Westlands Care Home

My father in law (FIL) has been a resident for a few months now and it feels like the right time to do a review. The facilities, staff and care is excellent and as a relative the team are helpful, friendly, accommodating and caring. This is mirrored in the care they give to my FIL, they team show they care and look after his needs brilliantly. The food, drink, activities and engagement are real standouts. We've seen the meals, snacks & drinks provided and they are varied, nutritious and 'home made'. There is always something happening to keep him engaged and give a sense of community to the residents. The team are caring, attentative and friendly and do all they can to manage his needs. I think the best compliment I can give is that I have total peace of mind with him being there and wouldn't want to see him anywhere else - Westlands and the team there are top notch, thank you and keep up the fantastic work.

The staff here look after my grandad very well! Whenever we come to visit him, the care home is always very clean and tidy! He's always given snacks and drinks (including homemade milkshakes) throughout the visit!

The first time I met Nicola (Manager) and Karen (Deputy Manager) they were so kind, caring and patient. Although my Dad is 95 this was still a difficult decision to make, but they immediately put me at ease. Their attitude and approach is mirrored by the amazing team who look after him. My Dad has only been at Westlands for 2 weeks but he has settled so well and the change in him is nothing short of astounding, all thanks to the love and care he is receiving. From the staff who look after him during the day and night, to the Pink Ladies who work tirelessly to make sure residents are entertained during the day, to the staff in the kitchen making delicious home cooked meals, to the maintenance man who always takes the time to interact with the residents and to the laundry staff and cleaners who work tirelessly behind the scenes. Thank you for your hard work. Thank you for making this transition easier than I expected. Thank you all for everything.

Visiting Rosemary I was so impressed with the home. The politeness of the staff. The lovely atmosphere, cleanliness, plus activities.

My father-in-law was discharged from hospital to Westlands Care Home after 24 hour care was deemed the most appropriate path forward to meet his needs. Since being at the care home, he seems to have settled quickly. He is brighter in himself and his quality of life has definitely improved. The staff are all amazing. Very welcoming and keep us involved in regards to my father-in-law's care needs.

We recently moved dad to Westlands from a local nursing home. The manager, Nicola and Deputy, Karen, and their staff are positive, calm and assured and so helpful. You could see dad relaxing into his new home. The home is very tastefully decorated, the bedrooms are good, the food is homemade, and dad has enjoyed the variety of activities, and the choice of lounges and quiet areas too. There is the opportunity to enjoy the courtyard garden too - which is great.

Westlands organise lots of activities and I love seeing what my mum had been up to on Facebook. These activities are balanced with quieter times which my mother needs for reflection and introspection. The staff have always been supportive and helpful - whether it is getting mum ready for a trip out, or organising a space for me to bring in coffee or a take-away meal. Highly recommended!

Westlands Care Home is a a happy home where everyone knows everyone else. Its friendly and care is thoughtful and professional. The food is homemade on site and is served in the dining room, which I think is important for wellbeing and self respect. They make a lovely cuppa for visitors.

The staff are polite and courteous and will bring my mother to us in the lounge, we are always offered a drink and my mother likes the way she is treated. Whenever I ask her if she needs anything she always says no as she is well fed and looked after. I have no problem with recommending Westlands and would be happy to go there myself.

On my first visit to the home to see my brother I was impressed by the homeliness of the building and the attentiveness the staff..

Residents are always treated with dignity and are well looked after. Rooms are always clean. Meals and menus are always enjoyable.

It is a lovely care home with friendly and caring staff who always welcome you with a smile, my nan is very happy here and has seemed to of gotten better within herself since being here. The staff always make sure nan is ok and go out of there way to accommodate her needs, make her laugh and join in with activities. Very recommend

Staff are always friendly and helpful. Sometimes not sure if my queries are followed up completely but sure they are sorted in the end somebody is always on hand. Everybody does a brilliant job considering the difficulties they encounter.

My Nan has settled in lovely! She's always raving about the food here. There's always plenty of activities for her to get involved with. All of the staff are incredibly friendly and it's put us all at ease having her here being very well looked after.

Always a warm welcome, people treated with dignity and empathy. Lots of activities going on every day. Dad seems very settled and happy. Food Dad says is good and is encouraged to keep his fluids up which is good for his overall health. Staff always keep us informed on how Dad is doing which puts our mind at ease. A big thank you to all the staff.

Really love it here. I feel safe, and the staff treat me with respect.

I have always had a very good experience when visiting Westlands. All staff are very helpful, always. I am always offered a drink as soon as I get there. There are always activities going on.

Really nice care home look after my grandad really well and make him welcome.

I could not ask for more.

My mum was so settled and relaxed after just 24 hours at Westlands. The manager and her team are excellent. Always happy and smiling. The care, happiness and well being of the residents is clearly the number one priority at Westlands. The daily activities stimulate mum and make her laugh and smile. Mum has regained her appetite and is far more alert. I am 100% confident that mum is in safe hands and will be well cared for. Superb!