Abbott House

Glapthorn Road, Oundle, Peterborough PE8 4JA
Review Us
9.7 66 Reviews
  • Abbott House, Peterborough
Abbott House Care Home is located in a pleasant residential area on the outskirts of Oundle, in Northamptonshire, where it specialises in a versatile elderly care service that includes admissions from people with serious mobility issues or dementia-related conditions.

Service users have 24-hour access to staff, while enjoying a service that is set up to respect their privacy and dignity, with the use of assisted bathrooms and a lounge area.

The facility has been purpose-built to achieve high standards of care, in an environment that is appropriate to the lifestyles of those with a range of sensitive personal needs.
Show Abbott House on the Map

Care Provided by Abbott House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1283
  • Self-Funded Residential Dementia Care: from £1352
  • RESPITE Self-Funded Residential Care: from £1383
  • RESPITE Self-Funded Residential Dementia Care: from £1483

These prices are only a guideline, please contact Abbott House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Holly Callis (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2015
  • Number of floors: 1

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

Abbott House Reviews (66)

9.7

Abbott House has a Review Score of 9.7 (9.672) out of 10, based on 26 reviews in the last 2 years.
Over all time Abbott House has 66 reviews.

Overall Experience
  • 49
  • 15
  • 2
  • 0
  • 0
Date Published
  • 66
  • 8
  • 13
  • 26
  • 40
Reviewer Connection to Abbott House
  • 30
  • 9
  • 8
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 66, showing 21-40
Review from H C (Daughter of Resident) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Abbott House last year. She settled very quickly making friends with staff and residents. I think already knowing people who lived there, as she and they are from the local area, has certainly helped her feel at home. Her room is light with a nice view. She enjoys watching the birds
and squirrels out of her large window. She has also enjoyed choosing and buying plants to go in the garden area immediately outside her room.
Reply from Holly Callis, Home Manager at Abbott House
Thank you so much for leaving us a review about the care of your mother, the team will be touched to read this.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S H (Daughter of Resident) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care. Brilliant staff who always treat Mum with kindness and dignity.
When family visits we’re always made to feel welcome.
Weekly visits from an excellent hairdresser who is very reasonably priced and regular visits from a chiropodist.
Reply from Holly Callis, Home Manager at Abbott House
Thank you so much for leaving us a review about the care of your mother, the team will be touched to read this.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M G (Daughter of Resident) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The new local management team are really making a difference and getting Abbott House back on track. Residents and staff seem more settled and lots of friendly faces. A big thank you to everyone at AH for the standard of care given.
Reply from Holly Callis, Home Manager at Abbott House
Thank you so much for leaving us a review about the care of your mother, the team will be touched to read this.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M H (Sister of Resident) published on 19 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister is very happy at Abbott House. She is more relaxed since she has people she is friendly with. I think making relationships with other residents, who may have complex needs, and consequently is more difficult, is still important. The staff seem to be aware of individual needs, and are there
if awkward situations occur. There is always a friendly atmosphere amongst staff and residents. Because I can only visit every 4 or 5 weeks and be with my sister for approximately 3 hours, I feel I cannot comment on food and drink, or activities. I think that, because of her health issues, my sister would be reluctant to join in with many activities. I would like to think that she could go into the garden in a wheelchair when the weather is warm enough. I am glad that a hairdresser comes regularly since it is important that residents can be helped to feel positive about themselves. I think the staff do a splendid job in caring for so many elderly people with varying degrees of need.
Reply from Holly Callis, Home Manager at Abbott House
Thank you so much for leaving us a review about the care of your sister. Our team will be touched to read this, thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C P (Son of Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Find staff to be very good considering Mum can be a bit of a pain sometimes to put up with, they are very good with catering to her needs.
Reply from Holly Callis, Home Manager at Abbott House
Thank you for taking the time to leave us a review, I will make sure to pass this on to the rest of the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol H (Daughter of Resident) published on 28 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident at Abbott House for just over a year until she sadly passed away last month. Mum was treated with the utmost care, patience and kindness by all the staff throughout her stay. When she first arrived, Mum was independent and walked with a stick, later she used a frame, and then a
wheelchair. She found the loss of independence very difficult to cope with, but the carers managed her growing needs superbly as well as taking the time to get to know Mum, which helped her to flourish. She formed special bonds with them all and enjoyed the friendships she made with the other residents, whether through varied activities or chatting in the lounge. She also loved the tasty meals and the weekly visit of the hairdresser! When Mum’s health declined and she received end-of-life care at the home, the carers took it in turns to sit with Mum and reassure her, which was a great comfort to her, and I will never forget how they supported me and my family in such a difficult time.
Reply from Holly Callis, Home Manager at Abbott House
Thank you so much for your review; it really means a lot to us. We are so touched to hear these kind words and our team really does strive to achieve the best quality of care for all of the residents.…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G G (Granddaughter of Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough about Abbott House. Within just one week my nan had made significant improvements. She is so well looked after by the entire team. Everyone is so friendly and welcoming and the food is excellent. In my nan's own words, we'd "never tasted roast beef as tender as that". Such
a peaceful place too!
Reply from Hayley Greenwood, Home Manager at Abbott House
Thank you for your kind words. We are so happy to hear this and it will be passed onto our wonderful team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D W (Daughter of Resident) published on 25 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mum is given. The building and rooms are kept very clean. The staff are very friendly and caring. The management is very professional and helpful.
Reply from Hayley Greenwood, Home Manager at Abbott House
