Ashley Court

9 Reservoir Road, Kettering NN16 9QT
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9.7 100 Reviews
  • Ashley Court, Kettering
Located in a pleasant residential area of Kettering, Ashley Court Care Home has pleasant residential surroundings that are ideal for individuals with care needs to continue to pursue an independent and fulfilling lifestyle.

The home's friendly team are welcoming to visitors, while being experienced in delivering person-centred care methods using modern systems and technology.

Dementia care is practised at Ashley Court along with residential care, where a sensory garden and relaxation room proves a popular addition amongst all individuals.

New build granted by local Council - The owner of Ashley Court is to set a set for the work to commence by adding further 20 plus beds.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £850
  • Self-Funded Residential Dementia Care: from £945
  • RESPITE Self-Funded Residential Care: from £850
  • RESPITE Self-Funded Residential Dementia Care: from £945

The home provides Activity indoor and outdoor. Ashley Court believe in fund raising and the company support in activities.
Hairdresser visits weekly and choices/styles are listened too. These charges are separate to the fees / Chiropodist visits 6-8 weekly and these are also charged separately.
Top up is reviewed- this is discussed on enquiry. The home accepts funded and private clients including 12 week dis-regard.


Trained staff covering the home 24/7 The manager Jacqui is available and works closely with her Deputy Kat.

These prices are only a guideline, please contact Ashley Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jacqui Marks (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (38)
  • Single Rooms with ensuite Wet Room (38)

Visiting

  • Visitors are always welcome at any time - please try to avoid mealtimes to allow protected meals.

Parking

  • Ashley Court has private parking to the side of the home.

Ashley Court Reviews (100)

Total of 100, showing 61-80
9.7

Ashley Court has a Review Score of 9.7 (9.673) out of 10, based on 13 reviews in the last 2 years. Over all time Ashley Court has 100 reviews.

Overall Experience

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100
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Review from Lydia M (Daughter of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of the staff are very helpful and caring. The manager helps whenever she can and is very friendly and helpful.
The laundry staff are very friendly and helpful too.
I have no complaints.

Reply from Jacqui Marks, Manager at Ashley Court

The team at Ashley Court thanks you for your lovely review.

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Review from Shirley E (Daughter of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always greeted with a smile and offered a hot drink. Staff are attentive to Mum. They encourage her to eat and drink. She has an alert mat in her room which is comforting.
The home is clean but I feel a bit basic, overall feel Mum is being well cared for.

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Review from Lindsay M (Granddaughter of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a pleasure visiting my Nana where she seems very happy and content in her home environment.
Staff are always very welcoming and an amazing support (to family too).
It is evident that they all work well together as a team, with how good the care given is.
I never have any worries with
leaving my Nana.

Reply from Jacqui marks, Manager at Ashley Court

The team at Ashley Court thank you for your lovely review.

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Review from Karen F (Daughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always enjoy visiting my mother as she is so happy in her home environment. I believe this is down to the care and dedication of all the staff. The staff are always very welcoming and despite being busy, they always have time to listen. They also take the time to update us on how and what my mother
has been doing from one visit to another.


I was lucky to be available to join in with the Christmas party afternoon. Wow! What an afternoon that was! The staff deserve a gold medal for all the work and organising they did to produce such a fantastic time for all the residents. It was so lovely to see how much everyone had enjoyed themselves. Massive thank you for this.


Just keep doing what you do best at Ashley Court, you are a fantastic team.

Reply from Jacqui Marks, manager at Ashley Court

Thank you for your lovely review

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Review from Paul F (Son-in-law of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was greeted by both very friendly and welcoming staff. Everything seemed well organised and we were offered tea/coffee on arrival. Staff were very attentive to both residents and visitors. It was lovely to see the residents so happy in their home environment and safety seemed to be a priority as I
noticed staff constantly looking out for them. A lovely visit to my mother-in-law over the Christmas period.

Reply from Jacqui Marks, Manager at Ashley Court

Thank you for your lovely review

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Review from K K (Daughter of Resident) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful care and service given at all times. I was told that the food was extremely good and very varied! Staff are always friendly and approachable, nothing is too much trouble and they made a point of learning mum's little ways. The café was very smart with different displays and had interesting
things to see. At the end, everyone was kind, personified and made a sad time bearable. Many thanks to you all.

Reply from Jacqui Marks, Manager at Ashley Court

Many thanks for your lovely review, it was a pleasure to look after such a lovely lady.

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Review from Trudi J (Daughter of Resident) published on 25 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy Mum is being looked after so well. The residents are so happy and the care workers are wonderful and very helpful. Mum's needs are being met and understood and it is so nice to see her so well settled. There are lots of things for her to do with entertainment and activities. She's had her
nails done and she is eating really well as the meals look great. It's such a relief to see her so settled and relaxed.

Reply from Jacqui Marks, Manager at Ashley Court

The team at Ashley Court thanks the family for a lovely review.

