Ashley Court, Kettering, Northamptonshire
Ashley Court, Kettering, Northamptonshire
Ashley Court, Kettering, Northamptonshire

Located in a pleasant residential area of Kettering, Ashley Court Care Home has pleasant residential surroundings that are ideal for individuals with care needs to continue to pursue an independent and fulfilling lifestyle.

The home's friendly team are welcoming to visitors, while being experienced in delivering person-centred care methods using modern systems and technology.

Dementia care is practised at Ashley Court along with residential care, where a sensory garden and relaxation room proves a popular addition amongst all individuals.

Group: Regal Care Trading Ltd

Person in charge: Jacqui Marks (Manager)

Local Authority / Social Services: Northamptonshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Asperger Syndrome • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Huntington's Disease • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 40+.

Single Rooms: 38

Rooms with ensuite WC: 38

Weekly Charges Guide: Personal Care Single £700 – £850 (These prices are only a guideline, please contact Ashley Court to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors are always welcome at anytime.

Parking:

Ashley Court has private parking to the side of the home.

Latest Care Quality Commission* Report on Ashley Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Ashley Court has a Review Score of 9.6 (9.645)

The Review Score of 9.6 (maximum of 10) for Ashley Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 41 Reviews over all time. This Average Rating is also the rating value for Ashley Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 27 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.645 for Ashley Court is calculated as follows: ( (334 Excellents x 5) + (138 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 490 Ratings = 4.645

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Ashley Court is based on 27 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 27 Reviews ÷ 7.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    29
  • Good
    12
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashley Court?

  • Extremely LIKELY
    31
  • Likely
    9
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Ashley Court

  • Daughter of Resident/Service User
    16
  • Son of Resident/Service User
    12
  • Friend of Resident/Service User
    2
  • Nephew of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • more

My mother moved from sheltered accommodation to the care when she required more care and attention. She has settled in well and is happy with her care staff and surroundings. It is difficult choosing a new home for a loved one but we have no doubt that we made the right choice.

How likely would you be to recommend Ashley Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jacqui Marks, manager at Ashley Court responded to this review on 01 Nov 2017:

Thank you so much for your lovely feedback

Wonderful care and service given at all times. I was told that the food was extremely good and very varied! Staff are always friendly and approachable, nothing is too much trouble and they made a point of learning mum's little ways. The café was very smart with different displays and had interesting things to see. At the end, everyone was kind, personified and made a sad time bearable. Many thanks to you all.

How likely would you be to recommend Ashley Court? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

Jacqui Marks, Manager at Ashley Court responded to this review on 13 Oct 2017:

Many thanks for your lovely review, it was a pleasure to look after such a lovely lady.

I have been here for a year now. When I came here my confidence was low. Now it is much better with the help from the staff and management.

The care I am having is excellent. I do the garden for them and they appreciate what I have done in the garden as well.

How likely would you be to recommend Ashley Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jacqui Marks, manager at Ashley Court responded to this review on 24 Aug 2017:

You have made our garden look beautiful with your hard work and dedication. Thank you for your lovely review

Really happy Mum is being looked after so well. The residents are so happy and the care workers are wonderful and very helpful. Mum's needs are being met and understood and it is so nice to see her so well settled. There are lots of things for her to do with entertainment and activities. She's had her nails done and she is eating really well as the meals look great. It's such a relief to see her so settled and relaxed.

How likely would you be to recommend Ashley Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jacqui Marks, Manager at Ashley Court responded to this review on 25 Aug 2017:

The team at Ashley Court thanks the family for a lovely review.

Bright, caring, friendly and accommodating staff. Clean, bright, uncluttered environment. Residents appear to be well cared for and happy. Lots of activities to keep residents entertained.

How likely would you be to recommend Ashley Court? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jacqui Marks, manager at Ashley Court responded to this review on 23 Aug 2017:

The team at Ashley Court thanks the family for a lovely review.

Well received. Staff helpful. Ambiance good. Could do with more outings.

How likely would you be to recommend Ashley Court? Unlikely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Rooms: Good

Tracy D'arvigny, Regional Manager at Ashley Court responded to this review on 10 Jul 2017:

Thank you for your review, I would like to say outdoor activity is under review and planning very soon with assistance from all staff at Ashley Court.

