Westlands Care Home

48 Oxford Street, Wellingborough NN8 4JH
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9.7 61 Reviews
  • Westlands Care Home, Wellingborough
Westlands Care Home is a residential and dementia care facility located in Wellingborough. It is set up to be particularly ideal for people who have developed dementia.

There are calmly decorated bedrooms in muted tones at Westlands, three social areas and an enclosed garden, making for a homely atmosphere that assists staff in carrying out expert care.

Residents have access to a wet room, shower rooms within the building and home-cooked meals are served up daily (with the odd fish and chip supper!)

All laundry is catered for and bedrooms are cleaned daily by housekeeping. Westlands aim is to provide a safe, secure environment that you can call home.

The privately run home also accepts local funded clients with an expected top up fee in addition to the Expected Pay Rate (EPR) which will be discussed with the manager during viewing.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1045 – £1100
  • Self-Funded Residential Dementia Care: £1100 – £1200
  • RESPITE Self-Funded Residential Care: £950 – £1100
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1200

These prices are only a guideline, please contact Westlands Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nicola Bale (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (1)

Visiting

  • No restricted times

Parking

  • Parking can be found nearby the home around the back or side streets.

Westlands Care Home Reviews (61)

Total of 61, showing 1-20
9.7

Westlands Care Home has a Review Score of 9.7 (9.747) out of 10, based on 43 reviews in the last 2 years. Over all time Westlands Care Home has 61 reviews.

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Review from M C (Son of Resident) published on 13 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm welcome, people treated with dignity and empathy. Lots of activities going on every day. Dad seems very settled and happy. Food Dad says is good and is encouraged to keep his fluids up which is good for his overall health. Staff always keep us informed on how Dad is doing which puts our
mind at ease. A big thank you to all the staff.

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Review from L H (Resident) assisted by family/friend published on 13 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really love it here. I feel safe, and the staff treat me with respect.

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Review from Karen L (Daughter of Resident) published on 12 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always had a very good experience when visiting Westlands. All staff are very helpful, always. I am always offered a drink as soon as I get there. There are always activities going on.

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Review from A C (Grandson of Resident) published on 9 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really nice care home look after my grandad really well and make him welcome.

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Review from J B (Resident) assisted by family/friend published on 9 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for seven years I am extremely happy that the staff are like family to me. My laundry is returned the same day which is excellent, a five-star service.
I could not ask for more.

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Review from Karen H (Daughter of Resident) published on 7 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was so settled and relaxed after just 24 hours at Westlands. The manager and her team are excellent. Always happy and smiling. The care, happiness and well being of the residents is clearly the number one priority at Westlands. The daily activities stimulate mum and make her laugh and smile.
Mum has regained her appetite and is far more alert. I am 100% confident that mum is in safe hands and will be well cared for. Superb!

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you so much for the lovely review- I will share with our staff :)

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Review from Dominic H (Son-in-law of Resident) published on 7 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff. You are always greeted with a huge smiles and the sound of laughter. My mother in law settled in within hours. She has also regained the her appetite that had been declining. It's a great relief that my wife and I know she is in safe hands. Top team

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you so much for the lovely review- I will share with the team :)

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Review from L T (Daughter of Resident) published on 1 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are kind and caring.
Willing to listen to requested needs of the resident.
Management and staff available to residents family.


Have not seen food/drink but resident comments positively.
Not always aware of what activities are on offer but resident enjoys them as comment on them. Clothing

an issue, not always in own clothes, despite being labelled.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you for the kind words - I will share with the team.

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Review from T S (Son of Resident) published on 22 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very willing staff. Residents are the main priority in this home. My father loves it. Any reasonable request is tolerated.

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Review from R C (Ex Family Member) published on 16 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My ex is really happy in here, so it's pleasing to myself & daughter.

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Review from T C (Husband of Resident) published on 16 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Wetlands Wellingborough Care Home treat my wife very well indeed, she can be a bit of a handfull at times.
All the staff are very well trained & pleasant.
My wife has been at Weslands with dementia 2 1/2 years. She eats well & she is doing as well as expected.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you for the lovely review - I will share this with the team :)

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Review from S C (Daughter of Resident) published on 15 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is very happy there and that makes me happy, knowing she is settled and really loves her home.

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Review from P H (Son of Resident) published on 11 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely caring staff - mum is happy and settled. I like all the activities and the way I'm kept informed with lots of photos on social media! According to mum the staff are lovely, the food is good and she feels looked after!

