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Care Provided by Acacia Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 40 Service Users
Dementia Care Types
- Mild Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Acacia Lodge Care Home to confirm what's included and get a personalised quote
Included in the Fee:
• Care as set out in your Care Plan (excluding nursing care funded by Funded Nursing Care)
• Furnished accommodation in a room for your exclusive use
• A choice of meals, plus snacks and non-alcoholic drinks
• Full use of communal areas in the Home
• Certain activities and/or events and the use of recreational facilities (you may be asked to make a financial contribution to the cost of some excursions; however we will notify you of any required charge in advance of any such excursion)
• Laundry service excluding dry cleaning
• Liaison with your GP, social worker, district nurse, dentist, chiropodist and other professionals. You may be asked to meet any charge that any of these professionals makes in the event that these services are not available via the NHS
• Central heating (in season), hot water and lighting
• Supply of bed linen and towels
• Maintenance of the grounds of the Home
• Maintenance and repair (as necessary) of the Home, its furnishings and furniture
• Insurance of the home and its contents (see clause 16 for further details)
• Intercommunication system and all necessary fire alarms, extinguishers and emergency lighting
• All personal items such as clothing, newspapers/magazines, toiletries and hairdressing
• Specialist medical equipment not generally available in the Home and not provided by the NHS
• Chiropody, physiotherapy, dental care, hearing aids, eye care (where not provided by the NHS)
• Hairdressing
• Internet use in excess of our fair usage policy
• Dry cleaning
• Private car hire or taxi service, or transport to outside services except in cases of medical emergency
• Registration process in the event of death
• Any other items of a personal nature not included in the weekly Fee
• Care as set out in your Care Plan (excluding nursing care funded by Funded Nursing Care)
• Furnished accommodation in a room for your exclusive use
• A choice of meals, plus snacks and non-alcoholic drinks
• Full use of communal areas in the Home
• Certain activities and/or events and the use of recreational facilities (you may be asked to make a financial contribution to the cost of some excursions; however we will notify you of any required charge in advance of any such excursion)
• Laundry service excluding dry cleaning
• Liaison with your GP, social worker, district nurse, dentist, chiropodist and other professionals. You may be asked to meet any charge that any of these professionals makes in the event that these services are not available via the NHS
• Central heating (in season), hot water and lighting
• Supply of bed linen and towels
• Maintenance of the grounds of the Home
• Maintenance and repair (as necessary) of the Home, its furnishings and furniture
• Insurance of the home and its contents (see clause 16 for further details)
• Intercommunication system and all necessary fire alarms, extinguishers and emergency lighting
• Internet access in line with our fair usage policy.
• All personal items such as clothing, newspapers/magazines, toiletries and hairdressing
• Specialist medical equipment not generally available in the Home and not provided by the NHS
• Chiropody, physiotherapy, dental care, hearing aids, eye care (where not provided by the NHS)
• Hairdressing
• Internet use in excess of our fair usage policy
• Dry cleaning
• Private car hire or taxi service, or transport to outside services except in cases of medical emergency
• Registration process in the event of death
• Any other items of a personal nature not included in the weekly Fee
• TV License if under 75 years
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Acacia Lodge Care Home Ltd
- Private Owned
Person in charge
- Will Strangward (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2006
Room Information
- Single Rooms (36)
- Couples/Companion Rooms (2)
Parking
- Free parking available on site.
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Acacia Lodge Care Home Reviews (50)
9.2
Acacia Lodge Care Home has a Review Score of 9.2 (9.231) out of 10, based on 6 reviews in the last 2 years.
Over all time Acacia Lodge Care Home has 50 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Acacia Lodge Care Home
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Review from Tracey P (Daughter of Resident) published on 7 February 2018 Submitted via Review Postal Card•
Overall Experience
My experience of Acacia Lodge is extremely wonderful. They can't do enough for my dad and also my mum when she visits. The nurses and carers are wonderful. Please don't change anything, except make sure the staff are kept as happy as the residents.
My experience of Acacia Lodge is extremely wonderful. They can't do enough for my dad and also my mum when she visits. The nurses and carers are wonderful. Please don't change anything, except make sure the staff are kept as happy as the residents.
↩Reply from Clare Sheehan, Care Advisor at Acacia Lodge Care Home
Thank you for the very considerate comments you have made about how wonderful your experience is when both you and your Mother are visiting your Father. The staff really do appreciate such positive feedback and you can be assured they are really important to us as we strive to deliver the kindest of care. It is our aim to have a happy Home for both our Residents as well as for our staff.
Review from Ashleigh M (Great-granddaughter of Resident) published on 7 February 2018 Submitted via Review Postal Card•
Overall Experience
Carers take excellent care of my nan. She absolutely loves them all and has been so happy since she settled in. Carers are always respecting her dignity and promoting individuality. Also they build appropriate relationships with her.
They are sometimes understaffed which affects some quality.
Carers take excellent care of my nan. She absolutely loves them all and has been so happy since she settled in. Carers are always respecting her dignity and promoting individuality. Also they build appropriate relationships with her.
They are sometimes understaffed which affects some quality.