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Review from Bruce M (Nephew of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashley Court is an excellent facility, very friendly staff, helpful in every way. Good food and good living conditions.

Reply from Jacqui Marks, manager at Ashley Court

The team at Ashley Court thanks the family for a lovely review.

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Review from P M (Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for a year now. When I came here my confidence was low. Now it is much better with the help from the staff and management.


The care I am having is excellent. I do the garden for them and they appreciate what I have done in the garden as well.

Reply from Jacqui Marks, manager at Ashley Court

You have made our garden look beautiful with your hard work and dedication. Thank you for your lovely review

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Review from Brian M (Husband of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bright, caring, friendly and accommodating staff. Clean, bright, uncluttered environment. Residents appear to be well cared for and happy. Lots of activities to keep residents entertained.

Reply from Jacqui Marks, manager at Ashley Court

The team at Ashley Court thanks the family for a lovely review.

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Review from J David T (Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well received. Staff helpful. Ambiance good. Could do with more outings.

Reply from Tracy D'arvigny, Regional Manager at Ashley Court

Thank you for your review, I would like to say outdoor activity is under review and planning very soon with assistance from all staff at Ashley Court.

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Review from Lynn B (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff of all grades are very nice to us when we visit, we are always offered a drink and made to feel welcome. Everyone will talk to us and they are all very courteous and tell us how our father has been. If we have any questions we can ask anyone and will always get an honest answer.
I have found every member of staff is really good with my father whether it is caring for him or talking him.
The home itself is ver nice, the lounges, the rooms and the corridors are always clean.I find it a pleasant experience when I come to visit my father.

Reply from Jacqui Marks, Manager at Ashley Court

The team at Ashley Court thanks the family for a lovely review.

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Review from A B (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having lived all my life with my father, the thought of putting him into a residential care home made me feel extremely anxious and extremely upset. However, since dad has been at Ashley Court, I have found that I feel content knowing that the staff and the manager are taking good care of him. My father
has a very good rapport with the staff and is constantly saying how nice they are. Everyone treats him with respect and makes him feel special. I know that the manager will seek medical advice if required and always keeps me updated which makes me feel reassured. I always enjoy visiting Ashley Court and I would not hesitate to recommend the home to anyone else in a similar position.

Reply from Jacqui Marks, Manager at Ashley Court

The team at Ashley Court thanks the family for a lovely review.

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Review from Julie P (Relative of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I as a family member are more than happy that the care given to my aunt always friendly staff.
She is well looked after with food and cleanliness, although sometimes gets dressed in the wrong clothes belonging to someone else. The staff make me very welcome and are always offering tea or coffee and
I would most certainly recommend to others.

Reply from Jacqui Marks, Manager at Ashley Court

The team at Ashley Court thanks the family for a lovely review.

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Review from G S (Son of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Huge confidence in the ability of staff to offer compassionate care of extremely high quality under very difficult circumstances. My appreciation cannot be overstated. The peace of mind is huge under very difficult circumstances.

Reply from Jacqui Marks, Manager at Ashley Court

The team at Ashley Court thanks the family for a lovely review.

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Review from C R (Daughter of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum decided to go into care, she has good days and bad days, still, on the good days it's so nice to see her laughing, singing, dancing, bingo, game playing with all her new friends. The staff are great and the manager is very nice, helpful and understanding as are the staff. Mum is now safe and looked
after 24/7. Thanks to all at Ashley Court.

Reply from Jacqui Marks, Manager at Ashley Court

The team at Ashley Court thanks the family for a lovely review.

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Review from Adrian S (Son of Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am absolutely happy with my experience of the staff and surroundings at Ashley Court. The staff are kind and professional at all times and have been of great help and support in a difficult time.

Reply from Jacqui Marks, Manager at Ashley Court

The team at Ashley Court thanks the family for a lovely review.

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Review from Suzanne R (Daughter of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The transition into residential care can be emotional and complex. The staff at Ashley Court welcomed my father and have supported us in some complex issues. My father has settled well and is being well cared for - which is reassuring for me knowing he is safe and content. All the staff are friendly
and their caring attitude comes across. The environment although basic is clean and comfortable.

Reply from Jacqui Marks, Manager at Ashley Court

The team at Ashley Court thanks the family for a lovely review.

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Review from Jenny A (Friend of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my friend was well enough go out we used to take him to the bank every month and then go out for a coffee.
His wife is also handicapped and does not write or read very well so I also support her in her home she easily panics so whenever there is any kind of situation the staff at the home ring
me and I personally go round to her and explain what is happening. The also ring me and I take him to his medical appointments or meet him at A.E when necessary.
All the staff at Ashley Court are very friendly and polite.
They put on a number of activities for both residents and families to enjoy.

