Barchester Chater Lodge Care Home

High Street, Ketton, Stamford PE9 3TJ
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9.7 78 Reviews
  • Barchester Chater Lodge Care Home, Stamford
Chater Lodge is a purpose-built home, in the friendly and picturesque village of Ketton, near the market town of Stamford.

A highly trained staff team provides first class residential care, as well as expert care for people with dementia in their Memory Lane Community. Alongside this they offer respite services for those times when you need a break or a change of scene.

Chater Lodge focuses on the individual needs of residents, with a tailored care plan for each person. The whole team is dedicated to providing a quality lifestyle including care, dining experiences, meaningful activities and well maintained facilities.

Care Provided by Barchester Chater Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1102

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Chater Lodge Care Home to find out the exact price for your requirements.

Contact Barchester Chater Lodge Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Chater Lodge Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Zoe Postgate (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (45)
  • Single Rooms with Ensuite Wet Room (5)

Barchester Chater Lodge Care Home Reviews (78)

9.7

Barchester Chater Lodge Care Home has a Review Score of 9.7 (9.721) out of 10, based on 22 reviews in the last 2 years.
Over all time Barchester Chater Lodge Care Home has 78 reviews.

Overall Experience
  • 67
  • 9
  • 0
  • 1
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Date Published
  • 78
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Reviewer Connection to Barchester Chater Lodge Care Home
  • 34
  • 12
  • 5
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
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  • 1
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  • 1
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Total of 78, showing 1-20
Review from Andrew L (Son of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good over all, friendly and family orinated and caring
Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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Review from M W (Son of Resident) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother came into Chater Lodge for respite care but ended up staying as a permanent resident. At one hundred years old and after living independently for so long it took a while to settled into the new routines. She is now happy in her new surroundings.
Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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Review from Karen W (Daughter of Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff here go over and above. Always happy in their work which shows in their caring duties. Activities are planned and welcomed by residents and their families. Staff involve families. I truly feel mum has found her forever home. I can rest knowing she is cared for and respected.
Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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  • Treated with Dignity
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Review from M C (Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I originally came to stay for 2 weeks to see if I wanted to stay. Immediately liked it and rang my daughter to say I wish to stay as I thought it is a very nice home. The staff are very friendly and also very helpful.
Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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Review from A W (Son of Resident) published on 24 March 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Extremely disappointed with the standard of care, the care after my mother suffered an unattended fall at the home, the overall very poor cleanliness of the home, the smell of urine in the rooms and hallways and the customer service. I had intended for my mother to be at the Home permanently but we
withdrew her due to the poor overall Home experience. A written complaint has been submitted to Barchester and this has been forwarded to the CQC. Would not place a relative there. Excessively disappointed.
Reply from Feedback Team, The Feedback Team at Barchester Chater Lodge Care Home
Hi, thanks for leaving your review. We're sorry to hear you remain unhappy following the response you've received to your complaints recently raised to the home. We're disappointed your experience…read more
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Review from Phillippa K (Granddaughter of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You have all accepted + welcomed my Grandma so well; we have all been very nervous about the transition for not only her, but us too. But you have all gone over and above for us all.
We thankyou - all of you.
Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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  • Care / Support
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  • Treated with Dignity
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Review from John C (Son of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Chater Lodge are always warm, welcoming and friendly. it was my mum's 97th birthday and four of us had a lovely lunch followed by a delicious homemade birthday cake. The staff made my mum's day very special and ensured we were all fully catered for and we all had the best of days.
Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from V H (Daughter of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So glad Mum is in such a caring environment, which gives me peace of mind too. Writing this after staying for Mum's birthday - lovely lunch and afternoon, birthday cake = very good and very full! I have noted that sweet is never too sweet, really good and thoughtful. Carers are very caring and have
a good mix of activities. Everyone is very helpful and goes the extra mile with any of my concerns sorted very quickly. It can be difficult being the 'daughter' as we all want the best for our parents. Luckily we found the best.
Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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  • Treated with Dignity
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Review from J K (Daughter of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely welcoming atmosphere. Staff were readily available to both visitors and residents. All staff seem to have a vested interest in the welfare of the residents. We used the quiet room for part of our visit which is well-appointed and away from the busy lounge. It's nice that the bedrooms can be
personalised with bedding, pictures etc. The list of daily/weekly activities cover a wide range of interests and is delivered by a very bubbly and upbeat team. The dining room is very attractive and the food is well portioned. All in all the caring team provide a 'cuddle' of care and each resident is an individual. Came away knowing mum is well cared for and safe and is becoming part of the Chater Lodge family.
Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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  • Care / Support
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  • Treated with Dignity
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Review from M C (Son of Resident) published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is cared for with dignity and she feels very well looked after.
Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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  • Care / Support
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  • Treated with Dignity
