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Westlands Care Home

48 Oxford Street, Wellingborough, Northamptonshire NN8 4JH
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Mum has been at Westlands for just over a year now and I’m really happy with the care she receives.Heather S(Daughter of Resident/Service User)
Westlands Care Home, Wellingborough
Westlands care home is very good. My friend is here and she gets excellent careShirley S(Friend of Resident/Service User)
Westlands Care Home, Wellingborough
Westlands Care Home, Wellingborough

Westlands Care Home is a residential and dementia care facility located in Wellingborough. It is set up to be particularly ideal for people who have developed dementia.

There are calmly decorated bedrooms in muted tones at Westlands, three social areas and an enclosed garden, making for a homely atmosphere that assists staff in carrying out expert care.

Residents have access to a wet room, shower rooms within the building and home-cooked meals...  

Care Provided by Westlands Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,100 - £1,300£1,100 - £1,300
Residential Dementia Care£1,100 - £1,300£1,100 - £1,301

Fees are dependent on the Room and the person-centred care

Contact Westlands Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Nicola Bale (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 40+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (1)

Visiting

  • No restricted times

Parking

  • Parking can be found nearby the home around the back or side streets.

Westlands Care Home Reviews (71)

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9.7

Westlands Care Home has a Review Score of 9.7 (9.745) out of 10, based on 42 reviews in the last 2 years. Over all time Westlands Care Home has 71 reviews.

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Showing 71 reviews matching selected criteria
Review from T S (Son of Resident) published on 22 April 2025 Submitted via Postal Card
Overall Experience

Very willing staff. Residents are the main priority in this home. My father loves it. Any reasonable request is tolerated.

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Review from R C (Ex Family Member) published on 16 April 2025 Submitted via Postal Card
Overall Experience

My ex is really happy in here, so it's pleasing to myself & daughter.

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Review from S C (Daughter of Resident) published on 15 April 2025 Submitted via Postal Card
Overall Experience

My mum is very happy there and that makes me happy, knowing she is settled and really loves her home.

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Review from P H (Son of Resident) published on 11 April 2025 Submitted via Website
Overall Experience

Lovely caring staff - mum is happy and settled. I like all the activities and the way I'm kept informed with lots of photos on social media! According to mum the staff are lovely, the food is good and she feels looked after!

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you for the lovely review- I will share this with the team, we look forward to you bringing some Music in the near future with your band.

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Review from Caroline S (Daughter of Resident) published on 11 April 2025 Submitted via Website
Overall Experience
As a family we cannot fault the super friendly management and staff.
Everyone has a smile on their faces even when faced with challenging behaviour!
Our mother is so well cared for, it was by chance mum was given a room at Westlands after a fall, although initially she wanted to go home, which was impossible she soon settled, she is very fond of all the staff and has made some good friends.

We do not worry about her, she is happy, well (for nearly 91!) and respected by all, who could ask for more for our much loved mum?

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you for the lovely review- I will share it with the team, don't enjoy the pool too much !!!!!

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Review from R H (Son of Resident) published on 10 April 2025 Submitted via Website
Overall Experience

Westlands had a friendly feel the first time we entered while searching for a care home. My mother has always felt safe and cared for during her two years here. Excellent staff and manager. Basic facilities, but always clean and warm.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you for the review- I will share this with the team. Mum is a diamond.

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Review from J M (Niece of Resident) published on 10 April 2025 Submitted via Website
Overall Experience
My aunt has been living in Westlands for the past year since her husband of 40 years sadly passed away. Amazing support and care my aunt has received at Westlands by the Manager and her amazing team of carers.
I have had lovely welcoming visits to Westlands with my aunt and enjoyed hearing about all the activities and entertainment including dancing and creative that have been done with the residents.

Thankyou very much to all the team at Westlands amazing care and support

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you so much - she was a lovely lady to care for and I hope she settles well in the new placement that will communicate well with BSL.

