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Barchester Chater Lodge Care Home

High Street, Ketton, Stamford, Rutland PE9 3TJ
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Barchester Chater Lodge Care Home, Stamford
Barchester Chater Lodge Care Home, Stamford
Barchester Chater Lodge Care Home, Stamford

Chater Lodge is a purpose-built home, in the friendly and picturesque village of Ketton, near the market town of Stamford.

A highly trained staff team provides first class residential care, as well as expert care for people with dementia in their Memory Lane Community. Alongside this they offer respite services for those times when you need a break or a change of scene.

Chater Lodge focuses on the individual needs of...  

Care Provided by Barchester Chater Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,167N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Chater Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Zoe Postgate(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (45)
  • Single Rooms with ensuite Wet Room (5)

Barchester Chater Lodge Care Home Reviews (82)

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9.4

Barchester Chater Lodge Care Home has a Review Score of 9.4 (9.422) out of 10, based on 15 reviews in the last 2 years. Over all time Barchester Chater Lodge Care Home has 82 reviews.

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Review from Clare N (Niece of Resident) published on 7 June 2018 Submitted via Postal Card
Overall Experience

A friendly home from home. Carers are very caring to residents. Everyone treated with dignity.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review Clare, all feedback is much appreciated.

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Review from Regina A (Daughter of Resident) published on 30 May 2018 Submitted via Postal Card
Overall Experience

Always welcoming for visitors with a very settled environment. Staff always available which I have not found in other care homes. Activities are very good which is very important to mum. The manager is professional and there is a high standard of care and cleanliness.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review Regina, we appreciate all feedback and very pleased to be of support to you and mum.

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Review from Rebecca W (Daughter of Resident) published on 29 May 2018 Submitted via Postal Card
Overall Experience

I have found the whole team at Barchester Chater Lodge Care Home to be fantastic. After having a major stroke and spending time at the hospital and stroke rehabilitation, mum was told she was unable to return home to her bungalow. She has found this distressing and has been apprehensive about moving into residential care. The management and care staff have been compassionate, understanding and extremely helpful to mum and myself as navigating the care system can be difficult)! We are two weeks in now and mum has settled much better than I expected. The atmosphere and facilities at Barchester Chater Lodge Care Home are wonderful - 100% the right choice!

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for this positive review Rebecca, we are pleased to be able to be able to help and support both you and mum.

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Review from Kate J (Daughter of Resident) published on 16 May 2018 Submitted via Website
Overall Experience
My mother first entered Chater Lodge for respite care last summer following a stay in hospital in Kent. She left in August 2017 and then returned as a permanent resident in October 2017 until her recent death.
From the outset, my brothers, sister and myself found Chater Lodge to be a warm and welcoming place for my mother and for ourselves. They take great effort to ensure the residents have a diverse range of activities and experiences which can be accessed by all, irrespective of their level of mobility. On many occasions I observed residents being treated with kindness, respect and dignity as staff take great care to listen to them thoughtfully. Throughout the home, there is a cheerful and pleasant atmosphere. They are extremely accommodating of visitors at any time and are always able to supply a cup of tea or coffee whenever needed!

More recently, as my mother began to decline, they offered a consistently high level of care for her and gave all family members sensitive support.

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Review from David C (Son-in-law of Resident) published on 12 January 2018 Submitted via Postal Card
Overall Experience
Super Christmas flowing around Chater Lodge.

Lovely tree and decorations, carol singers, a visiting pantomime, individual gifts and lovely food (we joined them for lunch on boxing day).

Throughout the month and the holiday period, staff worked to their regular, high standard.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review David, we appreciate all feedback and it is lovely to hear Christmas was so enjoyable for all.

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Review from Andrew H (Son of Resident) published on 24 October 2017 Submitted via Postal Card
Overall Experience
Staff are very caring and patient. Grounds were well kept.

Room was clean and tidy. Plenty of activities provided.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for taking the time to review us, we appreciate all compliments and feedback.

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Review from Camilla R (Great-Niece of Resident) published on 11 August 2017 Submitted via Postal Card
Overall Experience

I came to visit my great aunt in July and was pleasantly impressed with the care home. What really stood out was the cleanliness of the home, also how caring the staff were. I liked that in the day room, you could hear the music playing and the fish tanks, also how happy the residents looked. I also liked how cheerful the doorbell was.

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Review from Tom B (Great-Nephew of Resident) published on 8 August 2017 Submitted via Postal Card
Overall Experience

My Great Aunt was very well looked after by Charter Lodge for the last few months of her life. The staff were very attentive, kind and treated her with great respect. Just right for such a lady!

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Review from Sarah H (Niece of Resident) published on 7 August 2017 Submitted via Postal Card
Overall Experience
My aunt was with Chater Lodge for only four months, but in that time, at the age of 103, they took so much care of her for which I shall be always grateful. The whole house is kept at such a high level and the staff were amazing. Nothing more could have been done for my aunt's comfort and well being.