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Review from David M (Brother of Resident) published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I have travelled over 200 miles to visit my lovely sister who has been a resident here, at Barchester Chater Lodge Care Home, for several weeks. Prior to our visit, I was somewhat anxious that my sister would be happy and settled here. I am so very pleased to report that she is very happy
with aspects of care that she is receiving. She and my wife and I are all very satisfied with Chater Lodge. To the activities coordinator and all staff, a sincere and very grateful thank you!
Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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  • Care / Support
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  • Treated with Dignity
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Review from Mike H (Son of Resident) published on 14 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been made to feel very welcome. The staff are amazing and friendly and made the transition of my mum going into full-time care very smooth.
Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from John B (Son of Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved to Barchester Chater Lodge Care Home last year. She has been looked after as if a family member. All the staff have shown real genuine care! We are so pleased that, at nearly 98, she is enjoying her twilight time. A special shout out to the events coordinator who encourages Mum to engage.
Mum received her 1939-45 War Medal in a surprise party that the Lodge made possible. We can't recommend this home enough! Thank you.
Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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  • Care / Support
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Review from Alison B (Daughter-in-law of Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited Barchester Chater Lodge Care Home to celebrate Mother-in-law being awarded her WWII General Service Medal by the local Wing Commander. The special party was arranged by family in conjunction with the home's staff, with special thanks to the wonderful activities coordinator for her excellent
input and support and special thanks also to the chef for the delicious food. A lovely time was had by all the family and friends and other residents that attended.
A big 'thank you' to all the home's staff. They really care about the residents and are like a big family.
Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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  • Care / Support
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  • Treated with Dignity
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Review from Andrew B (Grandson of Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Barchester Chater Lodge Care Home hosted a wonderful ceremony for my grandmother's presentation of her war medal.
Fantastic hospitality, thank you.
Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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  • Care / Support
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  • Treated with Dignity
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Review from B B (Daughter of Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is kind, helpful and fabulous! Nothing is too much trouble. We had a medal ceremony for Mum. The catering was outstanding, the staff are fantastic! Thank you. Muum had the biggest smile.
Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from B D (Daughter of Resident) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was presented her Second World War medal for surviving as a W.A.A.F. She has never claimed it and was so surprised when she came into the room and saw how many families, friends, and some residents were there she was so chuffed and surprised to receive her medal. It was presented by the commander
of R.A.F. Wittering and two others. What a happy experience for Mum, who had a beaming smile on her face. Thank you to your staff for such a wonderful experience for us all.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Chater Lodge Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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Review from J B (Granddaughter of Resident) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Charter Lodge Care Home is absolutely brilliant, they all provide brilliant service and care to my Nan. They encourage her to take part in activities and adapt them for her if needed. Today Charter hosted an event for my Nan receiving her World War Two medal, presented by the wing commander of Wittering
RAF. Charter orgainsed for the event, hosted and excelled throughout the whole event. A special mention to the manager, deputy manager, activities coordinator, and chefs for the whole day!
Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home
Thank you so much for taking the time to review us. We are honored to have been a part of such a special occasion.
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Review from E M (Respite Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot describe the care and kindness of the staff which I felt here. They made me so welcome. Friends had recommended here highly so I did not feel the need to visit beforehand. The chefs produced the most delicious meals, beautifully presented and very healthy choices. All the residents I have met
are a delight. I am returning home now restored and healed. A big thank you again.
Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home
Thank you so much for your review. It was a pleasure to have you stay with us.
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Review from P A (Daughter of Resident) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I travelled to see my mother today on her birthday. I booked a table for four people, including my mother, for lunch. The table was decorated beautifully with birthday napkins as well as a birthday banner placed on the wall. The food was delicious, thank you to the chef. The activities coordinator served
us and kept us well entertained. My mother then needed the bathroom and a member of staff and the activities coordinator took her with lots of jollity. My mother thoroughly enjoyed her day and will no doubt enjoy the box of chocolates she was given.
Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home
Thank you for taking the time to review us and for your kind words that will be shared with the team.
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Current Review Score: 9.7 (9.721)

Overview of Review Score

The Review Score of 9.7 (9.721) out of 10 for Barchester Chater Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.721 for Barchester Chater Lodge Care Home is calculated as follows: ( (229 Excellents x 5) + (16 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 262 Ratings = 4.721
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Chater Lodge Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

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Meet the Team (8)

Zoe

Zoe Postgate

Job Title: General Manager Joined: 2012

Hello. My name is Zoe and I am the General Manager at Chater Lodge Care Home. I have worked in care settings since leaving school and have worked my way up from apprentice to my current management position. I joined Chater House in 2012 and was soon promoted to Deputy Manager, and then again to General Manager in 2017. I have nearly completed an NVQ Level 5 in Leadership and Management. I take pride in ensuring the whole team provides high-quality care to all our residents and I enjoy making people laugh and feeling loved.


