Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
These prices are only a guideline, please contact Whitefriars to find out the exact price for your requirements.
Whitefriars has a Review Score of 9.8 (9.793) out of 10, based on 18 reviews in the last 2 years. Over all time Whitefriars has 80 reviews.
Review from J D (Daughter of Resident) published on 31 March 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Whitefriars
Thanks so much for your comments and I'm glad your father is happy with his room with us. Thanks for sharing with our housekeeper - I'll pass it on to the home manager too as it's always nice to hear positive feedback.
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Review from M O (Husband of Resident) published on 21 March 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Whitefriars
Thank you for your feedback and for taking the time to share it will us. I will make sure the team at Whitefriars see it as I know they appreciate it.
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Review from Katy W (Granddaughter of Resident) published on 27 February 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, Regional Marketing Manager at Whitefriars
Thank you for taking the time to write us a review, and for sharing your experience. I'm sure it will help other families in a similar situation. I'm delighted that your grandma is so happy at Whitefriars. I'll share your feedback with the team as they do love to hear it.
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Review from Carol A (Wife of Resident) published on 26 January 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Freya Higgs, Marketing Administrator at Whitefriars
I am so sorry for your loss and thank you for your kind comment. It is lovely to hear how much of an impression our team and the home made on your husband. I will pass this on to them.
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Review from Sophie D (Granddaughter of Resident) published on 1 December 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Simon R (Son-in-law of Resident) published on 1 December 2022
Submitted via Postal Card •
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5.0 out of 5
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Review from J O (Daughter-in-law of Resident) published on 26 October 2022
Submitted via Postal Card •
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5.0 out of 5
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Review from L O (Son of Resident) published on 26 October 2022
Submitted via Postal Card •
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5.0 out of 5
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Review from J L (Daughter of Resident) published on 7 October 2022
Submitted via Postal Card •
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5.0 out of 5
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Review from M G (Son of Resident) published on 3 October 2022
Submitted via Postal Card •
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5.0 out of 5
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Review from R B (Daughter of Resident) published on 31 August 2022
Submitted via Postal Card •
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5.0 out of 5
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Review from C R (Daughter of Resident) published on 2 August 2022
Submitted via Postal Card •
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5.0 out of 5
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Review from Catherine G (Daughter of Resident) published on 2 August 2022
Submitted via Postal Card •
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5.0 out of 5
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Review from Sandra S (Daughter of Resident) published on 22 June 2022
Submitted via Website •
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5.0 out of 5
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Review from A F (Daughter of Resident) published on 1 June 2022
Submitted via Postal Card •
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4.0 out of 5
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Review from L C (Daughter of Resident) published on 4 May 2022
Submitted via Website •
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5.0 out of 5
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Review from Pauline J (Friend of Resident) published on 22 April 2022
Submitted via Postal Card •
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4.0 out of 5
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Review from Frances O (Daughter of Resident) published on 14 April 2022
Submitted via Postal Card •
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4.0 out of 5
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Review from Su F (Daughter of Resident) published on 12 April 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Barry A (Brother of Resident) published on 10 January 2022
Submitted via Postal Card •
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5.0 out of 5
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The Review Score of 9.8 (9.793) out of 10 for Whitefriars is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.793 for Whitefriars is calculated as follows: ( (172 Excellents x 5) + (38 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 213 Ratings = 4.793
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Whitefriars is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Nov 2019
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Job Title: Home Manager
Joined: 2017
I began my journey with OSJCT in June 2017 as a Senior Carer at Whitefriars Care Home in Stamford. Over the years, I progressed through various roles, including Care Lead, Dementia Lead, and Deputy Manager. In June 2025, I was honoured to be appointed as the Home Manager at Whitefriars, marking a significant milestone in my career.
I have a deep passion for care, particularly for people living with dementia, as this is something very personal to me. The opportunity to make a meaningful impact in their lives is what drives me every day.
I have remained with the Trust because of the incredible opportunities for growth and the alignment of the organisation’s values with my own passion for care. The supportive environment and the Trust's mission to provide high-quality care truly resonate with me, making it a place where I can continue to thrive and make a difference.
I love the direct impact I can have on the residents' lives, as well as the sense of fulfilment that comes from the connections I build with them. The team I work with is also a huge part of what I enjoy about the job, as we work closely together to provide the best care possible. Additionally, the constant opportunity to learn and grow in my role keeps me motivated and engaged. It’s incredibly rewarding to make a positive difference in the lives of those we care for.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whitefriars to verify any information. View our terms and conditions. Whitefriars has an Enhanced Service - more info.