↩Reply from Clare Sheehan, Care Advisor at Acacia Lodge Care Home
Thank you for the very thoughtful comments about the excellent care your Nan is receiving and we are pleased to note she has settled in. Respecting her dignity and individuality is an important part of the kind care we strive to achieve all times. However we are sorry to note you feel the Home is...
Thank you for the very thoughtful comments about the excellent care your Nan is receiving and we are pleased to note she has settled in. Respecting her dignity and individuality is an important part of the kind care we strive to achieve all times. However we are sorry to note you feel the Home is understaffed at times – we do very occasionally experience a disruption of staffing levels due to sickness but these are not common – if anyone ever feels concerned about staffing levels we encourage them to raise this with the Manager immediately and their concern will be listened to.
Review from Margaret B (Daughter of Resident) published on 7 February 2018 Submitted via Review Postal Card•
Overall Experience
My mother has been a resident at Acacia Lodge for 3 years. My father-in-law was also a resident for last 6 months until his recent death. In both cases, I have found the care very good, although more staff on duty would provide greater care for all residents.
My mother has been a resident at Acacia Lodge for 3 years. My father-in-law was also a resident for last 6 months until his recent death. In both cases, I have found the care very good, although more staff on duty would provide greater care for all residents.
↩Reply from Clare Sheehan, Care Advisor at Acacia Lodge Care Home
Thank you for the kind comment relating to both your mother and more recently your father-in-law. We strive to offer the kindest possible care to all our Residents and keep staffing levels under constant review to ensure sufficient numbers are available for the needs of our clients. We actively...
Thank you for the kind comment relating to both your mother and more recently your father-in-law. We strive to offer the kindest possible care to all our Residents and keep staffing levels under constant review to ensure sufficient numbers are available for the needs of our clients. We actively encourage feedback with any particular concerns to us either directly to the management or through our regular relative meetings. We are grateful that you find the care at Acacia Lodge very good, our commitment is that you will always find this to be the case.
Review from Susan L (Husband of Resident) published on 2 February 2018 Submitted via Review Postal Card•
Overall Experience
Staff are excellent, very helpful and caring. The bedroom is clean and tidy, nothing is too much trouble for the girls.
Staff are excellent, very helpful and caring. The bedroom is clean and tidy, nothing is too much trouble for the girls.
Review from E M (Wife of Resident) published on 31 January 2018 Submitted via Review Postal Card•
Overall Experience
My experience has been very good. The carers and nurses are always ready to help.
My experience has been very good. The carers and nurses are always ready to help.
Review from Danielle M (Granddaughter of Resident) published on 30 January 2018 Submitted via Review Postal Card•
Overall Experience
Excellent care provided by the carers and nurses. They listen to the residents and treat them with respect.
Excellent care provided by the carers and nurses. They listen to the residents and treat them with respect.
Review from N P (Son of Resident) published on 30 January 2018 Submitted via Review Postal Card•
Overall Experience
Excellent care throughout - particular note is the long-standing staff who make residents happy and secure and part of 'the family' atmosphere.
Excellent care throughout - particular note is the long-standing staff who make residents happy and secure and part of 'the family' atmosphere.
Review from Paul D (Grandson of Resident) published on 30 January 2018 Submitted via Review Postal Card•
Overall Experience
Nan's care is fantastic, she is always well presented and nothing is too much for anyone. Always somebody for her to talk to if she wants a chat. She is awkward when taking her tablets but never a problem for whoever is with her. Her room is always clean and tidy.
Nan's care is fantastic, she is always well presented and nothing is too much for anyone. Always somebody for her to talk to if she wants a chat. She is awkward when taking her tablets but never a problem for whoever is with her. Her room is always clean and tidy.
Review from John P (Husband of Resident) published on 30 January 2018 Submitted via Review Postal Card•
Overall Experience
Kindness and thoughtfulness in care and attitude has given my wife a secure and safe environment over the last 3 years which we will be extremely grateful.
A wonderful family of cares who have a fabulous attitude and bring a little happiness to residents.
Kindness and thoughtfulness in care and attitude has given my wife a secure and safe environment over the last 3 years which we will be extremely grateful.
A wonderful family of cares who have a fabulous attitude and bring a little happiness to residents.
Review from Rhona B (Daughter of Resident) published on 8 June 2017 Submitted via Review Postal Card•
Overall Experience
My Dad was previously at a dreadful home where he was overmedicated and depressed.
Since he has been at Acacia Lodge he is off most of his medication now, he is bright and happy.
Dad is clean, always well dressed, his clothes and possessions are treated with respect.
Since he has been at Acacia Lodge he is off most of his medication now, he is bright and happy.
Dad is clean, always well dressed, his clothes and possessions are treated with respect.
He has gained weight and all...
My Dad was previously at a dreadful home where he was overmedicated and depressed.
Since he has been at Acacia Lodge he is off most of his medication now, he is bright and happy.
Dad is clean, always well dressed, his clothes and possessions are treated with respect.
He has gained weight and all the staff not only treat him with respect but take the time to talk to him.
Since he has been at Acacia Lodge he is off most of his medication now, he is bright and happy.
Dad is clean, always well dressed, his clothes and possessions are treated with respect.
He has gained weight and all the staff not only treat him with respect but take the time to talk to him.
Fabulous home!
↩Reply from Jayne Duck, Customer Services Administrator at Acacia Lodge Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 June 2024Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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