






Hartsholme House is registered for forty-four residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer respite and day care.
Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it...
Care Provided by Hartsholme House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 44 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Hartsholme House for full pricing details and T&Cs.
Contact Hartsholme House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Cheryl Gilderdale (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2005
Room Information
- Single Rooms (44)
- Single Rooms with ensuite Wet Room (2)
Hartsholme House Reviews (102)
Hartsholme House has a Review Score of 9.9 (9.892) out of 10, based on 26 reviews in the last 2 years.
Over all time Hartsholme House has 102 reviews.
My Father stayed at the home for 5 years. The level of care was fantastic. The food was excellent. The staff payed high attention to detail all the time. He was made to feel part of a big family. His room, along with the rest of the home, was always spotless and clean. I would thoroughly recommend Hartsholme House to anyone.
Couldn't ask for a better home for my dad to be cared in. The staff are not only friendly and professional, but they go the extra mile to make me and family feel welcome and involved in my dad's a care.
Thank you for taking the time to write your lovely review, the team really appreciate the kind feedback.
The standard of care and cleanliness continues to remain high despite setbacks (div etc in house). The managmenet lead the way by the quality of their attitude - really caring and great communication. Very reassuring for us as relatives knowing our loved ones are in good hands. Great teamwork. Really appreciate how they are proactive.
Thank you for taking the time to write your review, the team realy appreciate your feedback.
Visit was to see a lond standing, much loved family friend who always says everyone is so kind at Hartsholme.
Thank you for taking the time to write your review, the team really appreciate the feedback.
A first class nursing home. Good staff, well-motivated by a caring team. I sense morale of staff and residents are both high. A welcoming, warm home where you are treated with respect and kindness. Residents always come first. I have visited 4 times, and on each occasion it was a second to none experience. Well done to all.
Thank you for taking the time to write your lovely review, the team really appreciate the kind feedback and are pleased you enjoyed your visits to Hartsholme House.
In Hartsholme House, I see lots of examples of great leadership: Setting an example, being respectful, not only of residents (& their visitors) but also of one another, upholding values of dignity and standards ultimately in the selection of staff who really care about vulnerable people, who speak clearly without impatience of condescenion helping all staff to be leaders and behave accordingly, engaging professionalism so all residents are treated with respect regardless of educational attainment, gender, skin colour, race or religion. I see carers discreetly doing 'the right thing' when no one is watching, eg bringing headgear to protect a resident's head whilst sitting in bright sunshine or checking how a resident acquired scratches on her forearm. HH enriches residents' lives by sharing gardening tasks, hosting religious meetings, and even taking a new resident for walks outside the home, to aid her settling in. From what I see, Hartsholme House is often a joyful place to live with laughter and fun, if you feel like it! Thank you for everything you do for my mother-in-law.
Thank you for taking the time to write your kind review. The team really appreciate the lovely feedback and are honoured that you chose Hartsholme House to care for your mother-in-law
My mother moved here from another care home. We were welcomed from day one. The staff did everything to make my mum feel at ease and comfortable. Throughout her first year here they have been attentive to her needs, shown empathy and kindness and she has even put on weight - which is wonderful. The staff are really caring and communicate effectively with me. I would not hesitate to recommend Hartsholme house - it has to be the best care home in Lincolnshire.
I have always found Hartsholme House to be a clean, warm and friendly environment. The staff promote a positive atmosphere and engage well with all residents. My mother enjoys her time there and always appears positive and energised when I collect her. She participates in the cooking, bingo and other activities provided by the staff. This is an excellent facility managed by caring professional people. I have no hesitation in recommending Hartsholme to anyone.
Thank you for taking the time to write us a review. We're delighted to see how settled your mother is and how much she participates in the activities we have going on at Hartsholme House. We really appreciate your recommendation, thank you.
The staff at Hartsholme House have always treated my friend with the utmost respect and have consistently put their needs first and the senior management are always available to discuss any issues that may arise. It is a lovely place to be, with friendly and dedicated staff who are professional, respectful and caring. The home is clean and the food is good.
I cannot speak highly enough of Hartsholme House, or the staff there. My mum was a resident for over 10 years and I am so thankful that I found Hartsholme. The staff, all of them, knew her and knew her likes and dislikes. They were unfailingly kind, courteous, respectful and caring. Her needs were always put first and they made whatever adaptations and adjustments were necessary. I was always kept informed and consulted. I know that mum was happy, felt safe and cared for. A thank you to everyone from the bottom of my heart.
Thank you for taking the time to write your kind review. We are glad that your mum was happy at Hartsholme House and you were pleased with the care she received. The team really appreciate the kind feedback.
When we meet other residents and their relatives, they also seem happy with the situation and functioning of the staff.
Thank you for taking the time to write your kind review the team really appreciate your feedback.
The administrator is also excellent, she is knowledgeable and gives correct information, is very supportive of families and is kind and helpful to residents and day care service users.
The home is secure, clean and inviting with good facilities and a nice atmosphere.
Thank you for taking the time to write your lovely review. We are pleased to hear you are happy with the care service and support provided to family and residents. The team really appreciate your kind feedback.
Hartsholme house is an excellent care home, all the staff are very caring and support the individuals needs on a daily basis. There is a lot of activities for the residents to enjoy and participate in. I am happy that my parents are safe and well looked after.
Thank you for your lovely review. We are pleased to hear you are happy with the care your parents receive at Hartsholme House and the team really appreciate your lovely feedback
The home is spotlessly clean, warm, homely and the food is prepared by excellent chefs and kitchen staff. Some of the staff have been there a long time which is testament to a good management team. It's a place I would recommend without hesitation.
Thank you for taking the time to write your kind review. We are pleased to hear how happy you are with the care at Hartsholme House, and the team really appreciate your lovely recommendation.
They provide excellent care, residents are treated and cared for as if they were part of their own family.
Staff are happy and always greet you with a smile.
Thank you all.
Thank you for taking the time to write your lovely review. We are pleased to hear how happy you are with the care your mother-in-law receives, and the team really appreciate your kind words.
It is clearly very well staffed with highly competent carers who, without exception are friendly, helpful and appear to enjoy working at Hartsholme House. I want to give a mention to the management, support staff and all who work behind the scenes. All deserve credit.
Thank you for your kind review, the team really appreciate it.
My Dad has been resident at Hartsholme House since Nov 21 and I have nothing but praise for the standard of care he receives. It is not just a place to live but a place to call home. The staff are kind, caring and person centred, respectful of each individuals needs, accommodating their likes and dislikes and embracing their personalities. Dad has always felt safe and settled here, not easy to achieve when you live with dementia, and I am able to relax knowing he is well looked after. I would not hesitate to recommend Hartsholme House to anyone.
Thank you for taking the time to write your lovely review, the team really appreciate the wonderful feedback.
I'm so pleased mum is in Hartsholme House. It's a wonderful care home and I wouldnt want mum anywhere else. The staff are brilliant, so kind and friendly and they genuinely care about the residents. Best decision I made in respect of her care.
Thank you for your kind review, and we are pleased you're happy your Mum is at Hartsholme House.
My mother chose Hartsholme House as respite care for my father in 2020 secretly knowing he would never go home. Mum sadly passed away three months later knowing dad was now being cared for. Hartsholme House has continued to care for dad in the best possible ways, all his needs are met and although he suffers from dementia and Parkinson's and is now completely immobile he continues to thrive. Thank you and congratulations to all the staff for all you do and if any of you should read this now. Merry Christmas.
Thank you for taking the time to write your kind review, the team really appreciate your lovely feedback.
I know people who worry about the care their loved ones are getting in homes. I don't worry about my partner's care at all as the staff are so kind, considerate and never rush the residents or become impatient. There is little turnover of staff, so they get to know the residents well. My partner has been at Hartsholme House for two years now and is gradually deteriorating, as expected. But I have peace of mind as I know he's getting the care he needs.
Thank you for your lovely review, the team really appreciate your feedback.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 September 2024Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hartsholme House.
There are no upcoming events for Hartsholme House.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Hartsholme House.
Meet the Team (4)

