Whitefriars

Very professional and caring approach while complying with all covid restrictions.

In the current situation and pandemic, I cannot praise the staff at Whitefriars enough. The communication and updates on Dad have been regular when not being able to visit. Dad looks well; he always looks tidy and clean. Now we are able to visit, the set up of this is very organised, and everyone is very welcoming.

Staff always smiling and caring.

Since coming to the home in late August, my father has become a different person in a very good way. The staff are amazing with him. He is so much happier and healthier than in a long time. He is treated with dignity and respect and enjoys the company. My father was giving up on life thinking no one cared but now he laughs and jokes and has a cheeky glint in his eye, which I haven't seen since being a little girl. This home has reunited a father and daughter. Thank you.

My dad was in respite but also, end of life. During his final days, my sister and I were allowed to go and sit with my dad, wearing all the PPE, and the care staff were fantastic. They offered us a drink and let us stay for as long as we wanted. They were always checking on my dad and gave him the care he required. Thank you to all of the carers and staff.

My dad may not have stayed here for very long, but he loved it from the moment he arrived. The staff are fantastic and do an excellent job. We would like to say a huge thank you for making our dad's last days the best they could be.

Willingly recommend to anyone.

From the day in March 2018 when Mum was first admitted to this home, words do not justify the care standards, knowledge of dementia, the will do attitude and friendliness of the carers in both Primose and Jasmine lanes. Not only to the resident but the spouse and family to ensure this difficult and upsetting change of lifestyle is as smooth a transition as possible.

Been to visit my father-in-law on a few occasions always made to feel welcome on my visits. The home is immaculately clean and the staff are very pleasant. The food is of a very high standard having dined there twice recently. Knowing that my father-in-law is well looked after and very happy gives me and my partner peace of mind.

Been twice recently to have lunch. The food was outstanding. My father is well cared for and always clean and tidy. I have no concerns anymore regarding his welfare and would like to thank all the staff at Whitefriars. Keep up the good work all. Thank you.

My mother has lived in Whitefriars for over 2 years. As her only child, and living in France, I depend fully on the support and care of the staff. I can honestly say that without exception, I have found everyone at Whitefriars, from senior management, carers and admin staff, to be extremely professional and caring. My mother is always well dressed and remains extremely happy - and, therefore, so am I. I count myself as very lucky to have found such a lovely home for her.

When I visit I am always impressed by the care and attention given to my Aunt. The patience shown by the staff, quite often under trying circumstances, is exemplary.

My darling husband was at Whitefriars, Stamford for over 2 years. Thankfully he settled in well and was happy and content. For me, it was not so easy. The realisation I could no longer manage to care for my husband at home, and his eventual move into a care home left me completely bereft. My husband's care team was led by the outstanding senior carer, dementia lead and senior carer dementia support, and their dedication, integrity, leadership and clear thinking were exemplary. Along with his key carers, they showed him respect, care, kindness and patience, acknowledging him as an individual, recognising his character and significant contributions of past years.

Working long hours, often under very stressful and difficult circumstances, their kindness, support and understanding was also extended to me. My many wishes for my husband's care were always listened to and accommodated where possible. Over time all of this enabled me to form a good rapport with his care team. This close communication and my very regular visits, allowed me to add my own help and care for my husband and his room.

It is, with much appreciation and heartfelt gratitude, I thank you for all your care. Also, my sincere thank yous to the reception office, housekeeping, laundry, maintenance, chefs and kitchen staff.

However, they do all they can to provide expert care with limited resources.

All the staff are very kind and understanding of her needs (she has Dementia) and allaying her anxieties.

Our experience of the home is very good. They are very caring and look after Mum very, very well. She has improved greatly and social. She is communicating very well and enjoys all activities.

The staff on the dementia unit are all lovely and treat my dad with respect and dignity like he is one of their family members. They keep me up to date with how my dad is and when I visit, which is approximately every 4 weeks, he is always happy. I never have any concerns about his welfare. I would definitely recommend Whitefriars dementia unit to anyone.

Thank you for being our lifeline.

After searching for the right place, as soon as we spoke to the Manager, we knew we had found 'Home'. The Manager leads a very dedicated team and nothing is too much trouble. Everyone is so friendly and helpful, lots going on and lots of laughter.

My husband has settled well and is on good terms with the staff and management. I am always made welcome at any time. There are smiles and a chatty atmosphere. If he has a fall or is not well, I am informed immediately and I am reliably informed by other visitors that they all have similarly been welcomed.