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Review from Marian Q (Sister of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been here 8 months after her previous home was closed by CQC. We are amazed at the contrast in well-managed home. My brother was a gardener in a museum in Cardiff for 30+ years and here he has taken over the garden. It gives him much pleasure managing it and has improved it. He was given
a fork and trowel as a reward for his work which delighted him. My brother has mild Asperger's Syndrome and does not mix well, but he has settled in well and chats with the staff. I am very happy to see him so well in this home. I cannot speak too highly of the staff.

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Current Review Score: 9.7 (9.673)

Overview of Review Score

The Review Score of 9.7 (9.673) out of 10 for Ashley Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.673 for Ashley Court is calculated as follows: ( (113 Excellents x 5) + (35 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 156 Ratings = 4.673

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

Meet the Team (4)

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Jacqui Marks

Job Title: Registered Manager

Joined: 2014

I began my journey at Ashley Court in 2014 as Deputy Manager, and in 2016, I was honoured to become the Registered Manager. But my path in care started much earlier—when I was just 17 years old. From the very beginning, I knew that caring for others wasn’t just a job for me; it was a calling.


Over the years, I’ve grown both personally and professionally. I’ve gained my NVQ Level 2, 3, and 5 in Health and Social Care, but more importantly, I’ve gained years of experience, countless memories, and a deep understanding of what it truly means to be there for someone—especially when they need it most.


Being a manager is not without its challenges, but it’s also one of the most rewarding parts of my life. I’m so proud to lead a team of kind, dedicated individuals who give their all every day. And what means the most to me is that, despite my responsibilities, I still get to be close to our residents—listening to their stories, sharing in their laughter, offering comfort in difficult times.


There’s something truly special about being able to make someone feel safe, heard, and cared for. That’s what fills my heart and keeps me going. I feel incredibly lucky to do what I love, surrounded by people who inspire me every single day.

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Katalin Varine Csizik

Job Title: Head of Care

Joined: 2014

I began my journey at Ashley Court in 2014 as a care assistant. With my previous experience, I quickly embraced the role of senior care assistant, working closely with residents to ensure they received the compassionate, personalized care they deserved. To further develop my skills, I earned my NVQ Level 4 in Health and Social Care


In 2018, I was promoted to deputy manager, a role that allowed me to combine hands-on care with broader leadership responsibilities. I thoroughly enjoyed the challenge of balancing administrative tasks with the genuine, everyday interactions that define our residents. It was a period of significant growth, both for myself and for the team I was proud to support.


Recently, I made the decision to step down from my deputy manager position to become the Head of Care. This change wasn’t about stepping away from leadership; rather, it was about reconnecting with what truly brings me joy—being directly involved in care. I wanted more time to focus on helping our residents enjoy a high quality of life, with compassion and respect as the cornerstones of every interaction.


I am incredibly proud to be part of Ashley Court, where each day offers the opportunity to touch lives, share smiles, and build a nurturing environment for our residents. It is an honour to work in a place that feels like home for so many, and I am excited to continue making a positive impact with every step I take.

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Vidhushi Liyanage

Job Title: Head chef

Joined: 2021

I was born and raised in Sri Lanka, where I worked as a professional actress & voice artist. Performing was my passion and identity. But when I moved to the UK, everything changed.


Looking for part-time work, I applied for a Kitchen Assistant role at Ashley Court in 2021. One day, when the chef called in sick, I was asked to step in. Watching the residents enjoy the meal I’d prepared sparked something in me — the same joy I once felt on stage. I realised food, like art, can touch hearts.


That day, I found a new stage — the kitchen.


I spoke with my manager, Jacqui, and asked if she would consider me for the role of Second Chef. With her support, I stepped into the role just six months after joining, and I threw myself into learning. I earned my Level 2 Food Hygiene and Safety for Catering, as well as my Level 2 HACCP for Catering qualification.


In 2022, I became the Chef at Ashley Court and Head Chef in 2024. Cooking is my passion, and I put love, care, and intention into every meal I prepare to bring comfort to our residents. Watching them enjoy the food I create gives me a sense of peace and purpose that words cannot fully express.


Ashley Court isn’t just where I work — it’s where I found myself again. This is more than a job to me. It’s where my heart belongs, and I would happily do it for the rest of my life.

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Tina Smith

Job Title: Activity Co-ordinator

Joined: 2018

I was inspired to become an activity coordinator while working as a chef in another care home. I never expected to be given this opportunity, as being a chef was all I knew. A friend recommended me to the manager, and I've never looked back since. I started at Ashley Court in November 2018 and began my NAPA activity training in February 2019.


This job is incredibly rewarding on an emotional level. I have the privilege of providing activities and entertainment that residents might be missing out on. It’s amazing to see them happy, smiling, laughing, and having fun. I also find it fulfilling to help new residents settle into their new home, offering support as they cope with fear and anxiety while making new friends.


Now that I have been in this role for so long, I couldn't imagine doing anything else.

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