Westlands Care Home

My mother receives excellent care at Westlands - the staff are great - they 'know' my mother - she seems well looked after and has more beauty treatments than ever before in her life - which I know she loves! The staff always keep me informed about her. When we visit - we are always made welcome and the staff are helpful and attentive. The management are great and have a good grip on everything.

My wife went into Westlands Care Home in February. She has Alzheimer's, vascular dementia, mobility issues and behaviour problems. Since her admittance she has been cared for in an exemplary manner and I could not wish for better. The manager is readily available and keeps me informed. Every staff member I have come into contact with has been welcoming and friendly and I have come into contact with has been welcoming and friendly and I have observed how skilful and caring they all are. My wife's room is kept spotless clean and tidy. I cannot speak highly enough of this care home.

My mother was a recent resident at Westlands. I would just like to say thank you to all the staff, team leaders and management team for the wonderful care my mum received. I cannot fault them on their professionalism, patience and care. All the staff were so caring and polite. Special thanks to the manager and two other staff members who welcomed Mum on the very first day she arrived and were her constant contacts. I am so deeply grateful to them.

The patience, kindness and understanding shown to my mother has been excellent. She was moved to Westlands for assessment and was very unhappy being so far away from home, family and friends but the staff made every effort to try to make her temporary stay as comfortable and enjoyable as possible. I felt that she was in safe hands and was well cared for.

My husband spent two weeks in Westlands for respite care whilst I was recovering from a surgical procedure. The care from all members of staff was excellent and he enjoyed the meals provided. The registered manager and two other staff members in particular were always helpful and more than willing to talk through any concerns I had when I telephoned. I would not hesitate to recommend Westlands to others looking for care for their relatives.

Westlands is a very caring, kind and professional run home, all the staff were extremely kind to my mum and it made a huge difference to her stay there. After visiting I always felt that my mum was in a safe environment, with the best staff looking after her.

The food is fresh and sometimes they have a meal choice as the main meal of the day. Rooms are cleaned every day. The atmosphere in Westlands is like one big happy family.

Dad had his last few months in Westlands. I have knowledge of the care home system via my work. The home is a small friendly and homely environment. The staff are cheerful, know all the residents well and provide a happy, homely atmosphere. The food is plentiful and tasty. Some homes are very posh looking and have high-quality fittings, but if the care isn’t good then that is a shame. Westlands isn’t the most stylish of homes in looks but the care which is the most important thing is very good.

Every time I've entered Westlands, to visit my mum, I've been greeted by friendly, approachable, and helpful staff. The home itself is always warm, clean, and tidy, and also, the whole staff (from manager to cook) relates well to the residents and is reflected in the overall atmosphere of the home. A lovely place to stay.

Rooms are kept to a very clean standard and you can personalise them as much as you wish.

Westlands has taken exceptional care of my mother with compassion, empathy and dignity. A wonderful and warm family-friendly home. The care home staff are lovely and very caring.

The staff are always very friendly and will find the time to talk to you if you need them to.

My dad has been at Westlands for nearly a year and has been well supported in settling and has a good rapport with the manager and the staff. They have transferred him to a new GP and had him assessed in a timely manner. He is now settled and happy and I am confident he is safe and cared for.

The staff are fantastic - all the residents feel safe and secure. It's a very old building but they make it feel homely.

Finally, I would like to highlight how great the team were during my pap's rapidly declining health and consequent end of life care. Every decision was made professionally and with the family in mind. Thank you.

Thank you very much once again.

Mum has been a resident since February 2022 and I cannot fault the care, kindness, empathy, time and dedication from all the staff and the manager that have looked after my mum's care and needs since she has been residing at Westlands Care Home. Mum has settled down into her new home and she is happy and contented and she adores the carers and that's lovely to see. The food is amazing and delicious and very tasty, I can definitely vouch for this as I have had lunch with mum on occasion recently and I'm always made to feel welcome when I visit. Mum has been helped through recent mobility problems by two very kind and patient carers they have been absolutely wonderful and have gone above and beyond and worked with mum and got her back up on her feet, I cannot thank them enough for their dedication and help xx

My grandad receives great care from the staff at the home; they are always welcoming when we visit and keep us updated on his progress and wellbeing. The home is always clean, and my grandad seems happy when we visit.

Dad gets great care and attention and it is obvious that he is liked and respected by the brilliant team of carers and staff. The manager and deputy are professional, kind and caring and keep us involved and informed in Dad's care and this has always and continues to be so. We are always made to feel welcome as a family. We are very pleased with the care dad receives. Dementia can sometimes see Dad sad, upset, and unhappy at times but he is always treated with care and respect and the good days see him smiling and laughing with the staff who always have time for him.

The staff are very welcoming and accommodating, caring and friendly. As a family, we have been very happy with the care and communications on phone calls or in-person and always made extremely welcome. Many thanks to all staff that do a fantastic job at the care home.