Westlands Care Home

48 Oxford Street, Wellingborough NN8 4JH
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9.7 61 Reviews
  • Westlands Care Home, Wellingborough
Westlands Care Home is a residential and dementia care facility located in Wellingborough. It is set up to be particularly ideal for people who have developed dementia.

There are calmly decorated bedrooms in muted tones at Westlands, three social areas and an enclosed garden, making for a homely atmosphere that assists staff in carrying out expert care.

Residents have access to a wet room, shower rooms within the building and home-cooked meals are served up daily (with the odd fish and chip supper!)

All laundry is catered for and bedrooms are cleaned daily by housekeeping. Westlands aim is to provide a safe, secure environment that you can call home.

The privately run home also accepts local funded clients with an expected top up fee in addition to the Expected Pay Rate (EPR) which will be discussed with the manager during viewing.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1045 – £1100
  • Self-Funded Residential Dementia Care: £1100 – £1200
  • RESPITE Self-Funded Residential Care: £950 – £1100
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1200

These prices are only a guideline, please contact Westlands Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nicola Bale (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (1)

Visiting

  • No restricted times

Parking

  • Parking can be found nearby the home around the back or side streets.

Westlands Care Home Reviews (61)

Total of 61, showing 21-40
9.7

Westlands Care Home has a Review Score of 9.7 (9.747) out of 10, based on 43 reviews in the last 2 years. Over all time Westlands Care Home has 61 reviews.

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Review from E C (Brother of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Staff very good with care of all residents. Greeted visit of family very good.

Reply from Nicola Bale, Manager at Westlands Care Home

E, thank you very much for the lovely words.

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Review from Pamela S (Daughter of Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management here are just simply amazing they are easy to approach and answer all our questions. It's a lovely homely feel, and we are made to feel welcome. Nothing seems to be too much trouble, like moving mum to a quiet room for a visit.

Reply from Nicola Bale, Manager at Westlands Care Home

Pam thank you - we endeavour to try our best, Mum is such a cheeky, lovely lady.

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Review from D L (Son of Resident) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother went into Westlands Care Home in February 2024. This followed a series of 'short stays' in various homes over the proceeding months. Since her admission, she's been cared for in an exemplary manner, despite the issues with her behaviour (due to her conditions).
The staff are welcoming and
friendly and the management is available as required.
My Mother is now settled and content, I cannot recommend this home highly enough!

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you for the lovely words. She is lovely and settled - all we can wish for.

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Review from B A (Son of Resident) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives at Westlands is absolutely wonderful. With my mother needing to move into care I was incredibly worried about what the experience would be like, but everyone at Westlands has been so wonderful, kind, compassionate, welcoming, and incredibly caring. Having been incredibly
worried about my mother's wellbeing, and initially visiting every day through worry, I take such comfort knowing that she is so very well cared for, treated as an individual, and know that she is safe and well and treated with such dignity, which has taken so much worry away from me, allowing a more manageable visiting pattern for me. The team do such a fantastic job, and the management team are wonderful, always having time to chat with me about any worries I may have, and they have been so incredibly supportive to not only my mother but to me also. Thank you all for everything you have done for my mother and for me too.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you so much B for the lovely review - I am biased but yes the team do a fantastic job

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Review from B C (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being at Westlands I feel I can relax more knowing my mother is being very well looked after.
I feel the staff know her well, and she in turn responds to them. The manager has always made time for myself and my brother whenever we've needed any kind of help. Whenever we visit we've been made
to feel very welcome and are always offered the home's hospitality. Westlands has a 'homely' feel about it!

