Loading travel time
Care Provided by Bernadette House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 42 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Price dependent on room
Contact Bernadette House to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- DES Healthcare Ltd
- Private Owned
Person in charge
- Fay Partridge (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2018
Room Information
- Single Rooms (40)
- Couples/Companion Rooms (1)
Parking
- Bernadette House has a sizeable car park for staff and visitors.
Are you the Owner/Manager of Bernadette House?View your Advertising Options
Bernadette House Reviews (28)
3.8
Bernadette House has a Review Score of 3.8 (3.800) out of 10, based on 1 reviews in the last 2 years.
Over all time Bernadette House has 28 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Bernadette House
Loading...
Review from Christine S (Wife of Resident) published on 24 October 2024 Submitted via Website•
Overall Experience
I was unhappy about the care my husband received. The day he went in the bed had not been changed from the previous occupant. My daughter had to tell them that the bed was dirty. But I was very unhappy when I rang the buzzer, the carer who was serving tea turned off the bell, and said he was busy...
I was unhappy about the care my husband received. The day he went in the bed had not been changed from the previous occupant. My daughter had to tell them that the bed was dirty. But I was very unhappy when I rang the buzzer, the carer who was serving tea turned off the bell, and said he was busy with tea. I took my husband to the toilet, he messed himself. There were no gloves or anything to clean up my husband, I used toilet paper and also a flannel. I cleaned the toilet and rang the buzzer for 20 minutes, a carer switched off the buzzer and said they'd come to check on his pad. I told her what happened, they said they would report to the office. His care was okay, but I was just so mad that nobody came to answer the buzzer. What would have happened if he had had a fall trying to get to the toilet himself? He'd already had a few falls in the hospital so all in all, it's a sorry state of affairs. If buzzers are not answered in a care home, was it a one-off, I don't know but my husband passed three weeks later.
↩Reply from Elizabeth Stephens, Director at Bernadette House
We were surprised and disappointed to receive this review, particularly as the reviewer called to thank us for the quality of the care her husband received. All bedrooms are thoroughly cleaned before a new resident is admitted. The family did not advise staff that the bed was dirty, which we assume...
We were surprised and disappointed to receive this review, particularly as the reviewer called to thank us for the quality of the care her husband received. All bedrooms are thoroughly cleaned before a new resident is admitted. The family did not advise staff that the bed was dirty, which we assume they would have done if the bedlinen needed to be changed. The reviewer chose to clean her husband herself and flannels were available in the bathroom for her to do so. All staff carry gloves and they are available on request. The staff member, who was male not female, checked on her husband six times between 17.05 and 20.40. The reviewer's husband did not fall whilst he was resident at our care home. Our staff response time to emergency buzzers averages 32 seconds. Whilst we appreciate that bereavement is upsetting, there is no correlation between her husbands death and his stay at our care home. We are surprised this insinuation has been made.
Review from Nicola R (Daughter of Resident) published on 29 January 2024 Submitted via Website•
Overall Experience
Since my mother has been a resident of the care home, we have nothing but praise for everyone involved. Bernadette House is a very well run, clean care home with lovely staff who my mother has really warmed to, which to be honest was quite a worry before she went there. She has even joined in with...
Since my mother has been a resident of the care home, we have nothing but praise for everyone involved. Bernadette House is a very well run, clean care home with lovely staff who my mother has really warmed to, which to be honest was quite a worry before she went there. She has even joined in with some activities, something we never thought we would see! Thinking back to our worries regarding the big step of 'is it time for a care home?', we can honestly say that it was the right decision and everyone at the care home has made that big step so much easier by making Mum feel welcome and she's looking happier than she has for some time. Thank you.
Review from Zoe B (Granddaughter of Resident) published on 15 January 2024 Submitted via Website•
Overall Experience
My grandmother has been a resident at Bernadette House for a few months now and it very much feels like her home. She is quite a character and can be very demanding so my family was concerned about how the staff would cope. We needn't have worried as the staff are wonderful. They're very patient...
My grandmother has been a resident at Bernadette House for a few months now and it very much feels like her home. She is quite a character and can be very demanding so my family was concerned about how the staff would cope. We needn't have worried as the staff are wonderful. They're very patient and some of them have built up quite a rapport with her.
