






Chater Lodge is a purpose-built home, in the friendly and picturesque village of Ketton, near the market town of Stamford.
A highly trained staff team provides first class residential care, as well as expert care for people with dementia in their Memory Lane Community. Alongside this they offer respite services for those times when you need a break or a change of scene.
Chater Lodge focuses on the individual needs of...
Care Provided by Barchester Chater Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 45 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Own Furniture if required
- Close to Local shops
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Chater Lodge Care Home for full pricing details and T&Cs.
Contact Barchester Chater Lodge Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Zoe Postgate(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2018
Room Information
- Single Rooms (45)
- Single Rooms with ensuite Wet Room (5)
Barchester Chater Lodge Care Home Reviews (82)
Barchester Chater Lodge Care Home has a Review Score of 9.4 (9.422) out of 10, based on 15 reviews in the last 2 years.
Over all time Barchester Chater Lodge Care Home has 82 reviews.
Always a lovely atmosphere when visiting my friend, my friend is always very happy and content. Very clean, food is great with great choice on the menu.
Thank you for taking the time to review us, we are really pleased to hear that you enjoy your visits.
The staff are veyr kind and caring. Keen for the residents to enjoy themselves. They look after the family as well. Comfortable rooms, tasty food. We feel the staff are having to work excessively hard to cover everything that is required of them which they do with great humour and willingness, even when fully stretched.
Thank you for your kind review, we appreciate all feedback and will continue to support you all in every way possible.
They have worked so hard to ensure the safety, care and wellbeing of their residents.
When you enter, it is not like you are entering into a care home, it is more like your front room! The residents are so relaxed and happy.
You feel very at ease.
The staff are so welcoming, and the staff on activities makes you feel young again with her enthusiasm.
Well done everyone, 100% recommend.
Thank you for your lovely feedback, Julia; we really appreciate you taking the time to share your thoughts with us.
Really pleased to be able to visit my mum in the covid secure visiting pod on the patio at Chater Lodge. Over the summer and autumn 2020, I had visited Mum outdoors at a 3-meter distance which was, at times, difficult as I was too far away to get much response. Visiting Mum in the pod was much happier as she was able to recognise me, being much closer, smile, wave and interact. I was grateful that she was accompanied by a member of staff during the visit which helped her to keep focussed and I left our visit feeling we had both had a very positive meeting.
Thank you so much for the feedback, Karen, we are all really pleased that the winter visits are able to go ahead in comfort and warmth.
My mum has been at Chater Lodge since 2015 and is very settled there. The standard of care is extremely good, the staff are kind, cheerful and very patient. During the pandemic, they have worked so hard to maintain a sense of normality and I am very grateful for all their hard work at such a challenging time. There is a real sense of family at this care home, the staff are interested in the residents and are always happy to answer any queries or concerns.
Thank you so much for taking time to review us Nicky, all of the team will appreciate your kind words.
Can't thank the home and the staff enough for taking such good care of Mum during this pandemic. During this time, I had lost my dad and my son-in-law and had a serious road traffic accident, so it was extra hard for me and my family. The staff made regular face time calls with me to allow me to see and speak to my mum, and now I've been allowed to visit her in the garden, which has been lovely.
Dear Jane, thank you so much for taking the time to review us. Your kind words are very much appreciated by us all and we are really pleased the visits are going well.
The manager is excellent and always has time to talk about any health concerns or general inquiries, and she acts immediately.
I know my father is happy and well-cared which gives me peace of mind.
Thank you to everyone in Chater.
Thank you so much for taking time to review us, Rachel, we all really appreciate the feedback and it gives the team a real boost.
My Mother has been a resident at Chater Lodge for the last year and has settled in so well. She is happy and contented and extremely well looked after. During the last few months and due to the Coronavirus and no visitors allowed, the Staff at Chater Lodge have gone that extra mile to keep my Mother and all the residents safe, happy and life as normal as possible. A huge responsibility and my family and I are very grateful.
Thank you so much for the review and kind words Christine, we hope to see you soon.
Since my Mother became resident in Chater Lodge she, and all the family, have been treated with great patience and kindness. At this extremely difficult time, they have adapted very well to keep me and my family in touch with Mum in alternative ways and we are all very grateful to all the carers at Chater for the work they do and the love they show.
Thank you very much for taking the time to review us, this is much appreciated by the whole team.
The staff deserve a medal for their perseverance under these conditions.
Hoping that this is soon all over and that we can visit again.
Thank you for taking the time to review us David, this means a lot to the whole team and we also hope to see you again soon.
Mothe has been at the care home for 14 months now, The transformation in Mum is quite amazing, she is so content and so well cared for. Yesterday took her downstairs to have a sing-a-long and a dance, the singer's wife commented on the home being the nicest they have been to, (they go all over the area). The manager has seemed to have got herself a 'great' team. I go most days and the atmosphere is like a lovely, caring family. I am so happy for my mum. 10/10
