Whitefriars

St Georges Avenue, Stamford PE9 1UN
Review Us
9.8 80 Reviews
  • Whitefriars, Stamford
A warm and friendly atmosphere welcomes you to Whitefriars, where professionally trained staff are on hand 24 hours a day, seven days a week to offer you the support you need, when you need it.

Residents can relax and enjoy a cup of tea with friends and family in one of the sitting rooms or join in one of the regular social activities.

There is a varied programme of activities, entertainment and events, arranged by Activities coordinators around each person's requests, hobbies and interests.

The kitchen team, headed by a professional cook, is proud to offer a varied menu of home-cooked meals to suit individual dietary requirements and preferences.

With a focus on flavour, seasonal produce is used whenever possible and the tasty dishes are carefully balanced to get best nutritional value. And of course families and friends are welcome to join them at meal times.

Show Whitefriars on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1075 – £1240
  • Self-Funded Residential Dementia Care: £1240 – £1345
  • RESPITE Self-Funded Residential Care: £1150 – £1320
  • RESPITE Self-Funded Residential Dementia Care: £1320 – £1380

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Whitefriars to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Shelly Perry (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007
  • Number of floors: 1

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (1)

Whitefriars Reviews (80)

Total of 80, showing 61-80
9.8

Whitefriars has a Review Score of 9.8 (9.793) out of 10, based on 18 reviews in the last 2 years. Over all time Whitefriars has 80 reviews.

Overall Experience

  • 58
  • 20
  • 2
  • 0
  • 0

Date Published

80
9
15
18
62

Review from Z C (Niece of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I visit I am always impressed by the care and attention given to my Aunt. The patience shown by the staff, quite often under trying circumstances, is exemplary.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Judy A (Widow Widower) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My darling husband was at Whitefriars, Stamford for over 2 years. Thankfully he settled in well and was happy and content. For me, it was not so easy. The realisation I could no longer manage to care for my husband at home, and his eventual move into a care home left me completely bereft. My husband's
care team was led by the outstanding senior carer, dementia lead and senior carer dementia support, and their dedication, integrity, leadership and clear thinking were exemplary. Along with his key carers, they showed him respect, care, kindness and patience, acknowledging him as an individual, recognising his character and significant contributions of past years.


Working long hours, often under very stressful and difficult circumstances, their kindness, support and understanding was also extended to me. My many wishes for my husband's care were always listened to and accommodated where possible. Over time all of this enabled me to form a good rapport with his care team. This close communication and my very regular visits, allowed me to add my own help and care for my husband and his room.


It is, with much appreciation and heartfelt gratitude, I thank you for all your care. Also, my sincere thank yous to the reception office, housekeeping, laundry, maintenance, chefs and kitchen staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E M (Daughter of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Whitefriars for five years and I have always felt the staff do a tremendous job. My only comment against Whitefriars is that the food provided could be better. For the amount of money we spend, more variety would be good.
However, they do all they can to provide expert care with
limited resources.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda B (Daughter of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother has been a resident at Whitefriars Care Home for a month now and the staff have been lovely, making her welcome, helping her to find her way around and helping her to integrate with other residents and join in with daily activities.
All the staff are very kind and understanding of
her needs (she has Dementia) and allaying her anxieties.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary N (Daughter-in-law of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of the home is very good. They are very caring and look after Mum very, very well. She has improved greatly and social. She is communicating very well and enjoys all activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra T (Daughter of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has now been at Whitefriars for just over 4 years. In those years, I haven't had any complaints with the care he receives. He is always clean and tidy, as is his room.
The staff on the dementia unit are all lovely and treat my dad with respect and dignity like he is one of their family members.
They keep me up to date with how my dad is and when I visit, which is approximately every 4 weeks, he is always happy. I never have any concerns about his welfare. I would definitely recommend Whitefriars dementia unit to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael (Son of Resident) published on 28 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely grateful to the Manager, Administrator, Head Carer and Carers for their professional care that they have given my mother who has Dementia with Lewy Bodies. The Care Home is warm and friendly, very clean and I know that my mother is 100% safe and is well cared for.
Thank you for being
our lifeline.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter W (Son of Resident) published on 23 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After searching for the right place, as soon as we spoke to the Manager, we knew we had found 'Home'. The Manager leads a very dedicated team and nothing is too much trouble. Everyone is so friendly and helpful, lots going on and lots of laughter.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S L (Wife of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has settled well and is on good terms with the staff and management. I am always made welcome at any time. There are smiles and a chatty atmosphere. If he has a fall or is not well, I am informed immediately and I am reliably informed by other visitors that they all have similarly been welcomed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Monica I (Daughter of Resident) published on 29 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After struggling for several months, to give the adequate care in her own home to our 96-year-old Mum, we found her a place in Whitefriars in Stamford. Although she was only with us another four months. We had peace of mind knowing she was being so well cared for. I and my Family can't thank everyone
enough from the Managers, the Admin staff and the wonderful Care assistants and Volunteers.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L D (Daughter of Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A heartfelt thank you from all of dad's family for all the care and attention given to him and his family while he was in your care, he was treated like a member of the family. We as a family have a great deal of respect to all staff in the daily care given to residents and families. We have always
felt most welcome, the staff being wonderful and very respectful to our elderly father. Special thanks to all the staff on duty the day dad died. Thank you all for being so kind and considerate. Bless you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie P (Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant, good food choice of food. Care staff pleased to help at any time day or night. Some staff go above and beyond their duties.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pete F (Son of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't normally do reviews but my father has been in residence at Whitefriars since July 2015. The care my father receives is excellent and all the staff are brilliant with dad. I am so pleased with fathers care I would recommend Whitefriars Stamford to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul T (Son-in-law of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful place, just like home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine P (Daughter of Resident) published on 22 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A visit to Wizard of Oz pantomime in Peterborough. A ride on the bus and lunch at the Cresset. Dad was reluctant to go, however really enjoyed the show then his meal. Dad was shown so much attention and encouragement by the staff at the home. He was made to feel safe and comfortable. Dad still talks
about his trip to the show!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R F (Resident) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Enjoyed the trip to pantomime and we had a meal also very enjoyable. My first time at the panto and I really enjoyed and want to go on another trip soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shirley J (Daughter of Resident) published on 24 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On a number of occasions I have been visiting and mums teas has just been put down close by her. She is struggling to use cutlery because of arthritic hands but says no to help if offered to cut up food. She has also asked if she can have cheese and biscuits for tea, but this seems to difficult. Yesterday
it was sausage roll and baked beans which she hates! she say she doesn't like to complain because the staff then get grumpy with her. She was also concerned that she cannot have a small amount of money in her room.