The staff are welcoming, well trained, kind and compassionate. The home is very clean and the decor is fantastic. There is a seaside scene along one corridor and a street picture from the town centre in the dining room. A lot of thought has gone into making the home an interesting environment for the residents to live.
The staff are welcoming, well trained, kind and compassionate. The home is very clean and the decor is fantastic. There is a seaside scene along one corridor and a street picture from the town centre in the dining room. A lot of thought has gone into making the home an interesting environment for the residents to live.
My family and I would wholeheartedly recommend Bernadette House to anyone looking for a care home.
↩Reply from Elizabeth Stephens, Director at Bernadette House
We are delighted that your grandmother is happy living at Bernadette House. We are very proud of our staff and it's reassuring to know that you find them as wonderful as we do.
Review from Jo Y (Daughter-in-law of Resident) published on 9 August 2021 Submitted via Website•
Overall Experience
This was our family’s first experience of a Care Home and we all had mixed emotions and anxiousness about our precious Dad going into care, to be looked after, towards the end of his life. This was during a difficult time during lockdown. Right from the beginning, we were impressed by the Manager...
This was our family’s first experience of a Care Home and we all had mixed emotions and anxiousness about our precious Dad going into care, to be looked after, towards the end of his life. This was during a difficult time during lockdown. Right from the beginning, we were impressed by the Manager who leads a superb team. At this point, our nerves were dismissed and we all realised that we had found a lovely caring home. Dad had always prior refused to go into a care home. Not once did he mention this again when he was a resident in Bernadette House which just proves that he was happy and was being well looked after by all the lovely, hard-working staff. We can't praise the staff enough for the care they provided right up until the end of his life for which we will be forever grateful. Bernadette House gets a top review from our family, the staff are all genuine and it is clear to see this is not just a job to them.
↩Reply from Elizabeth Stephens, Owner at Bernadette House
We appreciate your positive feedback on our home and our lovely staff. It was a pleasure to get to know your dad and to care for him. We would also like to thank you and your family for the positive and respectful way in which you treated our staff.
Review from Susan F (Daughter of Resident) published on 20 July 2021 Submitted via Website•
Overall Experience
My Mother received only first-class care at Bernadette House. She arrived at the home confused and anxious about leaving her own home, but the staff settled her in with great patience and understanding and as her dementia progressed, watched over her 24 hours a day which gave me great reassurance...
My Mother received only first-class care at Bernadette House. She arrived at the home confused and anxious about leaving her own home, but the staff settled her in with great patience and understanding and as her dementia progressed, watched over her 24 hours a day which gave me great reassurance knowing that help was always at hand.
Due to Covid restrictions at the time, I was not able to visit Mum, but telephone conversations with the staff were always encouraging and supportive. They were doing a marvellous job in difficult and strange times, but were always kind and had time to discuss my mother’s care.
Due to Covid restrictions at the time, I was not able to visit Mum, but telephone conversations with the staff were always encouraging and supportive. They were doing a marvellous job in difficult and strange times, but were always kind and had time to discuss my mother’s care.
All the staff are very professional, friendly, kind and caring and they genuinely enjoy their valuable work. Sadly, during her time there, my mother passed away but she was treated with great dignity and I couldn’t have wished for more. She was always in the safest of hands and if you are looking for care for a loved one, you need look no further than Bernadette House.
↩Reply from Elizabeth Stephens, Owner at Bernadette House
It was a pleasure to care for your mother and we appreciate you taking the time to provide such positive feedback.
Review from James B (Nephew of Resident) published on 23 December 2020 Submitted via Website•
Overall Experience
Bernadette House is in a lovely setting and the care staff are always pleasant and friendly.
Our family are full of praise for the home and know Aunty is happy here.
The activities are varied and engaging which we know is also well received.
Our family are full of praise for the home and know Aunty is happy here.
The activities are varied and engaging which we know is also well received.
The ‘Wish List’ is a great idea and it’s lovely...
Bernadette House is in a lovely setting and the care staff are always pleasant and friendly.
Our family are full of praise for the home and know Aunty is happy here.
The activities are varied and engaging which we know is also well received.
The ‘Wish List’ is a great idea and it’s lovely that the home looks to accommodate the requests however off the wall they are!
I know Covid has presented challenges for all but this seems to have been well managed and is a credit to the care team in these strange times.
