Staff 100%. Very pleased with the everyday runnings and care. I would highly recommend!
N A (Son of Resident)
I can't thank the staff enough for all that they do for all the residents and visitors
Angela B (Friend of Resident)
Her room was clean and pleasant and her bed looked very comfortable
Barry S (Husband of Resident)
The home provides Activity indoor and outdoor. Ashley Court believe in fund raising and the company support in activities.
Hairdresser visits weekly and choices/styles are listened too. These charges are separate to the fees / Chiropodist visits 6-8 weekly and these are also charged separately.
Top up is reviewed- this is discussed on enquiry. The home accepts funded and private clients including 12 week dis-regard.
Trained staff covering the home 24/7 The manager Jacqui is available and works closely with her Deputy Kat.
These prices are only a guideline, please contact Ashley Court to find out the exact price for your requirements.
Visitors are always welcome at any time - please try to avoid mealtimes to allow protected meals.
Ashley Court has private parking to the side of the home.
Ashley Court has a Review Score of 9.7 (9.673) out of 10, based on 13 reviews in the last 2 years. Over all time Ashley Court has 100 reviews.
Review from P I (Daughter of Resident) published on 30 May 2022
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5.0 out of 5
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Review from Jackie D (Daughter of Resident) published on 3 February 2021
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5.0 out of 5
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Review from N A (Son of Resident) published on 14 April 2020
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5.0 out of 5
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Review from Tracey K (Daughter of Resident) published on 26 March 2020
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4.0 out of 5
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Review from Angela B (Friend of Resident) published on 22 November 2019
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4.0 out of 5
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Review from J N (Daughter-in-law of Resident) published on 6 November 2019
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4.0 out of 5
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Review from F N (Son of Resident) published on 6 November 2019
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5.0 out of 5
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Review from P B (Sister of Resident) published on 9 September 2019
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5.0 out of 5
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Review from D D (Uncle of Resident) published on 31 July 2019
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5.0 out of 5
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Review from Gillian C (Daughter of Resident) published on 19 July 2019
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4.0 out of 5
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Review from G D (Sister of Resident) published on 15 July 2019
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5.0 out of 5
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Review from Bernard G (Brother of Resident) published on 27 June 2019
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4.0 out of 5
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Review from C H (Niece of Resident) published on 17 June 2019
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5.0 out of 5
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Review from J P (Daughter of Resident) published on 14 June 2019
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Overall Experience
1.0 out of 5
Reply from Jacqui Marks, Home Manager at Ashley Court
We are sorry to hear that you are not happy with the service at Ashley Court. We always strive to provide the best service at our home and we take all complaints seriously and would like to invite you to come in and discuss the issues you have raised in the review.
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Review from P C (Sister of Resident) published on 3 June 2019
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5.0 out of 5
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Review from Morag C (Daughter of Resident) published on 31 May 2019
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5.0 out of 5
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Review from D P (Brother of Resident) published on 10 May 2019
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5.0 out of 5
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Review from Barry S (Husband of Resident) published on 26 March 2019
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4.0 out of 5
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Review from Karen H (Daughter of Resident) published on 20 March 2019
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4.0 out of 5
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Review from David R (Son of Resident) published on 11 March 2019
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5.0 out of 5
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The Review Score of 9.7 (9.673) out of 10 for Ashley Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.673 for Ashley Court is calculated as follows: ( (113 Excellents x 5) + (35 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 156 Ratings = 4.673
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ashley Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Oct 2022
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Job Title: Registered Manager
Joined: 2014
I began my journey at Ashley Court in 2014 as Deputy Manager, and in 2016, I was honoured to become the Registered Manager. But my path in care started much earlier—when I was just 17 years old. From the very beginning, I knew that caring for others wasn’t just a job for me; it was a calling.
Over the years, I’ve grown both personally and professionally. I’ve gained my NVQ Level 2, 3, and 5 in Health and Social Care, but more importantly, I’ve gained years of experience, countless memories, and a deep understanding of what it truly means to be there for someone—especially when they need it most.
Being a manager is not without its challenges, but it’s also one of the most rewarding parts of my life. I’m so proud to lead a team of kind, dedicated individuals who give their all every day. And what means the most to me is that, despite my responsibilities, I still get to be close to our residents—listening to their stories, sharing in their laughter, offering comfort in difficult times.
There’s something truly special about being able to make someone feel safe, heard, and cared for. That’s what fills my heart and keeps me going. I feel incredibly lucky to do what I love, surrounded by people who inspire me every single day.
Job Title: Head of Care
Joined: 2014
I began my journey at Ashley Court in 2014 as a care assistant. With my previous experience, I quickly embraced the role of senior care assistant, working closely with residents to ensure they received the compassionate, personalized care they deserved. To further develop my skills, I earned my NVQ Level 4 in Health and Social Care
In 2018, I was promoted to deputy manager, a role that allowed me to combine hands-on care with broader leadership responsibilities. I thoroughly enjoyed the challenge of balancing administrative tasks with the genuine, everyday interactions that define our residents. It was a period of significant growth, both for myself and for the team I was proud to support.
Recently, I made the decision to step down from my deputy manager position to become the Head of Care. This change wasn’t about stepping away from leadership; rather, it was about reconnecting with what truly brings me joy—being directly involved in care. I wanted more time to focus on helping our residents enjoy a high quality of life, with compassion and respect as the cornerstones of every interaction.
I am incredibly proud to be part of Ashley Court, where each day offers the opportunity to touch lives, share smiles, and build a nurturing environment for our residents. It is an honour to work in a place that feels like home for so many, and I am excited to continue making a positive impact with every step I take.
Job Title: Head chef
Joined: 2021
I was born and raised in Sri Lanka, where I worked as a professional actress & voice artist. Performing was my passion and identity. But when I moved to the UK, everything changed.
Looking for part-time work, I applied for a Kitchen Assistant role at Ashley Court in 2021. One day, when the chef called in sick, I was asked to step in. Watching the residents enjoy the meal I’d prepared sparked something in me — the same joy I once felt on stage. I realised food, like art, can touch hearts.
That day, I found a new stage — the kitchen.
I spoke with my manager, Jacqui, and asked if she would consider me for the role of Second Chef. With her support, I stepped into the role just six months after joining, and I threw myself into learning. I earned my Level 2 Food Hygiene and Safety for Catering, as well as my Level 2 HACCP for Catering qualification.
In 2022, I became the Chef at Ashley Court and Head Chef in 2024. Cooking is my passion, and I put love, care, and intention into every meal I prepare to bring comfort to our residents. Watching them enjoy the food I create gives me a sense of peace and purpose that words cannot fully express.
Ashley Court isn’t just where I work — it’s where I found myself again. This is more than a job to me. It’s where my heart belongs, and I would happily do it for the rest of my life.
Job Title: Activity Co-ordinator
Joined: 2018
I was inspired to become an activity coordinator while working as a chef in another care home. I never expected to be given this opportunity, as being a chef was all I knew. A friend recommended me to the manager, and I've never looked back since. I started at Ashley Court in November 2018 and began my NAPA activity training in February 2019.
This job is incredibly rewarding on an emotional level. I have the privilege of providing activities and entertainment that residents might be missing out on. It’s amazing to see them happy, smiling, laughing, and having fun. I also find it fulfilling to help new residents settle into their new home, offering support as they cope with fear and anxiety while making new friends.
Now that I have been in this role for so long, I couldn't imagine doing anything else.
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