Sandalwood Court

Sometimes, he couldn’t believe how amazing Sandlewood was. When Dad was feeling well, which was more often than not, we always had fun talking and laughing with all the staff. Words can’t describe how I feel about this special place! We experienced the hardest thing anyone has to go through in losing a loved one, but the staff went above and beyond for my dad and the family. They were Dad's angels to the very end to make his passing as comfortable as possible, especially two of them (you know who you are). I’ll never forget the kindness, compassion and dignity showed to my dad and the family. You’ll always have a special place in my heart! It’s not just a care home but a loving home that really cares. Rest in peace Dad; you’ll be forever missed but always in our hearts.

The staff here are lovely and always treated my grandad with respect and dignity. The week leading up to my grandad passing away, the staff welcomed a lot of our close family to be close to him night and day and it really warmed my heart to know someone was always with him and he wasn't alone. They always checked on us to see if we needed anything and were always on hand to offer us support when things got emotional. My grandad loved it here and they took great care of him until the end. Thank you to all the staff, they are amazing!

All the staff were extremely helpful and caring towards myself, my grandad and my family. They made my grandad very comfortable while being in there when he was well and leading up to his passing, they were extremely kind to his family too offering us tea, coffee, refreshments, or to help ourselves. We felt at home there as did my grandad. He felt very comfortable around all of the staff I just cannot thank them enough for their hearts at the worst possible time ever (when he was passing) they got us involved in caring for him too letting us help change him and make him as comfortable as possible. Their urgency for calling the Marie Curi nurses/district nurses to make him extra comfortable was beyond impeccable! Thank you so much Sandalwood Court! We are so very grateful.

From start to finish they have shown a level of care for my dad that i could have only dreamt of, even when he received his terminal diagnosis they wanted him back to look after him at 'Dad's home'. They let us stay nearly round the clock in the final few days, providing everything we needed and when the end came, the staff were caring, respectful and compassionate. There are not enough words me or my family can say to thank them for everything they did and are doing still even after he has gone.

Our family have nothing but praise for this care home. Our mother/mother-in-law/gran lived the last two and half years of her life very happy in a caring, friendly home from home environment. All staff went above and beyond to care for her like she was their own family member. Thank you so much.

The care my mother received in Sandalwood Court Care Home was outstanding. The care staff went above and beyond to look after my mother, right up to the end of her life.

My mother-in-law has recently had to leave Sandalwood due to a change in her care needs. We are very sad that we had to move her, as we always found the care and attention given to Mum to be exceptional. She was always treated with kindness, compassion and dignity in a professional manner. As a family, we have always been more than happy with the standards of care at Sandalwood Care Home. We will miss the staff and wish to thank them for their care of Mum over the past five years.

They are all fantastic and caring people that I wish for my husband. The things they do are fantastic. I could not have my husband anywhere else.

Always happy to come to see my mum. She always seems to be well looked after and has good things to say about the staff and the home generally.

Always cheerful and make you comfortable.

My mother has been in Sandalwood Court since May 2022 and has settled in very well. The level of care is fantastic. The staff are kind and patient, and the home is very well equipped. It’s hard when older folk have to give up their independence and go into residential care, but the amazing staff at Sandalwood Court have made every effort to settle Mum in and make her comfortable. She is in better health than she has been for several years and is very well looked after. Would highly recommend it.

My sister was taken into care at Sandalwood Court in August 2021, suffering from Advanced Dementia, Unifocal Pagets Disease and Diabetes. Her stay started when Covid restrictions were in force, but family members were kept well informed by staff as to her well-being. Now restrictions are eased, one can witness the care and support residents receive from dedicated staff. Every resident is treated with dignity, from management and carers through to the cleaning staff. Residents have their own ensuite rooms where meals can be taken or in the lounge with other residents. Residents are cared for and supported by very special people.

My mum moved into Sandalwood Court on the 11th March 2022. Mum is 89 years old, is blind and has dementia. From the moment I visited Mum in Sandalwood, I felt the warmth and care given to all the residents, including Mum. Sandalwood has a very pleasant, calming atmosphere. Everyone goes out of their way to help with any issues or concerns. I am very happy that Mum is lucky enough to be looked after by such friendly, caring staff throughout the whole building. Every day Mum takes part in all the activities and loves the entertainment, which is offered on a regular basis. Shut out to the entertainment/activity lady who goes above and beyond to keep the residents on their toes and gives them great pleasure. I feel relieved and very satisfied to know that Mum is in the best place where she is kept safe and well cared for. Mum looks really well and better than she has done for a long while. Thanks to all the staff at Sandalwood Court.

All the staff, from the top to the bottom were absolutely fantastic; they looked after me and my mum, and I cannot thank them, and I mean all of them enough. I have given them five points, and would like to give them 10! I would give 10-plus for the care and kindness they give to Mum and me.

Thank you to the amazing team at Sandalwood Court. My nan arrived in their care during the pandemic, and they looked after her during some very difficult months. Nanny became part of their family, and it was plain to see they treated her with so much love and respect. It has been several months since Nanny passed away, aged 99, and I know for sure that in her final home, she has happy, comfortable and lived life to the fullest. The staff dealt with Nanny's final days with sensitivity and gentleness, and for that, I will be forever grateful. Thank you all.

They are very caring people not only to the patients but also to their families. They are skilled and give thought to the patients and families. The home has a happy, caring feeling when you enter. Thanks.

Having to put Nan into respite care for a week was both daunting and scary for my nan. However, the service provided by Sandalwood was amazing. Nan was well looked after by the friendly staff and was encouraged to join in with the many activities, as well as get her hair done. Nan has also mentioned how nice the food was. I would highly recommend this place to family and friends. If Nan should ever need this service again, then I would be more than happy for her to do so.

I would like to say a thank you to all the staff at Sandalwood Court for the care and support my wee man was given when my mother was away; she enjoyed her respite, and she didn’t want to leave. Thanks for everything, guys; keep up the good work.

On arrival, all Covid procedures adhered to and during our visit, keeping everyone safe. I cannot praise Sandalwood Court home and staff enough. Mum's bedroom is light and airy with a nice view onto the front garden of the home; it is a lovely room. The manager and staff are all welcoming, supportive and very helpful. Thank you all for the kindness and respect you show in caring for my mum. Excellent - 5-stars!

I found the staff and management generally unfriendly, unengaging and with an excessive use of threatening protocol. Staff contrived to create a hostile environment during a family visit, made worse because of the very lengthy time and effort it took for a family member to arrive at Sandalwood.