Having lived all my life with my father, the thought of putting him into a residential care home made me feel extremely anxious and extremely upset. However, since dad has been at Ashley Court, I have found that I feel content knowing that the staff and the manager are taking good care of him. My father has a very good rapport with the staff and is constantly saying how nice they are. Everyone treats him with respect and makes him feel special. I know that the manager will seek medical advice if required and always keeps me updated which makes me feel reassured. I always enjoy visiting Ashley Court and I would not hesitate to recommend the home to anyone else in a similar position.

How likely would you be to recommend Ashley Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jacqui Marks, Manager at Ashley Court responded to this review on 28 Jun 2017:

The team at Ashley Court thanks the family for a lovely review.

I as a family member are more than happy that the care given to my aunt always friendly staff.
She is well looked after with food and cleanliness, although sometimes gets dressed in the wrong clothes belonging to someone else. The staff make me very welcome and are always offering tea or coffee and I would most certainly recommend to others.

How likely would you be to recommend Ashley Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jacqui Marks, Manager at Ashley Court responded to this review on 27 Jun 2017:

The team at Ashley Court thanks the family for a lovely review.

Huge confidence in the ability of staff to offer compassionate care of extremely high quality under very difficult circumstances. My appreciation cannot be overstated. The peace of mind is huge under very difficult circumstances.

How likely would you be to recommend Ashley Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Jacqui Marks, Manager at Ashley Court responded to this review on 27 Jun 2017:

The team at Ashley Court thanks the family for a lovely review.

The manager and staff of all grades are very nice to us when we visit, we are always offered a drink and made to feel welcome. Everyone will talk to us and they are all very courteous and tell us how our father has been. If we have any questions we can ask anyone and will always get an honest answer. I have found every member of staff is really good with my father whether it is caring for him or talking him.
The home itself is ver nice, the lounges, the rooms and the corridors are always clean.I find it a pleasant experience when I come to visit my father.

How likely would you be to recommend Ashley Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jacqui Marks, Manager at Ashley Court responded to this review on 27 Jun 2017:

The team at Ashley Court thanks the family for a lovely review.

Mum decided to go into care, she has good days and bad days, still, on the good days it's so nice to see her laughing, singing, dancing, bingo, game playing with all her new friends. The staff are great and the manager is very nice, helpful and understanding as are the staff. Mum is now safe and looked after 24/7. Thanks to all at Ashley Court.

How likely would you be to recommend Ashley Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jacqui Marks, Manager at Ashley Court responded to this review on 26 Jun 2017:

The team at Ashley Court thanks the family for a lovely review.

I am absolutely happy with my experience of the staff and surroundings at Ashley Court. The staff are kind and professional at all times and have been of great help and support in a difficult time.

How likely would you be to recommend Ashley Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jacqui Marks, Manager at Ashley Court responded to this review on 23 Jun 2017:

The team at Ashley Court thanks the family for a lovely review.

I have been to Ashley Court on many occasions to visit my aunt. The staff are so friendly and welcome you with open arms. I find the home clean and well organised.

How likely would you be to recommend Ashley Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jacqui Marks, Manager at Ashley Court responded to this review on 23 Jun 2017:

The team at Ashley Court thanks the family for a lovely review.

The transition into residential care can be emotional and complex. The staff at Ashley Court welcomed my father and have supported us in some complex issues. My father has settled well and is being well cared for - which is reassuring for me knowing he is safe and content. All the staff are friendly and their caring attitude comes across. The environment although basic is clean and comfortable.

How likely would you be to recommend Ashley Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jacqui Marks, Manager at Ashley Court responded to this review on 22 Jun 2017:

The team at Ashley Court thanks the family for a lovely review.

When my friend was well enough go out we used to take him to the bank every month and then go out for a coffee.
His wife is also handicapped and does not write or read very well so I also support her in her home she easily panics so whenever there is any kind of situation the staff at the home ring me and I personally go round to her and explain what is happening. The also ring me and I take him to his medical appointments or meet him at A.E when necessary.
All the staff at Ashley Court are very friendly and polite.
They put on a number of activities for both residents and families to enjoy.