Thank you for your lovely review Joanna, I really do have a great team and will share your thoughts with them.
Food delicious but filling three-course lunch, rather filling but neatly dished, chef employed. Prefer less food over 24 hours.
Storage for blouses and trousers in wardrobe and chest of drawers. Good quick washing facilities for clothes but every article requires to be marked with room number.
Easy to speak with relations or friends on normal phone lines.
All reasonably priced.
Thank you for taking the time to review us. I will share your kind words with the team.
Mum is a new resident. I am so pleased and relieved how easy the transition into Chater Lodge has been. Mum did not want to leave her home at the age of 89 but now she doesn't want to leave her new home at Chater House!! Lovely staff, so accommodating - five-star.
Thank you for your review, Katie, we appreciate all feedback and I will share your lovely words with the team.
My father came into Chater Lodge in the latter stages of his disease, when his wife (also in her 90s) could no longer care for him at their home; both were in need of respite. From the very first contact, when the manager and a member of staff came to our home to complete a questionnaire regarding our needs, they could not have been more attentive, professional and caring. As my father moved in and his reception was extremely well handled - he was immediately at home, despite this (obviously) being an unknown environment to him. Thereafter, he spent some 20 days at Charter Lodge during which I cannot speak too highly of the care he received. As his illness progressed, Charter Lodge continued to nurture and care for him in a very dignified way. And, during his last few days, when it was evident that he would not be coming home, Charter Lodge kept us closely informed of developments (this they did despite the fact that we were visiting him each day as well). He died peacefully with a member of staff at his side. Thank you all.
Thank you for your lovely review Alison, it was an honour to have been a part of your lives when you needed us and I will share your review with the team.
Barchester Chater Lodge Care Home is beyond doubt head and shoulders above all other old people's homes in and around Stamford. My aunt spent the last months of her life here and died 10th July 2018. Since then I am a Catholic Eucharistic minister taking Holy Communion to one of the residents and never ceased to be impressed by the care she receives. I also go to other homes in Stamford and this is the best.
Thank you for this lovely review Elizabeth and the support your offer residents within our home.
Room very bare. Night time staff are unpleasant and rude. No call button available to be worn (for bathroom, corridors etc). Pain management not dealt with. Didn't call a doctor when requested (by daughter). Night time calls unanswered - not enough staff. Everyone just did their job - no one was 'caring'. No other rooms available but being in 'memory unit' unpleasant and frightening.
I am sorry to hear that the arrangements agreed prior to your stay were unsatisfactory. We retain records relating to all respite residents and I would be happy to discuss this further at your convenience.
My mother-in-law has really settled in and tells me that she is "good mates" with all the staff.
The Lodge has a lovely homely feel to it and we are so pleased that our loved one is cared for so well.
Thank you.
Thank you for your review, it is really appreciated.
A really super care home!
Thank you for your lovely review, it is very much appreciated and we hope dad visits again.
Last October my elderly Mother-in-laws health and ability to care for herself had declined and she needed residential care. Chater Lodge had a vacancy and she entered their care, sadly her health declined further and following a period of palliative care died in March this year. All through this period, the staff treated her with great dignity and compassion, they offered genuine sympathy and made all members of the family welcome and offered support beyond what would be reasonable to ask for in the difficult circumstances at the end of my Mother-in-laws life.
The rooms, dining areas and external areas were always clean, well presented and attention was paid to ensuring a pleasant and homely feel to the accommodation.
I and the family are deeply grateful to the staff and management of Chater Lodge for being there at a time when many of us were overwhelmed by the demands of caring for a frail woman whom we loved very much. So simply thank you!
Thank you for these kind words Pete, they are much appreciated by all of us.
The Family all feel so fortunate to have found Chater Lodge. It is always so clean and tidy, and above all very homely. The staff know Mother and her funny ways and treat her as an individual, kindly and professionally. She is always beautifully dressed and visitors made to feel very welcome, whatever time of day they go.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 April 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (51) & Events (7)
- 23 Jul 2026
Staff, residents, relatives and the local community came together at Chater Lodge to enjoy a Summer Fete that was held in the home’s grounds on 18th July . Chater Lodge...
- 16 Jul 2026
We are celebrating our care staff here at the home and thanking them for all their hard work! Throughout the week we will be handing out little treats to all...
- 16 Jul 2026
Happy Father's Day to all the fathers and male role models in our lives. Today, we celebrate the wonderful men in our homes and thank them for the love, guidance,...
- 01 Aug 2026Organiser: Barchester Chater Lodge Care Home
- 13 Aug 2026Organiser: Barchester Chater Lodge Care Home
- 22 Aug 2026Organiser: Barchester Chater Lodge Care Home
Awards / Recognitions (15)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Chater Lodge Care Home.
Meet the Team (8)

