Abbott House

Glapthorn Road, Oundle, Peterborough PE8 4JA
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9.7 66 Reviews
  • Abbott House, Peterborough
Abbott House Care Home is located in a pleasant residential area on the outskirts of Oundle, in Northamptonshire, where it specialises in a versatile elderly care service that includes admissions from people with serious mobility issues or dementia-related conditions.

Service users have 24-hour access to staff, while enjoying a service that is set up to respect their privacy and dignity, with the use of assisted bathrooms and a lounge area.

The facility has been purpose-built to achieve high standards of care, in an environment that is appropriate to the lifestyles of those with a range of sensitive personal needs.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1283
  • Self-Funded Residential Dementia Care: from £1352
  • RESPITE Self-Funded Residential Care: from £1383
  • RESPITE Self-Funded Residential Dementia Care: from £1483

These prices are only a guideline, please contact Abbott House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Holly Callis (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Over 65 Years of Age
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2015
  • Number of floors: 1

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

Abbott House Reviews (66)

Total of 66, showing 41-60
9.7

Abbott House has a Review Score of 9.7 (9.666) out of 10, based on 26 reviews in the last 2 years. Over all time Abbott House has 66 reviews.

Overall Experience

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Date Published

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Review from Nathalie K (Regular Volunteer) published on 1 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first went to Abbott House as part of the community action program which is run by Oundle Primary School. We take a small group of children to visit the home, once a week after school, we organise games, reading, singing activities with a few of willing residents. We always get a warm and cheerful
welcome, from both the residents and the staff. The living area is light, spaceful, looking on to the garden and the Oundle School chapel and welcoming. The children always have a little cake/biscuit and a drink before they leave, most generous and kind!
I then decided to keep going visiting on my own and I have always been very welcome, whatever the time or the day. I hope I can visit again soon.

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Review from C C (Son of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visits to Abbott House have always been pleasant. In the current covid situation, I appreciate the extra measures put in place to keep the residents safe. Although the lack of flexibility in visiting is frustrating, I can appreciate why it is like this for now. The staff are always welcoming and hopefully,
moving forwards, we can get back to a bit more normality and contact with our loved ones. The care provided to the residents appears to be of a high standard. There might be some frustration from residents when they question rules or procedures and they are not given a clear explanation of why things are done in a particular way.

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Review from Rhona G (Cousin of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased with the care provided. The care taken to ensure residents don't contract Covid 19 is second to none. All visitors to see residents are very carefully screened before being taken to a separate room or outside to the tent for the meeting and after every visit, everything is thoroughly
cleaned.

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Review from C M (Friend of Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a friend on the way back from town regularly. The home is always welcoming and inviting and the staff always make me feel welcome and offer me refreshments. The home has a pleasant warm atmosphere and is clean and tidy. The residents are always happy and smiling. The manager will always talk
to me and shows great empathy to her residents.

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Review from Kate B (Daughter of Resident) published on 28 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a excellent care home , demonstrated again through their handling of the COVID-19 situation. Through the whole period I have felt my mother has been safe and this has lessened the stress of not being able to see her regularly. The staff have kept us well informed and are always available for
any questions. The fact they have kept the residents safe and free from catching this virus to date is a credit to all of them. The Job of a care worker has been proved to be as valuable as other health staff during a time like this and it should be recognised properly for the vocation it is. Thank you to all the wonderful staff at Abbott House, the care you give is 5 star and it is certainly appreciate by myself and my family.

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Review from Natasha P (Friend of Resident) published on 28 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my dear friend for many years. It has always been a joy to visit. The Staff and management team treat her with the utmost respect, she is always saying how happy she is. I have been unable to see her due to the covid restrictions but have always had constant updates on how she is.
I cannot fault the care and dedication of everyone involved in her care. If ever asked to recommend a care home, Abbott House would be the first place I would recommend to anyone enquiring.

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Review from Paul L (Son of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Abbott House and the staff has been nothing but the best. The care provided has been beyond expectation. Staff are always welcoming, friendly, attentive and fun. Thank you to the carers and management for your dedication and professional care, especially for coping and protecting the
residents during these difficult times.

