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Care Provided by Acacia Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 40 Service Users
Dementia Care Types
- Mild Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Acacia Lodge Care Home to confirm what's included and get a personalised quote
Included in the Fee:
• Care as set out in your Care Plan (excluding nursing care funded by Funded Nursing Care)
• Furnished accommodation in a room for your exclusive use
• A choice of meals, plus snacks and non-alcoholic drinks
• Full use of communal areas in the Home
• Certain activities and/or events and the use of recreational facilities (you may be asked to make a financial contribution to the cost of some excursions; however we will notify you of any required charge in advance of any such excursion)
• Laundry service excluding dry cleaning
• Liaison with your GP, social worker, district nurse, dentist, chiropodist and other professionals. You may be asked to meet any charge that any of these professionals makes in the event that these services are not available via the NHS
• Central heating (in season), hot water and lighting
• Supply of bed linen and towels
• Maintenance of the grounds of the Home
• Maintenance and repair (as necessary) of the Home, its furnishings and furniture
• Insurance of the home and its contents (see clause 16 for further details)
• Intercommunication system and all necessary fire alarms, extinguishers and emergency lighting
• All personal items such as clothing, newspapers/magazines, toiletries and hairdressing
• Specialist medical equipment not generally available in the Home and not provided by the NHS
• Chiropody, physiotherapy, dental care, hearing aids, eye care (where not provided by the NHS)
• Hairdressing
• Internet use in excess of our fair usage policy
• Dry cleaning
• Private car hire or taxi service, or transport to outside services except in cases of medical emergency
• Registration process in the event of death
• Any other items of a personal nature not included in the weekly Fee
• Care as set out in your Care Plan (excluding nursing care funded by Funded Nursing Care)
• Furnished accommodation in a room for your exclusive use
• A choice of meals, plus snacks and non-alcoholic drinks
• Full use of communal areas in the Home
• Certain activities and/or events and the use of recreational facilities (you may be asked to make a financial contribution to the cost of some excursions; however we will notify you of any required charge in advance of any such excursion)
• Laundry service excluding dry cleaning
• Liaison with your GP, social worker, district nurse, dentist, chiropodist and other professionals. You may be asked to meet any charge that any of these professionals makes in the event that these services are not available via the NHS
• Central heating (in season), hot water and lighting
• Supply of bed linen and towels
• Maintenance of the grounds of the Home
• Maintenance and repair (as necessary) of the Home, its furnishings and furniture
• Insurance of the home and its contents (see clause 16 for further details)
• Intercommunication system and all necessary fire alarms, extinguishers and emergency lighting
• Internet access in line with our fair usage policy.
• All personal items such as clothing, newspapers/magazines, toiletries and hairdressing
• Specialist medical equipment not generally available in the Home and not provided by the NHS
• Chiropody, physiotherapy, dental care, hearing aids, eye care (where not provided by the NHS)
• Hairdressing
• Internet use in excess of our fair usage policy
• Dry cleaning
• Private car hire or taxi service, or transport to outside services except in cases of medical emergency
• Registration process in the event of death
• Any other items of a personal nature not included in the weekly Fee
• TV License if under 75 years
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Acacia Lodge Care Home Ltd
- Private Owned
Person in charge
- Will Strangward (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2006
Room Information
- Single Rooms (36)
- Couples/Companion Rooms (2)
Parking
- Free parking available on site.
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Acacia Lodge Care Home Reviews (50)
9.2
Acacia Lodge Care Home has a Review Score of 9.2 (9.231) out of 10, based on 6 reviews in the last 2 years.
Over all time Acacia Lodge Care Home has 50 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Acacia Lodge Care Home
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Review from S H (Daughter-in-law of Resident) published on 13 January 2021 Submitted via Postal Card•
Overall Experience
Very caring and friendly staff.
Excellent in all aspect.
Very caring and friendly staff.
Excellent in all aspect.
Review from Dawn F (Daughter of Resident) published on 13 January 2021 Submitted via Postal Card•
Overall Experience
My father receives good care with skilled nursing and care staff.
He has been put on end of life and all staff have been extremely compassionate.
My father receives good care with skilled nursing and care staff.
He has been put on end of life and all staff have been extremely compassionate.
Review from L H (Daughter of Resident) published on 9 November 2020 Submitted via Postal Card•
Overall Experience
The two male members of staff went above and beyond in the care and compassion given to my mum and myself and daughter in her last hours of life. When I thanked them they said they were only doing their job, they would accept no praise. Their work is of such dedication.
The two male members of staff went above and beyond in the care and compassion given to my mum and myself and daughter in her last hours of life. When I thanked them they said they were only doing their job, they would accept no praise. Their work is of such dedication.
Review from K M (Daughter of Resident) published on 4 September 2020 Submitted via Postal Card•
Overall Experience
My father was a resident at Acacia Lodge for four years, during which time, I was extremely happy with the care he received. The facilities available were perfectly acceptable for the residents needs. Social interaction was encouraged, and many activities provided. All the staff I had the pleasure...
