






Chater Lodge is a purpose-built home, in the friendly and picturesque village of Ketton, near the market town of Stamford.
A highly trained staff team provides first class residential care, as well as expert care for people with dementia in their Memory Lane Community. Alongside this they offer respite services for those times when you need a break or a change of scene.
Chater Lodge focuses on the individual needs of...
Care Provided by Barchester Chater Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 45 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Own Furniture if required
- Close to Local shops
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Chater Lodge Care Home for full pricing details and T&Cs.
Contact Barchester Chater Lodge Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Zoe Postgate(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2018
Room Information
- Single Rooms (45)
- Single Rooms with ensuite Wet Room (5)
Barchester Chater Lodge Care Home Reviews (82)
Barchester Chater Lodge Care Home has a Review Score of 9.4 (9.422) out of 10, based on 15 reviews in the last 2 years.
Over all time Barchester Chater Lodge Care Home has 82 reviews.
A friendly home from home. Carers are very caring to residents. Everyone treated with dignity.
Thank you for your review Clare, all feedback is much appreciated.
Always welcoming for visitors with a very settled environment. Staff always available which I have not found in other care homes. Activities are very good which is very important to mum. The manager is professional and there is a high standard of care and cleanliness.
Thank you for your review Regina, we appreciate all feedback and very pleased to be of support to you and mum.
I have found the whole team at Barchester Chater Lodge Care Home to be fantastic. After having a major stroke and spending time at the hospital and stroke rehabilitation, mum was told she was unable to return home to her bungalow. She has found this distressing and has been apprehensive about moving into residential care. The management and care staff have been compassionate, understanding and extremely helpful to mum and myself as navigating the care system can be difficult)! We are two weeks in now and mum has settled much better than I expected. The atmosphere and facilities at Barchester Chater Lodge Care Home are wonderful - 100% the right choice!
Thank you for this positive review Rebecca, we are pleased to be able to be able to help and support both you and mum.
From the outset, my brothers, sister and myself found Chater Lodge to be a warm and welcoming place for my mother and for ourselves. They take great effort to ensure the residents have a diverse range of activities and experiences which can be accessed by all, irrespective of their level of mobility. On many occasions I observed residents being treated with kindness, respect and dignity as staff take great care to listen to them thoughtfully. Throughout the home, there is a cheerful and pleasant atmosphere. They are extremely accommodating of visitors at any time and are always able to supply a cup of tea or coffee whenever needed!
More recently, as my mother began to decline, they offered a consistently high level of care for her and gave all family members sensitive support.
Lovely tree and decorations, carol singers, a visiting pantomime, individual gifts and lovely food (we joined them for lunch on boxing day).
Throughout the month and the holiday period, staff worked to their regular, high standard.
Thank you for your review David, we appreciate all feedback and it is lovely to hear Christmas was so enjoyable for all.
Room was clean and tidy. Plenty of activities provided.
Thank you for taking the time to review us, we appreciate all compliments and feedback.
I came to visit my great aunt in July and was pleasantly impressed with the care home. What really stood out was the cleanliness of the home, also how caring the staff were. I liked that in the day room, you could hear the music playing and the fish tanks, also how happy the residents looked. I also liked how cheerful the doorbell was.
My Great Aunt was very well looked after by Charter Lodge for the last few months of her life. The staff were very attentive, kind and treated her with great respect. Just right for such a lady!
I used to come up from Dorset to see her and every time she was full of praises for Chater Lodge.
My aunt was admitted at short notice on 28th Feb 2017 - she was aged 103 and had fallen at her home. She quickly became well adjusted to life in Barchester Chater Lodge Care Home and became good friends of all the staff. As a doctor, I consider my aunt's care was brilliant.
Both my wife and I are thankful for the care received by my mother in law at Chater Lodge.
Dealing with the administration side, I have found them to be extremely well organised and most helpful.
The staff are tops with excellent managers and top hand assistants. All are helpful, kind and are a pleasure to see each daily. Medics are regular visitors.
Requirements for hair, nails and feet, post and papers are all adequate and good visitors are made welcome.
Our daily first class menu for an excellent three course lunch with wine will be hard to beat!!
I am happy in and with Chater and odd visits to other care homes in the area at times, make my decision that I chose well and right in a busy and perfect little village.
I have always found all the staff very friendly and helpful with any problems that may occur. I call at the home many times over each month all the residents seem to be very happy and well cared for.
From all of us at Chater Lodge
Excellent food service beautifully. Dignity maintained clothes laundered with such care and the recent end of life care could not possibly have been better anywhere. The staff were cheerful and loving and very supportive to me too. Thank you, Chater Lodge.
We were impressed with the service and care provided by Chater Lodge. They really make such efforts to make sure the residents are comfortable and well-looked after. There were trips, entertainments and staff were all involved in dressing up, which kept my grandmother amused. It is an exceptional care home and we thank all the staff for their hard work in running the place!
A wonderful, caring and un-institutional set up where all guests are treated with genuine care, affection and individuality by highly professional staff. Guests' individual needs and whims are catered to and relatives and friends are made to feel extremely welcome.
I am very impressed with the care and ethos of the home. I live a long distance away and it was wonderful to see my Mum so happy and relaxed when I visited yesterday. The staff are always helpful and understanding of the resident's different needs and visitors are made to feel very welcome. I have not seen my Mum so well and so bright for a long time and even her memory loss seemed to have improved! It is so reassuring to know that she is so well cared for and stimulated and has made friends with other residents. A big thank you to ALL the staff so ably led by their manager.
The staff/management are brilliant. Very supportive, not only to residents but family under stress. The activities have improved greatly. The food is excellent. Doctors visit regularly and we are always informed immediately if there are any problems. The only negatives are that residents tend to lose/hide their dentures. The TV/radio are often on too low, many have hearing problems. Also, the programmes shown are not always appropriate. Main concern- dementia ward- lack of staff at weekends. I have been told it meets government rules. However, I have been visiting on at least 3 occasions when 1 staff member had to deal with bed-ridden residents. I was downstairs getting the tea trolley and residents have fallen. I had to alert staff on my own.
Through my experience with Chater Lodge I could not have wished for better care, the staff and management were so attentive and pleasant. I couldn't have wished for better care they made our experience at the home all we could wish for, to see our father happy and well cared for in his last days. We as a family can't thank them enough.
Mum has been a resident for 4 years she is now age 95. Her care has been exemplary often in challenging circumstances. Always appropriate, kind, caring and understanding to both mum and myself. It has sometimes been distressing and always handled sympathetically. I cannot speak highly enough of the staff, working hard, paid very little and long hours. My only criticism is you never see any "management" staff at the weekend to be able to discuss any issues that arise.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 April 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (51) & Events (7)
- 23 Jul 2026
Staff, residents, relatives and the local community came together at Chater Lodge to enjoy a Summer Fete that was held in the home’s grounds on 18th July . Chater Lodge...
- 16 Jul 2026
We are celebrating our care staff here at the home and thanking them for all their hard work! Throughout the week we will be handing out little treats to all...
- 16 Jul 2026
Happy Father's Day to all the fathers and male role models in our lives. Today, we celebrate the wonderful men in our homes and thank them for the love, guidance,...
- 01 Aug 2026Organiser: Barchester Chater Lodge Care Home
- 13 Aug 2026Organiser: Barchester Chater Lodge Care Home
- 22 Aug 2026Organiser: Barchester Chater Lodge Care Home
Awards / Recognitions (15)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Chater Lodge Care Home.
Meet the Team (8)