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Review from Karen J (Daughter of Resident) published on 4 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had to be moved into nursing care after four years at Abbott House, I want to leave this review as we end our time with this wonderful care home. The staff there have been a wonderful support throughout a difficult process. This is a gem of a care home and I would not hesitate in recommending
it. I think what is good is it doesn't have a high turnover of staff like other care homes. The manager is highly respected by staff and visitors and goes that extra mile for people. The same supervisory staff were in place for mum's four years at Abbott House so we had continuity of care. I think if the staff like working somewhere then that speaks volumes. We could not fault mum's care. They also looked after my elderly father with such kindness when he visited. He cried when Mum had to be moved because he will miss the staff greatly. This little place in Oundle to me is the Rolls Royce of Care Homes in terms of the care provided. We will miss everyone. Thank you to you all.

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Review from Jan (Daughter of Resident) published on 4 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have such admiration for the team at Abbott House. The compassion, consideration and patience they show to my Mum as her physical and mental condition deteriorates are genuine, consistent and really admirable. I can see that their first priority is for the residents both as individuals and as a community.
The staff really go out of their way to find imaginative ways to engage with all the residents. But they're also considerate and caring for the friends and family of residents. I live overseas and have every confidence that they will always do their best for my Mum which is very reassuring.

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Review from C E (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff here are amazing, I'm grateful for everything they do to support her and myself, I couldn't thank you enough. There is loads to do and so many people that well and truly care. My mum feels comfortable and that brings me peace of mind. You all deserve the best, thanks again.

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Review from C T (Friend of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff to be extremely considerate and caring, very discreet about their residents, but also affectionate and tolerant of the volatile behaviour of those suffering from dementia. They are unfailingly polite and sympathetic to the diverse needs of their residents. I must also say how
much I appreciate their warm welcome and kindness to visitors - all reflecting good, responsive management of a care home with high standards of delivery.

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Review from D E (Granddaughter of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is always packed with fun and activities. The staff are really passionate, taking care of people and always thinking about others first. What a safe place to enjoy with others around and where good friends can have fun. Thank you to all the staff that make magic happen.

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Review from R H (Friend of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited an elderly friend on 24-1-20. After visiting Abbott House prior to my friend moving in I was impressed by the friendly and professional attitude of the staff which also showed treating the staff with dignity. The menus were of a high standard and varied. I made an impromptu visit which showed
that I saw it as it was and not a set time to put on a show for visitors, I have every confidence my friend was in a first-class friendly competent way.

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Review from E H (Husband of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visitors welcome. Smiles all round. Management communicative. Entire satisfaction.

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Review from K M (Friend of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kind staff - always happy to help. Cosy atmosphere. Top quality care provided. Residents appear content. Staff often work above and beyond their duties when staffing is low. More staff would be beneficial.

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Review from R R (Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbott House is a calm and peaceful home. All the staff are very professional and extremely helpful. All the residents are shown compassion, care and treated with respect. The home has a happy atmosphere, clean rooms and spotless public areas. Music played in units are suitable for residents age. A
lovely home.

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Review from Carol B (Niece of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my Aunt at the home, spent 2 hours with her there, then took her out to lunch locally. I return her, rested with her for an hour, then took her to my cousin for tea. On each occasion, I was greeted warmly by staff, brought coffee and later tea and I noticed the staff treated my Aunt kindly,
using her name. Her room was extremely comfortable and the home very clean. She seemed happy and contented - all we want.

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Review from D R (Son of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved mother from another nearby care home 18 months ago. Abbott House was in all respects superior.
Mother is 100 in December and has settled superbly and now enjoys life in a well managed, friendly and caring environment.
A wide range of entertainment is available, her room and personal care
are exceptional.
She has been well cared for at a couple of times when she had health issues. All in all, she has the care she deserves in the last years of life.

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Review from J W (Regular Volunteer) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Abbott House weekly with my PAT dog. From my very first visit I was impressed with the building itself and how very friendly all the staff were, not just to me but to all other visitors. In my view, all the residents are treated with kindness, care and consideration and there is a large and
varied programme of entertainment, craft sessions and visits from local schools and groups.


I would have no hesitation in recommending Abbott House to friends and family.

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Review from P K (Daughter of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having looked at several care home facilities in and around the Dundee area, I visited Abbott House unannounced on five separate occasions and at different times of the day to "get the feel of the home". The manager and her deputy were very informative and sensitive to my situation in regard to my mother.
It is a huge responsibility to choose the right care home for your loved one and to know that they will be treated well and with the respect that they deserve. My 90-year-old mum has settled in quite well and in a reasonably short space of time considering she has been diagnosed with dementia. The staff are both very kind and caring. There are daily stimulating activities to encourageable residents to join in and not become isolated in their rooms. My mum enjoys the variety in her meals and in my opinion, receives a well-balanced diet. Overall, I am very happy with my choice of care home and would have no hesitation in recommending this facility.

