Westlands Care Home is a residential and dementia care facility located in Wellingborough. It is set up to be particularly ideal for people who have developed dementia.
There are calmly decorated bedrooms in muted tones at Westlands, three social areas and an enclosed garden, making for a homely atmosphere that assists staff in carrying out expert care.
Residents have access to a wet room, shower room and bathroom within the building and home-cooked meals are served up daily (with the odd fish and chip supper!)
All laundry is catered for and bedrooms are cleaned daily by housekeeping. Westlands aim is to provide a safe, secure environment that you can call home.
The privately run home also accepts local funded clients with an expected top up fee in addition to the Expected Pay Rate (EPR) which will be discussed with the manager during viewing.
Group: Regal Care Trading Ltd
Person in charge: Nicola Bale (Registered Manager)
Local Authority / Social Services: Northamptonshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults
Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Cancer Care • Challenging Behaviour • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Stroke • Visual Impairment
Admission Information: Ages 40+.
Single Rooms: 22
Shared Rooms: 3
Rooms with ensuite WC: 4
Weekly Charges Guide: Personal Care Single £750 – £850 , Personal Care Shared (per person) £750 – £800 (These prices are only a guideline, please contact Westlands Care Home to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access
Visiting:
No restricted times
Parking:
Parking can be found nearby the home around the back or side streets.
Latest Care Quality Commission* Report on Westlands Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.3 (maximum of 10) for Westlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Westlands Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.9 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.361 for Westlands Care Home is calculated as follows: ( (42 Excellents x 5) + (32 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 83 Ratings = 4.361
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.893 Points relating to the number of positive Reviews for Westlands Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 5 Reviews ÷ 5.6 Target = 0.893
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Westlands Care Home has a Review Score of 9.3 (9.254) from 7 Reviews
Review submitted from a Postal Card by Z R (Daughter of Resident) on Tuesday 17 April 2018. Relates to March 2018.
My mother came to Westlands on 24th March 2018. I cannot praise the staff enough for the care and help in settling her in. They could not be more helpful. Also available for questions and always giver their attention by putting us and my mother at ease.
How likely would you be to recommend Westlands Care Home? Extremely Likely
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Review submitted from a Postal Card by J R (Sister of Resident) on Thursday 8 March 2018. Relates to January 2018.
My sister recently moved into this home and we cannot fault it.
It's lovely and homely.
Very clean and all of the staff are very nice.
How likely would you be to recommend Westlands Care Home? Likely
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Nicola Bale, Manager at Westlands Care Home responded to this review on 08 Mar 2018:
Thank you Jane - it is a pleasure to look after your sister and lovely to see you also on your visits.
Review submitted from a Postal Card by John S (Husband of Resident) on Monday 13 November 2017. Relates to October 2017.
Nothing but praise for the manager and staff of this home. I have not seen my wife so happy and relaxed for a long time.
How likely would you be to recommend Westlands Care Home? Extremely Likely
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Nicola Bale, Registered Manager at Westlands Care Home responded to this review on 14 Nov 2017:
Thank you for the kind words - staff at Westlands always give their utmost to all residents and are overwhelmed with the praise. They build a special bond with everyone to help them feel relaxed, safe and happy.
Review submitted from a Postal Card by Valerie E (Daughter of Resident) on Thursday 14 September 2017. Relates to September 2017.
The first time the manager opened the door, I felt a warm hug - so welcoming. ALL staff are kind and considerate of service users and residents alike. Food is amazing and good variety. So clean and health and safety conscious. Rooms cleaned every day and clean linen changed regularly. The manager always available and always happy to help as are their staff. All of them go 'the extra mile'. A great team that work together well.
How likely would you be to recommend Westlands Care Home? Extremely Likely
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Nicola Bale, Manager at Westlands Care Home responded to this review on 14 Sep 2017:
Thank you for the lovely comments.
Review submitted from a Postal Card by A B (Daughter of Resident) on Friday 8 September 2017. Relates to August 2017.
My mum has been a resident at Westlands Care Home for the past 8 years. The care provided for my mum has been excellent. She has always been treated with respect and compassion.
How likely would you be to recommend Westlands Care Home? Extremely Likely
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Nicola Bale, Registered Manager at Westlands Care Home responded to this review on 08 Sep 2017:
Thank you, our aim is to ensure all residents are treated with the utmost empathy and dignity throughout their time with us - we build a relationship with both the resident and their family.
Review submitted from a Postal Card by Eric J (Husband of Resident) on Wednesday 4 May 2016. Relates to April 2016.
This is a good care home, but a few things certainly need looking into. Helpers do their best, but at times I don't like the wait patients have when in need of the toilet.
Twice my wife was left to sit in her excrement for quite some time before being attended to.
Otherwise nothing else troubles me at the home.
How likely would you be to recommend Westlands Care Home? Likely
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Tracy D'arvigny, Area Manager at Westlands Care Home responded to this review on 19 May 2016:
Thank you for your comments, we take seriously and act. A new manager is now appointed at Westlands and working towards any complaints or concerns that may arise.
Decoration is underway including toilet facilties to enable independents, privacy and dignity. Should you have any further concerns, please call in the office and we are here to help and support.
Review submitted from a Postal Card by R W (Son of Resident) on Wednesday 20 April 2016. Relates to March 2016.
Management changes seem to occur often, activities seem to have come to a halt over the last 12 months. Level of staff OK now but previously not enough on duty.
How likely would you be to recommend Westlands Care Home? Likely
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Treated with Dignity
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Tracy D'arvigny, Area Manager at Westlands Care Home responded to this review on 20 Apr 2016:
Thank you for your comments raised, please let me reassure you that activity is our top priority and the home has appointed an activities person who has experience in this field. The home has booked entertainment and our clients are being taken out more, especially now the weather has changed, NAPA training also commenced. Please feel free to discuss this with the activity coordinator or myself on your next visit and view our yearly planner.
A new manager has been appointed for Westlands and a meeting is to be arranged to meet and greet her.
February 2018
April 2017
There are currently no Care Home Idol entrants who have performed at Westlands Care Home