Our family are full of praise for the home and know Aunty is happy here.
The activities are varied and engaging which we know is also well received.
The ‘Wish List’ is a great idea and it’s lovely that the home looks to accommodate the requests however off the wall they are!
I know Covid has presented challenges for all but this seems to have been well managed and is a credit to the care team in these strange times.
Thank you Bernadette House!
Review from Philip D (Grandson of Resident) published on 23 November 2020 Submitted via Website•
Overall Experience
My gran has always been very well looked after at Bernadette House. It's wonderful for her but I'm also grateful for the peace of mind it has given my mother too. Visits have been in the garden for the last few months. The home has a new gardener and my mother always comments on how well maintained...
My gran has always been very well looked after at Bernadette House. It's wonderful for her but I'm also grateful for the peace of mind it has given my mother too. Visits have been in the garden for the last few months. The home has a new gardener and my mother always comments on how well maintained the gardens are and what beautiful flowers there are.
Review from Tanya B (Friend of Resident) published on 3 November 2020 Submitted via Website•
Overall Experience
We're living through such challenging times and I would like to thank the staff and managers at Bernadette House for taking such good care of my precious friend who is a resident at the home. It's difficult to visit at present and the facetime calls the staff have organised have given us such a...
We're living through such challenging times and I would like to thank the staff and managers at Bernadette House for taking such good care of my precious friend who is a resident at the home. It's difficult to visit at present and the facetime calls the staff have organised have given us such a boost. I am reassured to know how well looked after she is and the great efforts to which the staff are going to try to keep the home virus free. I can't thank you enough.
↩Reply from Elizabeth Stephens, Director at Bernadette House
We appreciate your kind words of support in these challenging times.
Review from Rupert B (Son of Resident) published on 9 March 2020 Submitted via Website•
Overall Experience
This is an extremely well-run care home. The management team are approachable and available to answer any questions. My mother has advanced dementia but is always treated with dignity and kindness. All the carers know her needs and are very attentive. It is a relief to my family to have the...
This is an extremely well-run care home. The management team are approachable and available to answer any questions. My mother has advanced dementia but is always treated with dignity and kindness. All the carers know her needs and are very attentive. It is a relief to my family to have the reassurance she is in safe hands.
Review from Pat M (Friend of Resident) published on 22 November 2019 Submitted via Website•
Overall Experience
I became aware of Bernadette House through the community Friendship Lunches they organise in my local pub. The meals are a wonderful source of companionship for someone who lives alone like me. The staff at the home are very kind and invite me and the other lunch guests to events at the home. The...
I became aware of Bernadette House through the community Friendship Lunches they organise in my local pub. The meals are a wonderful source of companionship for someone who lives alone like me. The staff at the home are very kind and invite me and the other lunch guests to events at the home. The home is lovely and it’s obvious how happy and well looked after the residents are. I’ve become friendly with one of the residents and it’s nice to have a chat. Can you believe I went there last month to meet penguins! They're always doing something different which makes for a bit of fun.
Review from Judith P (Daughter-in-law of Resident) published on 22 January 2019 Submitted via Website•
Overall Experience
There is always a friendly atmosphere with lots of activities organised. Residents birthdays are celebrated and the chef bakes very good cakes.
There is always a friendly atmosphere with lots of activities organised. Residents birthdays are celebrated and the chef bakes very good cakes.
Review from Pete F (Grandson of Resident) published on 4 January 2019 Submitted via Website•
Overall Experience
My Nan is a resident at Bernadette House. My family very much appreciate how well she is cared for. The staff are very friendly and caring and very patient with Nan and her dementia. Thank you for looking after her so well.
My Nan is a resident at Bernadette House. My family very much appreciate how well she is cared for. The staff are very friendly and caring and very patient with Nan and her dementia. Thank you for looking after her so well.
Review from Claire L (Granddaughter of Resident) published on 12 November 2018 Submitted via Website•
Overall Experience
My Grandmother is a resident at Bernadette House and as I live in Australia, I don't get to visit her very often. I’ve been in England the last couple of weeks and have visited her several times. Gran is very creative and it was amazing to see all the incredible paintings that the residents have...
