Barchester Chater Lodge Care Home

Swift to help under difficult circumstances on not knowing when my father would be released from hospital. The staff seem very caring, helpful and are clearly experienced. In the time we have known Chater Lodge so far, we have been very impressed indeed.

Excellent respite stay, looked after and cared for by polite and caring staff, deputy manager had to sort out my medication 3 times as it was prescribed wrong, due to her expert eye danger was averted. 100% plus!

My mother is my father's main carer she is 90 and struggling with her own health. We booked them into Barchester Chater Lodge Care Home for a weeks respite. it has done them both the power of good. They were very well looked after in wonderful surroundings with caring staff. Many thanks.

Always a lovely atmosphere when visiting my friend, my friend is always very happy and content. Very clean, food is great with great choice on the menu.

The staff are veyr kind and caring. Keen for the residents to enjoy themselves. They look after the family as well. Comfortable rooms, tasty food. We feel the staff are having to work excessively hard to cover everything that is required of them which they do with great humour and willingness, even when fully stretched.

Well done everyone, 100% recommend.

Really pleased to be able to visit my mum in the covid secure visiting pod on the patio at Chater Lodge. Over the summer and autumn 2020, I had visited Mum outdoors at a 3-meter distance which was, at times, difficult as I was too far away to get much response. Visiting Mum in the pod was much happier as she was able to recognise me, being much closer, smile, wave and interact. I was grateful that she was accompanied by a member of staff during the visit which helped her to keep focussed and I left our visit feeling we had both had a very positive meeting.

My mum has been at Chater Lodge since 2015 and is very settled there. The standard of care is extremely good, the staff are kind, cheerful and very patient. During the pandemic, they have worked so hard to maintain a sense of normality and I am very grateful for all their hard work at such a challenging time. There is a real sense of family at this care home, the staff are interested in the residents and are always happy to answer any queries or concerns.

Can't thank the home and the staff enough for taking such good care of Mum during this pandemic. During this time, I had lost my dad and my son-in-law and had a serious road traffic accident, so it was extra hard for me and my family. The staff made regular face time calls with me to allow me to see and speak to my mum, and now I've been allowed to visit her in the garden, which has been lovely.

Thank you to everyone in Chater.

My Mother has been a resident at Chater Lodge for the last year and has settled in so well. She is happy and contented and extremely well looked after. During the last few months and due to the Coronavirus and no visitors allowed, the Staff at Chater Lodge have gone that extra mile to keep my Mother and all the residents safe, happy and life as normal as possible. A huge responsibility and my family and I are very grateful.

Since my Mother became resident in Chater Lodge she, and all the family, have been treated with great patience and kindness. At this extremely difficult time, they have adapted very well to keep me and my family in touch with Mum in alternative ways and we are all very grateful to all the carers at Chater for the work they do and the love they show.

Hoping that this is soon all over and that we can visit again.

Mothe has been at the care home for 14 months now, The transformation in Mum is quite amazing, she is so content and so well cared for. Yesterday took her downstairs to have a sing-a-long and a dance, the singer's wife commented on the home being the nicest they have been to, (they go all over the area). The manager has seemed to have got herself a 'great' team. I go most days and the atmosphere is like a lovely, caring family. I am so happy for my mum. 10/10

All reasonably priced.

Mum is a new resident. I am so pleased and relieved how easy the transition into Chater Lodge has been. Mum did not want to leave her home at the age of 89 but now she doesn't want to leave her new home at Chater House!! Lovely staff, so accommodating - five-star.

My father came into Chater Lodge in the latter stages of his disease, when his wife (also in her 90s) could no longer care for him at their home; both were in need of respite. From the very first contact, when the manager and a member of staff came to our home to complete a questionnaire regarding our needs, they could not have been more attentive, professional and caring. As my father moved in and his reception was extremely well handled - he was immediately at home, despite this (obviously) being an unknown environment to him. Thereafter, he spent some 20 days at Charter Lodge during which I cannot speak too highly of the care he received. As his illness progressed, Charter Lodge continued to nurture and care for him in a very dignified way. And, during his last few days, when it was evident that he would not be coming home, Charter Lodge kept us closely informed of developments (this they did despite the fact that we were visiting him each day as well). He died peacefully with a member of staff at his side. Thank you all.

Barchester Chater Lodge Care Home is beyond doubt head and shoulders above all other old people's homes in and around Stamford. My aunt spent the last months of her life here and died 10th July 2018. Since then I am a Catholic Eucharistic minister taking Holy Communion to one of the residents and never ceased to be impressed by the care she receives. I also go to other homes in Stamford and this is the best.

Room very bare. Night time staff are unpleasant and rude. No call button available to be worn (for bathroom, corridors etc). Pain management not dealt with. Didn't call a doctor when requested (by daughter). Night time calls unanswered - not enough staff. Everyone just did their job - no one was 'caring'. No other rooms available but being in 'memory unit' unpleasant and frightening.

Thank you.