Hello. My name is Zoe, and I am the General Manager at Chater Lodge Care Home. I have worked in care settings since leaving school and have worked my way up from apprentice to my current management position. I joined Chater House in 2012 and was soon promoted to Deputy Manager, and then again to General Manager in 2017. I have nearly completed an NVQ Level 5 in Leadership and Management. I take pride in ensuring the whole team provides high-quality care to all our residents, and I enjoy making people laugh and feeling loved.
I like taking on new challenges and learning all the time through new experiences and training. Outside of work, I like to spend my time keeping fit, walking my dogs and sitting in front of a fire reading about my favourite subject - Greek myths.

Hello. I am Mandy and 1 have worked in healthcare since 2000, gaining a wide range of care and nursing experience.
I joined Barchester in 2017, working at a home in Grantham as a Care Practitioner. In 2022 I transferred to Chater Lodge to become Deputy Manager and I am currently studying for a Level 5 Management qualification.
I love getting to know residents so I can make their days at our home as happy and comfortable as they can be.
Outside of work, my interests are cycling, keeping fit and spending time with my family.

Hello. I am Donna, the Administrator at Chater Lodge Care Home.
I joined the team in 2009 and have been proud to support the home for many years. Before working in care, I spent several years in a busy sales office in a customer service role, building the organisational and communication skills I use every day.My role includes finance, data analysis, recruitment and supporting families with the practical side of moving into our home. I love getting to know our residents and their loved ones, and I really value the warm, family atmosphere we have here at Chater Lodge.
I’m known for being energetic and cheerful; outside of work I enjoy gardening and walking my dog.

Hello. I am Maria and I have lived in Ketton for most of my life.
I worked at the local primary school before joining Chater Lodge in 2019. My first role here was as a Dining Host and have now found my passion in creating an interesting and inclusive programme of activities for all our residents. I like having fun with residents, dressing up, singing songs and celebrating special events. I love being a part of the team here and my career change to Activities Coordinator is the best thing I have ever done.

Hello, my name is Marta and I am the Head Chef at Chater Lodge. I have worked at Chater Lodge since 2018.
Cooking is my passion and has been for many years.
I ensure each resident enjoys tasty and nutritious food. I regularly speak to our residents to ensure the menu meets their tastes and requirements.

Tinumol is a Senior Carer at Chater Lodge and takes great pride in delivering care to our residents.
She shows compassion in every aspect of her role and loves to spend time with our residents.
In her spare time Tinumol loves to cook and this is a huge passion for her.

My name is Anthony but everyone calls me Tony, I am Head of Maintenance here at Chater Lodge. I have been working at Chater Lodge since January 2023. I work closely with both the General Manager and Deputy Manager to make changes within the home that will benefit our residents.
In my spare time, I am part of an amateur dramatics group and enjoy singing various songs, I was also part of a 'Rat pack' group, you will often find me singing to keep our residents entertained.

Michael came to Chater Lodge in the summer of 2023, looking for his own care needs he was apprehensive about coming into a care home, initially he came to Chater Lodge for a short stay and then quickly fell in love with the home, its residents and colleagues that he decided to make Chater his home.
Michael was a Major in the British Army for over 40 years and has had so many life experiences in that time and lived in a variety of locations. He says that since the passing of Irene his loving Wife, he has found the new friendships he has forged at Chater Lodge have helped him with his grief.
Michael is so proud to have become the homes Resident Ambassador and is delighted to be given the opportunity to represent our home.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Chater Lodge Care Home to verify any information. View our terms and conditions. Barchester Chater Lodge Care Home has an Enhanced Service -more info.