Barchester Chater Lodge Care Home

High Street, Ketton, Stamford PE9 3TJ

Barchester Chater Lodge Care Home, Stamford, Rutland
Barchester Chater Lodge Care Home, Stamford, Rutland
Barchester Chater Lodge Care Home, Stamford, Rutland

A purpose-built home, Chater Lodge, is located in picturesque Ketton, near the market town of Stamford.

Professionals provide first-class residential care and expert care for people with dementia in their Memory Lane Community. Alongside this they offer respite and day care services for those times when you need a break.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organised activities for residents.

Group: Barchester Healthcare Ltd

Person in charge: Zoe Postgate (General Manager)

Local Authority / Social Services: Rutland County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Pre admision assessment from fully trained team member. Ages 65+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 45

Rooms with ensuite WC: 45

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Barchester Chater Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 30 Oct 2017

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.7 Barchester Chater Lodge Care Home has a Review Score of 9.7 (9.710)

The Review Score of 9.7 (maximum of 10) for Barchester Chater Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Barchester Chater Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.71 for Barchester Chater Lodge Care Home is calculated as follows: ( (170 Excellents x 5) + (43 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 224 Ratings = 4.71

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Chater Lodge Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 12 Reviews ÷ 9 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Chater Lodge Care Home?

  • Extremely LIKELY
    18
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Chater Lodge Care Home

  • Daughter of Resident/Service User
    7
  • Niece of Resident/Service User
    2
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

Staff are very caring and patient. Grounds were well kept.
Room was clean and tidy. Plenty of activities provided.

How likely would you be to recommend Barchester Chater Lodge Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Zoe Postgate, General Manager at Barchester Chater Lodge Care Home responded to this review on 24 Oct 2017:

Thank you for taking the time to review us, we appreciate all compliments and feedback.

I came to visit my great aunt in July and was pleasantly impressed with the care home. What really stood out was the cleanliness of the home, also how caring the staff were. I liked that in the day room, you could hear the music playing and the fish tanks, also how happy the residents looked. I also liked how cheerful the doorbell was.

How likely would you be to recommend Barchester Chater Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt was with Chater Lodge for only four months, but in that time, at the age of 103, they took so much care of her for which I shall be always grateful. The whole house is kept at such a high level and the staff were amazing. Nothing more could have been done for my aunt's comfort and well being.
I used to come up from Dorset to see her and every time she was full of praises for Chater Lodge.

How likely would you be to recommend Barchester Chater Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Great Aunt was very well looked after by Charter Lodge for the last few months of her life. The staff were very attentive, kind and treated her with great respect. Just right for such a lady!

How likely would you be to recommend Barchester Chater Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My aunt was admitted at short notice on 28th Feb 2017 - she was aged 103 and had fallen at her home. She quickly became well adjusted to life in Barchester Chater Lodge Care Home and became good friends of all the staff. As a doctor, I consider my aunt's care was brilliant.

How likely would you be to recommend Barchester Chater Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Both my wife and I are thankful for the care received by my mother in law at Chater Lodge.

Dealing with the administration side, I have found them to be extremely well organised and most helpful.

How likely would you be to recommend Barchester Chater Lodge Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I can recommend Chater Lodge for its village location and walk around paths. With comfortably arranged rooms, especially the ideal dining room and separate lounge area and decent parking area.
The staff are tops with excellent managers and top hand assistants. All are helpful, kind and are a pleasure to see each daily. Medics are regular visitors.
Requirements for hair, nails and feet, post and papers are all adequate and good visitors are made welcome.
Our daily first class menu for an excellent three course lunch with wine will be hard to beat!!
I am happy in and with Chater and odd visits to other care homes in the area at times, make my decision that I chose well and right in a busy and perfect little village.

How likely would you be to recommend Barchester Chater Lodge Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I have always found all the staff very friendly and helpful with any problems that may occur. I call at the home many times over each month all the residents seem to be very happy and well cared for.

How likely would you be to recommend Barchester Chater Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Donna, Administrator at Barchester Chater Lodge Care Home responded to this review on 23 Jun 2017:

Thank you Carol. Its always a pleasure to see you and positive feedback is always lovely.
From all of us at Chater Lodge

As a Catholic, I take communion to all the old people's homes in Stamford and I can say that this home is head and shoulders better than all the rest. The atmosphere is very relaxed and un-bossy and calm. The staff are very well trained and caring with a nice sense of humour. I am delighted Barchester are now running Chater Lodge. I am sure it will improve enormously.