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Review from C C (Friend of Resident) published on 28 March 2025 Submitted via Postal Card
Overall Experience

Overall, I think the home is a caring place. The building seems quite tired & rooms could do with a freshen up. Lift is often broken for quite a while, which isn't good. The meals are good. Lack of enough toilet facilities downstairs. Staff are friendly but not a lot of interaction to stimulate the residents.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you so much for taking the time to leave us a review. We are in the process of refurbishment, new furniture and curtains have been purchased for all bedrooms and our ground floor bathroom facilities have been refurbished to include a wet room also.

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Review from D S (Husband of Resident) published on 26 March 2025 Submitted via Postal Card
Overall Experience

Very clean, warm, helpful and staff pleasant and happy.

Reply from Nicola Bale, Manager at Westlands Care Home

She is an absolute diamond - great sense of humour.

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Review from S P (Daughter-in-law of Resident) published on 25 February 2025 Submitted via Postal Card
Overall Experience

My mother-in-law has only been in the care home for three weeks. Every time I have visited the staff have all been polite and helpful. She is always clean and has water available. The home is always clean and tidy.

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Review from E C (Brother of Resident) published on 19 February 2025 Submitted via Postal Card
Overall Experience

Very good. Staff very good with care of all residents. Greeted visit of family very good.

Reply from Nicola Bale, Manager at Westlands Care Home

E, thank you very much for the lovely words.

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Review from Pamela S (Daughter of Resident) published on 17 February 2025 Submitted via Website
Overall Experience

The staff and management here are just simply amazing they are easy to approach and answer all our questions. It's a lovely homely feel, and we are made to feel welcome. Nothing seems to be too much trouble, like moving mum to a quiet room for a visit.

Reply from Nicola Bale, Manager at Westlands Care Home

Pam thank you - we endeavour to try our best, Mum is such a cheeky, lovely lady.

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Review from D L (Son of Resident) published on 17 February 2025 Submitted via Postal Card
Overall Experience
My Mother went into Westlands Care Home in February 2024. This followed a series of 'short stays' in various homes over the proceeding months. Since her admission, she's been cared for in an exemplary manner, despite the issues with her behaviour (due to her conditions).
The staff are welcoming and friendly and the management is available as required.

My Mother is now settled and content, I cannot recommend this home highly enough!

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you for the lovely words. She is lovely and settled - all we can wish for.

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Review from B A (Son of Resident) published on 14 February 2025 Submitted via Website
Overall Experience

The care my mother receives at Westlands is absolutely wonderful. With my mother needing to move into care I was incredibly worried about what the experience would be like, but everyone at Westlands has been so wonderful, kind, compassionate, welcoming, and incredibly caring. Having been incredibly worried about my mother's wellbeing, and initially visiting every day through worry, I take such comfort knowing that she is so very well cared for, treated as an individual, and know that she is safe and well and treated with such dignity, which has taken so much worry away from me, allowing a more manageable visiting pattern for me. The team do such a fantastic job, and the management team are wonderful, always having time to chat with me about any worries I may have, and they have been so incredibly supportive to not only my mother but to me also. Thank you all for everything you have done for my mother and for me too.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you so much B for the lovely review - I am biased but yes the team do a fantastic job

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Review from B C (Daughter of Resident) published on 31 January 2025 Submitted via Website
Overall Experience
Since being at Westlands I feel I can relax more knowing my mother is being very well looked after.

I feel the staff know her well, and she in turn responds to them. The manager has always made time for myself and my brother whenever we've needed any kind of help. Whenever we visit we've been made to feel very welcome and are always offered the home's hospitality. Westlands has a 'homely' feel about it!