My Grandmother is a resident at Bernadette House and as I live in Australia, I don't get to visit her very often. I’ve been in England the last couple of weeks and have visited her several times. Gran is very creative and it was amazing to see all the incredible paintings that the residents have painted. The wall mural for the First World War centenary is amazing. There's a lot going on at Bernadette House and I'm really glad Gran isn't bored or lonely.
Review from Julia F (Daughter of Resident) published on 24 September 2018 Submitted via Website•
Overall Experience
Extremely grateful to them for caring for Mum so well after a spell in hospital and being extremely poorly, and going out of their way to ensure she was happy and got her the medical treatment she needed. She is back home now thanks to their dedicated care and attention. A wonderful place.
Extremely grateful to them for caring for Mum so well after a spell in hospital and being extremely poorly, and going out of their way to ensure she was happy and got her the medical treatment she needed. She is back home now thanks to their dedicated care and attention. A wonderful place.
Review from C I (Respite Resident) published on 21 August 2018 Submitted via Review Postal Card•
Overall Experience
We had a pleasant stay.
The room was clean and the staff were very good and helpful.
They seemed like family.
They were amazing, nothing was too much trouble.
The room was clean and the staff were very good and helpful.
They seemed like family.
They were amazing, nothing was too much trouble.
The décor is slightly tired.
We had a pleasant stay.
The room was clean and the staff were very good and helpful.
They seemed like family.
They were amazing, nothing was too much trouble.
The room was clean and the staff were very good and helpful.
They seemed like family.
They were amazing, nothing was too much trouble.
The décor is slightly tired.
Review from Trevor I (Resident / Service User) published on 7 August 2018 Submitted via Review Postal Card•
Overall Experience
The staff and management have always been understanding of our relationship. The food is excellent and the rooms are cleaned every day. Our experience has been exceptional.
The staff and management have always been understanding of our relationship. The food is excellent and the rooms are cleaned every day. Our experience has been exceptional.
Review from A C (Grandson of Resident) published on 7 August 2018 Submitted via Review Postal Card•
Overall Experience
The care given to my grandma was superb at all times.
The care given to my grandma was superb at all times.
Review from Sarah B (Daughter of Resident) published on 28 February 2018 Submitted via Website•
Overall Experience
I am always reassured how well cared for mum is. Nothing is too much trouble for the staff and mum is settled and happy.
I am always reassured how well cared for mum is. Nothing is too much trouble for the staff and mum is settled and happy.
Review from Gary C (Son of Resident) published on 29 January 2018 Submitted via Website•
Overall Experience
Bernadette House is an excellent care home with extremely caring staff and a forward-thinking owner and management team. The staff are to be commended for the care they give to the residents and the way they contribute to the lovely atmosphere in the home.
I have recently had cause to go to a...
Bernadette House is an excellent care home with extremely caring staff and a forward-thinking owner and management team. The staff are to be commended for the care they give to the residents and the way they contribute to the lovely atmosphere in the home.
I have recently had cause to go to a different care home to visit a friend's relative. I'm sure the residents were well looked after but I was genuinely surprised at how different the overall feeling in the home was, it just felt so flat as opposed to the lively feeling that is always evident at Bernadette House.
Review from Penny M (Daughter of Resident) published on 26 January 2018 Submitted via Review Postal Card•
Overall Experience
Efficient, friendly caring staff who always make you feel welcome. Amazing home cooked food. Plenty of activities and always something new. Home from home. Constantly updating and decorating to a high standard. Always available to talk to family/friends and professional to the end. Beautiful...
Efficient, friendly caring staff who always make you feel welcome. Amazing home cooked food. Plenty of activities and always something new. Home from home. Constantly updating and decorating to a high standard. Always available to talk to family/friends and professional to the end. Beautiful gardens for residents/visitors use. Pets allowed and guinea pigs are at the home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 May 2021Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Bernadette House.
Upcoming Events
There are no upcoming events for Bernadette House.
Awards / Recognitions (3)
- 28 Feb 2020Recipient: Bernadette House
- 28 Feb 2019Recipient: Bernadette House
- 01 Apr 2017Recipient: Bernadette House
Accreditations
There are no accreditations posted yet for Bernadette House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Bernadette House
What types of Care is Bernadette House registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Bernadette House have?
There are 40 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Bernadette House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Bernadette House to the centre of Lincoln?
1.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bernadette House to verify any information. View our terms and conditions. Bernadette House has a Basic Service -what a Basic Service includes.