I used to come up from Dorset to see her and every time she was full of praises for Chater Lodge.

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Review from Michael P (Nephew of Resident) published on 1 August 2017 Submitted via Postal Card
Overall Experience

My aunt was admitted at short notice on 28th Feb 2017 - she was aged 103 and had fallen at her home. She quickly became well adjusted to life in Barchester Chater Lodge Care Home and became good friends of all the staff. As a doctor, I consider my aunt's care was brilliant.

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Review from T C (Son of Resident) published on 5 July 2017 Submitted via Postal Card
Overall Experience

Both my wife and I are thankful for the care received by my mother in law at Chater Lodge.

Dealing with the administration side, I have found them to be extremely well organised and most helpful.

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Review from Olive N (Resident / Service User) published on 28 June 2017 Submitted via Postal Card
Overall Experience
I can recommend Chater Lodge for its village location and walk around paths. With comfortably arranged rooms, especially the ideal dining room and separate lounge area and decent parking area.
The staff are tops with excellent managers and top hand assistants. All are helpful, kind and are a pleasure to see each daily. Medics are regular visitors.
Requirements for hair, nails and feet, post and papers are all adequate and good visitors are made welcome.
Our daily first class menu for an excellent three course lunch with wine will be hard to beat!!

I am happy in and with Chater and odd visits to other care homes in the area at times, make my decision that I chose well and right in a busy and perfect little village.

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Review from Carol B (Resident / Service User) published on 23 June 2017 Submitted via Postal Card
Overall Experience

I have always found all the staff very friendly and helpful with any problems that may occur. I call at the home many times over each month all the residents seem to be very happy and well cared for.

Reply from Donna, Administrator at Barchester Chater Lodge Care Home
Thank you Carol. Its always a pleasure to see you and positive feedback is always lovely.

From all of us at Chater Lodge

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Review from Susie B (Daughter of Resident) published on 11 January 2017 Submitted via Postal Card
Overall Experience
My mother was in Chater Lodge for the final 18 months of her life. To my amazement as she had always dreaded the idea of a care home. She settled happily immediately. I could not have asked for better care gentle, respectful, caring wonderful care staff and management.

Excellent food service beautifully. Dignity maintained clothes laundered with such care and the recent end of life care could not possibly have been better anywhere. The staff were cheerful and loving and very supportive to me too. Thank you, Chater Lodge.

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Review from R + Y (Grandson of Resident) published on 21 December 2016 Submitted via Website
Overall Experience

We were impressed with the service and care provided by Chater Lodge. They really make such efforts to make sure the residents are comfortable and well-looked after. There were trips, entertainments and staff were all involved in dressing up, which kept my grandmother amused. It is an exceptional care home and we thank all the staff for their hard work in running the place!

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Review from Chloe B (Granddaughter of Resident) published on 21 December 2016 Submitted via Website
Overall Experience

A wonderful, caring and un-institutional set up where all guests are treated with genuine care, affection and individuality by highly professional staff. Guests' individual needs and whims are catered to and relatives and friends are made to feel extremely welcome.

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Review from Chris H (Daughter of Resident) published on 7 October 2016 Submitted via Website
Overall Experience

I am very impressed with the care and ethos of the home. I live a long distance away and it was wonderful to see my Mum so happy and relaxed when I visited yesterday. The staff are always helpful and understanding of the resident's different needs and visitors are made to feel very welcome. I have not seen my Mum so well and so bright for a long time and even her memory loss seemed to have improved! It is so reassuring to know that she is so well cared for and stimulated and has made friends with other residents. A big thank you to ALL the staff so ably led by their manager.

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Review from Jane N (Daughter of Resident) published on 15 September 2016 Submitted via Postal Card
Overall Experience

The staff/management are brilliant. Very supportive, not only to residents but family under stress. The activities have improved greatly. The food is excellent. Doctors visit regularly and we are always informed immediately if there are any problems. The only negatives are that residents tend to lose/hide their dentures. The TV/radio are often on too low, many have hearing problems. Also, the programmes shown are not always appropriate. Main concern- dementia ward- lack of staff at weekends. I have been told it meets government rules. However, I have been visiting on at least 3 occasions when 1 staff member had to deal with bed-ridden residents. I was downstairs getting the tea trolley and residents have fallen. I had to alert staff on my own.

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Review from June S (Daughter of Resident) published on 14 June 2016 Submitted via Postal Card
Overall Experience

Through my experience with Chater Lodge I could not have wished for better care, the staff and management were so attentive and pleasant. I couldn't have wished for better care they made our experience at the home all we could wish for, to see our father happy and well cared for in his last days. We as a family can't thank them enough.