Reply from Joanne Barnett, Home Manager at Whitefriars

Thank you for your review and we appreciate your comments. I am sorry that your Mum has had some problems with meals and would like to reassure you that I have taken steps to address this with the chef so that the kitchen team is fully aware of the foods she most likes and dislikes. I can also confirm that cheese and biscuits are always available and the care team will ensure that they bring this to your Mum’s attention each day. We will also explore the possibility of providing her with specially adapted cutlery to assist her; the care team is aware that your Mum may need some help with her cutlery, although you will understand that we do also have to respect our residents’ wishes with regard to support. Next time you are visiting, I would be happy to discuss with you and your Mum the issue you raise regarding private money and the security implications of this, so that we can resolve the matter to your Mum’s satisfaction.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jessie (Daughter of Resident) published on 4 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good review in pleasant, relaxed location lasting 3/4 hour with senior carer, my mother and myself. All aspects discussed from Whitefriars management and care, activities, exercise classes, church services and outings. Care and personal care discussed and more frequent baths requested and requests
for wheelchair (nearly year ago) with doctor to be addressed. Otherwise very good as indicated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Averil F (Daughter of Resident) published on 2 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Last time I reviewed Whitefriars I had a few issues, as as result of these and after speaking to the manager and an admiral nurse a lot of the problems have been resolved or are being addressed. Care for my mother has much improved after talking with the senior and admiral nurse, we have agreed on a
care regime. The security issues are being sorted out with the door and I have been assured that there will be extra cleaning and extra staff during the evening. The atmosphere in Primrose area is much more pleasant and there has been more continuity in staffing. I look forward to seeing a continuing improvement under the new manager.

Reply from Joanne Barnett, Home Manager at Whitefriars

Thank you very much for this review. I am really pleased that you have seen some improvements following your previous comments and will pass this on to my team, who I am sure will appreciate what you have said. I am delighted to have now started as Home Manager at Whitefriars and will look forward to meeting you on one of your future visits to the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret M (Wife of Resident) published on 24 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Owing to managerial and staffing problems not the good level of care we experienced when previously in Whitefriars for respite hopefully this will improve.

Reply from Caroline Alford, Area Operations Manager at Whitefriars

Thank you for your review, which is appreciated. I hope you will be reassured to know that, after a transitional period, we have a new full-time Home Manager taking up her position on 24 August. I am sure, therefore, that you will see an improvement when you next use our services. We look forward to seeing you again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Whitefriars is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.793 for Whitefriars is calculated as follows: ( (172 Excellents x 5) + (38 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 213 Ratings = 4.793

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whitefriars is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (8)

Meet the Team (1)

Louise

Louise Green

Job Title: Home Manager

Joined: 2017

I began my journey with OSJCT in June 2017 as a Senior Carer at Whitefriars Care Home in Stamford. Over the years, I progressed through various roles, including Care Lead, Dementia Lead, and Deputy Manager. In June 2025, I was honoured to be appointed as the Home Manager at Whitefriars, marking a significant milestone in my career.
I have a deep passion for care, particularly for people living with dementia, as this is something very personal to me. The opportunity to make a meaningful impact in their lives is what drives me every day.
I have remained with the Trust because of the incredible opportunities for growth and the alignment of the organisation’s values with my own passion for care. The supportive environment and the Trust's mission to provide high-quality care truly resonate with me, making it a place where I can continue to thrive and make a difference.
I love the direct impact I can have on the residents' lives, as well as the sense of fulfilment that comes from the connections I build with them. The team I work with is also a huge part of what I enjoy about the job, as we work closely together to provide the best care possible. Additionally, the constant opportunity to learn and grow in my role keeps me motivated and engaged. It’s incredibly rewarding to make a positive difference in the lives of those we care for.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whitefriars to verify any information. View our terms and conditions. Whitefriars has an Enhanced Service - more info.