Nene Lodge Retirement Home

224 Bridge Road, Sutton Bridge, Spalding PE12 9SG

Owner: Nathu Ltd

Person in charge: W Britton (Manager)

Local Authority / Social Services: Lincolnshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Equal Opportunities. Ages 65+.

Single Rooms: 30

Shared Rooms: 11

Rooms with ensuite WC: 30

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Nene Lodge Retirement Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.3 (maximum of 10) for Nene Lodge Retirement Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Nene Lodge Retirement Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.87 for Nene Lodge Retirement Home is calculated as follows: ( (20 Excellents x 5) + (3 Goods x 4) ) ÷ 23 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.442 Points relating to the number of positive Reviews for Nene Lodge Retirement Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 2 Reviews ÷ 10.4 Target = 0.192

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.3 Nene Lodge Retirement Home has a Review Score of 8.3 (8.312) from 2 Reviews


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Nene Lodge Retirement Home?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Nene Lodge Retirement Home

  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

My dad went into Nene Lodge for respite care as my mum was taken into hospital and he could not manage on his own. We soon realised we had made the right choice. The owner, manager and careers make a great team, nothing seems too much trouble even though I know my dad was demanding.
He regularly complemented the chef on the meals which was his highlight of the day. His room was large, bright and airy with its own bathroom. There were activities to join in throughout the day if you wanted to participate or just sit quietly in one of the lounges.
Overall, a very nice and friendly environment. I cannot thank the staff and management enough for their help and advice through a very difficult time.

How likely would you be to recommend Nene Lodge Retirement Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

After breaking her leg my mother was fortunate in making Nene Lodge her new home. The detailed approach undertaken by the staff and management team to identify mum’s needs was outstanding. She very quickly felt that this was her home in every sense of the word. Mum enjoyed every aspect of life at Nene Lodge; excellent care, superb meals in a relaxing and well-appointed dining room, a choice of lounges, stimulating company and a range of activities. Most of all she enjoyed the company of the staff who never faulted in giving their time to ensure that mum was enjoying life. It is a very happy and positive environment.
The management and staff are outstanding for their professionalism and passion which means they go that extra mile as a norm. I think Nene Lodge is outstanding because it is staffed by people for whom caring is an innate part of their psychology and this trait is fostered by a perceptive and robust management team who ensure that all in this community are valued.

How likely would you be to recommend Nene Lodge Retirement Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

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