My father was a resident at Acacia Lodge for four years, during which time, I was extremely happy with the care he received. The facilities available were perfectly acceptable for the residents needs. Social interaction was encouraged, and many activities provided. All the staff I had the pleasure of getting to know, treated my father with respect and dignity at all times.
Review from B L (Wife of Resident) published on 19 August 2020 Submitted via Postal Card•
Overall Experience
Throughout lockdown, I have been confident my husband is being well cared for.
Throughout lockdown, I have been confident my husband is being well cared for.
Review from Tony J (Son of Resident) published on 3 August 2020 Submitted via Postal Card•
Overall Experience
My mum has received excellent care whilst she has been at Acacia Lodge.
My mum has received excellent care whilst she has been at Acacia Lodge.
Review from Sally S (Daughter of Resident) published on 24 July 2020 Submitted via Postal Card•
Overall Experience
Always found staff to be helpful and friendly. Mum is quite happy at the home. During the pandemic, we have been well informed of how Mum is and also what is going on in the home. Also, we have had some lovely photos and notes from her which is a great comfort to see that she is quite happy.
Always found staff to be helpful and friendly. Mum is quite happy at the home. During the pandemic, we have been well informed of how Mum is and also what is going on in the home. Also, we have had some lovely photos and notes from her which is a great comfort to see that she is quite happy.
Review from D G (Daughter of Resident) published on 22 July 2020 Submitted via Postal Card•
Overall Experience
Acacia Lodge is a very friendly and welcoming care home. I am really pleased my mum is so well cared for and cannot recommend it enough. The staff are always cheerful and very attentive to Mum's needs.
Acacia Lodge is a very friendly and welcoming care home. I am really pleased my mum is so well cared for and cannot recommend it enough. The staff are always cheerful and very attentive to Mum's needs.
Review from C M (Wife of Resident) published on 22 July 2020 Submitted via Postal Card•
Overall Experience
Due to the nature of my husband's illness he and his family had experienced a very turbulent and stressful time prior to his arrival at Acacia Lodge so we will always be grateful fo the high standard of care and attention he received. This quickly led to a much calmer and contented outlook from...
Due to the nature of my husband's illness he and his family had experienced a very turbulent and stressful time prior to his arrival at Acacia Lodge so we will always be grateful fo the high standard of care and attention he received. This quickly led to a much calmer and contented outlook from him. Everyone made us feel welcome and kept us well informed. Sadly, he was not with you for very long but on our final visit my daughter remarked how comforting it had neem that we knew he was happy, content and well cared for especially during lockdown due to COVID.
Review from T J (Wife of Resident) published on 10 July 2020 Submitted via Postal Card•
Overall Experience
I think that the home is doing their very best for the residents. My husband is very happy and contented at the home.
The staff are very attentive to my husband/dad. They ensure that I am kept informed about how he is doing.
I think that the home is doing their very best for the residents. My husband is very happy and contented at the home.
The staff are very attentive to my husband/dad. They ensure that I am kept informed about how he is doing.
Review from Dennis E (Brother of Resident) published on 2 July 2020 Submitted via Postal Card•
Overall Experience
Staff at Acacia Lodge are extremely polite, caring and helpful and nothing is too much trouble. Leading up to my sister's death on 23rd May 2020, she was given the highest care and attention available and she loved all the staff who cared with her until the end.
Staff, even after her passing...
Staff at Acacia Lodge are extremely polite, caring and helpful and nothing is too much trouble. Leading up to my sister's death on 23rd May 2020, she was given the highest care and attention available and she loved all the staff who cared with her until the end.
Staff, even after her passing away, were very supportive to the family.
Review from P J (Daughter of Resident) published on 24 June 2020 Submitted via Postal Card•
Overall Experience
My father was bedbound and didn't communicate. He never seemed sad when I visited him. Staff were good if I saw a problem and ask them to do anything they would do it as soon as they could. Sadly he passed away at the end of May and I thank all the staff for what they did for him.
My father was bedbound and didn't communicate. He never seemed sad when I visited him. Staff were good if I saw a problem and ask them to do anything they would do it as soon as they could. Sadly he passed away at the end of May and I thank all the staff for what they did for him.
Review from Theresa P (Daughter of Resident) published on 24 April 2019 Submitted via Postal Card•
Overall Experience
Acacia Lodge is well run, organised and calm. The staff are caring and respectful of Dad's views and needs.
He is well cared for. The room is large and bright although is a little dated. I have seen some staff changes and agency workers, although they seem well supported.
He is well cared for. The room is large and bright although is a little dated. I have seen some staff changes and agency workers, although they seem well supported.
Above all else, Dad's...
Acacia Lodge is well run, organised and calm. The staff are caring and respectful of Dad's views and needs.
He is well cared for. The room is large and bright although is a little dated. I have seen some staff changes and agency workers, although they seem well supported.
He is well cared for. The room is large and bright although is a little dated. I have seen some staff changes and agency workers, although they seem well supported.
Above all else, Dad's decisions are followed with the utmost respect.