Thank you so much for your kind comments, we really appreciate it. We are happy to hear that your mum is enjoying her time here with us at Abbott House. Your feedback will be passed on to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert B (Son of Resident) published on 13 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Abbott House for 15 months. During that time she has been well looked after both in terms of her comfort and welfare and with regard to her personal needs. While, like many care homes, there has been a high staff turnover, my mother has always been treated with respect
and encouraged to maintain as much of her independence as she can. She has a spacious, light room overlooking the garden area, and this is always clean and warm.
The home has a calm, cheerful atmosphere, with none of the clutter and odours that sometimes characterise care homes.
The new management team and a higher proportion of permanent staff are working hard to improve communication and to create a team approach to meeting the needs of individual residents. I know she is in caring and safe hands.
Reply from Hayley Greenwood, Home Manager at Abbott House
Thank you for your kind comments. We are pleased to hear that your mum is being well looked after by our team who strive to achieve the highest standard of care for all of our residents. Your feedback…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L P (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home has a good atmosphere, and everybody is friendly. Easy access and lovely rooms. Nice gardens and a good view from the room. Staff overall is kind and helpful. Visiting is very easy, and taking Mum out for little outings is no problem.
Reply from Hayley Greenwood, Home Manager at Abbott House
Thanks so much for your kind comments. We are so pleased to hear that your mum is enjoying her time here at Abbott House. Your review will be passed on to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G H (Friend of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
Pleasant bright home with nice rooms. Would be beneficial to have a welcome when entering the building but rarely see anyone. If I need information I have to search someone out. Always very pleasant when I do find someone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S H (Daughter of Resident) published on 17 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has just completed his first week at Abbott House. The care and compassion shown by the staff has been exceptional and everyone is so professional yet human. I cannot have asked for a better experience. Dad has already settled in and is happier than I have seen him for a very long time. I
cannot recommend this home highly enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Adrian M (Son of Resident) published on 13 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
As someone who works in the care industry I would say Abbott House is exceptional, If i was a CQC inspector I would rate this home as " Outstanding".
My mother is cared for with empathy and respect, she always tells me when I visit her how much she loves living at Abbott House, you can't ask for more
than that.
Good communication from staff and the manager, myself and my family are always making me welcome when we visit. Thank you for the care and support you give my mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tim D (Nephew of Resident) published on 21 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been at Abbott House for some time. The whole team, led by the manager and the team leader have provided an outstanding level of care. My aunt has always felt secure and has never had anything but positive things to say about those that look after her.
Everyone we have met or spoken to,
who is involved with her care, has made us feel that they are caring for one of their own.
The communication with us has been very good. We always feel she is in the best place we could have found for her.
During the difficult times of the pandemic, they have gone above and beyond to keep all the residents safe.
Abbott House is a very safe and happy place for any elderly person to live and be cared for. Every decision that's made, by all members of the team, has the wellbeing of the residents at its centre.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M M (Friend of Resident) published on 17 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my friend at the start of the year, the staff are always so friendly and helpful, nothing is to much trouble, lovely and clean. Such a warm welcoming atmosphere. Enjoy coming into the home. Lovely place.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jan K (Daughter of Resident) published on 10 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I totally recommend this care home. My mother has been a resident for nearly 3 years and her care has been of the highest standard. The home is clean, well furnished. The staff are so caring, friendly and genuine with their level of support. Staff are well trained and there is a great rapport between
staff, residents and their families. During this year's pandemic, the staff have really stepped up even more to ensure residents safety, health and well being. They do a difficult job under difficult circumstances and deserve recognition for the ways in which they continue to look after our vulnerable loved ones. I continue to be impressed - and very grateful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie J (Daughter of Resident) published on 3 December 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum was looked after in Abbott House for the 2 years until her recent death. We were extremely happy with the lovely care she received in all this time. As a healthcare professional myself, I have visited many homes but I can truly say Abbott House is the nicest home I have really ever visited. The
managers lead a lovely team of staff that genuinely care and even at the end of mum's life their care was amazing. I would thoroughly recommend this home to anyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C F (Daughter of Resident) published on 16 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Abbott House has a lovely friendly atmosphere and both management and staff strive to ensure that residents are happy and comfortable.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T C (Daughter of Resident) published on 13 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the way the staff at Abbott House have cared for my mother, especially during the last few extremely difficult 'Covid' months. The staff appear happy, caring and well-trained and I would like to thank them most sincerely for all their hard work.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B H (Sister of Resident) published on 8 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided is always excellent but the home during these very difficult Covid times was quick to respond. They were extremely diligent and their precautions despite shortages were beyond question.
They continue to protect residents and staff and do what they can to keep them in contact with
their family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Abbott House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.672 for Abbott House is calculated as follows: ( (221 Excellents x 5) + (70 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 305 Ratings = 4.672
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abbott House is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jan 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (8)