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you - your Mum has built a lovely relationship with quite a few of the staff and it is lovely to see her responding well. Thank you for the kind words, Nicola

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Review from G B (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my dad moved into Westlands we were very worried not having any experience of care homes, we needn't of worried my dad loves it there, the staff are very caring, they tend to all Dad's needs, we are kept up to date with any medical issues, lovely home cooked food, the home is lovely and clean,
they have entertainment most weeks. I would highly recommend Westlands for your loved ones.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you and for the lovely treats you bring for Ebony - she is always ready waiting for you! Thank you for the lovely review, Nicola

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Review from Donna B (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The professionalism, care and understanding made the transition of my father moving in at short notice much easier to bear. My father has never looked so well. The activities, the care, everything is wonderful. We are made so welcome when we visit, Dad is always clean, freshly dressed etc. A massive
thank you to all the staff and the manager. We know Dad is in good hands.

Reply from Nicola Bale, Manager at Westlands Care Home

Donna, thank you, Dad is a gem- but does not always do as he is told!!!!! Lovely to have him with us

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Review from Ann B (Daughter-in-law of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.

Reply from Nicola Bale, Manager at Westlands Care Home

Ann thank you for the review- Sadly we did not get a lot of time with your father-in-law, but what we had was lovely. He was a smiler :)

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Review from S M (Daughter of Resident) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother receives excellent care at Westlands - the staff are great - they 'know' my mother - she seems well looked after and has more beauty treatments than ever before in her life - which I know she loves! The staff always keep me informed about her. When we visit - we are always made welcome and
the staff are helpful and attentive. The management are great and have a good grip on everything.

Reply from Nicola Bale, Manager at Westlands Care Home

S- thank you, many a day sat in my office usually telling me off! She is such a character and has the most lovely smile- even when she is cross with me!

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Review from Michael L (Husband of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife went into Westlands Care Home in February. She has Alzheimer's, vascular dementia, mobility issues and behaviour problems. Since her admittance she has been cared for in an exemplary manner and I could not wish for better. The manager is readily available and keeps me informed. Every staff member
I have come into contact with has been welcoming and friendly and I have come into contact with has been welcoming and friendly and I have observed how skilful and caring they all are. My wife's room is kept spotless clean and tidy. I cannot speak highly enough of this care home.

Reply from Nicola Bale, Manager at Westlands Care Home

Michael, it has been lovely to get to know you and your wife. The journey has not always been easy, especially for you but you have supported us just as much as we have you. Thank you for the lovely words.

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Review from G M (Son of Resident) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a recent resident at Westlands. I would just like to say thank you to all the staff, team leaders and management team for the wonderful care my mum received. I cannot fault them on their professionalism, patience and care. All the staff were so caring and polite. Special thanks to the
manager and two other staff members who welcomed Mum on the very first day she arrived and were her constant contacts. I am so deeply grateful to them.

Reply from Nicola Bale, Manager at Westlands Care Home

Garry, It was an absolute honour, Mum will be missed. She was a character, gave us a good 'run for our money' and as honest as the day is long. She was our diamond. It was a great pleasure to have been part of your family and share good and not-so-good times. We hope you will be able to find some comfort in visiting when you feel up to it. Thank you

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Review from Brenda W (Daughter of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The patience, kindness and understanding shown to my mother has been excellent. She was moved to Westlands for assessment and was very unhappy being so far away from home, family and friends but the staff made every effort to try to make her temporary stay as comfortable and enjoyable as possible. I
felt that she was in safe hands and was well cared for.

Reply from Nicola Bale, Manager at Westlands Care Home

Brenda, it was lovely to work with you and Mum to get her back local so her friends and family can keep in regular contact. I know the move has been difficult for her, but am sure she will settle in as well as she did with us. Ebony enjoyed the bag of treats you left for her.

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Review from Valerie G (Wife of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent two weeks in Westlands for respite care whilst I was recovering from a surgical procedure. The care from all members of staff was excellent and he enjoyed the meals provided. The registered manager and two other staff members in particular were always helpful and more than willing to
talk through any concerns I had when I telephoned. I would not hesitate to recommend Westlands to others looking for care for their relatives.

