Westlands Care Home

48 Oxford Street, Wellingborough NN8 4JH
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9.7 71 Reviews
  • Westlands Care Home, Wellingborough
Westlands Care Home is a residential and dementia care facility located in Wellingborough. It is set up to be particularly ideal for people who have developed dementia.

There are calmly decorated bedrooms in muted tones at Westlands, three social areas and an enclosed garden, making for a homely atmosphere that assists staff in carrying out expert care.

Residents have access to a wet room, shower rooms within the building and home-cooked meals are served up daily (with the odd fish and chip supper!)

All laundry is catered for and bedrooms are cleaned daily by housekeeping. Westlands aim is to provide a safe, secure environment that you can call home.

The privately run home also accepts local funded clients with an expected top up fee in addition to the Expected Pay Rate (EPR) which will be discussed with the manager during viewing.
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Care Provided by Westlands Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1300
  • Self-Funded Residential Dementia Care: £1100 – £1300
  • RESPITE Self-Funded Residential Care: £1100 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1301

Fees are dependent on the Room and the person-centred care

The price(s) shown are provided by the care home. Contact Westlands Care Home for full pricing details and T&Cs.

Contact Westlands Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Westlands Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Nicola Bale (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 40+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (1)

Visiting

  • No restricted times

Parking

  • Parking can be found nearby the home around the back or side streets.

Westlands Care Home Reviews (71)

9.7

Westlands Care Home has a Review Score of 9.7 (9.745) out of 10, based on 42 reviews in the last 2 years.
Over all time Westlands Care Home has 71 reviews.

Overall Experience
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Date Published
  • 71
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  • 42
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Reviewer Connection to Westlands Care Home
  • 27
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  • 2
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Total of 71, showing 61-71
Review from S O (Friend of Resident) published on 5 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming. Staff helpful and cheerful. Residents well cared for and entertained. Had a wonderful visit.
Reply from Nicola Bale, Manager at Westlands Care HomeThank you kindly for the lovely comments we love seeing you on your visits.
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Review from Shirley S (Friend of Resident) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westlands care home is very good. My friend is here and she gets excellent care for a lady who cannot see a great deal. She has days out, the staff are brilliant and they have loads of activities to do during the day. They also have entertainment for special occasions. My friend really likes it here.
I couldn't wish for a better place for her to stay.
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Review from Heather S (Daughter of Resident) published on 6 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been at Westlands for just over a year now and I’m really happy with the care she receives. She often needs a medical attendant, this is sought without delay every time and I am kept fully informed by phone when I can’t get in to visit. She can be quite difficult sometimes but I have only
ever seen caring behaviour from all the staff and can’t praise them enough.


The building was a bit run down when she first went there but the promised refurbishment is being carried out gradually, so as not to disturb residents too much and it is much improved.

