Westlands Care Home

48 Oxford Street, Wellingborough NN8 4JH
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9.7 61 Reviews
  • Westlands Care Home, Wellingborough
Westlands Care Home is a residential and dementia care facility located in Wellingborough. It is set up to be particularly ideal for people who have developed dementia.

There are calmly decorated bedrooms in muted tones at Westlands, three social areas and an enclosed garden, making for a homely atmosphere that assists staff in carrying out expert care.

Residents have access to a wet room, shower rooms within the building and home-cooked meals are served up daily (with the odd fish and chip supper!)

All laundry is catered for and bedrooms are cleaned daily by housekeeping. Westlands aim is to provide a safe, secure environment that you can call home.

The privately run home also accepts local funded clients with an expected top up fee in addition to the Expected Pay Rate (EPR) which will be discussed with the manager during viewing.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1045 – £1100
  • Self-Funded Residential Dementia Care: £1100 – £1200
  • RESPITE Self-Funded Residential Care: £950 – £1100
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1200

These prices are only a guideline, please contact Westlands Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nicola Bale (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (1)

Visiting

  • No restricted times

Parking

  • Parking can be found nearby the home around the back or side streets.

Westlands Care Home Reviews (61)

Total of 61, showing 41-60
9.7

Westlands Care Home has a Review Score of 9.7 (9.747) out of 10, based on 43 reviews in the last 2 years. Over all time Westlands Care Home has 61 reviews.

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Date Published

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Review from J R (Daughter of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been at Westlands for nearly a year and has been well supported in settling and has a good rapport with the manager and the staff. They have transferred him to a new GP and had him assessed in a timely manner. He is now settled and happy and I am confident he is safe and cared for.

Reply from Nicola Bale, Manager at Westlands Care Home

He loves to serenade us daily! Thank you for the lovely comments.

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Review from M S (Friend of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fantastic - all the residents feel safe and secure. It's a very old building but they make it feel homely.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you it is always a pleasure to see you when you visit.

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Review from Archie J (Grandson of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my pap's stay at Westlands was relatively short, I cannot express enough my gratitude for the staff at Westlands.
On the surface, one would look at this care home and think nothing of it. However, this could not be further from the truth. Every single member of staff took special interest
in my pap and every other resident in the home, often times I would come to visit to find one of the members of staff (one in particular comes to mind!) sitting with my pap. Moreover, the staff are extremely patient, a skill that is certainly required when dealing with my pap! Whether it be management or staff, my pap's basic and more specific needs were taken care of and at no point did I feel that he was being left there without his needs being met, with respect being at the forefront.
Finally, I would like to highlight how great the team were during my pap's rapidly declining health and consequent end of life care. Every decision was made professionally and with the family in mind. Thank you.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you for the heartfelt words, this extends to your whole family. Pap was a lovely man to care for, even when he was grumpy! He was so thankful and apologetic. His time with us was short, but gave us an enormous insight to his life and to you all as a family. All staff enjoyed caring for him, but he did have his favourites.

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Review from Amanda S (Daughter-in-law of Resident) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in Westlands Care Home for 4 months after she had a fall at home.
The staff there have all been marvellous to her, caring, and patient. Encouraging her to do more, trying to build up her confidence. The care is to a high standard. Looking after her daily needs. The food has
been very good.
The staff are all so lovely and obliging, always responding to the call bell.
Her clothes are washed and returned regularly. Had access to a hairdresser and chiropodist too.
Everywhere is clean thanks to the lovely cleaners.
The manager. Wow, I can see why the team are so good with her being in charge. Good manager great team.
Well done to every single one of you.
Thank you very much once again.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you so much - the team are fantastic and I definitely cannot take the praise, they love their job and care from their heart. Mum was a diamond and we are so glad she flourished to be able to go back home.