How likely would you be to recommend Ashley Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ashley Court staff continue to provide excellent care for my mother in all areas, dietary, personal hygiene, mental well-being. Mum is aware that she is well looked after and appreciates the time and energy that all of the staff give to making her life meaningful - catering, cleaning, entertainment and caring.
She always assures me that she is happy at Ashley Court and I always come away from visits knowing that she is well looked after and I have no need to worry about her. The staff there are brilliant and vital to mum's continuing good quality of life.

How likely would you be to recommend Ashley Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother has been here 8 months after her previous home was closed by CQC. We are amazed at the contrast in well-managed home. My brother was a gardener in a museum in Cardiff for 30+ years and here he has taken over the garden. It gives him much pleasure managing it and has improved it. He was given a fork and trowel as a reward for his work which delighted him. My brother has mild Asperger's Syndrome and does not mix well, but he has settled in well and chats with the staff. I am very happy to see him so well in this home. I cannot speak too highly of the staff.

How likely would you be to recommend Ashley Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I've never had any problems with the home. Staff are very friendly. My mum has a laugh and joke with the staff and they ask if I want a cup of tea when I visit. The manager is very approachable.

How likely would you be to recommend Ashley Court? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jacqui Marks, manager at Ashley Court responded to this review on 24 Aug 2017:

The team at Ashley Court thanks the family for a lovely review.

My mother has been at Ashley Court for almost 2 1/2 years. In that time, although her dementia has slightly deteriorated, her attitude has improved considerably. This is totally due to the care and attention she receives on a daily basis. She herself says she is contented, there is plenty going on and the staff are lovely. I couldn't agree more. The stimulus provided by the entertainment member of staff is excellent. After visiting my mother regularly I always leave knowing that she is in the very best of care.

How likely would you be to recommend Ashley Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Couldn't have hoped for a better "home from home" for my mum. Staff have all gone above and beyond anything I could have wished for to ensure the happiness of her and nothing asked of them ever seems to be too much trouble.

How likely would you be to recommend Ashley Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

A short term stay whilst care package in place for home discharge.
First impression: greeted by friendly and helpful staff. They made mum feel at home and brought out her fun character which she enjoyed. She had been struggling with appetite in hospital but really enjoyed the food - which I'm sure she will miss!
Everyone was really good to her during her stay. Didn't get to use the lounge or dining room as she was on oxygen in her room and wasn't there long enough to obtain a portable tank. The room was large with all she needed but could do with a bit of TLC - furniture bit shabby. Although - it's the care that's important and we were very happy with this.

How likely would you be to recommend Ashley Court? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My aunt was a resident of Ashley Court from August 2016 until her death in February 2017. She told me she liked the home and was very happy with the entertainment and the food had a lovely flavour.
As I live in Canada, I mostly talked to her by phone. Other than the pain she was in, she was happy. When she was in her last days, the manager at the home took all my phone calls and kept me informed on her condition.

How likely would you be to recommend Ashley Court? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am writing this review with regard to my friend who resided at Ashley Court from August 2016 until February 2017 when she sadly passed away. The staff couldn't have made her feel more at home when she moved there from Finedon. I know my friend was very worried but they made her feel at ease and very welcome. The staff were very kind and helpful to her and as her friend, I am very grateful to them for their care and support.

How likely would you be to recommend Ashley Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The care my aunt received while she was a resident until up to and including her death was very good and caring. All members of staff from the management down were superb and always polite and very helpful.

How likely would you be to recommend Ashley Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Ashley Court is a very welcoming place with pleasant and friendly staff. Since mum has been there she has settled in well, is looking and eating better and starting to socialise. Everyone we have met has been helpful and kind to both Mum and her family. It is very reassuring to know that she is being well looked after in clean, comfortable and sympathetic surroundings.

How likely would you be to recommend Ashley Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Cameras or more staff available for the residents in the day room would be a good idea. My grandma is very happy and settled in Ashley Court, she is always smiling and the staff seem to really care. A bigger room for hairdressing would be helpful.