Review from K M (Daughter of Resident) published on 12 September 2018 Submitted via Postal Card•
Overall Experience
It's early days but so far, the transition appears to be a smooth one. The team has a good feeling about them. Very relaxed and Acacia Lodge is a more comfortable home. We, the family are very happy and relieved that we've found Acacia Lodge.
It's early days but so far, the transition appears to be a smooth one. The team has a good feeling about them. Very relaxed and Acacia Lodge is a more comfortable home. We, the family are very happy and relieved that we've found Acacia Lodge.
Review from Robert R (Son of Resident) published on 12 September 2018 Submitted via Postal Card•
Overall Experience
My father is well cared for and seems very happy.
My father is well cared for and seems very happy.
Review from W B (Daughter of Resident) published on 12 June 2018 Submitted via Postal Card•
Overall Experience
My mum had to move to Acacia Lodge from another care home and it's the best thing we could have done. We were concerned about how she would react but the staff have made her feel welcome and cared for and she has settled really well. She has a lovely room and it's always clean and the whole home is...
My mum had to move to Acacia Lodge from another care home and it's the best thing we could have done. We were concerned about how she would react but the staff have made her feel welcome and cared for and she has settled really well. She has a lovely room and it's always clean and the whole home is well organised.
Review from Catriona G (Daughter of Resident) published on 17 May 2018 Submitted via Website•
Overall Experience
My Mum lived at Acacia Lodge for just under two years, until her death in May 2018. Throughout her time there, she was treated with kindness, dignity and respect, often referring to members of staff as her friends, because they always went the extra mile. The room she had was lovely - spacious and...
My Mum lived at Acacia Lodge for just under two years, until her death in May 2018. Throughout her time there, she was treated with kindness, dignity and respect, often referring to members of staff as her friends, because they always went the extra mile. The room she had was lovely - spacious and welcoming - as well as clean and well cared for. Knowing that her final moments were spent with people who really cared about her, and who have been supportive to us following her death, means so much.
Review from Jim L (Brother-in-law of Resident) published on 29 March 2018 Submitted via Review Postal Card•
Overall Experience
An improvement overall since the takeover with the new owners. A big bonus was the sight of my brother-in-law sitting in a wheelchair in the community room with other residents (a year+ at Acacia Lodge) for the first time, with promises of lifts out of bed and into the wheelchair and promises of...
An improvement overall since the takeover with the new owners. A big bonus was the sight of my brother-in-law sitting in a wheelchair in the community room with other residents (a year+ at Acacia Lodge) for the first time, with promises of lifts out of bed and into the wheelchair and promises of being taken downstairs to see his uncle. I feel confident the scores will improve higher.
↩Reply from Clare Sheehan, Care Advisor at Acacia Lodge Care Home
Thank you for your kind comment, we aim to continuously improve the service we offer. We are currently working with the activities coordinator to improve the range of activities offered in the Home.
Review from Sally F (Niece of Resident) published on 28 March 2018 Submitted via Review Postal Card•
Overall Experience
I am very pleased with how my aunt is treated, all the staff treat her with respect, they keep her and her room very clean and tidy and are always available if there is anything we wish to discuss.
I am very pleased with how my aunt is treated, all the staff treat her with respect, they keep her and her room very clean and tidy and are always available if there is anything we wish to discuss.
Review from D G (Daughter of Resident) published on 7 February 2018 Submitted via Review Postal Card•
Overall Experience
Overall we have found the home a very comfortable place and cannot fault the carers. If I was to say anything negative, it's that the management could make themselves a bit more available and that when things like thickener amount and feeding problems are changed, it is made clear to all carers,...
Overall we have found the home a very comfortable place and cannot fault the carers. If I was to say anything negative, it's that the management could make themselves a bit more available and that when things like thickener amount and feeding problems are changed, it is made clear to all carers, old and new. As a family, we have had to explain on a few occasions that we truly wish there were more carers so that the residents could be checked on a more regular basis.
↩Reply from Clare Sheehan, Care Advisor at Acacia Lodge Care Home
Thank you so much for taking the time to review our home and for the kind comments regarding our staff. We value all feedback as this helps us improve all our services. As the new Manager for Acacia Lodge, I pride myself on being available to Relatives, Residents and staff alike and have an open...
Thank you so much for taking the time to review our home and for the kind comments regarding our staff. We value all feedback as this helps us improve all our services. As the new Manager for Acacia Lodge, I pride myself on being available to Relatives, Residents and staff alike and have an open door policy where anyone can come and talk to me. Our Deputy Manager, who is a very experienced Nurse, is also available to discuss any relatives concerns. To ensure that all staff are aware of our Resident’s individual needs, I have introduced a more consistent communication process that includes a concise structured clinical handover (twice daily) that all staff participate in, daily meetings with all heads of department, daily clinical reviews and weekly clinical meetings. A schedule of monthly relatives meetings is being put in place, where the Deputy Manager and myself will be available to discuss queries or concerns either in a group setting or privately if required. We constantly strive to deliver the kindest of care and will continue to do this in every way we can.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 June 2024Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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