The forty three residents at Hartsholme House are looked after by a highly dedicated team of staff that include carers, administrators and ancillary staff. They are led by the Manager who is supported by a Head of Care and a team of Senior Carers.
Cheryl Gilderdale has been the manager of Hartsholme House since April 2012. Cheryl has been with the Trust for over 17 years’ and has great knowledge and experience in caring for the elderly in residential and dementia care settings.
Cheryl has always enjoyed caring for the elderly and in she joined Hartsholme House in 2010 as Head of Care before taking over as Manager
As well as NVQ level 4 in Health and Social Care. She has completed numerous short courses covering all aspects of caring for the elderly these ensure that all residents, residential, and dementia receive the best care from staff. Cheryl has also completed the Alzheimer’s Society leadership training programme, Champions in Dementia, which ensures the appropriate care is maintained for residents with Dementia
Cheryl sets high standards of conduct and performance for herself and her staff. As a result she is proud that the last inspection of the home by- the Commission for Social Care Inspection, has successfully rated them as meeting, or exceeding, the standards of care expected.

Conny is passionate about dementia care and works closely with her team members. She values ideas and suggestions to improve, not only ways of working, but also to promote the quality of life for each individual resident at Hartsholme House and is involved with innovative projects which will benefit the residents. Conny is proud to be part of a team that achieved an ‘Outstanding’ CQC rating in their last inspection, and she works hard to maintain a high standard in person-centred care.
Conny, in her spare time, enjoys reading, playing badminton and spending time with her family.

Paula Robinson is the Head Housekeeper at Hartsholme House and has been with the Trust since 2006.
Paula started as a relief Housekeeper and Laundress and progressed to Head Housekeeper in 2013, achieving her NVQ Level 3 in Hospitality, Supervision and Leadership.
Paula and her team work hard daily to ensure that the home is cleaned to a high standard and enjoys positive feedback from the families regarding the cleanliness of the home.
When Paula is not working, she enjoys spending time with her family and friends, eating out, DIY and gardening.

Tracy is the Administration Assistant at Hartsholme House. She has worked in the Health and Social Care sector since 2004 after working in London as a Portfolio Administrator for many years. Tracy obtained her NVQ level 3 in Business Administration in 2009 and enjoys the varied days that the Health and Social Care sector brings.
After becoming the primary carer for various family members, she understands the challenges that are faced by families when choosing the correct person-centred care provision. She hopes that she, and her family's experience, can help others find the right care provider.
In her free time, Tracy enjoys spending time with family and friends, reading, and watching movies.
Frequently Asked Questions about Hartsholme House
What types of Care is Hartsholme House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hartsholme House have?
There are 44 Single Rooms.
What are the Facilities & Services at Hartsholme House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hartsholme House to the centre of Lincoln?
2.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartsholme House to verify any information. View our terms and conditions. Hartsholme House has an Enhanced Service -more info.