Reply from Nicola Bale, Manager at Westlands Care Home

Val - it was a pleasure to look after your husband and meet you and your family. It was a difficult decision, but much needed for him to access respite and I know he faced some challenges but hopefully he has settled back home well. Thank you, Manager & Team.

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Review from J c (Daughter of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westlands is a very caring, kind and professional run home, all the staff were extremely kind to my mum and it made a huge difference to her stay there. After visiting I always felt that my mum was in a safe environment, with the best staff looking after her.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you it was a pleasure to look after her and enable her independence to finally go home. She was a gem and always brought a smile.

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Review from M C (Respite Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westlands is a smaller care home and a listed building. (So limitations on facilities) The staff, management, carers, kitchen staff, cleaners and laundry are all very friendly and helpful at this care home.
The food is fresh and sometimes they have a meal choice as the main meal of the day. Rooms are
cleaned every day. The atmosphere in Westlands is like one big happy family.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you, it was a pleasure to be able to support you in your rehabilitation. I hope you have settled well back home take care, from all the Team.

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Review from S S (Daughter of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had his last few months in Westlands. I have knowledge of the care home system via my work. The home is a small friendly and homely environment. The staff are cheerful, know all the residents well and provide a happy, homely atmosphere. The food is plentiful and tasty. Some homes are very posh looking
and have high-quality fittings, but if the care isn’t good then that is a shame. Westlands isn’t the most stylish of homes in looks but the care which is the most important thing is very good.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you, I think you have described us to a 'T', we do have a challenge to match up to the 'posh' ones in the environment but as you say - all about the care. Thank you, The Manager & The Team.

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Review from Sandy K (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I've entered Westlands, to visit my mum, I've been greeted by friendly, approachable, and helpful staff. The home itself is always warm, clean, and tidy, and also, the whole staff (from manager to cook) relates well to the residents and is reflected in the overall atmosphere of the home.
A lovely place to stay.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you - lovely comments, you are always welcome, especially with your little 'ditties'.

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Review from Angela T (Daughter of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly staff.
Mum has never had a negative experience here they keep us up-to-date on her progress and always greet us with smiles and include us in their tea rounds.
Rooms are kept to a very clean standard and you can personalise them as much as you wish.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you - Mum is a treasure and we hope that she can overcome her recent setbacks. You are all welcome anytime.

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Review from S W (Daughter of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westlands has taken exceptional care of my mother with compassion, empathy and dignity. A wonderful and warm family-friendly home. The care home staff are lovely and very caring.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you - she is a treasure to care for and enjoy your visits.

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Review from D E (Wife of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very friendly and will find the time to talk to you if you need them to.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you, we love your visits and of course, he is one of our faves.

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Current Review Score: 9.7 (9.747)

Overview of Review Score

The Review Score of 9.7 (9.747) out of 10 for Westlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.747 for Westlands Care Home is calculated as follows: ( (383 Excellents x 5) + (104 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 498 Ratings = 4.747

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westlands Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

Meet the Team (3)

Nicola

Nicola Bale

Job Title: Registered Manager

Joined: 2016

I joined Park Beck in early 2022, starting as a housekeeper and working my way up to Deputy Manager. I spend my days either in the office supporting the home manager in the running of the home or on the floor with the residents. Seeing the residents smiling, laughing and feeling safe within the home motivates me to do the best that I can.

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Karen Palmer

Job Title: Deputy Manager

Joined: 2011

I have worked in the Home for 14 years, starting part-time whilst I support my young family and then developing my own skills and knowledge to be given the privilege to work as Deputy alongside Nicola. I have expanded my skills and support a fantastic team of colleagues.

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Chrissie Huarns

Job Title: Activity Co-ordinator

Joined: 2019

I have worked for Regal Care for over 5 years. I did move on to pursue another role but soon returned to the Home as it feels like family. I have developed from Carer to Senior Carer to now Head of Care- supporting the team. I have learnt vastly regarding medicines, health conditions and observing deterioration. This has given me great confidence and ability to work well with other health professionals on a good level of understanding.

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