Spencefield Grange

My mum was a resident in the care for the last 3 1/2 years before passing away on the 18th May, the home made us feel welcome and one staff stood out and had the time of day for mum which was Rama, we will be thankful for all the staff did for mum right up until her last hours.

Our mother had a short stay at Spencefield Grange (respite care). As a family, we would sincerely like to thank Ruby and all her team who took such good care of our mother.

Whilst mother only had a short stay, staff were attentive and responded to our mothers needs.

Our mothers room was kept clean and all staff encouraged our mother to eat at meal times and dressed and washed mother.

My family wishes to thank all staff members at Spencefield Grange Care Home.

My friend was admitted into Spencefield Grange suffering from dementia and self-neglect. She was very underweight (6 stone!). She's been lovingly cared for by the staff now her weight is 7st 3lb. She's entertained every morning in some activity which stimulates her. The food is also really good. The level of cleanliness is beyond reproach. However, the staff are wonderful they simply can't do enough for here it's wonderful to see.

I moved here from another care home this is fantastic staff and care brilliant staff friendly and willing to give help when needed I have now decided to make this my home because I feel safer here the bosses are hands on unlike last care home

Mum was a resident for 3 years before her passing.Her room was always spotless, there is plenty of activities for the residents and everyone knew each other. Staff always cheerful , food looked excellent, plenty of tea breaks residents. I was always told of any health issues immediately and the peace of mind knowing my Mum was being cared for so well was priceless.

My dad has been a resident for nearly 2 years, I can safely say hes loved it there. He's well looked after always clean, fed ( he has a big appetite)and well cared for. The staff are so friendly and always keep me upto date with his needs , the home is always clean and tidy

What an amazing improvement from a year ago... Carehome had an amazing feel to it. Great job. Staff are all amazing. Anyone looking for a carehome for a loved one this is the place. New improvements make you feel your at home.

My mother received the most excellent care and attention during her residency. The staff were caring, patient, attentive and treated her with the utmost dignity. She was well looked after and loved all the way until her passing. During her last few days the staff went above and beyond to ensure she was comfortable and well cared for which made her passing a peaceful one.

My late husband was a resident of Spencefield Grange for 13 months. I was enormously impressed by the kindness and compassion he was shown, even though his behaviour was at times challenging. He was always treated respectfully and with dignity. He had been in a different care home for assessment for three months, where he was neglected and spoken to rudely - as was I. By contrast, the staff at Spencefield were always welcoming and friendly, creating a positive, warm atmosphere.

I am very impressed with the care home they took really good care of my grandad. They are very polite and caring. They show the residents a lot of respect and are very patient with them. They have a good variety of food and drinks. The rooms are very clean for the residents. The staff are always willing to help no matter how busy they are. Very welcoming feeling when you arrive. I would definitely recommend this care home.

My only concern was there was a very strange disinfectant smell on everything.

I have been in the home and it is perfect. The staff are helpful and kind, and there is nothing to regret.

Avoid at all costs! This home is simply terrible. The lack of care to my stepmother was a constant joke. Due to covid, it took me 15 months before I could move her. Dirty clothes, lost clothing, she wasn't showered, very often constantly smelly, clothing damaged. She was not even allowed a towel in their toilets. When she contracted covid the home didn't even bother to inform any family member. Honestly, the list goes on and on. I truly wouldn't leave anyone here.

The customer service and caring for my father were very good. The freedom for him to move around is what was needed for his time spent there. The management and staff were extremely helpful, and phone access to know his condition has been excellent. I am glad my father was happy with his time spent there. Continue the good work.

Da y staff really nice and other day residents are really nice to me.

I enjoy the company of everything and all staff, and my room and everything.

Mum never wanted to go into a home - like so many, but now she wishes she had gone in earlier. The carers she loves and holds very close. She thinks herself so very lucky to be in such a home that really respects and values their clients. I know my mum can be "trifle challenging" at times, but the team seem to "know" their clients and treat them accordingly. I recently travelled from New Zealand to visit my mum and was absolutely astounded by the warmth and care I both saw and received. The activities that are put on are amazing. Well done, team - until next year.

More activities could be appreciated as previous.

Very pleased with Mum, she's well looked after. It will be great when we can come and see her ad-hoc again. Staff friendly, have a great relationship with them.

I have been looked after well. The food is lovely, and the staff and managers are great.