I like taking on new challenges and learning all the time through new experiences and training. Outside of work, I like to spend my time keeping fit, walking my dogs and sitting in front of a fire reading about my favourite subject - Greek myths.

Mandy

Mandy Myciuk

Job Title: Deputy Manager Joined: 2017

Hello. I am Mandy and 1 have worked in healthcare since 2000, gaining a wide range of care and nursing experience.


I joined Barchester in 2017, working at a home in Grantham as a Care Practitioner. In 2022 I transferred to Chater Lodge to become Deputy Manager and I am currently studying for a Level 5 Management qualification.


I love getting to know residents so I can make their days at our home as happy and comfortable as they can be.


Outside of work, my interests are cycling, keeping fit and spending time with my family.

Donna

Donna Pryor

Job Title: Administrator Joined: 2009

Hello. I am Donna, the Administrator at Chater House.


I joined the team in 2009 as Administration Assistant and was promoted to Administrator in 2016. I have previously had positions with a customer focus, including working for a large supermarket group and also in a bookshop. My administrative experience includes data analysis, sales, finance and staff recruitment. I have an NVQ2 in Business Administration.


I like getting to know residents and hearing their life stories, as well as getting to know their families and I do my best to help people with their move to our home. I am an energetic person, always have a smile and I like to make people laugh. When I am not at work I love to be outside, either in the garden or taking my dog for a walk.

Maria

Maria Durrant

Job Title: Activities Coordinator Joined: 2019

Hello. I am Maria and I have lived in Ketton for most of my life.


I worked at the local primary school before joining Chater Lodge in 2019. My first role here was as a Dining Host and have now found my passion in creating an interesting and inclusive programme of activities for all our residents. I like having fun with residents, dressing up, singing songs and celebrating special events. I love being a part of the team here and my career change to Activities Coordinator is the best thing I have ever done.

Marta

Marta Labuda

Job Title: Head Chef Joined: 2018

Hello, my name is Marta and I am the Head Chef at Chater Lodge. I have worked at Chater Lodge since 2018.


Cooking is my passion and has been for many years.


I ensure each resident enjoys tasty and nutritious food. I regularly speak to our residents to ensure the menu meets their tastes and requirements.

Tinumol

Tinumol Thomas

Job Title: Senior Carer Joined: 2023

Tinumol is a Senior Carer at Chater Lodge and takes great pride in delivering care to our residents. 


She shows compassion in every aspect of her role and loves to spend time with our residents.


In her spare time Tinumol loves to cook and this is a huge passion for her.

Anthony

Anthony Perridge

Job Title: Head of Maintenance Joined: 2023

My name is Anthony but everyone calls me Tony, I am Head of Maintenance here at Chater Lodge. I have been working at Chater Lodge since January 2023. I work closely with both the General Manager and Deputy Manager to make changes within the home that will benefit our residents.


In my spare time, I am part of an amateur dramatics group and enjoy singing various songs, I was also part of a 'Rat pack' group, you will often find me singing to keep our residents entertained.

Michael

Michael Cunningham

Job Title: Resident Amabassador Joined: 2024

Michael came to Chater Lodge in the summer of 2023, looking for his own care needs he was apprehensive about coming into a care home, initially he came to Chater Lodge for a short stay and then quickly fell in love with the home, its residents and colleagues that he decided to make Chater his home.


Michael was a Major in the British Army for over 40 years and has had so many life experiences in that time and lived in a variety of locations. He says that since the passing of Irene his loving Wife, he has found the new friendships he has forged at Chater Lodge have helped him with his grief.


Michael is so proud to have become the homes Resident Ambassador and is delighted to be given the opportunity to represent our home.

Frequently Asked Questions about Barchester Chater Lodge Care Home

What types of Care is Barchester Chater Lodge Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Chater Lodge Care Home have?

There are 45 Single Rooms.

What are the Facilities & Services at Barchester Chater Lodge Care Home?

Own Furniture if required, Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Chater Lodge Care Home to the centre of Stamford?

3.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Chater Lodge Care Home to verify any information. View our terms and conditions. Barchester Chater Lodge Care Home has an Enhanced Service - more info.