Westlands Care Home

My 90-year-old father has been at Westlands since early December 2019. Upon my, almost daily, visits to see him I have observed how tremendous each and every member of the team are. My father's needs have been taken care of with first-class attention. The home is fantastically run by all. There is a really lovely atmosphere, and it is heartwarming to know that my father is so well looked after, and everyone has time always too for family visitors. Thank you.

The home may not be the most luxurious looking, but it is clean and tidy and well-run. The quality of the care is what counts and we would like to thank everyone at Westlands - they helped to make a difficult time easier.

Very welcoming. Staff helpful and cheerful. Residents well cared for and entertained. Had a wonderful visit.

Westlands care home is very good. My friend is here and she gets excellent care for a lady who cannot see a great deal. She has days out, the staff are brilliant and they have loads of activities to do during the day. They also have entertainment for special occasions. My friend really likes it here. I couldn't wish for a better place for her to stay.

My Mum has been at Westlands for just over a year now and I’m really happy with the care she receives. She often needs a medical attendant, this is sought without delay every time and I am kept fully informed by phone when I can’t get in to visit. She can be quite difficult sometimes but I have only ever seen caring behaviour from all the staff and can’t praise them enough.

The building was a bit run down when she first went there but the promised refurbishment is being carried out gradually, so as not to disturb residents too much and it is much improved.

I cannot praise the staff enough for all they do for my mum. They are caring, compassionate and tend to every need required, no matter how small or how big. As a family, they have taken us on as their own, make us feel so welcome and part of their family and for that, I can’t thank them enough. They all go the extra mile for my mum and all the other residents. I honestly feel they don’t get the credit they deserve. Well done all you are doing an absolutely incredible job. You all should be proud of yourselves. Keep doing what you are doing. My family and I cannot thank you enough.

I think Westlands is a very good care home. The staff are excellent and the manager is top class, she and her staff helped my wife to settle down after a sticky start. Once again thanks to the managers and staff at Westlands.

Very clean and all of the staff are very nice.

Nothing but praise for the manager and staff of this home. I have not seen my wife so happy and relaxed for a long time.

The first time the manager opened the door, I felt a warm hug - so welcoming. ALL staff are kind and considerate of service users and residents alike. Food is amazing and good variety. So clean and health and safety conscious. Rooms cleaned every day and clean linen changed regularly. The manager always available and always happy to help as are their staff. All of them go 'the extra mile'. A great team that work together well.

My mum has been a resident at Westlands Care Home for the past 8 years. The care provided for my mum has been excellent. She has always been treated with respect and compassion.

Otherwise nothing else troubles me at the home.

Management changes seem to occur often, activities seem to have come to a halt over the last 12 months. Level of staff OK now but previously not enough on duty.