How likely would you be to recommend Ashley Court? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I find the staff very helpful and caring. They are very supportive and have got to know my Mum so well. The home is being decorated at the moment, but they could do with another lift! The open door policy is excellent and I have always been able to ask questions and talk to someone when needed. Above all, the staff care and are kind!!! I think the rooms would be better with their own wet rooms, but I am looking forward to seeing the new upgraded home.

How likely would you be to recommend Ashley Court? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

I am delighted with the care my father receives at Ashley Court. All the staff are wonderful and treat him with good humour and respect no matter what mood he's in. The home is kept spotlessly clean and the meals are amazing. The activities and entertainment are very good and everyone is encouraged to join in; including visitors. Birthdays are made very special.

How likely would you be to recommend Ashley Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Ashley Court is an excellent facility, very friendly staff, helpful in every way. Good food and good living conditions.

How likely would you be to recommend Ashley Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jacqui Marks, manager at Ashley Court responded to this review on 24 Aug 2017:

The team at Ashley Court thanks the family for a lovely review.

My brother has been in Ashley Court for around 8 years, during this time the care and attention have improved and lately I have been impressed with the friendliness of the staff and the general feeling of a well-run home.

How likely would you be to recommend Ashley Court? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff at Ashley Court have always been caring and attentive. They are always positive and cheerful when talking to mum. The home itself is clean and tidy at all times with enough activities to keep the residents occupied.

How likely would you be to recommend Ashley Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

There is an excellent service provided for my elderly mother constant up to date information on health and other important issues. I would recommend the care to all my contacts.

How likely would you be to recommend Ashley Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fantastic caring staff who always have a smile on their face. A well organised facility with an extremely competent manager. I would recommend this facility to other people in the area.

How likely would you be to recommend Ashley Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been here at Ashley Court from 2011, so 5 years. Her room is always clean, and the staff make sure that she has drinks. When the family come and visit, always made welcome. Mum has improved and her fluid and food intake are improved also.

How likely would you be to recommend Ashley Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident at Ashley Court for three months and has settled in well. I visit mum regularly and have always found her to be well looked after by the caring staff who are always friendly and helpful. The home is very well run and is always very clean and tidy. The residents all seem to be very happy ad enjoying their regular entertainment and activities.

How likely would you be to recommend Ashley Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I found Ashley Court very helpful, very kind to my mother, but what is more important is that my mother was happy there. My mother and I went out during my day my mother told me she wanted to go home, that said it all.

How likely would you be to recommend Ashley Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum became a resident in Oct 2014 and from the start of her time at the home, enjoyed her stay. She was always cheerful and happy and even though she had Dementia, I honestly believe that in 18 months, she had not deteriorated much at all and had stayed remarkably stable, helped I am sure, by activity and by the friendly staff and other residents. She particularly enjoyed music, especially if she could join in with the sing - songs. The family enjoyed these events as well and it was great to see that she could remember more of the words from the lyrics than we could!
Mum took a turn for the worse recently and on Saturday after a difficult couple of days, she slipped away very peacefully, surrounded by the family. The staff, as usual, were fantastically caring and made a difficult time more bearable.
I do not want to mention anyone individually, because they all do a difficult job really well, but thanks to the Manager and her team; you are all wonderful!

How likely would you be to recommend Ashley Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jacqui Marks, Manager at Ashley Court responded to this review on 04 Apr 2016:

Thank you for your thoughtful feedback about the home and staff it really is appreciated.
Thanks for the memories love from all at Ashley Court

Friendly caring staff. Vivacious activities officer, encourages residents to participate in events/activities. Helpful management team - ready to answer your questions and give information. Home could do with a refurbishment.

How likely would you be to recommend Ashley Court? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Home is well kept, tidy very clean, staff are very helpful with the concerns of the residents. Food and drink are very good, residents rooms are very clean and tidy too, entertainment could be better but overall generally this home is very good.

How likely would you be to recommend Ashley Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

The care home is a very caring pace, and the staff are also very good. No complaints at all.

How likely would you be to recommend Ashley Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent staff.

How likely would you be to recommend Ashley Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2017

CQC rated Good, March 2017

Recipient: Ashley Court

Date: Friday 17 Feb 2017

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