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you - your Mum has built a lovely relationship with quite a few of the staff and it is lovely to see her responding well. Thank you for the kind words, Nicola

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Review from G B (Daughter of Resident) published on 31 January 2025 Submitted via Website
Overall Experience

When my dad moved into Westlands we were very worried not having any experience of care homes, we needn't of worried my dad loves it there, the staff are very caring, they tend to all Dad's needs, we are kept up to date with any medical issues, lovely home cooked food, the home is lovely and clean, they have entertainment most weeks. I would highly recommend Westlands for your loved ones.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you and for the lovely treats you bring for Ebony - she is always ready waiting for you! Thank you for the lovely review, Nicola

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Review from Donna B (Daughter of Resident) published on 22 January 2025 Submitted via Website
Overall Experience

The professionalism, care and understanding made the transition of my father moving in at short notice much easier to bear. My father has never looked so well. The activities, the care, everything is wonderful. We are made so welcome when we visit, Dad is always clean, freshly dressed etc. A massive thank you to all the staff and the manager. We know Dad is in good hands.

Reply from Nicola Bale, Manager at Westlands Care Home

Donna, thank you, Dad is a gem- but does not always do as he is told!!!!! Lovely to have him with us

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Review from Ann B (Daughter-in-law of Resident) published on 3 December 2024 Submitted via Postal Card
Overall Experience

Excellent care.

Reply from Nicola Bale, Manager at Westlands Care Home

Ann thank you for the review- Sadly we did not get a lot of time with your father-in-law, but what we had was lovely. He was a smiler :)

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Review from S M (Daughter of Resident) published on 2 December 2024 Submitted via Postal Card
Overall Experience

My mother receives excellent care at Westlands - the staff are great - they 'know' my mother - she seems well looked after and has more beauty treatments than ever before in her life - which I know she loves! The staff always keep me informed about her. When we visit - we are always made welcome and the staff are helpful and attentive. The management are great and have a good grip on everything.

Reply from Nicola Bale, Manager at Westlands Care Home

S- thank you, many a day sat in my office usually telling me off! She is such a character and has the most lovely smile- even when she is cross with me!

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Review from Michael L (Husband of Resident) published on 25 November 2024 Submitted via Postal Card
Overall Experience

My wife went into Westlands Care Home in February. She has Alzheimer's, vascular dementia, mobility issues and behaviour problems. Since her admittance she has been cared for in an exemplary manner and I could not wish for better. The manager is readily available and keeps me informed. Every staff member I have come into contact with has been welcoming and friendly and I have come into contact with has been welcoming and friendly and I have observed how skilful and caring they all are. My wife's room is kept spotless clean and tidy. I cannot speak highly enough of this care home.

Reply from Nicola Bale, Manager at Westlands Care Home

Michael, it has been lovely to get to know you and your wife. The journey has not always been easy, especially for you but you have supported us just as much as we have you. Thank you for the lovely words.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 January 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (7)

Accreditations

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Meet the Team (3)

Nicola Bale
Nicola BaleJob Title:Registered ManagerJoined: 2016

I became Registered Manager of Westlands in 2016. I have worked hard with the support of a great team to ensure the home is exactly that - HOME. I have over 30+ years of experience in the care sector covering elderly, dementia, learning disabilities, physical disabilities, autistic spectrum and behaviour that challenges. At Westlands, we aim to provide not only exceptional care, but love, laughter and fun with compassion and understanding.

Karen Palmer
Karen PalmerJob Title:Deputy ManagerJoined: 2011

I have worked in the Home for 14 years, starting part-time whilst I support my young family and then developing my own skills and knowledge to be given the privilege to work as Deputy alongside Nicola. I have expanded my skills and support a fantastic team of colleagues.

Chrissie Huarns
Chrissie HuarnsJob Title:Head of CareJoined: 2019

I have worked for Regal Care for over 5 years. I did move on to pursue another role, but soon returned to the Home as it feels like family. I have developed from Carer to Senior Carer to now Head of Care- supporting the team. I have learnt vastly regarding medicines, health conditions and observing deterioration. This has given me great confidence and the ability to work well with other health professionals on a good level of understanding.

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