed to his needs.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Good and bad reviews but do eventually get them sorted.

How likely would you be to recommend Spencefield Grange? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My auntie is a frail 99-year-old who is of sound mind. She spent part of December in Leicester Royal infirmary before returning to Spencefield Grange.
Since returning she has settled well and is surrounded by staff who love and care for her so well. She is a lady who has been used to being independent and therefore potentially difficult to please, I'm delighted to say that she really enjoys life at Spencefield Grange. There are always things going on which she can join in with.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very happy with the home. Lovely and friendly.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been in this care home for over two years. I really feel at home here the care staff and management are very helpful and cover for all my needs I love speaking and helping the other residents. The food is great the washing is always done in good time. I love to do the garden for the home. Every year putting in and growing bedding plants so we have a colourful garden. I hope to be in this home for years to come. I am very happy here.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good home, I would likely recommend this place. Very good on the phone and staff are good. No faults.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

We have been visiting Spencefield Grange for about 3 months, 3 times a week and have found the home super. The staff are great and nothing is too much for them to do.
I think the home is wonderful and my friend is very happy and relaxed here.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

- Open to my plan to bring in children from school to sing carols and to me taking a service.
- Would be good to get residents but more eg. to our church coffee morning.

How likely would you be to recommend Spencefield Grange? Neither Unlikely or Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

The place is friendly and welcoming. Staff are always smiling. Residents are nice and clean.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the home very welcoming. Always seems clean and staff more than helpful. I'm glad my friend is here he has all his needs attended to in a dignified and respectful way. I do like visiting especially sitting in the garden in the summer.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very nice and warm. Clean. Nice food. Staff are good.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have no complaints with this home. The care staff and management are great and very welcoming.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good caring staff who provide help and assistance. they give plenty of activities for the able. Seem to be short of staff at weekends, otherwise happy with care provided for my brother.

How likely would you be to recommend Spencefield Grange? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The home is very good. The staff are professional, caring and friendly. I would recommend the home to friends who may be looking for a care home for their relative. I haven't had any concerns since my dad's been in the home but I know that if I did I could talk to the manager or staff.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Love coming and visiting staff and friends, all lovely people. Always lots going on.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Helpful staff, they listen to what you have to say. Meals are good and always fresh, and they have plenty of choice.

How likely would you be to recommend Spencefield Grange? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum seems to like it and that's all that matters to me.

How likely would you be to recommend Spencefield Grange? Neither Unlikely or Likely

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Good

I think the home is lovely. Everyone is lovely I get along with everyone. The rooms are very comfortable and the food is very nice.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are always happy to listen and are very supportive. Thank you.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very nice and caring staff, came to visit Queens 90th street party day and it was a lovely day of fun.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I feel the home provides everything my mum needs, she is very settled, the staff are great with mum and do everything they can to keep her clean and happy. The staff are very approachable and I would recommend this home to anybody looking.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Care Home Idol 2016

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