Hannah

Hannah Humphris

Job Title: Kitchen Assistant

Hannah has been at Abbott House for almost a year now and is a much valued member of the team. Hannah lives in Oundle and growing up lived in many countries with her family, from the Far East of Europe.
Hannah is very creative and in her spare time likes photography, painting, art and historical research. Hannah hand paints cards for each resident on their birthday.
Hannah is learning to bake, makes beautiful sandwiches and is also our resident DJ.

Astra

Astra Tiffin

Job Title: Cook Joined: 2021

Astra is the newest member of our team, joining in April 2021. Astra has four children and is a grandmother. Astra loves cooking for her family and has worked in kitchens in hospitals and special needs facilities. She is very experienced in preparing buffets for large numbers and is very creative with sandwich fillings. Each week she makes a new "special" filling for the residents to try. Current favourites are cheese, mayonnaise and spring onion and the "all day breakfast" along with sausage and pickle. In her spare time Astra likes to spend time with her family and drive her new convertible...yes it is an Astra!

Stuart

Stuart Upex

Job Title: Housekeeper

My name is Stuart James Upex. I have lived in Oundle for fifty two years. Most of my ancestors lived in the local village for many centuries. I have worked in a warehouse, a shop and for many years in a local school. For three years I was a carer for my brother and fathers. I have a NVQ qualification in cleaning from Cambridge regional college. Outside of work my interests are reading, cinema and history (especially the great war). I joined the housekeeping team at Abbott house in march 2021. I have found the staff to be helpful and I believe my efforts help to maintain a good standard of living for the residents.

Holly

Holly Callis

Job Title: Service Manager Joined: 2021

I have always had a passion for working in care and joined Shaw Healthcare in 2021 as a support worker.


After realising this is the profession I wanted to remain in, I progressed from a support worker to a Senior, to a Team Leader, Deputy Manager and I am now the Service manager working towards my NVQ 5.


I enjoy my job immensely and I could not see myself not working in the care sector. It brings me so much joy to see the residents and staff interact as one big happy family!

Hannah

Hannah Francis

Job Title: Deputy Manager Joined: 2021

My name is Hannah Francis I am the Deputy Manager at Abbott House. I started on the 6th of December 2021 as a Support Worker, since that time I have progressed through to a senior Support Worker, Team Leader and recently Deputy Manager.


Before coming to Abbott House, I previously worked in aviation and had my own business as a freelance equine groom. I made the decision to come into the care sector after being inspired by the team that cared for both my parents.

Sophie

Sophie Hills

Job Title: Senior/Team Leader Joined: 2021

I started working at Abbott House in November as a support worker and over the last 2 years, I have worked my way up to become a Senior/Team Leader. I am being supported to complete my NVQ 3, I really enjoy my job as I like to care for and support others.

Ieva

Ieva Lipsberga

Job Title: Team leader Joined: 2020

I started working at Abbott House in January 2020 as my first job as a day support worker. After a year of gaining knowledge, I have been lucky to have had an opportunity to become a night Team Leader to which I continue to enjoy whilst working with a great team.

Suzanne

Suzanne Jolly

Job Title: Administrator Joined: 2022

My name is Suzanne Jolly and I am the Service Administrator at Abbott House.


I joined Shaw Healthcare in October 2022 after my family and I immigrated from South Africa to the United Kingdom.


My previous working career has always been in the legal profession and I was a paralegal in South Africa.


I have thoroughly enjoyed the change in my job role in the care sector and find every day both a challenge and hugely rewarding.


As a service administrator, my role is varied and I have interactions with colleagues, residents, service users families and external companies/associations on a daily basis.


I strive to be efficient in all of my duties and provide support wherever I can within Abbott House.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbott House to verify any information. View our terms and conditions. Abbott House has an Enhanced Service - more info.