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Current Review Score: 9.7 (9.666)

Overview of Review Score

The Review Score of 9.7 (9.666) out of 10 for Abbott House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.666 for Abbott House is calculated as follows: ( (219 Excellents x 5) + (72 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 305 Ratings = 4.666

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbott House is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

Meet the Team (8)

Hannah

Hannah Humphris

Job Title: Kitchen Assistant

Hannah has been at Abbott House for almost a year now and is a much valued member of the team. Hannah lives in Oundle and growing up lived in many countries with her family, from the Far East of Europe.
Hannah is very creative and in her spare time likes photography, painting, art and historical research. Hannah hand paints cards for each resident on their birthday.
Hannah is learning to bake, makes beautiful sandwiches and is also our resident DJ.

Astra

Astra Tiffin

Job Title: Cook

Joined: 2021

Astra is the newest member of our team, joining in April 2021. Astra has four children and is a grandmother. Astra loves cooking for her family and has worked in kitchens in hospitals and special needs facilities. She is very experienced in preparing buffets for large numbers and is very creative with sandwich fillings. Each week she makes a new "special" filling for the residents to try. Current favourites are cheese, mayonnaise and spring onion and the "all day breakfast" along with sausage and pickle. In her spare time Astra likes to spend time with her family and drive her new convertible...yes it is an Astra!

Stuart

Stuart Upex

Job Title: Housekeeper

My name is Stuart James Upex. I have lived in Oundle for fifty two years. Most of my ancestors lived in the local village for many centuries. I have worked in a warehouse, a shop and for many years in a local school. For three years I was a carer for my brother and fathers. I have a NVQ qualification in cleaning from Cambridge regional college. Outside of work my interests are reading, cinema and history (especially the great war). I joined the housekeeping team at Abbott house in march 2021. I have found the staff to be helpful and I believe my efforts help to maintain a good standard of living for the residents.

Holly

Holly Callis

Job Title: Service Manager

Joined: 2021

I have always had a passion for working in care and joined Shaw Healthcare in 2021 as a support worker.


After realising this is the profession I wanted to remain in, I progressed from a support worker to a Senior, to a Team Leader, Deputy Manager and I am now the Service manager working towards my NVQ 5.


I enjoy my job immensely and I could not see myself not working in the care sector. It brings me so much joy to see the residents and staff interact as one big happy family!

Hannah

Hannah Francis

Job Title: Deputy Manager

Joined: 2021

My name is Hannah Francis I am the Deputy Manager at Abbott House. I started on the 6th of December 2021 as a Support Worker, since that time I have progressed through to a senior Support Worker, Team Leader and recently Deputy Manager.


Before coming to Abbott House, I previously worked in aviation and had my own business as a freelance equine groom. I made the decision to come into the care sector after being inspired by the team that cared for both my parents.

Sophie

Sophie Hills

Job Title: Senior/Team Leader

Joined: 2021

I started working at Abbott House in November as a support worker and over the last 2 years, I have worked my way up to become a Senior/Team Leader. I am being supported to complete my NVQ 3, I really enjoy my job as I like to care for and support others.

Ieva

Ieva Lipsberga

Job Title: Team leader

Joined: 2020

I started working at Abbott House in January 2020 as my first job as a day support worker. After a year of gaining knowledge, I have been lucky to have had an opportunity to become a night Team Leader to which I continue to enjoy whilst working with a great team.

Suzanne

Suzanne Jolly

Job Title: Administrator

Joined: 2022

My name is Suzanne Jolly and I am the Service Administrator at Abbott House.


I joined Shaw Healthcare in October 2022 after my family and I immigrated from South Africa to the United Kingdom.


My previous working career has always been in the legal profession and I was a paralegal in South Africa.


I have thoroughly enjoyed the change in my job role in the care sector and find every day both a challenge and hugely rewarding.


As a service administrator, my role is varied and I have interactions with colleagues, residents, service users families and external companies/associations on a daily basis.


I strive to be efficient in all of my duties and provide support wherever I can within Abbott House.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbott House to verify any information. View our terms and conditions. Abbott House has an Enhanced Service - more info.