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Review from Zoe R (Daughter of Resident) published on 28 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff enough for all they do for my mum. They are caring, compassionate and tend to every need required, no matter how small or how big. As a family, they have taken us on as their own, make us feel so welcome and part of their family and for that, I can’t thank them enough. They
all go the extra mile for my mum and all the other residents. I honestly feel they don’t get the credit they deserve. Well done all you are doing an absolutely incredible job. You all should be proud of yourselves. Keep doing what you are doing. My family and I cannot thank you enough.
Reply from Nicola Bale, Manager at Westlands Care HomeThank you Zoe, we love having Mum and supporting all of you as a family. This is a journey we are all taking together.
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Review from John M (Husband of Resident) published on 25 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think Westlands is a very good care home. The staff are excellent and the manager is top class, she and her staff helped my wife to settle down after a sticky start. Once again thanks to the managers and staff at Westlands.
Reply from Nicola Bale, Manager at Westlands Care HomeThank you for the lovely review - we love having your wife and all of you as a family at Westlands, it is an absolute pleasure.
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Review from J R (Sister of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister recently moved into this home and we cannot fault it.
It's lovely and homely.
Very clean and all of the staff are very nice.
Reply from Nicola Bale, Manager at Westlands Care HomeThank you Jane - it is a pleasure to look after your sister and lovely to see you also on your visits.
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Review from John S (Husband of Resident) published on 14 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing but praise for the manager and staff of this home. I have not seen my wife so happy and relaxed for a long time.
Reply from Nicola Bale, Registered Manager at Westlands Care HomeThank you for the kind words - staff at Westlands always give their utmost to all residents and are overwhelmed with the praise. They build a special bond with everyone to help them feel relaxed, safe and happy.
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Review from Valerie E (Daughter of Resident) published on 14 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The first time the manager opened the door, I felt a warm hug - so welcoming. ALL staff are kind and considerate of service users and residents alike. Food is amazing and good variety. So clean and health and safety conscious. Rooms cleaned every day and clean linen changed regularly. The manager always
available and always happy to help as are their staff. All of them go 'the extra mile'. A great team that work together well.
Reply from Nicola Bale, Manager at Westlands Care HomeThank you for the lovely comments.
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Review from A B (Daughter of Resident) published on 8 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been a resident at Westlands Care Home for the past 8 years. The care provided for my mum has been excellent. She has always been treated with respect and compassion.
Reply from Nicola Bale, Registered Manager at Westlands Care HomeThank you, our aim is to ensure all residents are treated with the utmost empathy and dignity throughout their time with us - we build a relationship with both the resident and their family.
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Review from Eric J (Husband of Resident) published on 23 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a good care home, but a few things certainly need looking into. Helpers do their best, but at times I don't like the wait patients have when in need of the toilet.
Twice my wife was left to sit in her excrement for quite some time before being attended to.
Otherwise nothing else troubles
me at the home.
Reply from Tracy D'arvigny, Area Manager at Westlands Care HomeThank you for your comments, we take seriously and act. A new manager is now appointed at Westlands and working towards any complaints or concerns that may arise.
Decoration is underway including toilet facilties to enable independents, privacy and dignity. Should you have any further concerns, please call in the office and we are here to help and support.
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Review from R W (Son of Resident) published on 23 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Management changes seem to occur often, activities seem to have come to a halt over the last 12 months. Level of staff OK now but previously not enough on duty.
Reply from Tracy D'arvigny, Area Manager at Westlands Care HomeThank you for your comments raised, please let me reassure you that activity is our top priority and the home has appointed an activities person who has experience in this field. The home has booked entertainment and our clients are being taken out more, especially now the weather has changed, NAPA training also commenced. Please feel free to discuss this with the activity coordinator or myself on your next visit and view our yearly planner.
A new manager has been appointed for Westlands and a meeting is to be arranged to meet and greet her.
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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Westlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.745 for Westlands Care Home is calculated as follows: ( (370 Excellents x 5) + (110 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 487 Ratings = 4.745
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westlands Care Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (3)

Nicola

Nicola Bale

Job Title: Registered Manager Joined: 2016

I became Registered Manager of Westlands in 2016. I have worked hard with the support of a great team to ensure the home is exactly that - HOME. I have over 30+ years of experience in the care sector covering elderly, dementia, learning disabilities, physical disabilities, autistic spectrum and behaviour that challenges. At Westlands, we aim to provide not only exceptional care, but love, laughter and fun with compassion and understanding.

Karen

Karen Palmer

Job Title: Deputy Manager Joined: 2011

I have worked in the Home for 14 years, starting part-time whilst I support my young family and then developing my own skills and knowledge to be given the privilege to work as Deputy alongside Nicola. I have expanded my skills and support a fantastic team of colleagues.

Chrissie

Chrissie Huarns

Job Title: Head of Care Joined: 2019

I have worked for Regal Care for over 5 years. I did move on to pursue another role, but soon returned to the Home as it feels like family. I have developed from Carer to Senior Carer to now Head of Care- supporting the team. I have learnt vastly regarding medicines, health conditions and observing deterioration. This has given me great confidence and the ability to work well with other health professionals on a good level of understanding.

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