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Review from Joan D (Daughter of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since February 2022 and I cannot fault the care, kindness, empathy, time and dedication from all the staff and the manager that have looked after my mum's care and needs since she has been residing at Westlands Care Home. Mum has settled down into her new home and she is happy
and contented and she adores the carers and that's lovely to see. The food is amazing and delicious and very tasty, I can definitely vouch for this as I have had lunch with mum on occasion recently and I'm always made to feel welcome when I visit. Mum has been helped through recent mobility problems by two very kind and patient carers they have been absolutely wonderful and have gone above and beyond and worked with mum and got her back up on her feet, I cannot thank them enough for their dedication and help xx

Reply from Nicola Bale, Manager at Westlands Care Home

Joan, thank you - we love looking after Mum and although things have changed for her recently we will endeavour to continue to give her our love and attention.

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Review from Aimi D (Granddaughter of Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandad receives great care from the staff at the home; they are always welcoming when we visit and keep us updated on his progress and wellbeing. The home is always clean, and my grandad seems happy when we visit.

Reply from Nicola Bale, Manager at Westlands Care Home

Aimi - thank you for the lovely review, regards.

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Review from Ruth C (Daughter of Resident) published on 11 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad gets great care and attention and it is obvious that he is liked and respected by the brilliant team of carers and staff. The manager and deputy are professional, kind and caring and keep us involved and informed in Dad's care and this has always and continues to be so. We are always made to feel
welcome as a family. We are very pleased with the care dad receives. Dementia can sometimes see Dad sad, upset, and unhappy at times but he is always treated with care and respect and the good days see him smiling and laughing with the staff who always have time for him.

Reply from Nicola Bale, Manager at Westlands Care Home

He is a diamond and we love caring for him. Thank you for the lovely review.

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Review from Linda S (Daughter of Resident) published on 11 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very welcoming and accommodating, caring and friendly. As a family, we have been very happy with the care and communications on phone calls or in-person and always made extremely welcome. Many thanks to all staff that do a fantastic job at the care home.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you for the lovely review, it is very important for us to receive feedback as it helps us improve in areas if needed. Good reviews are always shared with staff to show how you all appreciate their hard work. Thank you.

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Review from S M (Daughter of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old father has been at Westlands since early December 2019. Upon my, almost daily, visits to see him I have observed how tremendous each and every member of the team are. My father's needs have been taken care of with first-class attention. The home is fantastically run by all. There is a
really lovely atmosphere, and it is heartwarming to know that my father is so well looked after, and everyone has time always too for family visitors. Thank you.

Reply from Nicola Bale, Manager at Westlands Care Home

It was an absolute pleasure to have met you and been given this time, albeit a short time, to have been able to care for Dad- he was a gem.

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Review from Mike A (Husband of Resident) published on 18 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was cared for at Westlands from late June 2019 until her sad passing at the end of August 2019. She was afflicted with vascular dementia and so was not the easiest person to care for. My daughter and I would thoroughly recommend Westlands for the undoubted genuine kindness and caring that
all staff - including cleaning staff - and management showed to my wife.
The home may not be the most luxurious looking, but it is clean and tidy and well-run. The quality of the care is what counts and we would like to thank everyone at Westlands - they helped to make a difficult time easier.

Reply from Nicola Bale, Regional Manager at Westlands Care Home

Mike, thank you so much for the lovely review I know how difficult this must have been for you to write given how difficult a time this was for you and, I am glad you chose us and we had this time with you and your wife.

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Review from S O (Friend of Resident) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming. Staff helpful and cheerful. Residents well cared for and entertained. Had a wonderful visit.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you kindly for the lovely comments we love seeing you on your visits.

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Review from Shirley S (Friend of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westlands care home is very good. My friend is here and she gets excellent care for a lady who cannot see a great deal. She has days out, the staff are brilliant and they have loads of activities to do during the day. They also have entertainment for special occasions. My friend really likes it here.
I couldn't wish for a better place for her to stay.

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Review from Heather S (Daughter of Resident) published on 6 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Westlands for just over a year now and I’m really happy with the care she receives. She often needs a medical attendant, this is sought without delay every time and I am kept fully informed by phone when I can’t get in to visit. She can be quite difficult sometimes but I have only
ever seen caring behaviour from all the staff and can’t praise them enough.


The building was a bit run down when she first went there but the promised refurbishment is being carried out gradually, so as not to disturb residents too much and it is much improved.