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you for the lovely review- I will share this with the team, we look forward to you bringing some Music in the near future with your band.

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Review from Caroline S (Daughter of Resident) published on 11 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we cannot fault the super friendly management and staff.
Everyone has a smile on their faces even when faced with challenging behaviour!
Our mother is so well cared for, it was by chance mum was given a room at Westlands after a fall, although initially she wanted to go home, which was
impossible she soon settled, she is very fond of all the staff and has made some good friends.
We do not worry about her, she is happy, well (for nearly 91!) and respected by all, who could ask for more for our much loved mum?

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you for the lovely review- I will share it with the team, don't enjoy the pool too much !!!!!

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Review from R H (Son of Resident) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westlands had a friendly feel the first time we entered while searching for a care home. My mother has always felt safe and cared for during her two years here. Excellent staff and manager. Basic facilities, but always clean and warm.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you for the review- I will share this with the team. Mum is a diamond.

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Review from J M (Niece of Resident) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been living in Westlands for the past year since her husband of 40 years sadly passed away. Amazing support and care my aunt has received at Westlands by the Manager and her amazing team of carers.
I have had lovely welcoming visits to Westlands with my aunt and enjoyed hearing about
all the activities and entertainment including dancing and creative that have been done with the residents.
Thankyou very much to all the team at Westlands amazing care and support

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you so much - she was a lovely lady to care for and I hope she settles well in the new placement that will communicate well with BSL.

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Review from C C (Friend of Resident) published on 28 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I think the home is a caring place. The building seems quite tired & rooms could do with a freshen up. Lift is often broken for quite a while, which isn't good. The meals are good. Lack of enough toilet facilities downstairs. Staff are friendly but not a lot of interaction to stimulate the
residents.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you so much for taking the time to leave us a review. We are in the process of refurbishment, new furniture and curtains have been purchased for all bedrooms and our ground floor bathroom facilities have been refurbished to include a wet room also.

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Review from D S (Husband of Resident) published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean, warm, helpful and staff pleasant and happy.

Reply from Nicola Bale, Manager at Westlands Care Home

She is an absolute diamond - great sense of humour.

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Review from S P (Daughter-in-law of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has only been in the care home for three weeks. Every time I have visited the staff have all been polite and helpful. She is always clean and has water available. The home is always clean and tidy.

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Review from P P (Son of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a little on the quiet side and so does not like to cause a fuss, so when I ask the staff any questions they are extremely helpful. Whenever I visit the staff always ask if I would like a drink and will fetch my mother down to see me. In my view, the home is run extremely well and efficiently.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you so much - mum is lovely and a pleasure to care for.

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Current Review Score: 9.7 (9.747)

Overview of Review Score

The Review Score of 9.7 (9.747) out of 10 for Westlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.747 for Westlands Care Home is calculated as follows: ( (383 Excellents x 5) + (104 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 498 Ratings = 4.747

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westlands Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

Meet the Team (3)

Nicola

Nicola Bale

Job Title: Registered Manager

Joined: 2016

I joined Park Beck in early 2022, starting as a housekeeper and working my way up to Deputy Manager. I spend my days either in the office supporting the home manager in the running of the home or on the floor with the residents. Seeing the residents smiling, laughing and feeling safe within the home motivates me to do the best that I can.

No image found

Karen Palmer

Job Title: Deputy Manager

Joined: 2011

I have worked in the Home for 14 years, starting part-time whilst I support my young family and then developing my own skills and knowledge to be given the privilege to work as Deputy alongside Nicola. I have expanded my skills and support a fantastic team of colleagues.

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Chrissie Huarns

Job Title: Activity Co-ordinator

Joined: 2019

I have worked for Regal Care for over 5 years. I did move on to pursue another role but soon returned to the Home as it feels like family. I have developed from Carer to Senior Carer to now Head of Care- supporting the team. I have learnt vastly regarding medicines, health conditions and observing deterioration. This has given me great confidence and ability to work well with other health professionals on a good level of understanding.

Frequently Asked Questions about Westlands Care Home

What types of Care is Westlands Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Westlands Care Home have?

There are 26 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Westlands Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westlands Care Home to the centre of Wellingborough?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westlands Care Home to verify any information. View our terms and conditions. Westlands Care Home has an Enhanced Service - more info.