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Review from Judy (Daughter of Resident) published on 22 March 2016 Submitted via Postal Card
Overall Experience

Mum has been a resident for 4 years she is now age 95. Her care has been exemplary often in challenging circumstances. Always appropriate, kind, caring and understanding to both mum and myself. It has sometimes been distressing and always handled sympathetically. I cannot speak highly enough of the staff, working hard, paid very little and long hours. My only criticism is you never see any "management" staff at the weekend to be able to discuss any issues that arise.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 April 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (51) & Events (7)

News
  • 23 Jul 2026

    Staff, residents, relatives and the local community came together at Chater Lodge to enjoy a Summer Fete that was held in the home’s grounds on 18th July . Chater Lodge...

  • 16 Jul 2026

    We are celebrating our care staff here at the home and thanking them for all their hard work! Throughout the week we will be handing out little treats to all...

  • 16 Jul 2026

    Happy Father's Day to all the fathers and male role models in our lives. Today, we celebrate the wonderful men in our homes and thank them for the love, guidance,...

Upcoming Events

Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Barchester Chater Lodge Care Home.

Meet the Team (8)

Zoe Postgate
Zoe PostgateJob Title:General ManagerJoined: 2012

Hello. My name is Zoe, and I am the General Manager at Chater Lodge Care Home. I have worked in care settings since leaving school and have worked my way up from apprentice to my current management position. I joined Chater House in 2012 and was soon promoted to Deputy Manager, and then again to General Manager in 2017. I have nearly completed an NVQ Level 5 in Leadership and Management. I take pride in ensuring the whole team provides high-quality care to all our residents, and I enjoy making people laugh and feeling loved.

I like taking on new challenges and learning all the time through new experiences and training. Outside of work, I like to spend my time keeping fit, walking my dogs and sitting in front of a fire reading about my favourite subject - Greek myths.

Mandy Myciuk
Mandy MyciukJob Title:Deputy ManagerJoined: 2017

Hello. I am Mandy and 1 have worked in healthcare since 2000, gaining a wide range of care and nursing experience.

I joined Barchester in 2017, working at a home in Grantham as a Care Practitioner. In 2022 I transferred to Chater Lodge to become Deputy Manager and I am currently studying for a Level 5 Management qualification.

I love getting to know residents so I can make their days at our home as happy and comfortable as they can be.

Outside of work, my interests are cycling, keeping fit and spending time with my family.

Donna Pryor
Donna PryorJob Title:AdministratorJoined: 2009

Hello. I am Donna, the Administrator at Chater Lodge Care Home.

I joined the team in 2009 and have been proud to support the home for many years. Before working in care, I spent several years in a busy sales office in a customer service role, building the organisational and communication skills I use every day.

My role includes finance, data analysis, recruitment and supporting families with the practical side of moving into our home. I love getting to know our residents and their loved ones, and I really value the warm, family atmosphere we have here at Chater Lodge.

I’m known for being energetic and cheerful; outside of work I enjoy gardening and walking my dog.

Maria Durrant
Maria DurrantJob Title:Activities CoordinatorJoined: 2019

Hello. I am Maria and I have lived in Ketton for most of my life.

I worked at the local primary school before joining Chater Lodge in 2019. My first role here was as a Dining Host and have now found my passion in creating an interesting and inclusive programme of activities for all our residents. I like having fun with residents, dressing up, singing songs and celebrating special events. I love being a part of the team here and my career change to Activities Coordinator is the best thing I have ever done.

Marta Labuda
Marta LabudaJob Title:Head ChefJoined: 2018

Hello, my name is Marta and I am the Head Chef at Chater Lodge. I have worked at Chater Lodge since 2018.

Cooking is my passion and has been for many years.

I ensure each resident enjoys tasty and nutritious food. I regularly speak to our residents to ensure the menu meets their tastes and requirements.

Tinumol Thomas
Tinumol ThomasJob Title:Senior CarerJoined: 2023

Tinumol is a Senior Carer at Chater Lodge and takes great pride in delivering care to our residents.

She shows compassion in every aspect of her role and loves to spend time with our residents.

In her spare time Tinumol loves to cook and this is a huge passion for her.

Anthony Perridge
Anthony PerridgeJob Title:Head of MaintenanceJoined: 2023

My name is Anthony but everyone calls me Tony, I am Head of Maintenance here at Chater Lodge. I have been working at Chater Lodge since January 2023. I work closely with both the General Manager and Deputy Manager to make changes within the home that will benefit our residents.

In my spare time, I am part of an amateur dramatics group and enjoy singing various songs, I was also part of a 'Rat pack' group, you will often find me singing to keep our residents entertained.

Michael Cunningham
Michael CunninghamJob Title:Resident AmabassadorJoined: 2024

Michael came to Chater Lodge in the summer of 2023, looking for his own care needs he was apprehensive about coming into a care home, initially he came to Chater Lodge for a short stay and then quickly fell in love with the home, its residents and colleagues that he decided to make Chater his home.

Michael was a Major in the British Army for over 40 years and has had so many life experiences in that time and lived in a variety of locations. He says that since the passing of Irene his loving Wife, he has found the new friendships he has forged at Chater Lodge have helped him with his grief.

Michael is so proud to have become the homes Resident Ambassador and is delighted to be given the opportunity to represent our home.

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