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Review from Zoe R (Daughter of Resident) published on 28 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough for all they do for my mum. They are caring, compassionate and tend to every need required, no matter how small or how big. As a family, they have taken us on as their own, make us feel so welcome and part of their family and for that, I can’t thank them enough. They
all go the extra mile for my mum and all the other residents. I honestly feel they don’t get the credit they deserve. Well done all you are doing an absolutely incredible job. You all should be proud of yourselves. Keep doing what you are doing. My family and I cannot thank you enough.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you Zoe, we love having Mum and supporting all of you as a family. This is a journey we are all taking together.

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Review from John M (Husband of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Westlands is a very good care home. The staff are excellent and the manager is top class, she and her staff helped my wife to settle down after a sticky start. Once again thanks to the managers and staff at Westlands.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you for the lovely review - we love having your wife and all of you as a family at Westlands, it is an absolute pleasure.

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Review from J R (Sister of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister recently moved into this home and we cannot fault it.
It's lovely and homely.
Very clean and all of the staff are very nice.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you Jane - it is a pleasure to look after your sister and lovely to see you also on your visits.

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Review from John S (Husband of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing but praise for the manager and staff of this home. I have not seen my wife so happy and relaxed for a long time.

Reply from Nicola Bale, Registered Manager at Westlands Care Home

Thank you for the kind words - staff at Westlands always give their utmost to all residents and are overwhelmed with the praise. They build a special bond with everyone to help them feel relaxed, safe and happy.

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Review from Valerie E (Daughter of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first time the manager opened the door, I felt a warm hug - so welcoming. ALL staff are kind and considerate of service users and residents alike. Food is amazing and good variety. So clean and health and safety conscious. Rooms cleaned every day and clean linen changed regularly. The manager always
available and always happy to help as are their staff. All of them go 'the extra mile'. A great team that work together well.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you for the lovely comments.

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Review from A B (Daughter of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident at Westlands Care Home for the past 8 years. The care provided for my mum has been excellent. She has always been treated with respect and compassion.

Reply from Nicola Bale, Registered Manager at Westlands Care Home

Thank you, our aim is to ensure all residents are treated with the utmost empathy and dignity throughout their time with us - we build a relationship with both the resident and their family.

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Review from Eric J (Husband of Resident) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a good care home, but a few things certainly need looking into. Helpers do their best, but at times I don't like the wait patients have when in need of the toilet.
Twice my wife was left to sit in her excrement for quite some time before being attended to.
Otherwise nothing else troubles
me at the home.

Reply from Tracy D'arvigny, Area Manager at Westlands Care Home

Thank you for your comments, we take seriously and act. A new manager is now appointed at Westlands and working towards any complaints or concerns that may arise.
Decoration is underway including toilet facilties to enable independents, privacy and dignity. Should you have any further concerns, please call in the office and we are here to help and support.

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Current Review Score: 9.7 (9.747)

Overview of Review Score

The Review Score of 9.7 (9.747) out of 10 for Westlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.747 for Westlands Care Home is calculated as follows: ( (383 Excellents x 5) + (104 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 498 Ratings = 4.747

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westlands Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

Meet the Team (3)

Nicola

Nicola Bale

Job Title: Registered Manager

Joined: 2016

I joined Park Beck in early 2022, starting as a housekeeper and working my way up to Deputy Manager. I spend my days either in the office supporting the home manager in the running of the home or on the floor with the residents. Seeing the residents smiling, laughing and feeling safe within the home motivates me to do the best that I can.

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Karen Palmer

Job Title: Deputy Manager

Joined: 2011

I have worked in the Home for 14 years, starting part-time whilst I support my young family and then developing my own skills and knowledge to be given the privilege to work as Deputy alongside Nicola. I have expanded my skills and support a fantastic team of colleagues.

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Chrissie Huarns

Job Title: Activity Co-ordinator

Joined: 2019

I have worked for Regal Care for over 5 years. I did move on to pursue another role but soon returned to the Home as it feels like family. I have developed from Carer to Senior Carer to now Head of Care- supporting the team. I have learnt vastly regarding medicines, health conditions and observing deterioration. This has given me great confidence and ability to work well with other health professionals on a good level of understanding.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westlands Care Home to verify any information. View our terms and conditions. Westlands Care Home has an Enhanced Service - more info.