Abbott House

The care and empathy from the staff at Abbott House have been exemplary. My Mother has had a few falls and the 'Team' have looked after her over and beyond to ensure she is comfortable. Our mother is very happy at Abbott House and has been there for quite some time.

Abbot House is warm and friendly. My mother is very happy there. It is bright, clean and residents cared for with kindness and compassion. Communication is clear from the management team and questions answered promptly. The activities for residents are varied and stimulating.

Thank you to all concerned.

I am POA for a male resident with dementia. The staff are universally kind in my experience and have a good rapport with the residents. His physical wants are well taken care of but there are persistent signs (lost remote controls/absence of batteries/lost teeth) of carelessness, particularly in relation to his mental well-being, which I attribute to management. He still has a lot of intelligence which deserves stimulus.

I have found the staff to be caring and facilities good. My stepmother is very happy here and I feel she is safe. I do feel that there are insufficient opportunities for residents to exercise when they are able, which likely leads to further physical deterioration. However I appreciate that this may be a resource issue.

My mum moved into Abbott House last year. She settled very quickly making friends with staff and residents. I think already knowing people who lived there, as she and they are from the local area, has certainly helped her feel at home. Her room is light with a nice view. She enjoys watching the birds and squirrels out of her large window. She has also enjoyed choosing and buying plants to go in the garden area immediately outside her room.

My sister is very happy at Abbott House. She is more relaxed since she has people she is friendly with. I think making relationships with other residents, who may have complex needs, and consequently is more difficult, is still important. The staff seem to be aware of individual needs, and are there if awkward situations occur. There is always a friendly atmosphere amongst staff and residents. Because I can only visit every 4 or 5 weeks and be with my sister for approximately 3 hours, I feel I cannot comment on food and drink, or activities. I think that, because of her health issues, my sister would be reluctant to join in with many activities. I would like to think that she could go into the garden in a wheelchair when the weather is warm enough. I am glad that a hairdresser comes regularly since it is important that residents can be helped to feel positive about themselves. I think the staff do a splendid job in caring for so many elderly people with varying degrees of need.

Find staff to be very good considering Mum can be a bit of a pain sometimes to put up with, they are very good with catering to her needs.

My mum was a resident at Abbott House for just over a year until she sadly passed away last month. Mum was treated with the utmost care, patience and kindness by all the staff throughout her stay. When she first arrived, Mum was independent and walked with a stick, later she used a frame, and then a wheelchair. She found the loss of independence very difficult to cope with, but the carers managed her growing needs superbly as well as taking the time to get to know Mum, which helped her to flourish. She formed special bonds with them all and enjoyed the friendships she made with the other residents, whether through varied activities or chatting in the lounge. She also loved the tasty meals and the weekly visit of the hairdresser! When Mum’s health declined and she received end-of-life care at the home, the carers took it in turns to sit with Mum and reassure her, which was a great comfort to her, and I will never forget how they supported me and my family in such a difficult time.

I cannot speak highly enough about Abbott House. Within just one week my nan had made significant improvements. She is so well looked after by the entire team. Everyone is so friendly and welcoming and the food is excellent. In my nan's own words, we'd "never tasted roast beef as tender as that". Such a peaceful place too!

I am very happy with the care my mum is given. The building and rooms are kept very clean. The staff are very friendly and caring. The management is very professional and helpful.

The new management team and a higher proportion of permanent staff are working hard to improve communication and to create a team approach to meeting the needs of individual residents. I know she is in caring and safe hands.

The home has a good atmosphere, and everybody is friendly. Easy access and lovely rooms. Nice gardens and a good view from the room. Staff overall is kind and helpful. Visiting is very easy, and taking Mum out for little outings is no problem.

Pleasant bright home with nice rooms. Would be beneficial to have a welcome when entering the building but rarely see anyone. If I need information I have to search someone out. Always very pleasant when I do find someone.

My father has just completed his first week at Abbott House. The care and compassion shown by the staff has been exceptional and everyone is so professional yet human. I cannot have asked for a better experience. Dad has already settled in and is happier than I have seen him for a very long time. I cannot recommend this home highly enough.

Good communication from staff and the manager, myself and my family are always making me welcome when we visit. Thank you for the care and support you give my mum.

Abbott House is a very safe and happy place for any elderly person to live and be cared for. Every decision that's made, by all members of the team, has the wellbeing of the residents at its centre.

I visited my friend at the start of the year, the staff are always so friendly and helpful, nothing is to much trouble, lovely and clean. Such a warm welcoming atmosphere. Enjoy coming into the home. Lovely place.

I totally recommend this care home. My mother has been a resident for nearly 3 years and her care has been of the highest standard. The home is clean, well furnished. The staff are so caring, friendly and genuine with their level of support. Staff are well trained and there is a great rapport between staff, residents and their families. During this year's pandemic, the staff have really stepped up even more to ensure residents safety, health and well being. They do a difficult job under difficult circumstances and deserve recognition for the ways in which they continue to look after our vulnerable loved ones. I continue to be impressed - and very grateful.

Mum was looked after in Abbott House for the 2 years until her recent death. We were extremely happy with the lovely care she received in all this time. As a healthcare professional myself, I have visited many homes but I can truly say Abbott House is the nicest home I have really ever visited. The managers lead a lovely team of staff that genuinely care and even at the end of mum's life their care was amazing. I would thoroughly recommend this home to anyone.