How likely would you be to recommend Barchester Chater Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Donna Pryor, Administrator at Barchester Chater Lodge Care Home responded to this review on 23 Jun 2017:

Thank you Elizabeth it is always great to hear such positive feedback.
From all of the team at Chater Lodge

My mother was in Chater Lodge for the final 18 months of her life. To my amazement as she had always dreaded the idea of a care home. She settled happily immediately. I could not have asked for better care gentle, respectful, caring wonderful care staff and management.
Excellent food service beautifully. Dignity maintained clothes laundered with such care and the recent end of life care could not possibly have been better anywhere. The staff were cheerful and loving and very supportive to me too. Thank you, Chater Lodge.

How likely would you be to recommend Barchester Chater Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We were impressed with the service and care provided by Chater Lodge. They really make such efforts to make sure the residents are comfortable and well-looked after. There were trips, entertainments and staff were all involved in dressing up, which kept my grandmother amused. It is an exceptional care home and we thank all the staff for their hard work in running the place!

How likely would you be to recommend Barchester Chater Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

A wonderful, caring and un-institutional set up where all guests are treated with genuine care, affection and individuality by highly professional staff. Guests' individual needs and whims are catered to and relatives and friends are made to feel extremely welcome.

How likely would you be to recommend Barchester Chater Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

I am very impressed with the care and ethos of the home. I live a long distance away and it was wonderful to see my Mum so happy and relaxed when I visited yesterday. The staff are always helpful and understanding of the resident's different needs and visitors are made to feel very welcome. I have not seen my Mum so well and so bright for a long time and even her memory loss seemed to have improved! It is so reassuring to know that she is so well cared for and stimulated and has made friends with other residents. A big thank you to ALL the staff so ably led by their manager.

How likely would you be to recommend Barchester Chater Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The staff/management are brilliant. Very supportive, not only to residents but family under stress. The activities have improved greatly. The food is excellent. Doctors visit regularly and we are always informed immediately if there are any problems. The only negatives are that residents tend to lose/hide their dentures. The TV/radio are often on too low, many have hearing problems. Also, the programmes shown are not always appropriate. Main concern- dementia ward- lack of staff at weekends. I have been told it meets government rules. However, I have been visiting on at least 3 occasions when 1 staff member had to deal with bed-ridden residents. I was downstairs getting the tea trolley and residents have fallen. I had to alert staff on my own.

How likely would you be to recommend Barchester Chater Lodge Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

Through my experience with Chater Lodge I could not have wished for better care, the staff and management were so attentive and pleasant. I couldn't have wished for better care they made our experience at the home all we could wish for, to see our father happy and well cared for in his last days. We as a family can't thank them enough.

How likely would you be to recommend Barchester Chater Lodge Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum has been a resident for 4 years she is now age 95. Her care has been exemplary often in challenging circumstances. Always appropriate, kind, caring and understanding to both mum and myself. It has sometimes been distressing and always handled sympathetically. I cannot speak highly enough of the staff, working hard, paid very little and long hours. My only criticism is you never see any "management" staff at the weekend to be able to discuss any issues that arise.

How likely would you be to recommend Barchester Chater Lodge Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mum had a very bad fall in October, the break to her leg was so bad, that she was bedbound for the last two months of her life, she died on 30th December 2015. The staff at Chater Lodge were so compassionate, patient and caring. She was on palliative care for eleven days before she died. The manager is really a credit to you and all the staff and the carer who sat with mum I cant thank them enough! Personally I've been in care for 26 years and don't think you could do better than Chater Lodge.

How likely would you be to recommend Barchester Chater Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been a resident for four months and has received excellent care. He suffers from dementia and has been treated with respect and understanding. The home is clean and attractive - the individual rooms are well furnished and comfortable. The staff are caring, not only to the residents but also to family and visitors. The meals are presented in an attractive way with freshly cooked food and a good variety of dishes.

How likely would you be to recommend Barchester Chater Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This is a very well-run, friendly home. The staff are excellent at answering any queries and have really helped my mum to settle in well, they've also provided some good advice to our family. The atmosphere in the lounge is calm and cheerful, there's always someone around to help the residents if needed. The rooms are well-appointed and very clean. From what I've seen, all the staff work hard to provide a happy, caring environment.

How likely would you be to recommend Barchester Chater Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

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Care Home Idol 2016

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