Hello. My name is Zoe, and I am the General Manager at Chater Lodge Care Home. I have worked in care settings since leaving school and have worked my way up from apprentice to my current management position. I joined Chater House in 2012 and was soon promoted to Deputy Manager, and then again to General Manager in 2017. I have nearly completed an NVQ Level 5 in Leadership and Management. I take pride in ensuring the whole team provides high-quality care to all our residents, and I enjoy making people laugh and feeling loved.
I like taking on new challenges and learning all the time through new experiences and training. Outside of work, I like to spend my time keeping fit, walking my dogs and sitting in front of a fire reading about my favourite subject - Greek myths.

Hello. I am Mandy and 1 have worked in healthcare since 2000, gaining a wide range of care and nursing experience.
I joined Barchester in 2017, working at a home in Grantham as a Care Practitioner. In 2022 I transferred to Chater Lodge to become Deputy Manager and I am currently studying for a Level 5 Management qualification.
I love getting to know residents so I can make their days at our home as happy and comfortable as they can be.
Outside of work, my interests are cycling, keeping fit and spending time with my family.

Hello. I am Donna, the Administrator at Chater Lodge Care Home.
I joined the team in 2009 and have been proud to support the home for many years. Before working in care, I spent several years in a busy sales office in a customer service role, building the organisational and communication skills I use every day.My role includes finance, data analysis, recruitment and supporting families with the practical side of moving into our home. I love getting to know our residents and their loved ones, and I really value the warm, family atmosphere we have here at Chater Lodge.
I’m known for being energetic and cheerful; outside of work I enjoy gardening and walking my dog.

Hello. I am Maria and I have lived in Ketton for most of my life.
I worked at the local primary school before joining Chater Lodge in 2019. My first role here was as a Dining Host and have now found my passion in creating an interesting and inclusive programme of activities for all our residents. I like having fun with residents, dressing up, singing songs and celebrating special events. I love being a part of the team here and my career change to Activities Coordinator is the best thing I have ever done.

Hello, my name is Marta and I am the Head Chef at Chater Lodge. I have worked at Chater Lodge since 2018.
Cooking is my passion and has been for many years.
I ensure each resident enjoys tasty and nutritious food. I regularly speak to our residents to ensure the menu meets their tastes and requirements.

Tinumol is a Senior Carer at Chater Lodge and takes great pride in delivering care to our residents.
She shows compassion in every aspect of her role and loves to spend time with our residents.
In her spare time Tinumol loves to cook and this is a huge passion for her.

My name is Anthony but everyone calls me Tony, I am Head of Maintenance here at Chater Lodge. I have been working at Chater Lodge since January 2023. I work closely with both the General Manager and Deputy Manager to make changes within the home that will benefit our residents.
In my spare time, I am part of an amateur dramatics group and enjoy singing various songs, I was also part of a 'Rat pack' group, you will often find me singing to keep our residents entertained.

Michael came to Chater Lodge in the summer of 2023, looking for his own care needs he was apprehensive about coming into a care home, initially he came to Chater Lodge for a short stay and then quickly fell in love with the home, its residents and colleagues that he decided to make Chater his home.
Michael was a Major in the British Army for over 40 years and has had so many life experiences in that time and lived in a variety of locations. He says that since the passing of Irene his loving Wife, he has found the new friendships he has forged at Chater Lodge have helped him with his grief.
Michael is so proud to have become the homes Resident Ambassador and is delighted to be given the opportunity to represent our home.
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